These guys were seriously awesome- just complete and total life (and money) savers. Everywhere I…read morecalled, the repair I was looking for double or tripled the estimated cost that was given to me by Pay Less. I am more than pleased with the service I received, and extremely grateful for just how transparent and well communicated every step of the process was. Customer service was seriously just incredible. Without a doubt, I'll be back. I cannot recommend them enough.

I dropped off my Chevy equinox the last week of December 2024 to be repaired for collision and…read morepaint. The owner Kouder Abbass charged me a total of $3800. He stated that he would fix the car and have it painted. After calling him at least 12 times the car was returned to me in the beginning of June covered in bird poop and filthy inside with a spray paint job from a can. After the equinox was examined by the Genesis Chevy dealership, they gave me a diagnostic with all of the issues wrong which is posted in review . At this point, my posts about the terrible service are affecting Kouder's business ,so he called me today and threatened to come by my house and hurt me if I don't stop. Please don't deal with this dishonest man, as now I have to file a police report and sue him.

Quick and thorough as usual. Got a free vacuum and car wash. The service here isn't s always top…read morenotch. I'm not sure of prices because I don't go anywhere else. Check all your fluids refill as needed. Fill your tires. Never a problem.

This place has went downhill hill. I had been a loyal customer with them since 2006. September 3,…read more2025 I picked my Chrysler 200 up from them after paying $1200 for repairs. The car didn't make it to LCHS and back it was overheating. I called and was told to bring it back. When I pulled up to the place the oil change employees was pointing because it was something hanging loose from under my car. Marcus asked me to sit in the lobby so they could check it out. He had me sit there for hours with my child toddler and all. Didn't even offer me a ride home and I live across the street. I left a more detailed review of the situation in my previous review. After the review Bill reached out to me and said my review is killing his business and that he would replace my motor in my car on him. If I took it down. I called him back and asked him to write me a contract I recorded him on my other phone of him saying just give him some time. That was in December. I have not heard anything from him or anyone else at Basha. I lost my job and I've been in a rental since December 4, 2025 wasting thousands of dollars because my main car was also down. I've almost lost my home and I had to give my car back due to me not being able to afford the payments for a car that was not working. And pay for a rental to be able to provide for my family. I'm in a serious amount of debt and at risk of being homeless due to their negligence in handling my car repairs correctly the first time around. They robbed a loyal customer and has caused me to experience several financial hardships. I will be seeking legal action for reimbursement of rental car fees, pain and suffering, and lost wages. I gave this man 6 months and 11 days to fix my vehicle. I went back today and said what's going on with my car? It's still sitting in the same spot from six months ago. He told me I have to buy the motor and stuff now. This is after having valve gaskets and stuff replaced by his employee by the name of Marcus. I tried extending grace to Bil because he was experiencing his own problems with his mother being sick in another country and I thought I could trust him. In my past experiences he's never lied to me. But this has just been one lie after another. I posted the Google review he reached out to me we talked he said he'd send me the videos. FYI iPhones record the date and time the original pic/video was taken. He told me December 4, 2025 he had to get it from across the street. After waiting a few hours and not recieving a call back at 12:28pm and noticed my car was full of snow and looked like it had been sitting there for weeks. I recorded a video and everything. I get the video from Bil and it has a date stamped to it of November 28, 2025 at 4:43pm. When I tell Bil that he tells me on the recording they pushed it. That would be impossible the car windows had snow on them still. I've been holding on to these court papers but I'll be filing them in court tomorrow. I'm a single mother of two my kids didn't have a Christmas, we're on the verge of being homeless. While his business continues to thrive. Take it from me don't take your car there! You will be ripped off and lied to! This place is supposed to be better business bureau accredited. But don't waste your time they won't respond. Save yourself the headache and financial burden! O'Geen K auto on John R in Detroit is the best! Professional friendly service, no long waits for days, weeks, or months.

