Designer Furniture Gallery Its not often that a furniture…read morebusiness stands tall and goes above and beyond to ensure the quality of the furniture that they sell and that the client is % satisfied with their purchase but Designer Furniture Gallery does just that after waiting on both the seller and purchaser ends to replace a flawed piece of furniture, they exhausted every effort to get us a brand new replacement piece to our sectional set!! We are beyond happy and are very appreciative of the manager and stores effort to ensure a positive outcome. Thank you Designer Furniture Gallery for standing tall and responding with integrity!!

This review is a tough one. After spending a significant amount of time visiting multiple furniture…read morestores as well as exploring a few internet websites (If you don't have to, never buy online. If you can't see, touch and/or sit on it, most likely, it won't be what you think or were led to believe it should have been. Just say'n.) I went to Designer Furniture Gallery on June 25th, 2025. Met with a very professional saleswoman, Heidi, and spent probably a couple of hours looking around and finally decided on a very nice, uptown, expensive set of furniture: Southern Motion's Westchester Collection. All Zero Gravity Recliners (which are very cool, BTW,) power head and footrests as well as USB-C ports. The sofa, loveseat and chair were all upholstered in semi-aniline, top grain leather. Not wanting to live in the danger zone, I felt the need to purchase the 5-year combo policy for an additional $600 plus a little extra for the White Glove Delivery Service which led me to believe that Heidi was exceptionally skilled in performing precision wallet biopsies. Haha, jk Heidi. All said and done, the total was.... a lot. I left feeling well taken care of and since the furniture was a custom order, the delivery time would end up being 6 weeks, August 13th. The delivery guys were exceptionally professional, arrived on time and when setting up the furniture, we noticed a few of the manufacture defect concerns, which they took pictures of and said they would show their boss. That night I decided to apply a coat of Leather Honey Conditioner and protectant to all three pieces, and when you do that process, you'll be examining every inch of the furniture. While doing that, I found several more manufacturers' defects, took pictures and sent them to Designer Furniture. I later received a call from Devin, (I never did know what his actual title was) who also was very professional and came to the house to evaluate the defects (check out the exceptional work Southern Motion will proudly work overtime, take 6 weeks and a boatload of your money to do for you too, simply for the asking, in my post pics.) I never received a call from the Designer Furniture Gallery store manager, which was disappointing! Probably too busy counting his money and couldn't take the time to discuss the paying customer's legitimate complaints; not much of a "professional" IMHO. Devin mostly stayed in touch and took my calls when there were lengthy periods of "crickets." Obviously, Southern Motion didn't seem to want to discuss their fantastic, epic, Quality Control failures either, so I never received a customer service call from that ignominious excuse for a furniture company either. Finally, September 11th, 2025, approximately 4 weeks later and after I had reached out several times attempting to get some resolution, I was told there were 3 options: 1. Send all the pieces back and have them fixed. (I had already sold the furniture I was replacing, so I guess we could sit on milk crates for another 6 weeks or so.) 2. Send the defective pieces back a few at a time (lol, can you even imagine doing that?) and 3. A partial refund. Sadly enough, the partial refund seemed to be the only feasible alternative in lieu of professional grade work and customer service. (Southern Motion, when I review them, will be getting a neg 11 Stars.) What was supposed to be an ooh ahh moment turned into a disappointing O.M.G! Experience. As far as I'm concerned, neither company puts customer service very high on their priority list and reading some of the other reviews, it's apparent. It just might be a good idea when out driving around looking for furniture, to just keep driving.

The woman who is in charge of the consignments is an absolute beast. I had called prior to ask…read moreabout their store process. Whoever I talked to was an absolute sweetheart. Great! This was going to be a good experience, right? When I went in, the consignment lady was so rude when I asked a few more questions and kept saying, "Well you didn't talk to me about this! I don't answer the phones on Saturday." Dropped off several things, she rejected almost all of them. I hope the 1 or 2 items she kept sell quickly, as I will never do business with her again.

I contacted Urban Renewal on February 23 about consigning several high-end pieces from a home I am…read moreclearing out for a deceased family member. I do not live locally and was only in town for a short period of time handling the estate, so timing and communication were important. The home contains quality furnishings, including a Taylor King sectional, a custom Vanguard dresser, a large Restoration Hardware rug, and other high-end items. After nearly three weeks of back-and-forth communication, they finally were going to come out on March 13 and picked up only two items--a sideboard and a rug. To my surprise, after our conversation with the driver on his way, they then declined the rug. I decided to tell him not to even come, and I would not be doing business with them and that their business structure was extremely unprofessional and excruciatingly painful to deal with. During prior communication, they asked what price I hoped to get for the rug. I suggested $800 for a $3000 rug as a starting point, fully acknowledging that I did not expect to recover what I originally paid. I specifically asked for their professional input since this is their business and they know the resale market. Instead of providing guidance, I was simply told my price "wasn't their happy price." That was the extent of the explanation. The entire process was unnecessarily frustrating. Communication is routed through a receptionist who acts as a gatekeeper, making it impossible to speak directly with the person actually making the consignment decisions. Everything is filtered through short emails or secondhand messages, which creates confusion and delays. For a business that relies on consignors bringing them quality merchandise, the lack of transparency, poor communication, and inefficient process is surprising. Clearing out an estate is already difficult, and this experience only made it more frustrating. I would not recommend working with this company. Their communication structure and overall business approach are not consumer-friendly.

