Great service!! The gentlemen are so nice & treat you with dignity not like pennzoil in east pointe…read morethe manager there is so cold it almost makes you feel uncomfortable. I finally found a place that the atmosphere is amazing free fresh coffee free water free vacuuming. That's what I call 100% & they all have genuine smiles something that's very important in a business it's almost like you don't wanna leave.

This place is amazing. High quality employees make for fantastic customer service. Efficient and…read moreknowledgeable as well, I will not go anywhere else from here on out.

They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

He showed up quickly, took good care of the vehicle and completed the tow. Also, Ali was a super…read morenice guy!

Great job towing 3 classic cars to consignment in a tight deadline. Straight class but it was hard…read moreto initially communicate and coordinate, but they got there on time and performed tasks professionally and with alacrity

Back On Track were absolutely amazing to work with. Joshua was my primary contact and he was open,…read morehonest, and worked hard to find a vehicle that we fell in love with AND helped us get financed for. Jay, Boon, and Boom were so friendly and fun to work with while the loan details got hammered out. It really felt like we were all long lost friends! We were telling each other stories and laughing so much my sides hurt! I've never had so much fun purchasing a vehicle. They're so accommodating and just salt of the earth folks. We came 2.5 hours to buy our new car and we will be returning when we need our next one. 10/10 recommend Back On Track!

From the owner: Why Choose Back on Track Auto Sales? At Back on Track Auto…read moreSales, we believe everyone deserves a reliable vehicle at a price they can afford. Our mission is simple: to help you get back on track with dependable cars, flexible financing, and honest service. Wide Selection of Quality Used Vehicles From fuel-efficient sedans and family SUVs to trucks and 4x4s, we stock a variety of clean, reliable vehicles to fit every lifestyle and budget. Financing for Everyone Bad credit? No credit? First-time buyer? No problem! We offer easy financing options and buy here pay here solutions to make car ownership simple. At Back on Track, your job is your credit. Trustworthy, Friendly Service Our team is committed to treating customers like family. We take pride in providing transparent pricing, no pressure sales, and straightforward deals so you can shop with confidence. Convenient Detroit Location Located at 17898 Mt Elliot St, Detroit, MI, we proudly serve the greater Detroit and Hamtramck communities with affordable vehicles and personalized service. The Back on Track Promise When you shop with us, you’re not just buying a car—you’re investing in peace of mind, reliability, and a dealership that truly cares about helping you move forward. Choose Back on Track Auto Sales and let us help you drive away today in a car you’ll love!