Can't recommend Konnor B. With Best Buy Washington,Utah enough. He worked with us extensively to get the best price possible on 8 different appliances. He worked with price matching and all. Dealt with us changing our minds and kept a great attitude through it all. Saved us over $2000 total and helped us out with a pick up date in the future so we could plan a date to get it all. read more

We purchased a sound bar from Best Buy and made an appointment to have it connected to our TV. That appointment turned into 4 appointments, 3 no-shows and one tech who couldn't figure out how to connect the bar to our remote. Plus now instead of a 4 hour window BB has a 12 hour one! So it tied us up every day of our appointment that never got done. The calls we made to a "live Agent" went NO WHERE!!! What an outfit BB has turned into. We've always used them and paid yearly for GOOD service, which we use to get. The bottom line is we canceled everything, got someone else who hooked up that sound bar in 20 minutes!!!!! NEVER AGAIN!!! Judy Vachris read more

I scheduled a TV installation for my husband's Father's day gift and they called the day of the installation and cancelled the appointment without giving any reason. So my husband's wonderful Father's day has been ruined by Best Buy not being willing to live by their commitments. If I could get the TV from someplace I would definitely do that in the future. Really ruined out day. Don't take them at their word! read more

I came here to buy AirPod maxs and every single man who came in after me was swiftly and quickly helped by staff, I was told to wait while I aimlessly wandered around the store ready to drop $600 before I finally took my business to target. The guy at the front of the store was rude. The guy at the center kiosk was rude. There were several employees standing around. This place lost my business. read more

Store manager would not honor a warranty plan that I purchased for a cell phone screen. After talking with him, he was arrogant and didn't care. read more

Was in dire (or what seemed dire at the time) need of a charger for my laptop. Walked in with the laptop and located an associate at the back of the store. He proceeded to tell me that I needed 'x' and 'y' and they were in the area where the type "C" of charging cable. True, I knew that but him sending me to the mobile phone area did not seem correct to me. I went get (from the vehicle) the original cable which was the incorrect type to explain the situation. When I returned to the store, the associate was helping someone else. Cool, I waited. Upon completion of that mission, he brought be to the area that I just knew was not correct. He explained about charging blocks and I knew those he was suggesting did not have the voltage I was looking for. Thankfully I didn't have to say much as he radioed (walkie talkie) someone on the floor who came over and walked us to the laptop area ... and stayed with me to fulfill the electronics need (want?) I had. The original associate had wandered off to I hope assistant another customer. This associate probably needs more opportunities for pairing up with more experienced customer support associates on outlier or unfamiliar to him customer requests. I wish i could remember the name of the associate that successfully got me to the equipment I needed and purchased. What I can say is that he was much more experienced and knowledgeable regarding accessories for phones and laptops. This associate agreed to recycle the old non-compatible with the laptop I was carrying charging cable. Ace, big score. On the way out I told the floor manager what a great job "x" (can't remember the super helpful associate's name...sorry) did in helping me purchase the relevant accessories for the laptop. read more

Called to ask if they could work on my Apple MacBook. Took 6 minutes to get past the VRU. Person who finally answered the phone spoke very broken English. After a few very frustrating minutes, I asked if there was anyone else I could speak with. I was told no, everyone else was busy and he had no way to transfer me. I told him never mind, their service was horrible. His response was that I am a horrible customer. I hung up. Never even got a chance to ask if they worked on Apple MacBook. read more

DO NOT SHOP HERE The least helpful and Knowledgeable people I have ever met. They will screw you over with price and delivery, better off not buying through store. read more

Their phone tree will make you consider dark and evil thoughts! None of the options actually ever pick up and none of them are selections you actually need! Their phone hold music will make you want to end your ability to ever hear again! Think Barney l love you! Errrrrrrrrrrrrrrrrrrr Oh and their "let's chat" auto response text is stupider than a Trump MAGA facts denier! It is truly customer NO service! read more

