Although we had an issue with their dry cleaning service, they did the right thing by us. The manager, Hannah, personally contacted us and then investigated our complaint. The item was replaced promptly. I appreciated their handling of the situation and plan to use Best Cleaners again in the future. read more

Brought multiple garments here for cleaning, very quick and effective. Had a snow jacket and snow pants altered perfectly here as well. Staff is always nice and welcoming! read more

They close at 4:00 on Saturdays. Last week, the door was locked at 3:59, and the girl on duty wouldn't open up to receive my 2 items. It's a 30 minute drive there for me. Been a customer since they opened, but I'm done with them now. read more

I dropped off 3 items on 9/29/25. I was told they would be ready after 5:00 on 9/30. I went back on 10/1 and only 2 items were ready since 1 item had a stain. I was told that it would be done after 5:00 on 10/2 so I decided to come back for all 3 items. I went back on 10/3 and that third item was still not done. Now I have to make a third trip. Horrible service, I will not be using them again read more

Been using this place for past 2 years. Tonight went to pick up my clothes and asked if can put on other side in my vehicle. The worker started a temper tantrum how this isn't even her job to do all this. I know my small amounts won't put a dent into it but definitely lost my business. If this was my employee would be fired immediately. Poor representation of your business and easily shows not worth the money when there is another place right next door. read more

I used them for a suit that had some spills. I didn't even have to tell them where the issues were. The suit was in perfect shape the very next day. Got a text and an email when it was ready. Very quick. read more

Inexplicably the Best Cleaners in the Slingerland's Price Chopper Plaza vanished. After many weeks of letting shirts pile up I schlepped over to the Delmar location (not on my normal route home from work.) I inquired about the Slingerlands location being closed (wacky story) but commenting that the Delmar outlet was out of my way, the clerk indicated that they did pick up and drop off. When she said it was no extra cost I nearly passed out, and then immediately signed up. It's pretty amazing: they text you the day before pick up and ask you to either respond Y or ignore the message (they also email you.) Then, some phantom materializes to take the bag of clothes you left on the front porch; days later that phantom returns with cleaned clothes on hangers (I do wish they'd stop hanging my clothes off the front door knocker; points to this week's delivery for hanging them off the flag holder. The charges are magically applied to my credit card. How amazing is that? The service is also excellent (but, not cheap per shirt...) read more

Sunday hours are posted as 10-2. This is the second time within a year that o have gone on a Sunday between those hours and they are closed. Needed to get a suit cleaned before a meeting. Will not be going back. Edit: I certainly appreciate the reply and the fact that in these times you are adjusting the way you do business. There however was no sign on the main entrance when I went by at 12:30 today. Hopefully there is one now. Would you please post what the new hours are here? read more

Just picked up my pair of boots that I dropped a couple of weeks ago to be cleaned. I'm super disappointed. I paid 50 bucks for poorly executed job. I know the condition of my boots is not brand new, but that did not mean it shouldn't be cleaned properly or at least have communicated with me that they can't do it. When I went to picked up the lady I spoke with said they don't guarantee cleaning of boots (which should have been communicated with me when I dropped them). At any point I thought this was a restoration service, but a cleaning service. Also, when I asked about what is their phone number (because the one online does not work) I was told that indeed their phone don't work at all. How am I suppose to follow up on my order if I can even call them? Do I have to drive all the way across town just t get an update? Definitely not coming back to use their services. read more

Best Cleaners - My boot - Sewing & Alterations Near Me - Delmar, New York

I have been a customer since Best Cleaners opened, but I have decided to find another dry cleaner. Their customer service has been very poor lately. I dropped off some items that needed to be altered and they weren't ready on the day they were supposed to be - I had to wait an additional week before they were ready. Then on a Saturday I dropped off a coat for cleaning and noted that there were some stains on the collar and cuffs. The staff person asked if I wanted to have the buttons tightened. I said sure and she said it would normally be ready on Monday, but because of the need to tighten the buttons, it would be ready on Tuesday. I came back the following Saturday and was told that the coat wasn't ready and wouldn't be for another month! The employees claimed it was because of the stains - which was never mentioned to me - I have dropped coats off with similar stains and it's never taken a month to clean. I said it didn't make sense. The employee acted as though I had unrealistic expectations, even though my expectations were based on what she told me when I dropped the coat off. Finally, I was told the coat would be ready the following Thursday (so apparently a month wasn't needed). I understand many businesses are facing staffing shortages and things come up that might prevent the cleaners from having an item ready, but Best Cleaners should be able to provide more accurate estimates of when something will be ready - sometimes people need a garment in time for a specific occasion! - and if something happens that prevents this, staff should at the very least apologize and not treat the customer as if they have unrealistic expectations. After being a customer for nearly 20 years, I no longer have confidence that Best Cleaners will be able to have my dry cleaning done on time, so I am going to take my business elsewhere. read more

