We have stayed at this location many times. This year the room was dirty and dusty. There was urine in the toilet seat. It was late so we did not bother the front desk. The bed was comfortable. The shower was adequate. Breakfast was good. The woman working was very nice. The coffee was great. It was very loud over night. Lots of yelling,profanity, pounding on doors, and dogs barking. For almost $120 per night, we felt we should have had a better experience. read more

Really trashy street / neighborhood. Decent rooms but I was nervous to park my car there overnight. Breakfast was good

We arrived at our room around 8 pm. The first thing I always do is check the bed, when I did there was hair on the sheets from the top all the way to the foot of the bed. The trash can by the vanity was full of the previous guest's trash. Overall the room didn't look like it had been cleaned at all. The bed had been made, but the sheets were definitely NOT changed. Nor were they on the bed properly. The pillows looked like they had also been previously used as the pillow cases were wrinkled. When I called the front desk, she offered me to come to the office and get a clean set of sheets. Needless to say, I don't work there and I am not changing the sheets. We left and the woman working the front desk did cancel our reservation. I have not received verification of a refund as of writing this review. Thankfully we were able to get a room elsewhere. When I called the next day to speak with the assistant manager, she was not in. The person who answered the phone stated they were short on help, however, she didn't feel that was an excuse to not have cleaned the room. She and the woman who was working the evening we arrived assured me that they would be letting the manager know of the state the room was in when we arrived. We will not be booking anymore stays with Best Western in any of their locations. read more

Buster approved! Always comfy and quiet. Staff is friendly and plenty of restaurants in walking distance.

2 Nights and 3 hotel rooms and no sleep! Let's start with the positives. The rooms are clean, well at least one of them was, and the service is above par. When we arrived it was late in the evening and there was a line which moved quickly. The person behind the front desk was pleasant and courteous. We were checked in quickly and received our keys quickly. We tried to get into our room, but the lock would not work. We went back to the front desk and requested a new room. The attendant was again nice and obliging. Our second room was on the other side of the complex and we were able to get in fine. The room was immaculate, but the cleaning solution smell was not nice and clung in the air. But you definitely knew it was cleaned. The room was super cute and had tons of quaint personality. I loved the vaulted ceilings. Unfortunately, I think the mattresses were purchased in 1965. There were huge dips in the middle of the bed so you rolled to the center, no matter what. Getting out of it reminded me of my pregnant waterbed days. After no sleep, we went back to the front and asked for a different room with mattress in this century (I didn't really say that, but was hoping for it). Again, the attendant apologized and gave us a different room. This new room was supposed to be one of the newer additions to the complex. There was bitterly smears of who knows what on the bathroom door, which I ended up cleaning off because I was so grossed out! The beds were better, but still super uncomfortable. I did love all the pillows though. They give you soft and firm, 4 per queen. Beware of the uneven floors though. There was also a horrible smell of wet cigarette smoke residue that was quite overwhelming. We left the doors open and ran the air for about an hour. After another sleepless night, due to the somewhat better (but still uncomfortable) mattress and the loud neighbors you could hear through the paper thin walls, we checked out. Usually we enjoy staying at Best Westerns. It is our hotel of choice when we do impromptu adventures. This one, not so much. One thing I did not like were the hints and pushes to tip the housekeepers. I usually do, but I don't like to be told to do it. If the company feels their service personnel deserve more money, then they should pay them more. This time they did not receive a tip due to the crap on the door. BLEK read more

I like that the rooms are a stand-alone. Park the car by the door and it's easily accessed. It helps with kids and pets in tow. The beds and pillows were comfortable. I wish the rooms are more spacious especially since pets are also in it. But, it's not a deal-breaker for us. The large grassy area is a great addition. There's dog treats and complimentary water at the main office too. Breakfast bar had the basic stuff. Overall, a decent place to stay. read more

Best Western Coach House - Breakfast area - Hotels Near Me - Springfield, Missouri

Kind of spread out low budget place. Lots of dogs so dog friendly if that's what you want. Unwilling to allow late check out but was for Saturday check out and said sold out. Cheap self serve room coffee maker but did work. Kind of grumpy desk person. read more

Overall this hotel was very nice. My biggest concern/issue are the paper thin walls. We were next door to a couple who was arguing all night long. The room itself was very clean, modern, and cozy while being spacious. Our room had one of the best showers I've ever experienced at a hotel. We didn't need it gif this trip, but they are pet friendly, which is good to know for future trips through here. read more

Stopped in for the night on a cross country trip. Don't be put off by the fact that this place is an old school, pull the car in front of your room, "motor hotel". The room and grounds were clean and well maintained. What really set this place apart was the friendly, helpful staff. Personally I see an older property, probably vestigial back to the Route 66 days, as a feature not a bug. To top it all off, the nightly rate was very reasonable read more

