The St. George Store demonstrated exceptional professionalism, particularly in addressing unforeseen challenges. Their commitment to customer satisfaction is evident in their respectful approach and diligent efforts to rectify any issues. I highly recommend their flooring services and management. Thank you so much. read more

Boulevard Home's billing department is one of the worst I've dealt with. About eight years ago, we purchased a couch and a bed and paid thousands of dollars over time. Even after we had completely paid everything off, they kept telling us we still owed a balance. We went into the store and asked them to print every statement because our bank records clearly showed the account had been paid in full. Instead of resolving the issue, we were told their billing system had changed and they no longer had the records. I was furious. I escalated the issue and spoke with multiple people, but nobody was willing to help or take responsibility. The only response we got was essentially, "If you think you're right, sue us." A company that loses its own payment records and then expects the customer to deal with the consequences is unacceptable. Based on my experience, I would not recommend Boulevard Home. read more

The owner thinks a 4 year old washing machine is an older appliance. Just keep that mind when purchasing from here. That's how far he expects his products to go. read more

Boulevard Home - Furniture Stores Near Me - St. George, Utah

I wish there was a 0 star option. Boulevard Home in St. George has been nothing short of disappointing. We bought multiple appliances and a bed frame from them and have had problems with all of them. The lid on our Midea washing machine has snapped off 3 times and we've had to replace it each time. Their service guy came out to look at it this last time it broke off and he said we have to purchase a whole new top piece of the washing machine ($468) as they don't sell just the lid anymore. We also had our brand new bed frame snap in the middle of the night sending us crashing onto the floor. It took 3 deliveries to get a new bed frame in decent condition. We are extremely disappointed in their customer service department for not handling any of our issues since "it is out of warranty" now. We were told that they have them same vendor as Ashley Furniture, but we have never had an issue with the quality of furniture from Ashley. We will be taking our business elsewhere and hope everyone else does the same. read more

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Tyler W. Unfortunately my dryer is not in working order STILL. When the service came out last he mysteriously found an Allen wrench inside of the guts of the dryer and quoted me over $400 to fix it. Since he has been the only one to work on the dryer I Assume it was left in the last time he came to work on it. I wish it worked since I still have to pay on it. I'm very dissatisfie in the whole process of buying a new washer and dryer set from Boulevard. The dryer hasn't worked properly since the beginning and I feel in the end it was not an honest, professional response Or experience. It's unfortunate for us. read more

I would give them a zero if zero was available had a service man come out Monday to fix my refrigerator which is only 5 years old was told the part was in stock in Las Vegas and he would be able to install it within days I called 4 days later to find out what was going on was told by the service manager that the part is on backorder and they have no idea when it will be in stock, they never called never let me know I'm working out of coolers because our refrigerator doesn't work they are the worst do not use them read more

Great customer service. Great pricing especially on in stock LVP flooring. Kyler in flooring was such a great help!

All I can suggest is to do competitive shopping. I found exactly the same Flexsteel leather sofa for nearly 50% of the price of BLVD from a national chain, including free white glove delivery. When I asked if they could lower their price to be more competitive, they just said no. They didn't even try to win my business. read more

Boulevard Home - Almost 50% lower than BLVD.. - Furniture Stores Near Me - St. George, Utah

Boulevard Home Furnishings, as I know it, is the big player in town for furniture. They have everything-the biggest selection and the largest showroom-fully equipped with roaming sales people. One of those salespeople noticed me and my wife looking at couches and was quick to help us out. However, her lack of personality and human connection left us not really wanting to give her the sale. I know, that sounds petty, but we were following her through the store, nearly running, as she very quickly took us to the section we needed to be in. Then she stared at us while we looked at a few options. In the end, we opted to keep looking elsewhere and found a local furniture dealer that was much more excited about earning our business and had much better prices. Sometimes, it's not just the product but also the people that will seal the deal. read more

we bought living room furniture at the St. George location! we needed to purchase additional furniture so we called our salesman to order but he was not answering, it took him forever to respond! so additional furniture was purchased but had to be ordered. 3-weeks after it was paid and we were told by the salesman after checking in to find out ETA were told that it's not available any longer ! so he called the other stores and found one floor model in Vegas and had one transferred and delivered to me. we received the ottoman but it was dirty and it look used. we were very disappointed, we should not have to pay full price. hopefully someone from the store will contact us and offer us a discount??? so with my experience, we will never buy anything else from them again! we definitely do not recommend them! read more

