We needed a chair large enough for my sister to fall asleep without eventually falling to the floor. This 55"x56" was perfect. A bonus for those that care...it swivels. The corner was a perfect placement. L The sales staff at Ashley were cordial and accommodating. Kennedi greeted us at the entrance, and after listening to our dilemma, the oversized straight chair was first suggested. It was dismissed as not being cozy enough to curl up for an afternoon's nap. This circular chair, once presented, stopped the clock. The chair is firm and comfortable. The chair was selected on a Saturday and delivery was scheduled for the following Saturday. David volunteered to conclude the sale on Monday for a busy Kennedi. While some might have found the chair expensive ($600+) adding delivery and cleaning/replacement damage coverage brought total still under $1000. Oversized recliners are in this same ballpark. It is nice to buy local. Our delivery service was a TEN. The sale...seamless. read more

Ashley Store - Furniture Stores Near Me - St George, Utah

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Don't believe a word you are told (See Photo) I have no problem with the sectional sofa I purchased its with the lies I was told after I made the purchase. read more

Ashley Store - Copy of Email from store. - Furniture Stores Near Me - St George, Utah

We purchased leather couch, love seat and chair, plus 2 lamps. Received the merchandise on Friday, first thing they should tell you, once it's in your home and been signed for..NO returns. The lamps were still in the box. Delivery guys did not open...surprise to us two different colors and one broken. After 3 phone calls that day, and each one saying they would call back in 30 minutes...Not sure how long 30 minutes is in India but am guessing at this point 5 days..they will gladly take your money but customer service needs some training.. Sorry will Never recommend this company. read more

I was delivered low qualit, poor workmanship couch, love seat and recliner. The driver and helper said they'd report it and they'd bsend a tech out to either repair it and if that wasn't possible, they'd replace it. Come to find out that was a lie and Ashley furniture doesn't want to make it right... I was told a gap of a two inch difference is acceptable craftsmanship... I would really reconsider ever using Ashley for anything.... read more

Where do I start? Purchased a new leather sectional. Couch was damaged after arrival and the doorframe to our house was majorly damaged as well. Delivery workers failed to mention that before they left our house. Dishonesty is not a good look for a company. Rescheduled to have the couch fixed and brought the wrong part. Scheduled again to replace the sectional and they never showed! No call! Terrible company and would not recommend. read more

DAVID was our rep. He isn't the fastest typer but he has the greatest personality and was amazing. That is waaaay more important to me and the service I got was top read more

Ashley helped us. She was very informative and friendly without being over bearing. Friend what we needed for a good price. Good experience. read more

When in the store they promised delivery before Thanksgiving. We have since been delayed 4 times. The girl on the phone started laughing and said "what do you expect you ordered from Ashley Furniture" This is there customer service rep... I think that tells you everything you need to know about this company. DO NOT ORDER ANYTHING FROM THEM THAT THEY DONT HAVE IN STORE. DO NOT TRUST THERE WARRANTY. DO NOT BUY FROME HERE. read more

Worst customer service for a company. All call go to Philippines. Ordered 7K couch. 2 months later order still not complete. These guys are a joke. Do not buy anything at this Company. read more

Just bought a house and we found all of our furniture at Ashley's. Their furniture is beautiful and affordable. We just came to "look around" again and ended up getting more furniture. Great service and friendly environment. read more

Beware of buying your furniture at Ashley. We bought this sofa during the lockdown and had to wait months for it to arrive. When it did, it had two armrests for the left side and we had to wait another month and a half have the correct armrest arrive. Within the first year, tears in the fabric started to develop. And the first was in an area that was not readily visible, so I ignored it, knowing how long it took to get the sofa. That was a mistake. By the time this tear in the head rest began to develop. It was beyond one year, and there was no warranty. When we were purchasing the sofa, the additional #Warranty was pitched as being pet protection., Which we did not need, so it was not purchased. When I called Customer Service and showed them the multiple areas, a failure in the upholstery, they did nothing! As we have a love seat of the same design, that as you've been use the same way, there is no problems with the loveseat only with the sofa it is obvious manufacturing failure. When I made mention that I didn't have the extended warranty because it was positioned as a "pet protection" plan, I was pooh-poohed, and the matter was dismissed on their side. I normally wouldn't go to the extent to posting a review, but I'm so disheartened by their lack of customer care, and what is obviously a manufacturing failure. I wouldn't work with these people again, I would pay for quality furniture from the boulevard. read more