It was convenient to be able to park just in front of the room. I don't mind going upstairs, but actually no choice in the area. All motels in the area was this style. There was bagged breakfast, but it was a water bottle and very small disgusting coffee cake. Not good. Other than that, no issues. Room is clean. read more

Great spot. Comfy bed. Good office space /couch /desk. loved having a little patio in the king suite. I really appreciate good toilet paper too! No complaints. read more

This is my second time here, both times was here for weekend and both time had hot breakfast I was at another hotel and no hot breakfast, this time I had problems with internet but that not a big deal the staffs is super cool and I will book with them again, the room was clean and quiet got upgraded to two Queens which is not a big deal, no complaints here, try Booking.com this time, my second time to use them no problem, went in and they couldn't find me but kept my emails and they found me, so no complaints u need to check them out, easy access to this place just north of 1-44 read more

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Bedbugs! I have been to 3 different Doctors, all with the same clinical diagnosis. Their GM has called me a liar, accused me of "getting this" somewhere else. And, most excitingly informed me that maintenance is experts in bedbug spotting and identification. Ummm, yummy. Sweet dreams! Buyer beware. read more

I'm usually not one to review hotels, but I have to say this Best Western exceeded expectations. We had to stop somewhere overnight for our road-trip, and this was one of the more affordable options along the route. I'd say it falls in the middle range of normal hotel pricing, but during Thanksgiving weekend, it wasn't that far off in pricing from the cheapest options. We arrived right around midnight, and the lobby was locked. I imagine this was just a matter of safety since the front desk clerk, Kaitlyn, was all by herself. Wasn't an issue though since she was super friendly and quick to let us in. When it comes to middle or low range hotels, my expectations are pretty low. I don't expect much, and that's usually what I get. Nothing terrible, but nothing great either. This hotel felt a bit above what I usually experience, and it was nice. You can really tell they care about customer satisfaction, cleanliness, and upkeep. So while this is definitely an older building, they do a really good job of keeping it in good shape. The rooms might be a bit outdated, but I was comfortable walking around without shoes. I'm a stickler when it comes to cleanliness, not design. The breakfast was also pretty impressive. There was a much wider selection than expected, and they had a staff member designated to work the breakfast area. The line up included waffles, eggs (scrambled and boiled), potatoes, sausage, bacon, biscuits, gravy, yogurts, cereals, bagels, toast, English muffins, apples, oatmeal, fruit cups, juices, coffee, water bottles and probably more that I missed. There was also a sign that stated they have gluten free options upon request. Worth noting that the cereals were off to the side, and there were little fridges under the counter as well. It's really easy to miss these areas when there's a line of people getting food. I also saw a little espresso/cappuccino type machine in the front area of the lobby, so you can also take advantage of that if it's your thing. As for those who also look up hotels through bedbugreports.com, we didn't find any sign of bed bugs when searching our room. There was a vague report from a few years ago for this location, but there were no signs during our visit November 2019. read more

Best Western Coach House - Large variety of breakfast selections - Hotels Near Me - Springfield, Missouri

Be careful of false reports of damage, got charged for shattered TV that we did not damage, only other people who should have been in after us was cleaners. We did and always do check the room on entry and leaving and no sign of damage while we were there. read more

Staff was super friendly and hospitable! Well lit parking lot, and open grassy areas for pets. Room was spotless. This was a five star experience, with a 2-3 star hotel. Multiple pet areas, they have a pool, I saw a play area, and fitness room. I chose this location because I could park at the door to the room. It's an older property, but has been well cared for. The cleanliness, and nice staff make it 5 star. read more

Room absolutely reeked of cigarettes and my dog immediately ate something off the floor when we walked in the room. read more

My boyfriend and I make a trip from Albuquerque to Detroit usually numerous times a year. Often times, Springfield is our half-way point. We have stayed at this Best Western twice and both times we absolutely loved it. Being that we travel with animals, the hotel set-up is extremely beneficial with transporting our pets. The staff has been extremely friendly. Being that both times, we've left too early to get the hot breakfast, the desk clerk has made us bagged breakfasts to-go. The rooms are large and clean. Ultimately a super great deal for the price. read more

Our 'room' was quite strange....no carpet, two showers in the bathroom (no tub) and the room had a very odd smell---can't even describe it. The whole room just had a strange vibe to it and we would not care to stay here again. The Reception folk were however--very nice and we were given two bags of goodies in the morning--containing donuts, a tangerine and water bottle--sweet since Covid restrictions have changed hotel breakfast options. read more

I have always loved this hotel always come to this one every year. but this year they have a new person at the front desk her name is addalyn. she is so rude and snotty makes us want to go stay at the La Quinta next time. on the other hand there are some other staff that are absolutely wonderful that deserves credit and a shout out thanking them for making the stay here enjoyable. the housekeeping....Becky, Angel, and Terri. the maintenance crew Jeff and Laurie. you all are the sweetest and.kindest people. some people.could learn from you 5. read more