Actually, my complaint isn't about THIS specific Best Buy, but Best Buy in general. I recently purchased a Canon Laser printer, model D570 (ImageCLASS), only to find out shortly after that this model is outdated and no longer supported by Canon. As of this writing, Best Buy is still selling this printer in stores and online with no notice or warning to consumers that this printer is no longer supported by the manufacturer. I paid over $180 for this printer a month and a half ago, and then discovered today they dropped the price to $119. They have a rule that if a price drops on a product (such as this printer), you can only take advantage of the lower price BEFORE it ships, or when you pick it up at the store. Out the door? Good-by to the lower price. I'm stuck with an outdated printer I just bought, and now it's almost half price! Still, it doesn't justify that Best Buy won't tell you if a product you buy on sale is still manufacturer supported. The printer is still a good printer, easy to use with good print quality although it only prints in black and white, which suits me just fine. But if it breaks, or the toner goes bad, it's in the garbage can. I used to be a big fan of Best Buy, but am now much less inclined to purchase any electronics or appliances from them in the future. Maybe smaller things like parts or minor accessories, but no more online or in-store major purchases. I'll take most of my electronics and appliances business elsewhere. read more

I hope I can give them 0 stars. Is the worst costumer service I have ever been. They don't know how to help you and they send you with the manager just to get the same answer (nothing) plus he is a racist person who will make fun of you In front of you talking to you with sarcasm and doing nothing. Never make a purchase more than 800 In cash or you won't see your money back. read more

Best Buy - Computers Near Me - Washington, Utah

Five stars to David Curtis, sales-person, and John Dugan, experience manager, at the Washington, UT Best Buy store for their superior product knowledge and post-order follow-up. David explained the benefits and the negatives between OLED, and non OLED televisions. I am grateful for David's patience because I was replacing a "dumb" TV with a new "smart" TV, and I had not been able to put all the moving parts of streaming content together with the newest TV technology despite dozens of hours researching YouTube tutorials and reviews. I finally purchased a Sony 65 inch OLED TV because of the beauty of the dynamic range showing the inkiest blacks, shadow detail, as well as holding detail in the highlights, but I was also seduced by the brightness and contrast of the Samsung technology. I am a professional photographer and an extremely precise Adobe Photoshop user so I understand the difference between a viewer's initial attraction to contrast vs. a full dynamic range picture. David answered my questiions and showed me the Sony and equivalent Samsung model for me to compare. I bought the Sony because I didn't like how the Samsung over saturated the reds in the picture. My mantra was: If I had directed this movie how would I want my audience to see it? The Sony colors were dialed in to my taste. Also, Kudos to experience manager of retail operations John Dugan who made my problem his problem. Long story short, John remembered the delivery date we agreed on and checked, on his own, if the television had been delivered. It had not despite me spending hours on hold speaking with ineffective overseas Best Buy technical support: they all told me the TV could not be delivered as promised. I was broken hearted as the TV was supposed to arrive at the same time my grandson was due for an out of town visit. Somehow John managed to get Best Buy to deliver the TV on Saturday, something Best Buy does not normally do, just in time for the family reunion. I will definitely shop this Best Buy store when I am ready to update my Apple laptop, and all electronic products. Ask for these guys. read more

I have purchased a washer a dryer a refrigerator and 2 computers in that last few years . They are reasonably priced and very reliable ! I highly recommend doing business with them ! read more

I think most of the reviews are dumb where people are going to the store to shop? Who even does that? Shop online. Best Buy is great that they match Amazon prices and I can order and pick it up same day or shipped to my house soon. One time I couldn't get a Refrigerator delivered by Home Depot or Lowes to where I was but guess who did? Best Buy! Five stars baby!!! read more

Carter helped me find an external battery for my phone and was honest enough to tell me about the pluses and minuses of the wearable GoPros. Promote this young man. read more

If this is Best Buy #891 in St George. I was helped by Ryan Taylor, front end supervisor to help me with a Nest IQ Camera cord replacement. HE WAS MOST AMAZING. He helped MORE than Dish who sold me the cameras. He helped MORE than Google Nest itself. I basically got zero help from those two places. Ryan was so wonderful and actually helped me to find a replacement cord. Terri King Beaver Utah read more

Steven helped us with a couple tv's and was amazing. Very knowledgeable and friendly. Will for sure come back and us him.