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Teresa was so helpful & we are so happy with our new Therapedic mattress Thank you Teresa read more

Don't EVER EVER EVER buy anything from Ashley Furniture. They DO NOT stand behind their products. I wanted gray wood end tables. They didn't' have any in the showroom at the time, but was shown by another piece of furniture what they would look like. I Liked the wood shown to me....It was gray. When I received them, they were BROWN....not gray. I went into the store to talk to them. That had the exact end tables in there...IN GRAY...I asked if they would just EXCHANGE my brown ones for those gray ones. They would NOT do it. I talked to them twice and they kept saying the same thing...."It is corporate "POLICY" NOT to do that. I even called the corporate office. Did not get anywhere with them either. SO....I AM STUCK WITH BROWN ENDTABLES THAT ARE SITTING NEXT TO MY GRAY SOFA AND LOVESEAT.....THAT I BOUGHT FROM THEM AS WELL. DO NOT TRUST THAT PLACE. read more

Ashley & James helped us find furniture! Awesome experience thank you so much! Great advice and very knowledgeable about the company! Awesome value and great design! read more

We randomly came into this Ashley furniture and we're pleasantly surprised. Vivian, the sales rep, took such great care of us and the new manager. Adrianne did a spectacular job. I was scared because I had seen previous reviews but there are new owners here and really how to turn this place around. He definitely will be back. read more

Ashley Store - Sales rep Vivian and hubby shopping! - Furniture Stores Near Me - St George, Utah

BUYER BEWARE!!!! We purchased a dining room set from here for our vacation home and have had it six months. Haven't even used the table and we noticed that the table top where the laminate had been seamed together is peeling up and separating from the wood underneath. We were told we had a year warranty. We notified Ashley, sent photos, had an appointment set for someone to come look at it. The day of appointment no one showed up. When we called we were told that the table couldn't be repaired so they cancelled our appointment but forgot to call and notify us. They insisted the top was peeling due to our negligence and told us the warranty would not apply. If someone would have come to look at the table they would have seen that it is clearly a manufacturer default. Ashley does not stand behind their product or their warranty. Since posting this review, Ashley Furniture called to say they had looked at the photos we sent them again and would like to set up another appointment to have someone look at our table. Again, no one showed up for the appointment and no one called. Poor customer service!! read more

Ashley Store - Furniture Stores Near Me - St George, Utah

Bought my couch approx. 4 months ago. Right away I noticed when sitting on the center cushion you sank to the bottom the sides come up around you. As time goes on all my cushions are caving in and I am very frustrated. Each time they send me a new cushion it does the same thing. The tech's are baffled They clearly see what is happening but it's out of their hands. I have been patient They said they were going to do something about it this next time. And then they tell me they're sending me yet another cushion. I went into the store, up until now everybody has been doing what they can to get this cleared up. But there happened to be the regional manager there and he tried to convince me this was normal because it's ultra plush. I am not an idiot I know what ultra plush or cheap cushions put on a $2,500 couch is not normal and I want my couch replaced. I had a low couch The reason I purchased this couch because it was not low. But the cushions cave in so much It's like getting up out of my old couch. Super frustrated. When every cushion sinks to the bottom it's common sense that it's the platform not the cushion. Even the couch in the store is different from the first time that I sat on it. They're charging top dollar for horrible quality on my couch. And if their ultra plush makes you feel like your couch is 10 years old when there's me and my husband after only 4 months I don't want your ultra plush It is crap. I do want to say my sales rep and the manager of the store have been nothing but helpful. It's Ashley company that sucks. Even the tech"s were amazing. The first time they came the experienced gentleman that was training told me that he thought I was one of those women and then sat on my cushion and said whoa there's definitely something up. And it's been the same for the next three. It took me years to find the couch that I loved and now I just want to take it to the dumps. Update: they have offered me new firmer cushions, but not the centerpiece. If I choose a new couch I was told I would have to pay $200 shipping and if I chose the same couch They will give me no warranty. They sell me a couch which they did not know had The new prototype cushions which they said they were sorry, because they are not good. They say their new cushions are firmer and better but won't warranty a new couch for me because I want the same couch. I do not want to have to go to Vegas to choose another couch because St George location doesn't have a good selection. Still so unhappy with Ashley furniture company. read more

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Ashley helped us and was amazing! Everyone at this store has been great. Ashley especially made our last purchase very simple and quick.