Excellent!! Stopped here on our cross country road trip from Rhode Island to California, and this was probably the best night sleep we got. Super dog friendly, and the room was large enough for our 30 pound dog to get some running in, something she hasn't had. The outside seems a little dated but the rooms were updated and comfortable! read more

Check in was quick and room sufficient for the night. Nothing fancy would have been the equivalent of a motel 6 at 29.95 versus 79.97 for the night. Bag o breakfast is water and a cutie mandarin orange. They could do bottle of juice and a prepackaged muffin. read more

Definitely not worth the money. The staff were rude to us. The beds are horrible .. They plunge in the middle so we had to sleep on the very edge of the mattress because my husband and I would roll into the center whenever we moved. Dogs barking all night in neighboring rooms. WILL NOT STAY HERE AGAIN!!! read more

This hotel was very disappointing. We were immediately concerned when a number of guests were sitting on the common outdoor walkway, smoking and drinking. The sofa had very obvious upholstery damage, seemingly from a pet. The biggest concern was the obvious urine spot on the mattress of the sofa bed which was to be the bed for my grandson. The price for this room was $99. The hotel could offer no other room, so we left. Would definitely not recommend this hotel from my experience. read more

I don't really write reviews, but this place is SO great that I couldn't help it. First and foremost the staff is friendly, courteous and ready to help in any way that they can. My family and I stayed in a 2 queen room. The decor was pleasant, the room was clean and the bathroom area and fixtures were pleasantly appointed. (Long "bar" area with LARGE nicely lit mirror, microwave, mini fridge and nice "cherry hardwood floors.") The first things my children noticed (before we even entered the room) were the playground, the pool and the big grassy area in which they could romp. After 10 hours in the car with scant time to really stretch their legs, these 3 areas all received use by my 3 kids aged 7, 6 and 4. The pool was nice and had a max depth of 5 feet. The playground area has a couple of slides and four swings which provided some amusement. Finally the big grassy area allowed the kids a chance to run around and be crazy in a place that was NOT our room. For the adults, the workout room had a nice elliptical, treadmill, bike and weight machine. The best surprise was attached to the workout room. They have 2 stacked washer dryer machines that you can use for FREE! I had to buy detergent and dryer sheets (75 cents for detergent, 75 cents for 2 dryer sheets), but I did 2 loads (one in each machine) and they washed and dried nicely. On a 30+ day cross country journey with family this was an unlocked for yet welcome bonus. They have a nice work center with computers and a printer for guests to use. Finally, they have a nicely appointed breakfast area. I can't rate the quality because we had an EARLY start before the breakfast center opened but they seemed to have fresh fruit, yogurt, cereal waffles and possibly other hot foods. I highly recommend this Best Western! read more

I have stayed at the Best Western on route 66 as well that is just down the road and I can say for the price I am very impressed. The inside is nice, the staff is friendly, and they have a good breakfast selection. read more

Of all the hotels that I have tried here in Springfield, THIS by far has been the best! Clean, VERY comfortable bed and pillows. Room is large And great for a weekend getaway! read more

Very surprised as to how nice it was for the price! Big cozy room. We especially liked having the exterior entrance, made it super easy with the pets. Bathroom products were lovely, lots of open green space in the middle of the lot, oh and a great hot breakfast! Would totally stay here again! read more

How does this have any good reviews?! This place is absolutely filthy! Sheets were stained and disgusting, floors had crumbs, bathroom corners were covered in dust and God knows what! We walked in and right back out. read more

The staff in this hotel are over the top nice! Teddy the maintenance specialist was absolutely incredible at helping my room heater get back to working correctly. Every hotel can have something that can go wrong and the key is how well the staff accommodate the problem. Teddy took great care to make sure changing my room happened seamlessly. Not only did he follow up on the issue but he helped me move my things. The staff are personable and attentive. Hard to find! Thanks Teddy! read more

Booked through Priceline, no problems at all. This hotel is much cuter than I expected and very well-kept. It's hard when traveling with a dog and this hotel is perfect in this regard. The layout is similar to motels, meaning all rooms are one floor and open to a large courtyard. The pet fee is only $10 which is also nice. Rooms are clean, furnishings are nice and new. Free breakfast too. Would definitely return. read more

So to start off our advisor is very cheap! None of us wanted to stay here. Our first room had a broken tv so we couldn't stay in it and then our next room didn't have the beds made and the floor was disgusting. So now all 3 of us girls have to stay in a king size bed. #pissed #r#ihatesingleton... well now our neighbors our smoking weed at 11 o'clock at night. read more