Passport is the best! I bought a couch recently and from start to finish their customer service has…read morebeen top notch. Michael answered all my questions and concerns and made this experience extraordinary. The delivery was seamless and I continue to be impressed with every employee I have interacted with. The quality of the couch I custom ordered is so good! It is beautiful and extremely comfortable! I can't wait to buy my next piece of furniture from Passport!!!

I found great dining chairs for good prices. They were delivered for $75. Each employee I had…read morecontact with was friendly and helpful.

My only regret was that I wasted an entire day looking at other furniture stores-I should have…read morestarted here first. Downtown Furniture is my new favorite furniture store-and it should be yours too. Joshua was incredibly helpful when my wife and I wandered in looking for some very specific items. He jumped into action (literally-he's got so much energy!) and showed us a few pieces and clearly explained the pros and cons of each. We decided on a couch, a bed set with mattress and night stands-all to be delivered the next working day, which happened to be Labor Day. On the date of delivery, we got a phone call at the anticipated time and the movers arrived to deliver our purchases. Not only did the deliver, but they assembled the bed too-a chore I was not looking forward to, and was much appreciative of them doing. They were professional and took care to not damage the doorway with the heavy items. Our new furniture looks terrific and I'm so glad that I didn't settle elsewhere and continued my search into Downtown. I'll be back!

Amazing customer service. With the cheapest prices in town! Great delivery service, products, they…read moregot me my couch the same day that I bought it!

We needed a chair large enough for my sister to fall asleep without eventually falling to the…read morefloor. This 55"x56" was perfect. A bonus for those that care...it swivels. The corner was a perfect placement. L The sales staff at Ashley were cordial and accommodating. Kennedi greeted us at the entrance, and after listening to our dilemma, the oversized straight chair was first suggested. It was dismissed as not being cozy enough to curl up for an afternoon's nap. This circular chair, once presented, stopped the clock. The chair is firm and comfortable. The chair was selected on a Saturday and delivery was scheduled for the following Saturday. David volunteered to conclude the sale on Monday for a busy Kennedi. While some might have found the chair expensive ($600+) adding delivery and cleaning/replacement damage coverage brought total still under $1000. Oversized recliners are in this same ballpark. It is nice to buy local. Our delivery service was a TEN. The sale...seamless.

I bought a mattress, bed, side tables and a dresser for over $8K. They were delivered and the…read moreinstallers mentioned that I needed a box spring before they could set the mattress. I wasn't aware it was needed nor did the Ashely sales folks indicate it was needed. Also, magic fingers was supposed to be part of the package. It was not. When I called the store to ask if a mattress was needed and if there were magic fingers on the bill I was told by Jason he would get right back to me. He didn't. I called the next day furious and talked to the current manager, Mitch, because Jason was out that day. He also said he would get right on it to see if we needed the box springs and what happened to the magic fingeres. Absloutley no response. Today, still no response and I have talked to 2 different service entities, the last in the Philippines. All zero help. Please don't buy anything from these people. Service is non-existent.

The St. George Store demonstrated exceptional professionalism, particularly in addressing…read moreunforeseen challenges. Their commitment to customer satisfaction is evident in their respectful approach and diligent efforts to rectify any issues. I highly recommend their flooring services and management. Thank you so much.

I would give them a zero if zero was available had a service man come out Monday to fix my…read morerefrigerator which is only 5 years old was told the part was in stock in Las Vegas and he would be able to install it within days I called 4 days later to find out what was going on was told by the service manager that the part is on backorder and they have no idea when it will be in stock, they never called never let me know I'm working out of coolers because our refrigerator doesn't work they are the worst do not use them

Oh my gosh! Adorable shop. Stop in- I dare you to leave without a treasure! Super sweet owner,…read moresuper cute stuff!

Clean lines, well build furniture and the perfect accessories for your house. We felt welcome the…read moremoment we stepped in the door. Swing by the candy in the back left corner. A small bag of licorice will set you on your way

We were new in town and needed furniture for our new place. Shopped all around town at various…read moreplaces, we happened to see a sign for this furniture store and we are so glad we decided to stop in. extremely helpful sales people, we found a beautiful sofa and recliner at a very good price, and they were offering a 30% off on lamps etc.. so we got lamps and tables as well. The people are extremely friendly and welcoming, not only did they have the furniture in stock, we were able to have it delivered to us that night with a minimal fee! Great service! We will be back!

Justin and the team are amazing! Very kind, helpful and patient. Great prices and you can take your…read morefurniture home with you the same day. If there is something you want not currently available, they give you realistic time frames. I strongly recommend you checking them out BEFORE buying any other furniture!

I don't know why I waited so long to make this review. Except that looking at the bed I purchased,…read moreI realized it was put together wrong. We could not use one of the drawers because it would hit the nightstand. So my husband and neighbor took it apart and found that they broke one of the boards and taped it together. We had a problem with most everything we purchased. They delivered a broken dining room table. They delivered a broken dining room cabinet. They damaged the bedroom doorway when trying to take a chair into the room. We spent a lot of money in their store. We should have gone to the Boulevard, but we were new here and they were highly recommended. I won't be recommending them!!

From the owner: Stop by our 10,000 sq ft showroom on Pioneer Blvd in Mesquite NV. We offer a wide selection of…read moreitems in furniture and home accessories. We go to great lengths to find merchandise that is good in quality, unique, and different from the big box stores. Our inventory changes daily, so stop by as often as you can!