Recently purchased a BBQ from BLVD. Initially, there were a few speed bumps along the way (suffice to say we did not have a functioning BBQ after being delivered). BLVD was terrific in listening (really listening) to our concerns. Tyler took the time to understand the situation and implemented a solution in very short order. Jacob from BLVD's CB Department and Brian from Delivery came out and handled the situation at an extremely competent and professional level. They both had a super positive attitude and were tremendous to deal with. Both my wife and I remain very impressed with BLVD who absolutely deserve our continued support and business. Just a super positive interaction. read more

We have been purchasing products from the Boulevard since the 70s! We always work with Brian! He is a wonderful salesman and always gets us what we want! We just recently purchased two mattresses for our bed as our old ones are over 20 years old and we also purchased them at the Boulevard. They have an excellent selection of everything! Their furniture is high-quality and it lasts! read more

Do not use their financing! Our deceased mother they threatened me over the phone to pick up her appliances during Christmas . She purchased only carpet from them???? Management did apologize and stated they would write off her amount she owed $2000.00. They LIED and put the owing amount thru a collection agency. The lady in charge of financing is ruthless, backstabbing terrible person. It will be a cold day in hell before I step one foot in their establishment! read more

This review is in regards to a microwave purchase with a 5 year extended warranty. The microwave started having issues in July 2022 and it was only 2 years old. We requested service under the extended warranty. We had a tech here 4 times over 3 months and still didn't have a functioning microwave. They apparently only have one tech that can work on microwaves so we would get scheduled 2 weeks out every time after waiting for parts. The final straw was when they had the part but no tech to install it for over 3-4 weeks. I finally demanded a refund on the microwave. They offered store credit for the microwave and the warranty. 4 months of aggravation. Very disappointed in them. Moral of this story is don't buy a microwave extended warranty from them because they can't back it up. We went elsewhere for our new one. read more

Boulevard Home - Microwave - Furniture Stores Near Me - St. George, Utah

I have never written a negative review before, but our latest experience with BOULEVARD HOME FURNISHINGS in St. George, UT, was so disappointing I feel I have to be honest about our experience. Less than 2 years ago we paid $8k for a FLEXSTEEL motion leather sofa and loveseat. It was beautiful and fit our room, so we splurged. A few weeks ago we noticed the padding was not holding up in the seats so we looked underneath and discovered that the wood under the seat had splintered. Splintered!! We're not big people, no kids or grandkids around, no pets. FLEXSTEEL has a 5 year warranty so we contacted BOULEVARD HOME and just got lip service, same rehearsed answer over and over. They offered to have someone come look at it for a fee of over $150! what?!!! We had no choice so the guy comes out and says he's never seen anything like it. He can fix it for over $600 so what about the FLEXSTEEL warranty and the BOULEVARD HOME customer service? We called FLEXSTEEL and got no further with them. After 40 years of shopping at BOULEVARD HOME I'm sorry to say I'm majorly disappointed they care nothing about customer service or working with us. There are plenty of other furniture stores and manufacturers around now, so buyer beware! I sadly cannot recommend BOULEVARD HOME OR FLEXSTEEL. read more

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I ordered a cooktop oven and microwave 6 weeks ago. After waiting 6 weeks, they delivered the wrong cooktop oven and proceeded to damage the microwave. I've been a Boulevard customer for 20 years and their resolution was to replace the microwave with their floor model lol. No Thanks! read more

BlvdHome, in St George, is fantastic. Our sales person, Bridgett is knowledgeable, kind, helpful and attentive. This is our "go to" place for furniture, appliances, and flooring. read more

I have no words. After waiting 10 weeks The Boulevard recliner is fixed ya! ya! But this is the kicker. Second recliner has just failed. I don't know where their stock is coming from but they're charging way too much for these inferior items, I'll keep you updated. Should be interesting read more

I've bought a few things from here and they don't disappoint, but the service definitely does. I bought a refrigerator that in less than 2 years needed repairs on it. That's to be expected so I bought the warranty just in case so the repairs are covered. The problem is the level of communication that their reps have had with me. Sheryl in particular. Her failure to communicate has caused me nothing but issues from the first time I ever talked with her. I eventually asked to speak with her supervisor and she told me he would get back to me yet never did. I finally called and got in touch with someone else (baker) who was far more help. Sadly, it took their repairs dept over a month to get my refrigerator fixed and now I still have to wait another week to even get it back. This has been a horrible experience with them and I won't bother to even go back for anything. It's not worth it considering that they don't actually care about their customers. I also bought a memory foam mattress topper from them that had to be shipped to me, and they didn't even send the right size so yet again I had to do even more work just to get the item I paid for. So honestly, don't expect much from them once you've made the purchase. They don't care beyond that. read more