Awesome older, throwback, hotel. Rooms are updated and very, very clean. Staff is extremely friendly and helpful. Best free hot breakfast we have had in a hotel in a very long time. Room was quiet with very little outside noise. Great hotel for the price! read more

Many reasons that we loved this. First, customer service was awesome, they called us when a room first opened up (way before normal check-in) and then they called a few minutes after we got to the room to make sure everything was alright. Every room is on the first floor and the hotel was like a cute little village. Room was very clean and big with king size bed and a small couch. The bed was super comfortable and we slept very well. Shower had a cool big rain shower type nozzel. Oh, we called the hotel directly and they gave us a quote that matched what we were seeing on the Priceline, hotels and booking sites plus added a military discount. If we ever come back to Springfield we stay here again. read more

I'm so happy I went here. I usually stay away from a hotel under $100 because the beds usually suck and it usually smells like mildew or something else in most hotels. But, I was making a cross country fast trip and didn't want to spend a lot of money along the way. This place was great! It was clean, the bed mattress was fantastic, pillows perfect and the internet was BLAZINGLY fast. I complain at almost all hotels that their internet is slow. Theirs was on point! The best part was that they had free laundry facilities and breakfast. This was so worth it that my new go-to is going to be Best Western when I travel (I travel a lot). read more

Cute little place! Definitely worth my $62 through Expedia. I was a bit disappointed to learn it was a Motel, as I expected to be staying in a hotel but it was great :) Pros- Very clean Free wifi Super nice staff Comfortable beds Recently "modernized" Cheap! Hot breakfast Cons- Motel (you might have been expecting a hotel) Our walk to the lobby Overall, I had a 5 star experience. You can probably find really good rates on tripadvisor and Expedia. I booked the same night and they honored the $62/night Expedia deal. read more

We arrived after a 14 hour drive to find out that the hotel overbooked their rooms. They offered us a smoking room-needless to say we don't smoke. The girl at checkout after we mentioned we were BW members offered to call surrounding hotels. We drive 10-15 minutes to another hotel. Inconvenient--you better believe it. I would not recommend staying here unless you have a backup plan. In response to Jeff P, their GM's response to my concern. There was no confusion on our end ...your staff distinctly stated and this was two of them, Cherylynn and unsure of the other girls name that your hotel "overbooked themselves". Their words not mine. The fact that you even have the audacity to correct me is appalling. I'm glad you can't express "how important it is to call a hotel and let them know that we are traveling with a pet", We did. We actually called prior to our travel to ensure that every hotel was prepared, as we travel with a cat not a dog. We also placed this in hotel notes. As a GM, I feel that next time it is important to not try to educate your guests on "allergies" and "comfortable pet rooms" to save face on a hotel website. Take the ownership and realize that your hotel that you merely work at, made a mistake. People deserve to know an honest review and what occurred, I did just that. In addition, your sarcastic response floors me enough to post what you responded to us with. Stating lies that the direction of the hotel you placed us in was the direction we were traveling in? Corrected information it was not, nor did your employee ever speak to us about where we were staying next. Another attempt to redeem and make my post seem incorrect. Good luck with that Jeff, as your response just made my complaint go above and beyond you. Please don't waste these readers time with your incorrect information and respond to me further. read more

Best Western Coach House - Hotels Near Me - Springfield, Missouri

You're not going to find anything better for the price, period. I'm traveling alone but it's nice enough that I would bring the wife and kids here as well. Seems to have decent amenities. The staff checking me in was very friendly, knowledgeable and chatty while fast and efficient at the same time. They upgraded me to a King bed for free which I'm laying in now...it's comfy. Time for zzz's. read more

Let's see..., I think those are all stock photos, as that is not the first impression you get when staying here. Not sure if it is the shady neighborhood but I would not stay here again. The room it self is not bad & the check-in staff were friendly, but the exterior is a bit scary. It is exterior entry ( not a fan for safety reasons), & part of the building is older/detached & the room entry key system takes a little longer to update ( 10 minutes before the room recognizes the key post check-in). It looks like an old motor lodge that Best Western bought/renovated, as the room interior is nice. The property has 2 outdoor pools ( go to front desk for towels), both of which were quite dirty with long accumulated scum ring at water level. One pool is close to an older metal playground, we went to the cleaner of the two that had a small area that is Waller off for toddlers ( only 8 inches deep) & realized it had rocks & paint chunks settled in the water. The parking lot is pretty beat up, as were the lawn furniture. Most frustrating is the room description, it stated 2 queen beds & a single sleeper sofa ( it is a mini chair with ottoman) not big enough for my 60 pound child. read more

We stayed here going and coming on recent trip. Such an adorable place. Excellent Hot breakfast, very friendly staff. Room was clean and comfortable. Parking is right in front of your room. Felt very safe and secure. Excellent value for money spent. read more

Best Western Coach House - Hotels Near Me - Springfield, Missouri

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