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    Best Western Mountain Shadows

    3.4 (79 reviews)
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    Mold in shower!
    Agnes C.

    Room was dirty, lots of dust. Shower with mold. Dirty carpet never vacuumed. For $200 per night-more than $420 for 2 nights- I expect better room than that dirty one! I had to clean entire room from dust: headboards, tables, lamps and tv! What a shame! Also Door was broken. Not able to open it because screws were missing! Oh- we expect that Best Western company will take care of it! Those filthy rooms do not look like on the advertised picture at all!!! Horrible stay!

    Pool
    Holly S.

    This hotel was great. Within walking distance of a park for the kids and delicious restaurants. The pool and hot tub were a hit! Just a quick drive from Lake Nighthorse.

    What it looks like today
    Krissy H.

    Do not be fooled by these pics looks nothing like the photos posted The room smelled old stale cigarette smoke the couch had an old dingy cover on it

    Mysterious red stain under the sink

    Whatever you do - STAY AWAY! I arrived Thursday to check-in and from the moment I entered the drive way I had a bad feeling. The photos that are online are a complete lie. This place is run down and disgusting. But I had a reservation and I was coming off a long drive so I wanted to give this place the benefit of a doubt. Maybe the room would be nice - WRONG! When my husband and I went inside to ask if we could check-in early (we arrived in town at 1:45pm). The woman at the desk (the only redeeming this about this place) said she would check. As she was getting ready to see if our room was ready the man working at the computer next to her jumped up and said "I need to check something first. Besides they're early." He got on her computer and proceeded to click around for 10 minutes while the rest of us stood there awkwardly. When he was finally done the woman proceeded to check us in. Once I gave her my credit card she informed me that there would be an $85 hold placed on the card for incidentals. I'm sorry what?? I've been on the road for 10 days throughout the Southwest and no one has done that. She asks if she can place the hold to which I responded "I guess so" since I felt like there was nothing else I could do. Once she had my money locked in she gave me the normal paperwork to sign. She made sure to remind me that there would be a fee charged if my husband or I smoked anything of any kind in the room. Now I was annoyed. I don't smoke (if you do that's fine!) but she pretty much made me feel like she thought I planned to start a cigar lounge in her hotel. Then she proceeded to tell her where should park my car. This was not a recommendation this was her telling me which parking space was my assigned space. Weird. Not bad necessarily but weird. We head up to our room - a King Suite apparently - on the second floor. The room is directly over the lobby and on our way there I pass thru a cloud of marijuana smoke from somewhere. Nice. Again I don't care if you smoke but I have a feeling that these people make a habit of collecting on that no smoking deposit here. Our room is at the end of the hall. Outside our door is a broom and dustpan FULL OF CIGARETTE BUTTS. I can't make this up! To get into the room you open the door and step down. WTF. The room is plain and weirdly laid out. Shabby and not like the photos online. I went thru the room checking it out like I do at every place I stay. I stepped into the bathroom and lost it. There were "particles" floating in the toilet and there was a ring around the bowl. So someone took a sh*t in there and left something behind and housekeeping didn't think to clean???? The shower had this hard white crystallized crap in the bottom of the tub. Not idea what it was. Hubby thought it might be ice but after testing it with his pocket knife determined it wasn't. DISGUSTING. Under the sink was a lump of red...something. And the sinks had white junk in them as well. So we headed downstairs and told the woman at the desk we wouldn't be staying and described the HORROR of the room upstairs. She was genuinely surprised and said she hadn't checked after housekeeping had been thru. I'm sorry - that was AFTER someone cleaned?? She offered us another room which I declined and we left. She was nice but not nice enough to make up for that. Two hours later I get an email saying that the $85 hold will be released in the next day or so BUT I will be charged for the room since it was a late cancellation. F*ck that. I am waiting to hear back from the manager but there is no way I am paying for that room. Do yourself and your family a favor and stay far away from this place. Just down the road is the Best Western Plus Rio Grande Inn. Same (or lower) price and clean room.

    Alan F.

    This was the worst Best Western I have stayed in in 30+ years. Dirty floors, pool damaged, decor damaged, room service did not come in 3 days and had to be chased down for toilet paper. Toilet set would not stay upright. Company advertising only shows one wall. The opposite wall was pained brink with thick dust in the mortar joints. I wrote to the GM and did not receive a response.

    Juls W.

    First off i really thought this would be a shitty, smelly stay like most of whats out there!! All i can say is no way. This is the cleanest, well kept, friendly staff hotel i have ever stayed at!! I was so shocked when i walked into our room smelled amazing & the size was amazing!! Dustin is awesome guy, funny & very helpful.. Thanks for a wonderful stay and i for sure will come again here!!

    Dirty carpet

    Room was dirty, lots of dust. Shower with mold. Dirty carpet never vacuumed. For $200 per night-more than $420 for 2 nights- I expect better room than that dirty one! I had to clean entire room from dust: headboards, tables, lamps and tv! What a shame! Also Door was broken. Not able to open it because screws were missing! Oh- we expect that Best Western company will take care of it! Those filthy rooms do not look like on the advertised picture at all!!! Horrible stay!

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    So gross smell like mold & is so disgusting the floor are stinky & moldy!! I wanted to sleep in my car!

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    Page 1 of 2

    Ask the Community - Best Western Mountain Shadows

    Review Highlights - Best Western Mountain Shadows

    Super clean, fantastic customer service, free full breakfast, covered heated pool.