I'm blow away, by the exceptional service from Cadence, today. I needed a car adapter for my new, older model Cadillac. I took it into the dealership first, with no avail. Cadence didn't let me leave until he had it installed and working. I can't get on without my music! Thank you for making my day. read more

Went to find a PS4 I was told by one floor employee 12 preorders were being released Saturday so be here first thing My wife was told the same exact story by two other employees in customer service We arrived at 9:15am Saturday and there was another person in line who was told the same information over the phone The general manager steps outside at 9:30 and inquires what we are waiting for and we tell him. He informs us This is not true, they will be selling them on SUNDAY. So 4 different Best Buy employees telling the same wrong story. You can't even double check the info at this place. Never going back. read more

Bought 400 dollar headphones week later go on sale for 72 dollars off and when I called to avoid going in and risking Covid they said they have a new policy where they won't price adjust but I can return them, so I returned them and then bought them discounted from target. Very bad customer service and lost all my business, also returned everything else I bought that day 3k in total. Sony a73 camera, headphones, go pro equipment. Hope it was worth not adjusting my price for me. read more

This review is specifically for the cellular phone section at Best Buy. I dealt with a very awesome Samsung employee, Trevor. I had an old phone that was having all sorts of issues. After purchasing a new phone (S9), this is where the above and beyond comes in. Trevor had to try several different techniques in an attempt to transfer all of the photos, videos and more from the old phone to the new. Again, due to the old phone being on its last leg, this took much longer than expected. But Trevor wanted to make sure all of the data was transferred and he eventually made it happen. Much of the data on the phone was valuable and sadly, not backed up to any cloud. Truth be told, I did not expect to get a new phone that day but it just worked out that I did. From direct connects to a thumb drive and then onto wireless, Trevor was able to finally honor my wish to get all from the old over to the new. I did not mind the wait and he did not mind going the extra mile to ensure we were totally satisfied. Again, the phone had been acting up so it was entirely due to the phone being where it was nearly going to just die. I did interact with other Best Buy employees in this same area and they were just as friendly and helpful as Trevor. I can't speak enough to how positive this experience was for me. With Trevor's help, my data was transferred and now being backed up to a cloud server on a regular basis. He took the time to go over the phone in detail and he helped me become familiar with all of the new functions. I even traded in my old cell phone which reduced my overall bill a bit. I was also happy knowing that it would be recycled properly. So, lessons learned. Ensure all of your data on your phone is backed up on a regular basis. And if you're looking for a new phone, ask for Trevor at this Best Buy store. I'm now a satisfied owner of a new cell phone and it could not have been easier to update my plan and phone. I appreciate the Geek Squad crew that helped with accessories and more and I will certainly be returning next time I'm in St. George. read more

So I went there 2 days ago to buy a router . As I tried to enter the store , I was told that I needed an appointment! So I told this guy that I didn't want to see a doctor, just wanted to buy a router . Nope, need an appointment! So, the store was empty and I asked him if I could schedule an appointment in 5 minutes and walk in . Nope !!! Very stupid ! Now , I going to buy a router through Amazon !! read more

I have found some deals better here than on Amazon. Plus you have a person to person contact and their knowledge to rely on. Try getting someone from Amazon on the phone. read more

Really I have to give Best Buy a ZERO. The corporation has contacting them so shut down you can't even call and ask a question. I purchased a laptop that I wanted to see if GeekSquad could do a hard drive upgrade and it is impossible to contact them. Rather pathetic customer service. read more

