The woman who is in charge of the consignments is an absolute beast. I had called prior to ask…read moreabout their store process. Whoever I talked to was an absolute sweetheart. Great! This was going to be a good experience, right? When I went in, the consignment lady was so rude when I asked a few more questions and kept saying, "Well you didn't talk to me about this! I don't answer the phones on Saturday." Dropped off several things, she rejected almost all of them. I hope the 1 or 2 items she kept sell quickly, as I will never do business with her again.

I contacted Urban Renewal on February 23 about consigning several high-end pieces from a home I am…read moreclearing out for a deceased family member. I do not live locally and was only in town for a short period of time handling the estate, so timing and communication were important. The home contains quality furnishings, including a Taylor King sectional, a custom Vanguard dresser, a large Restoration Hardware rug, and other high-end items. After nearly three weeks of back-and-forth communication, they finally were going to come out on March 13 and picked up only two items--a sideboard and a rug. To my surprise, after our conversation with the driver on his way, they then declined the rug. I decided to tell him not to even come, and I would not be doing business with them and that their business structure was extremely unprofessional and excruciatingly painful to deal with. During prior communication, they asked what price I hoped to get for the rug. I suggested $800 for a $3000 rug as a starting point, fully acknowledging that I did not expect to recover what I originally paid. I specifically asked for their professional input since this is their business and they know the resale market. Instead of providing guidance, I was simply told my price "wasn't their happy price." That was the extent of the explanation. The entire process was unnecessarily frustrating. Communication is routed through a receptionist who acts as a gatekeeper, making it impossible to speak directly with the person actually making the consignment decisions. Everything is filtered through short emails or secondhand messages, which creates confusion and delays. For a business that relies on consignors bringing them quality merchandise, the lack of transparency, poor communication, and inefficient process is surprising. Clearing out an estate is already difficult, and this experience only made it more frustrating. I would not recommend working with this company. Their communication structure and overall business approach are not consumer-friendly.

Boulevard is a place of last resort, in my case for a specific model of appliance not in stock…read moreanywhere else. Shopping at Boulevard is like shopping at a car dealership. They'll try to charge more than the advertised price, so pay attention. The sales guy claimed that "sometimes the website has issues with prices"...right. If you do go, know that everything is negotiable.

I have been to the Distribution Center several times to pick up merchandise and browse the…read moreClearance Center. The girls at the front desk have always been super friendly. The will-call guys have always been fast at bring up my stuff and great to help load it properly.

We needed a chair large enough for my sister to fall asleep without eventually falling to the…read morefloor. This 55"x56" was perfect. A bonus for those that care...it swivels. The corner was a perfect placement. L The sales staff at Ashley were cordial and accommodating. Kennedi greeted us at the entrance, and after listening to our dilemma, the oversized straight chair was first suggested. It was dismissed as not being cozy enough to curl up for an afternoon's nap. This circular chair, once presented, stopped the clock. The chair is firm and comfortable. The chair was selected on a Saturday and delivery was scheduled for the following Saturday. David volunteered to conclude the sale on Monday for a busy Kennedi. While some might have found the chair expensive ($600+) adding delivery and cleaning/replacement damage coverage brought total still under $1000. Oversized recliners are in this same ballpark. It is nice to buy local. Our delivery service was a TEN. The sale...seamless.

I bought a mattress, bed, side tables and a dresser for over $8K. They were delivered and the…read moreinstallers mentioned that I needed a box spring before they could set the mattress. I wasn't aware it was needed nor did the Ashely sales folks indicate it was needed. Also, magic fingers was supposed to be part of the package. It was not. When I called the store to ask if a mattress was needed and if there were magic fingers on the bill I was told by Jason he would get right back to me. He didn't. I called the next day furious and talked to the current manager, Mitch, because Jason was out that day. He also said he would get right on it to see if we needed the box springs and what happened to the magic fingeres. Absloutley no response. Today, still no response and I have talked to 2 different service entities, the last in the Philippines. All zero help. Please don't buy anything from these people. Service is non-existent.

The St. George Store demonstrated exceptional professionalism, particularly in addressing…read moreunforeseen challenges. Their commitment to customer satisfaction is evident in their respectful approach and diligent efforts to rectify any issues. I highly recommend their flooring services and management. Thank you so much.

Boulevard Home's billing department is one of the worst I've dealt with. About eight years ago, we…read morepurchased a couch and a bed and paid thousands of dollars over time. Even after we had completely paid everything off, they kept telling us we still owed a balance. We went into the store and asked them to print every statement because our bank records clearly showed the account had been paid in full. Instead of resolving the issue, we were told their billing system had changed and they no longer had the records. I was furious. I escalated the issue and spoke with multiple people, but nobody was willing to help or take responsibility. The only response we got was essentially, "If you think you're right, sue us." A company that loses its own payment records and then expects the customer to deal with the consequences is unacceptable. Based on my experience, I would not recommend Boulevard Home.

Oh my gosh! Adorable shop. Stop in- I dare you to leave without a treasure! Super sweet owner,…read moresuper cute stuff!

Clean lines, well build furniture and the perfect accessories for your house. We felt welcome the…read moremoment we stepped in the door. Swing by the candy in the back left corner. A small bag of licorice will set you on your way

Rotating sales, good selection. Got a huge dog crate for 20 bucks because of a sale. Also many…read morethings for my wardrobe and kitchen.

I love the deals here and always find great things, but the service here is always hit or miss. My…read morelast visit I was trying on a necklace in the jewelry section and the worker told me to "move" so another costumer could look at the jewelry. I'm a paying costumer and I just wish I was treated like one.

We were new in town and needed furniture for our new place. Shopped all around town at various…read moreplaces, we happened to see a sign for this furniture store and we are so glad we decided to stop in. extremely helpful sales people, we found a beautiful sofa and recliner at a very good price, and they were offering a 30% off on lamps etc.. so we got lamps and tables as well. The people are extremely friendly and welcoming, not only did they have the furniture in stock, we were able to have it delivered to us that night with a minimal fee! Great service! We will be back!

Justin and the team are amazing! Very kind, helpful and patient. Great prices and you can take your…read morefurniture home with you the same day. If there is something you want not currently available, they give you realistic time frames. I strongly recommend you checking them out BEFORE buying any other furniture!