I am not happy with my Purple 4 mattress. I have had it for approximately 14-15 months. 12 months in to owning the mattress, I put a memory foam on top because my back was hurting me every morning hoping this would help. Nope. I paid $4000 for this mattress thinking it would last much longer and be a dream mattress. Nope. I called Purple and they told me I had to go through Blvd because they sold me the mattress. My request for a warranty or exchange has been declined by Blvd. I am not claiming manufacturer's defece. The mattress is SUPER uncomfortable. I have also called Purple Customer Support and they told me they will not do anything. Not happy with Purple and not happy with Blvd. I have already convinced a sibling to NOT purchase a Purple mattress because of my experience. read more

The assistant manager, Jason, is a really cool guy. He walked us through the showrooms and showed us exactly what we were hoping to see. Emma, in guest services, helped us a lot through the purchasing and shipping process since we live out of state. All the prices are within reach and they have a great variety of styles of anything you can think of. They really treat you like family at this store. Definitely give the store a visit. read more

Five Stars for Teryn who patiently helped me on all the furnitures purchases Five stars for Tia who helped me on delivery issues 3 Stars for the other associates who made me feel not valued when I went back to the store to modify one of so many furnitures I purchased (mattress issue) Overall , it's still a good place to go to for furnitures and fixtures read more

I am not one who writes a bad review until you purchase a $3,000.00 matterss brand name Sherwood, we did not even have it a month & the side of the mattress has blown out & caved in. We purchased the matters in October & never received it until the end of November. It was lost in the delivery computer system to our home, did not receive it until end of November. We received a phone call from Susan 2 months later calling to say I am just checking to see if you received your mattress. We had to buy a certain expensive mattress pad cover from the store in Cedar for the Warranty so we purchased the 10 Yr. Warranty for the mattress & now they are saying that the Manufacture is not going to cover the mattress because it is blown out from sitting on it. I don't even weigh 130 pounds & my husband is not a heavy man. We are now in April & finally after months of emailing, calling, calling I called today & the manufacture is NOT going to warranty the mattress. Boulevard Furniture said it is not their responsibility to cover the mattress that they sold us. This is not right!!!! I was told now I have to contact the Manufacture & talk to them in the meantime we are still making monthly payments on a mattress this not any good to anyone. This is the worst Customer Service we have ever had & from them in particular. I have called & emailed so many times, they even lost the paperwork for us to make payments did not even show that we had made the purchase, I had to go home & email a copy of the Invoice to the Cedar store for them to pull us up in their system & even then they could not find our account. Everyone I talk to in the Cedar Store & St.George store say oh we are so sorry, no they are not sorry. I cant even begin to say how frustrated we are at this time. It seems like once the purchase was made they don't even care about the customer anymore. We should have read the reviews before buying from them. We are literally making payments on a mattress that is not any good so it does not go against our credit. We will not be back ever again. After reading all the reviews it seems like Boulevard is very famous for this type of terrible customer service. We will never recommend Boulevard to anyone. read more

I came into the store welcomed by whom I belive was the manager, everything was nice and we start to try furniture, then about 15-20 minutes later a worker came up to us (different person than previously mentioned) and said we shouldn't try the furniture because if we were to break it we couldn't afford it, and proceeded to call us broke and make assumptions. Unnecessary behavior from the worker read more

We had the money to pay for the fridge but since it was 0% interest for a number of months, we just decided to do monthly payments for the sake of cash flow and savings in our bank account. Big mistake. I had my suspicions that they would find some sleazy way to get more money out of us behind our backs. What happened? For some reason, the payment didn't go through in June, even though we had the money and we were never late. I don't know why, but you'd think they would tell us about it. Nope. About a month later, we got a letter that they charged us $30 late fee. Then my wife called and, according to my request, requested to pay off the full amount of the fridge (I mean, our trust is gone). We were informed that July's payment also failed, and that they had been charging us interest. The late fee was now $300. And HOW WERE WE SUPPOSED TO KNOW THAT IF NOBODY TELLS US?!!! Fortunately, she was able to wave off the fees, so what am I complaining about, right? Well, if she hadn't called, we would have never known. And they probably wouldn't have waived it off. Subscriptions and recurring payments is one thing, but to charge late fees behind our backs and charge interest on it, and then inform us a whole month later? Come on, man. That's unethical. It's dishonest. It's withholding crucial information from us and then punishing us for not knowing. Maybe you could make your money from - oh, I don't know - just delivering a good product and service instead of all these sneaky methods? Thanks, Home Boulevard. I'll look elsewhere next time. read more