My wife and I moved to the Slingerlands area two years ago from downstate. We had a wonderful dry cleaner, which we relied on almost daily. Over the last two years we tried two other dry cleaners which we found to be over priced and not cleaning our cloths very well. Also, we felt we weren't getting great customer service. Several months ago we started using Best Cleaners in Delmar and Slingerlands. We found that they are reasonably priced and the customer service has been great. The employees are all professional. In addition, the quality of service surpasses the previous two dry cleaners and matches the one downstate which we relied on. read more

Kenz decided that she wanted to wear a pin-striped suit to her 8th grade graduation so we decided to go to sally's to see if we could find one to fit her tiny frame. We ended up getting a pair of slacks and jacket that still needed to be taken in a lot. normally i do all of our sewing but i didn't think that i could take on the lining of the jacket so i asked robert and rox if they knew of a tailor. robert recommended best cleaners which also happens to conveniently be only 2 miles from my house. the sweet russian lady that does the altering in one portion of the cleaners was very helpful and friendly. she explained that it was pretty expensive to do lining. it was like $35 to take in the sides including making the sleeves work with it. it was also $20 something for the pants taken in as well. we brought it to her last sunday and she promised to have it ready by this monday. i was impressed. so today we went back to pick them up and she did an AMAZING job. the pants and jacket look like they were made for her (which i guess they sorta were). I can't speak to the drycleaning (thus the 4 stars vs 5. when i gert something drycleaned i will determine if they deserve the extra one. if it was just for tailoring then she would get 5 most certainly.) side note: the girls that work there are all really adorable. they were all very smiley and friendly. i made a comment about the heat today and the girl that checked us out said that they are pretending that they are on vacation and in a sauna. plus she gave us a free pen. i will go back. read more

I've been a customer at Best for years, and have been more than satisfied with their fast turnaround overall, but since they've moved the actual cleaning to another location they seem to have hit upon a new business model: a combination dry cleaner and lottery. I had a sport coat and hat cleaned, and I got a sport coat back. I've dropped off a pair of pants and a sweater, and I got back three pairs of pants. I think I won this time! Staff is nice and does their best to resolve everything, but as of this date something is seriously problematic in their delivery channel. read more

If I could give zero stars I would. I dropped my things off on a Monday for a wedding on Saturday. I was told everything would be ready by Wednesday. I went Wednesday to pick everything up and I only had 4 pieces of clothing that we're ready. So I can back Friday morning and they had another piece ready, somehow my pants got dry cleaned separately from my blazer. They told me to come back Friday night as it would 100% be there. When I got there... It wasn't. I asked the employee she said it would be ready Saturday morning and I had to leave Friday night because the event was out of town. I wanted to talk to a manager and she gave me the number of Liz, whom she was on the phone with trying to get my clothes sorted. I tried to call Liz and she would not even answer the phone. Mind you I paid 55$ for this service. I get home and take out the things they had done, AND THEY WERENT EVEN DRY CLEANED. If I could attach pictures I would. Please do not support this place as they do not care about their customers. read more

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Didn't get my requests correct and outrageous prices. Good customer service from the management. read more

Avoid the Slingerlands branch and go to the much, much nicer Delmar one. It's a more attractive, well-equipped (has a nice alterations area) branch with MUCH nicer people. Guy at Slingerlands branch was so rude that I walked out. But I wanted to try Best because they go such good reviews in an independent review of four Albany dry cleaners I found online. I wanted was an itemized list of what I was leaving. All he had to do was explain that if I could wait he could give that to me. Instead all he said was he couldn't because it was a two step process to input my items into their system. I left and called the corporate offices and explained that I wasn't going to leave $8000 worth of clothes without a detailed receipt. They explained that he should have been able to. I would just have to wait while he completed both steps. Thankfully, I found another branch in Delmar, and the young woman there was more than happy to give me a detailed receipt. Everyone in the Delmar branch had such a friendly attitude. Guy in Slingerlands was downright surly. Clothes came back well pressed and for the most part well-cleaned. White pants could have used a little more stain removal, and dark slacks had some powdery residue. For organic cleaning without harsh chemicals, I'll settle for the quality and pay the price. If I hadn't had so many items I could have had them tag some of the stains. Overall I'm very pleased. read more

Best Cleaners settled a situation quickly and expertly by the Owner Tim McCann who really cares about his customers .I had written the first review before anything was settled .This is an excellent Cleaners in every way .Jeanne-Marie Lusk read more

This is without a doubt the worst functioning place, let alone cleaner that I've ever been to. They say they'll call you, and the never do. They say that your clothes will be done in a day and it takes them 4. Once it even took a week. Don't lie to people about calling, I get you can't have a clear time estimate, but if you're going to call, CALL MY DAMN PHONE, TELL ME IF MY CLOTHES ARE DONE. I'm never going back, the people here act clueless about everything. The name of this establishment is very, VERY misleading. read more

I dropped my clothes off two weeks ago. Still waiting for my jacket. Very unprofessional.