I would give this location a 4 star. They are usually good on the oil changes. Issue 1- I had a…read moretech tell me I needed a new battery because it's not charging. I explained I'm not buying a new battery and I never have problems starting the vehicle so she had another tech test it with no issues. Issue 2- they sold me on the tire rotation and balance, they couldn't get the lug nuts off the tires because they don't have a breaker bar. Their location needs to focus on what they are good at, not up-selling customers on services that can't do.

this place is the worst shop in the area. despite the nice look of the shop the mechanics are…read morefailures. I sat for 3 hours after the broke a line trying to do a 10 minute oil change and have my air filter replaced. I would recommend anyone who thinks it's a good idea to come here to go literally anywhere else

I been coming here for years and now my whole family and friends do in the area. Great place, never…read morean issue or them trying to upsell you anything. If your airfilter is dirty they show you and you tell them if you want a new one or not. Very honest. Highly recommend.

Got my oil changed and they topped off my power steering fluid and wiper fluid! Good value.read more

Great service!! The gentlemen are so nice & treat you with dignity not like pennzoil in east pointe…read morethe manager there is so cold it almost makes you feel uncomfortable. I finally found a place that the atmosphere is amazing free fresh coffee free water free vacuuming. That's what I call 100% & they all have genuine smiles something that's very important in a business it's almost like you don't wanna leave.

These guys have been so nice since my first visit. I believe it's the manager (sorry I should know…read morehis name) remembers me. He always shows me how the oil looks after the change, has shown me the air filter which many places just tell you it needs changed. They always recommend manufacturers services. They are quick. Only place I trust taking my truck to for services. Highly recommend. Thank you guys for being kind and making me feel confident that my truck is in good hands.

I have been coming here a few times since u moved east and I honestly won't go anywhere else. This…read moreplace is super efficient and they don't push you to get more things done. If you want a good quality place with excellent customer service this is the place to come. We need more places like this!

Kind, convenient, and knowledgable service. Abe and the other folks are wonderful! 15/10read more

awesome service everytime and very quick. staff is all super friendly every time I come as well…read more 10/10 recommend

Big Ray's is one of the best quick oil change shops I've been to. Very reasonably priced and…read morecheaper than the last quick lube shop I went to in Ann Arbor. Workers were attentive to check any issues with my vehicle. I was also given complimentary Little Tree air fresheners. I will return to Big Ray's anytime I need a quick oil change.

I dropped my car off for an engine light on. They had my car for two days. At the start of the…read moresecond day I called in the morning and was told the car would be looked at that day. I went to the shop and inquired if they looked at my car and was told "First thing Monday morning". I said I'm here to pick up my car Zero stars if I could

An excellent shop for service and reasonably priced. This place is a hardworking shop.read more

They wanted my VIN right away. I said no, because no oil…read morechange place has asked me for that. They said they would still change my oil. They took off several of my tire air caps and started on my tires before deciding to refuse service to me without warning They opened the door to have me leave I left and realized they took off my tire air caps I returned to the business to ask for my caps back, and they denied they removed them even though I saw the worker using the air pump on my tires This is a sketchy business Do not go to this business I suspect that the workers steal from customers and rip off customers. I ended up going down the street to the oil change at 16 & Harper They charged an extra eleven dollars but did a perfect job and replaced the THREE missing air caps for FREE!

amazing service and fast. will be back. Met the owner and he gave me a deal on all cars going…read moreforward

I had my car in for an oil change here and when I left all appeared to be fine, but when I brought…read moremy car into the dealership for service, they said the oil change was performed incorrectly. Upon finding this out, I called snappy to ask about a refund since I had to pay the dealership for a second oil change. Snappy told me there was nothing they could do about it. I would avoid this place at all costs. I needed up having to pay for two oil changes. They screw things up and then they don't want any part of helping you fix it.

best around. experienced technicians who don't try to scam you into every extra service. they are…read moregenuine, kind, friendly and talk to me like I'm a family member. always see the same faces. suckers for the kids and offers of water while we wait in our car. This is our place! ladies come here and feel safe!