Online prices were lower than in store prices. I went there thinking they would be the same. I had a hard time getting any associate to help me. I finally located a man who was little help. He didn't know their products and offered little help to me. I won't be going back. Bad Customer Service. The manager better check his employess for customer service skills for associates were not to be found or customer friendly. read more

This is my first review ever, but I'm so upset with my service at Best Buy, I just had to warn others. My computer needed a minor fix. My C drive was full. So a very nice Geek Squad tech came to my home and advised me to get my computer backed up and reloaded. I was worried about losing data files but he assured me that wouldn't be a problem. I took my computer to the in store Geek Squad service desk and bought an extra drive for them to back up my files on, not thinking that they wouldn't actually back it up in their store. I got my computer home and all my data files were gone. We went back and forth for four days until I finally found out they had not noticed one of the drive on my computer, my DATA FILES!!, and had erased them in the backup. I am a designer for digi file artists and had tons of valuable artwork and designs in my files. I bought the external drive so I could save them someplace safe. Now I have nothing! All they could say was, "Sorry." And I had just paid over $200 for their tech support service. No refund, no talk of any kind restitution at all...nothing. read more

Have been several times in the lat week and went back today with the intent to buy a new TV and surround sound system as well as look into getting a shipment set up for a bee washer dryer and refrigerator in the next month or so. After walking around by the TVs for 10 or more minutes I went up and asked if an associate could be sent back to help me with my purchase. After that I continued to wait and sadly I finally left without purchasing anything because the associate never showed up... I will still be buying a new TV, Surround sound and appliances but it won't be from Best Buy... Don't shop here if you need any help.. they do not care. read more

This place is pathetic! There are many Best Buys that succeed, NOT THIS ONE! I have now been there 3 days in a row. First, all employees seem to want to avoid eye contact, which would require them helping you. Second, I was told there is only ONE person that can help in the car stereo department, and if he is doing an install, he can not speak to any new customers!!!??!! I have gone in prepared to spend a good deal of money, and there is no one to help. Finally, I was told that if I left my number and name, they could slip it under the door and there would be a chance he would call me to see what I want. Thus far, no call, no new car stereo. I will give ANY other car stereo dealer my business. These folks obviously don't need or want it. Pathetic. read more

I was in line dropping off my TV that I purchased 3.5 months ago; the cable jack broke off the side. I asked the lady in front of me how long she had been there she said for about 10 minutes. I asked her what she was dropping off, she said she was there to pick up her new laptop. I asked if it was broken already, she said no. She bought that laptop and wanted more memory, so she got that too. She said she paid $80 to get the new memory installed, and get some software taken off. If I didn't know how computers worked then I would have thought that it was a good deal. But, I do, and told her, I could that in about 10 minutes. It disgusted me thinking that that isn't included in their geek squad service. Upgrade for free. Meanwhile, I watching a female worker explain why an old couple should buy a virus protection from them. I wanted to pipe up and tell them that Microsoft makes free anti-virus protection that can be downloaded from their website. Their service sucks and advice sucks more! Next time I am in there, I will make sure that I pipe up and say something. Know wonder they are in BANKRUPTCY! I wish I could run the store and then all these bad reviews would made right and become excellent reviews. read more

Worst Best Buy I've been to. I've been to multiple best buys in various states and this is the worst. Very small store and worse than that, is the employees are very dumb at best. Employees are very slow if you want something from the back and move like slugs to the checkout line. Heaven forbid if you have to return an item. Overall this store sucks ass. A bunch of college aged kids that pretend to know about things. I remember when I had my LG G3 and was looking at the S6 the person was saying the LG was old and had like 256mb of ram (that's a lie , has 3gb) and a bunch of lies. I just turned around and walked away. Their customer service is garbage and they act like you're doing them a disservice by making them work. Long story short just buy from target or Amazon or drive down to Vegas where you'll get better customer service and selection. Also it takes a while to find someone willing to help. Standing around the computers I was waiting to even catch a glimpse of an employee but they're all huddled near the cell phones. I shouldn't have to wait 10 minutes + to get attention. Hope they shut this store down or fire all employees and start from scratch. read more