    Mentioned in 5 reviews

    Read more highlights

    Country Sunshine Bed and Breakfast - Sunshine room. (The bed had a beautiful bedspread on it that I had already removed) King size bed!!

    Country Sunshine Bed and Breakfast

    (35 reviews)

    The Inn keepers are incredibly kind and thoughtful. Our flight was suppose land at 3:30 pm. We…read moreended up arriving at 1:30 am in the following day. We texted Walter. He left a person note to welcome us and clear signs to help us to find our room easily and connect to WiFi. Our room was clean, cozy, and comfortable. The breakfast was excellent. It included bagels, muffins, hard boiled, coffee, juice, eggs, pastries, fruit... there are big-comfortable dining tables inside and outside on the deck. The back deck has lovely mountain views. There are lots hummingbirds and deer. The Inn is in a peaceful-quiet spot. You pull out of the short dirt road and go about 15 minutes straight down route 550 into downtown Durango for restaurants. The hot springs are about 8 minutes away. We sincerely appreciate the wonderful hospitality we experienced at this sweet inn.

    This is the most unique, quaint, and sweet places I have ever stayed! We were first welcomed by…read moreWalter who showed us around and helped us feel at home. Our room was the sunshine room. This is a room on the main floor. Each morning we woke at 6:30, but I wasn't able to hear any noise other than a toilet flush here and there from other rooms. This was a huge win!! I feel as though all of us guests were a big family being respectful of each other's time, noise and peace level. The views are AMAZING. This place is nestled right in front of some beautiful Mountain Views. You get breakfast every morning including some yummy goodies, water is always available (big plus, we didn't have to buy water over and over!), and fresh cookies are always on the table! Downstairs is an area to watch TV with couches, table to relax or play games (provided). My husband and I truly felt like we were at home. This place was truly my favorite part of our entire trip. It was so great to have no stress where we laid our heads to sleep. Walter and Jodi are the best!! If you're on the fence about booking, this is your sign!! It's worth it.

    Nobody's Inn - Main Hallway

    Nobody's Inn

    (19 reviews)

    $$

    Sweet little inn in the center of the downtown strip. We loved the ease of check in, being able to…read morewalk out into the hustle and bustle of the town, but then go back to our quiet and homey room. Homebody was our room/suite and it's very spacious and quiet. We feel like we were staying at a family member's house, it was so cozy and there's so much character in the building and hallways. It is on the second story and it has stairs, but we love the ability to walk right out. We also have been pleased with the friendliness of the person operating the phones here. Highly recommend!

    Funky little place to stay in downtown Durango! There's only 6 or 7 room options that vary in both…read moresize and aesthetic. We got the Homebody room, which had a king size bedroom, and a full-size pull out coach in the living room. Also a kitchen with all the utensils you'd need. The look of the apartment was definitely eclectic - bright shades of yellow and pink splashed across the walls. Plus, a polka dot bathroom. The decor was fun too. An old school radio, suitcase, and telephone were among the many items on the shelves. These rooms certainly aren't anything fancy, but everything was clean and tidy. It's nice that check in is contactless. You simply get a set of directions emailed to you once you book letting you know the code to get in. Parking is limited but they do give you a parking pass so you're all set. Also great is its location. Truly the center of downtown, within walking distance to all the shops, bars, restaurants, and coffee joints you could need. The one bummer was a leaking ceiling in our unit's bathroom. Hopefully they get that sorted ASAP because it was quite bad. Other than that, we enjoyed our stay and would recommend it to travelers passing through!

    Homewood Suites by Hilton Durango - Guest room

    Homewood Suites by Hilton Durango

    (46 reviews)

    $$

    Room was nice and clean. Staff was friendly and helpful. We were late to breakfast, but the staff…read moretold us there was food left and to help ourselves. We were there for the staff meeting and I liked how the manager thanked the staff for their good work. Good vibe. Durango is a beautiful town too

    Bottom Line: A no frills but comfortable place to stay while in Durango and a great staff…read more My husband and I stayed at the Homewood Suites in Durango for three nights. We booked a King Suite. We didn't plan to use the kitchenette but we appreciated having the extra space to spread out. The bed was comfortable and overall the room was clean. When we stayed there was not maid service other than trash pickup and a towel refresh. The hotel has a hot breakfast that starts at 6:30am. We appreciated the convenience of a quick bite to eat before heading out for our daily adventure. Overall breakfast was satisfying. We particularly liked the tortilla, egg, bacon and potato casserole dish. The hotel is located several miles from historic Durango where many of the town's popular restaurants and shops are located. We were fine with driving to historic Durango but there are some hotel options that are within walking distance of the historic district. As far as amenities, the hotel has a gym, indoor pool and hot tub and guest laundry. The laundry room was clean and had two "speed queen" washers and two dryers. The wash cycle was a speedy 23 minutes but the dry cycle was more like 50 minutes. I definitely appreciated being able to wash our hiking clothes before heading to our next destination. One thing that really impressed me about the hotel is that I left an item behind and they called me to let me know. I stay in a lot of hotels each year and although I don't leave stuff behind too often, I don't think many of them would take the initiative to call a guest about a lost item. A few minor nits - there was leftover drinks and food in our fridge from the previous guest that I thought house keeping should have cleared out. Also, the sodas in the vending machine are expired. One Diet Coke I got expired four months ago and the other Diet Coke I got expired six months ago. The irony is that the hotel is located next to the Coca-Cola distribution plant.

    Best Western Mountain Shadows - hotels - Updated May 2026

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