No complaints about the sales person, furniture or delivery; like others I got my recliner love seats within three days. It was assembled with care, they checked everything and they asked where we wanted the recliners, as they were quite heavy. HOWEVER, be smart and check the price, do your homework! They can talk fast and let you believe you have a great deal or doing you a favor. Always be smarter and double check, check online; it may save you some $$$. I am not just talking about Ashley Home Store St. George it applies to all your purchases. It saved me, believe it or not, $2,249, Ashley Home Store honored it and matched the price. But per the corporate office they don't have too, the AHS are independently owned. If they don't you can cancel the order and purchase it where you saw a better price. read more

Through the six years we have furnished two bedrooms and a full living room we went to replace the double recliner in the living room which we got we felt a fair price but they changed our delivery date three times we had already sold our old double recliner and we're just waiting on the new one. They offered us a $50 in-store gift certificate which as we know will not go very darn far. we like their furniture but really hate the service. we will not be using them ever again. read more

We went to Ashley Homestore to Purchase a new coach. Blair and Adriana did a great job helping us find just the right fit for our house. Believe it or not they are delivering it in 2 days.. I would recommend this store in St George for a good selection and great customer service. read more

We purchased a bed from Ashley last year. Due to covid (and their warehouse being located in California, restrictions with covid) it was a bit delayed. But boy was it WORTH THE WAIT! This bed is absolutely stunning from every angle and so well made. were in love and so happy with our purchase! read more

Ashley Store - Bed frame & mattress - Furniture Stores Near Me - St George, Utah

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We had a great experience here with Aly! She was very helpful and helped us receive a $20 dollar gift card! :)

Know this: This Ashley store in St George, UT is no longer locally owned, it is now Corporate owned and operated. It is not he same business that we previously purchased from. There was a big sign high up on the outside wall next to the store entry advertising new Corporate ownership. We didn't notice it until we left the store. A few days before Christmas 2022, we were greeted at the door by one of their rotating salespeople. You are expected to exclusively work with this salesperson while you are in the store. The salesperson we had worked with before the Corporate takeover no longer works there. I inquired about a mattress that I priced at www.ashleyfurniture.com. The online price quote included a 10% discount code and free delivery. The first priority of the salesperson was a grab of my personal information to create an account in their Corporate database. I refused because my first priority was price and availability. They would not quote a price without my home address and I had to provide proof of the 10% online discount before they would honor the online price (I did). The mattress we inquired about was their own Ashley brand, but they did not have a demo in the store. I asked about instore pick-up. That was not possible. I asked about pick-up at their nearby Washington City warehouse. Not possible either; the warehouse was closed by Corporate after the acquisition. I gave a fictitious address close to my home just to get a price quote. Shipping would be $130 from their Las Vegas warehouse to my house, or I could drive to Las Vegas and pick it up myself. What about the free delivery? It turns out that the $130 fee is actually a protection plan. Free delivery is available, but without purchasing the protection plan, Ashley is not responsible for any shipping damage. Any claim must be negotiated by the buyer with Ashley's 3rd party shipping company. Wow! After we left Ashley's, we walked about a block over to Best Mattress. What a different experience. No information grab; just a friendly first name disclosure. The salesman worked with us on price and delivery was free from Las Vegas. We chose to pick-up at their store on the other side of town because it was closer to our house and we were able to inspect both the mattress and box spring base before leaving the store. A couple years ago buying at Ashley's was just as simple, but those days are gone. I doubt we will ever go back to Ashley's now that it has gone Corporate. read more

My Fiancé and I stopped by Ashley Furniture to look for a bedroom set. When we walked inside the store, I was expecting a sales person to come up and follow us around the store just like what happened at the Boulevard Home Store a few minutes earlier. A salesman slowly walked toward us and said, "Hi, my name is Gabriel. Can I help you?" I advised Gabe that we were looking for a bedroom set. He pointed us to two different areas of the store and let us browse around without hounding us for a sale. We found a bedroom set so Gabe answered all our questions and told us the furniture was on sale. We purchased the items with a big discount. Gabe Beaumont was very nice, helpful and made everything easy!! Gabe is an asset to the company. We are happy with our decision to stop by Ashley Furniture. Terry read more