It is far from "Best". Dropped off a jacket to have zipper replaced on 1/14, ticket had a date on the 22nd that I confirmed with the clerk. I came in today and no answer, not ready, without a reason why. I would have appreciated a call prior to wasting my time. They've lost my business. JV read more

I don't have enough occasion to do much dry cleaning, since I try to make it a rule to buy non dry-clean only clothes. But there are certainly other reasons to go to the dry cleaner! I had a king-size plush top mattress cover that needed to be laundered, and it was way too big for my own machine. I took it in and they didn't bat an eye, said they'd have it for me in 3 days for $30. Great prompt service, and friendly during intake and pickup. I also noticed they have tailor services on-site, so there's one more reason to visit the dry cleaner's. read more

If you don't care about prices, these people will do an ok job. They are, however, outrageously expensive!!!! I'm talking about $20 for a dress. Two more washes and I almost buy another dress. Pants are almost $10. They don't give itemized receipts, so there's always a surprise when you pick up. You never know how much money you are going to spend when you walk in. I personally hate those type of surprises. If you can drive one more block, go to next dry cleaners so you are not taken to the cleaners by these people. read more

Good cleaners, in terms of quality, but SO EXPENSIVE. Base prices for some items ($8.15 for a ladies shirt/blouse; $9.25 for a skirt) are HIGH ENOUGH, but then they charge extra for different fabrics, lining, pleats, and even the color white. I just moved up here from downstate and this place is double or triple the price of any cleaners in NYC or Westchester. What a nightmare! read more

Can I give 2.5 stars? As other reviewers have noted, this place is PRICEY, and that is why I can't rate it higher. Yes, it is convenient for me because I drive right by both to and from work. I can drop off my items first thing in the morning in the 24-hour drop box, and they are ready either after 5pm same day, or else by 5pm the next day. I certainly try to get the most wear out of my clothes as possible in order to avoid their prices, though. read more

I use this place as my primary cleaners. Things are done when they promise but they couldn't repair two snaps on my shirt because they don't have basically a "Be Dazzler" (ha ha) to do it. Friendly service. read more

Not every dry cleaning company is the same. Best Cleaners is the best. Their commitment to excellent customer service is almost palpable. I have been with them for many years and witnessed their growth to this high level of quality and service. It did not come with out a few bumps in the road but their tenacious spirit to reach the high bar was notable. I have a few idiosyncrasies when it comes to my dry cleaning (I do a lot of dry cleaning) and they are all met each and every time. Their idea for the drive up and delivery of clothes was brilliant and is one of the most convenient ways to accomplish this frequent task. I am and will remain a loyal customer and suggest you try them out even if you think you're happy with what you have today. read more

Nothing but problems with them. Multiple trips to pick up one order on more than one occasion. Bar code stickers damage clothing. Was referred to Handy Dandy if I was not satisfied when I expressed concerns to staff. Will certainly take my business elsewhere. read more

It's soooo expensive. Why? Seriously, why? Dry cleaning is pretty standard in the Albany area -- a normal dress should be like $12, maybe $14 bucks. Mine from Best Cleaners was $23. Their pricing info isn't published anywhere for you to see - they just tell you the price after it's done and then you have to deal with it. Bummer. read more

Great job, on time, welcoming folks, I have used them for over 15 years. Last year they cleaned our area rugs as well.

The service at the Delmar location was excellent. The quality of the press was great, very sharp with no extraneous folds/press lines. I usually wait until I am almost out of shirts, so their quick turn around is very much appreciated. read more

Must say that after my original review the manager at Best Cleaner went above and beyond to make sure I was happy with my alterations. The jeans were hemmed beautifully the second time. read more

I had them 'restore' a needlepoint I had just inherited from my mom. I wanted to put it back into Mom's frame and preserve it exactly as she had it. I was assured that this could be done. It came back shrunk with crooked lines and it did not fit in the frame. They took it back to stretch it, which made me nervous. Said it would take a day or 2. 2 weeks later, still no call. I finally called them. They assured me, again, that it was perfect and that I would love it. Just saying it does not make it so. I suppose I could pursue this with them again but its just not worth the aggravation. I had to have it re-framed. What started out costing me $75 has now cost me much, much more. And it isn't like my Mom had it. I suppose they are ok with clothes cleaning. But go somewhere else if you are having something special and important to you cleaned. read more

I took my son's boy scout shirt to have patches sewn on. First, the cost was very high - $40. Then, it took three trips to get the shirt back. I was told it would be ready on a friday. I came in saturday, they thought it would be on a truck but it wasn't there yet. Then I came back that day and was told it wasn't on the truck and maybe the shirt is at another store and they would email me. After I got a call telling me the shirt was there, I went back -- but they could't find it in the store! And they said there was no computer record of the order. Then they found out it was under my home phone instead of my cell phone and that it was at the store the entire time and they made it sound like it was my fault for giving them my cell instead of my home phone number. I will not go back to this store, because it is clear to me that they don't have their shit together at all. read more