9-27-17 Called today to look into buying a couple tablets. Couldn't belive that they still take forever to answer the phone. I was going to take a screen shot of my call timer. It took just a few seconds shy of 10 MINUTES to get answered. What store does that and stay's in business? The rep who answerd appologized stating that the calls go through Vegas and so it's a "known issue." My thougtht is, if you know about it why not fix it? Of course, I know he's a small cog in a larger machine that is out of touch. Oh, and they didn't have any 20+" display tablets. Only 10" read more

This review is solely based on an experience with the geek squad. The employees were extremely busy and did everything in their power to make sure all customers were comfortable. Vanessa helped us and was a delight to work with and help to make the process go as smooth as possible. read more

Usually my experience here has been 3 stars or less but there is a customer service rep named RIVERS... yep... like the plural of river. She was about as kind, efficient and competent as any BestBuy employee I've ever worked with. I'm really giving her the 5 stars but whoever hired her did well too. read more

Omgosh! I was greated by Stephen in customer service on Saturday, he was the best he listen to all my needs and want's. I was looking for a new I pad he new exactly what I needed. Stephen is a great asset to best buy! If your looking help at best buy ask for Stephen he rocks. read more

I am making this review for Mike Gourley. He is a computer expert and answered all our questions and helped me purchase the desktop I needed. Thanks again! read more

This place is pathetic. Bought a Garmin for a road trip in our motor home. It kept shutting itself off. When we got back I went to return it and was told it was after their "15 day policy". Told me I would have to call Garmin. Asked to talk to the manager but he was worse than the girl helping me. These people are clueless about customer service. Don't waste your time or money. read more

So many employees checked on us to make sure we were doing okay. Devan was so helpful! He helped us find exactly what we wanted plus so much more. I really appreciated the honesty and experience he shared with us. We left as very happy customers. Thanks, Devan! read more

Honestly hands down worst experience I've ever had at any business in my entire life. I decided to drop 2k on a new MacBook I placed a store pickup and I live about a hour and a half away, when I got to the store they didn't have any more MacBooks. Some fruitcake helping me told me they were out of MacBooks but they could ship it to me and it would be there in 3 days, I needed it that day but I said fine Bc I already paid for it and no one else around had them in stock. So I drive another hour and half back home complete waste of gas and my time, so three days later comes and surprise surprise no MacBook, so I'm on the phone with Best Buy for 2 hours to basically get told tough shit it's FedEx fault not ours. At this point I'm fuckin pissed and still don't have my MacBook so fuck Best Buy read more

I bought an iPad on Jan. 17 , 2021 . End of Feb, beginning of March charger completely stopped working . I came in on the 13th of March and they figured out it was just the cord but they couldn't replace it without an appointment. I live 45 minutes away which means about a 2 hours drive there and back. I made the appointment for March 20th just to come back so they could give me a replacement like I was told since I had an appointment finally. We initially spoke with Ben who is a suppose Assistant Manager who sent us directly to an employee once he figured out what was wrong. Well both told us something . Made another drive up just to be told that they couldn't replace it I would have to go through apple . Stay away from this store no one absolutely knows what they are doing . No one knows what their geek squad even includes . This store is ridiculous. read more

They used to have great customer service with people ready to help,stocked shelves, and easy to find what you want. Lately looking at cameras there were only three on display the rest of the 12 foot display was empty and couldn't get the attention of anyone to help though there were a lot of employees around. Like the place, just not like it used to be. Starting to feel a lot more like Kmart. read more

Best Buy - entire camera section has only 5 cameras on display and none in stock. - Computers Near Me - Washington, Utah