The service department is AWFUL!! I have tried three times to have our dishwasher repaired and every single time, they don't fix the problem, make a new problem, or "don't have the right part". They NEVER return phone calls even when you talk to them and they say they will. I've left messages for managers and never hear back. We spent nearly $40k on kitchen appliances and regret it big time. DON'T PURCHASE FROM HERE, save yourself the headache and go somewhere else. read more

I have bought most of my furniture from this store and have only great things to say about them. Customer service is 2nd to none and have plenty of staff waiting to help answer questions in all departments. Best place in town for electronics, furniture. read more

Boulevard Home - Furniture Stores Near Me - St. George, Utah

We made our 3rd trip to BLVD Home and will keep going back. Furniture sales associate, Will Gover, did an outstanding job each time in answering our questions about a dining room table (which we bought) and a plethora of information on Murphy beds and then mattresses and adjustable platforms on subsequent trips. Such a helpful and friendly staff with a unique flair. Highly recommend! read more

I was told I had 14 days return option. No where, repeat no where, did it mention a restocking fee. The salesperson's response when I called, "Oh yeah I told you about that." I could tell from the inflection in his voice he was not only lying but was totally embarrassed about having to lie. Telling me La Z Boy had a lifetime guarantee was misleading and unlawful at best. At worst....a bald faced lie. I called La Z Boy HQ and nothing the salesperson told me about the warranty was true. Repeat nothing! All I can say is: BUYER BEWARE! Addendum: A manager did return my call and offered to credit my account the restocking fee. Some of these issues could be improved with more stringent training and supervision. It could and should have been handled better. read more

My extra star is for the guy who helped me in appliances. He was the only one there I didn't feel was trying to scam me. The shirt red headed guy with an accent in electronics must've thought I was an idiot with his 'Better call Saul' sales tactics. I can't believe people buy into his crap! He's very unprofessional and lies. After claiming the tv I wanted was back ordered for 8 months, and trying to up sell me by over a grand, I went to BestBuy. They got me the one I wanted in under a week. The salesman there told me they were readily available to everyone. Kev in furniture is a nice guy and good to deal with for the most part. Still get a bit of the car salesmen vibe though. My biggest problem they could use work on is the commission based feel. You can tell most of them are desperate to get that sell. They act accordingly. read more

I have always had great service and have purchased many things. I even like their food!!

We purchased a small sectional that, upon inspection after delivery, had many quality issues. BLVD Home replaced one section and then a repairman came out to fix it. When he couldn't repair it as it needed to be, we contacted our salesperson who helped us in finding a higher quality sectional. In the meantime the store agreed to let us keep the one sofa while we waited five weeks for the new one to be delivered. Thank you to the store for great service in taking care of us! read more

My parents purchased almost 100% of their furniture for their new home in Mesquite. Almost every piece was damaged. It has been over a month and they are still waiting for replacement items. They have two pieces that are still damaged. Beyond frustrating as they spent thousands of dollars on furnishing their new home. The customer service is as bad as the furniture! read more

I had a full Kitchen Apliance Delivery scheduled for 23April. I called the Blvd on 22April and told the rude employee that I needed to cancel the delivery and reschedule. The next morning a Blvd Delivery Driver called me to tell me he was on the way with my delivery. I told him I had cancelled the day before, and he said No One told him. A few minutes later the Blvd Dishwasher Installer called me, telling me he was on his way. I told him I had cancelled the day before, and he also told me no one told him or his Boss. The day my delivery comes with my $2500 Refrigerator and I hear one delivery person tell the other"It gets a little tight here by the doorknob", then I hear the Fridge hit the doorknob. They don't say anything. It left a small dent on the top left door. That was something I could deal with. They leave, I open the Fridge and immediately see what appear to be scratches on the area in front of the crisper drawers. I rubbed them to see if it was just a scuff and could feel that it was scratches. The bottom freezer opens unevenly and acts as if it's going to fall off. I immediately go into the store in Mesquite where I had Special Ordered the fridge and waited a month for it and show them the pictures. Repair and service contacts me saying they'll "take some money off of my balance". Absolutely not. I want the fridge I purchased that didn't have a dent on the top, a defective freezer, and scratches inside. I was told a new Fridge would be ordered. Kendall from Service&Repair called me on 22May to tell me the fridge can be delivered on 23May. I don't get a time window just the 23rd. I wait and finally call at 11AM to confirm delivery and I was told it was scheduled and Kendall would call me as soon as she got off the phone. Kendall TEXTED me at 11:20 to apologize that "there was an error with the delivery of my fridge and she was trying to get me on the schedule ASAP." I texted Kendall and asked for a time because I have an appointment that day. TWO HOURS later I called Kendall and once again she TEXTS me saying she can't give me a delivery time, much like the time I didn't receive for the no show no call delivery that day. I expressed my frustrations via text, because Kendall would NOT answer her phone for me instead texting me each time I called, and she told me Delivery times are confirmed the night before deliveries. Now I allegedly have a delivery in two days that may or may not arrive. I will not purchase anything else from the Blvd nor will any family members. read more

After buying a home here, we wanted to purchase quality furniture. Before we knew about Blvd, we even drove to Las Vegas, without success and deliveries that made sense with our schedule. But when we found Blvd, we were able to choose almost an entire household from pieces they had in stock. Our salesman Will, was a delight to work with, knowledgeable, flexible with an eye for design and quality. Delivery people were good communicators, efficient and completely customer oriented. These people know how to run a business. read more

We bought a sectional in September with electronic recliners, the first time it went out it started smoking and heavy burn smell, we immediately unplugged the chair hoping not to start the chair on fire. We called BlvdHome and Jason a technician came out and determined it was the switch that had to be replaced. Three weeks later we are on switch #3 and Jan in the Distribution Center called me over dramatic because I wanted to get the sectional out of my home due to a Fire hazard. The only recourse they have given is replace the SWITCH and now both motors, or we can pay a restocking fee of over $700 for a 7 month old used sectional, (I didn't think they sold USED FURNITURE), but mind you it's only available for 1 year so anything that happens after this your SOL. I have purchased an extremely large amount of $$$ over the last 10 years with the BlvdHome and thought the Customer Service (leave msgs. and they are not returned and then you feel like your disturbing the ladies coffee break in the Repair department) I have left messages with the Store Manager Jason Peterson and he hasn't had the courtesy to call back either. I guess keeping the Customer HAPPY is not a priority with the BlvdHome, won't be spending anymore $$ here and will tell Family and Friends to Stay Away. Drive the extra miles to Vegas or Salt Lake. Received a TEXT to my Phone messages and when asked who it was, nothing. This is how they perform there CUSTOMER SERVICE thru a TEXT!!!! They don't even have the courtesy to pick up the phone!!! read more

Brenda is a nightmare. The most condescending, rude, and ignorant finance manager I have ever come into contact with. The finance rate at this place is 89%. Where did she decide this rate? By looking at my Facebook. Seriously. They creep on your online profile, judge you based on such, announce your credit score out loud, and treat you less than human if you don't have a 800 credit score. Such a cringy experience. Please don't do this to yourself. read more

We've been here several times to furnish a home in St. George. The first time a female employee (can't remember her name) was helpful with bar stools. Other visits we were mostly ignored, even if there was a greeter at the entrance of the store. They usually have good sales. We had to pick up furniture at their warehouse which is northeast of town. read more

We have purchased and repurchased at the Boulevard several times and always had a very pleasurable experience. Their delivery, installation and warranty personnel are first class and follow up on all of the sales commitments. A great place to shop. read more

I believe in second chances so I've tried more then once to patron this store. In this instance I bought a leather couch. The delivery team discovered damage upon delivery and offered to have it "fixed". I chose not to go that route because last repair on furniture I bought took 5 months. Upon leaving to pick out a new couch I see they damaged the door frame to my house and didn't even alert me! I went to the store to report the damage and buy another leather couch. The following week they were to pick up couch #1 and deliver couch #2. Upon delivering couch #2 I had to tell the delivery team (who had the couch upside down to remove the back rests) that they missed the blanket (the headrest part of a $2800 couch laying on the asphalt). But, that's nothing compared to the 2" hole that was discovered by the delivery team! I asked them to leave it in my house so I'd have something to sit until I get another couch. When I went back to Boulevard the representative at customer service was not apologetic (even with this being the second couch with damage). She literally with attitude asked "what do you want me to do about it?" I stated I wanted a replacement. She said they didn't have one and asked why I had the couch. I explained I didn't plan for two damaged pieces of furniture and I need something to sit on. She said they don't let customers hold on to furniture anymore because sometimes it takes months to get another one, and would get back to me. I left, and less than 2 hours later went to get a refund and return the couch because I was unhappy. She didn't contact my salesman, didn't ask why, or try to make it right. Just slid my folder across the counter and said she couldn't set up a return because it doesn't show delivered yet. I walked out for the 3 time in two days without amends being made. It's now been 12 days since the damage to my house and NOT ONE CALL to repair it! The salesmen are great and do their job but the backend needs major training and improvements! read more

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