We have been loyal Ashley customers for years. We bought an entire house of furniture in 2020 which we sold to our buyers when we sold our home last year. Early this year we bought new furniture for our new home in Mesquite. My biggest concern when purchasing living room furniture was sagging cushions. I was assured that the sofas were good quality and that would not be an issue. Being a skeptic, I went ahead and purchased a sofa, loveseat, and two swivel accent chairs, but also purchased the extended warranty for these items. One of the accent chairs was broken less than 4 months after delivery. The technician came out and ordered a new swivel mechanism for the chair. We showed him how all of the cushions were already sagging. They ordered new cushions for all the pieces but one never arrived. Upon checking, I was told that they didn't order a cushion for the second swivel accent chair, but that he would order one right away. Based on that, I postponed the technician trying to save them a trip. After not hearing anything, I called the store back only to find out that the cushion was never ordered. Sammi, the customer service manager told me she would order a replacement cushion right away. I emailed to get a tracking number on the cushion only to get a response saying that a new cushion wouldn't be available until September. It is pretty sad that after spending so much money on a house full of furniture that my sofas look like crap in just a few short months. My opinion is that the store uses a higher quality foam for their store models and use inferior foam on the furniture they deliver. Sammi insisted that is not the case, however we had friends recently come visit from out of state and they have the exact same couches with the exact same issues. Ashley used to sell sofas with coil springs in the cushions that stayed looking great. I was told they no longer sell sofas with the coil springs. They must want to only sell inferior sofas so that people have to replace them every few years. I will no longer purchase from them. What a disappointment! read more

DO NOT SHOP HERE!!!!!!! If I could give zero stars, I would! Go to the other furniture stores in St. George. Since the corporate take-over and the new manager, KATE, things have gone down hill and fast. We ordered furniture in June and still do not have all of our pieces. We were patient due to high demand and shipping issues, in addition to the previous owners allowing us to pay as the pieces came in, but since corporate now has control, we have now paid and still do not have the remaining pieces of our bedroom set. We would ask for our money back at this point, but then the bedroom set would not be complete. After four attempts of delivery (today is the fourth), we STILL do not have our pieces. Our time for delivery was 10:30 - 1:30. I received a call at noon saying our pieces were damaged and did not make the truck. First attempt of delivery: delivered without confirming, we work full time and were not home. Second attempt of delivery: damaged, did not make it on truck. Third attempt: truck made it to the house, damaged when removed from box. Fourth attempt: today, did not make it on truck, damaged. In between the attempts, I talked to Kate, but received empty promises with statements like "let me find out what is going on and I'll email you so we can communicate in that way." She does not follow up. I feel bad for the employees that were there before the take over. ***UPDATE: I went to the store immediately after the last failed delivery attempt. I was greeted with the store sales manager, Michael. He wants to remedy the issue in a way that is completely acceptable. Once the transaction is complete, I will update this review again. ****UPDATE: The store followed through with their suggestion to remedy the issue. I just wish that the delivery was as easy as the remedy. Hopefully they are getting their stuff together from this point forward. read more

We purchased an Entertainment Center at Ashely Home Store and couldn't be happier. We give a shout out to Sales Executive Teresa Garrard who listened to all our questions and answered all of our questions in a polite and caring manner. Also, a shout out to the delivery gentlemen, Isaac was the lead but I can't remember the name of the other gentleman. Our purchase was pleasant and we'll be back. Don & Aileen Theall Hurricane, UT read more

Not one employee asked if we needed help even though we walked around the entire store. Some of the "wood" furniture looked cheap, but their upholstered chairs are good. Didn't see any big deals in a holiday weekend. read more

Just walked into this store to buy a couch. Found a nice and reasonably priced one and Theresa greeted us nicely at the door. As we made our way to the back the people back there have a staring problem and we walked right out. How sad. read more

I've spent months trying to get my couch fixed, and still waiting. I bought a large sectional with 2 power recliners and one manual recliner. Unfortunately my animals chewed the wires to the power recliners after only about a month. It should have been an easy fix considering I paid a bunch of money for the insurance that the guy claimed covered everything, including pet and kid damage. That ended up being a lie, so we had to pay for the replacement parts. Again, no big deal, I just want to be able to use my recliners as I have back issues. Oh, and a few months ago the wire to the manual recliner just snapped, so it is also unusable. I'm now 6 + months into waiting. I've spent countless hours in store and on the phone and still can't use my damn couch! They keep claiming the parts are coming, but I still don't have them. I will never willing work with this company for future purchases again. Also, good luck speaking to a manager if you have any issues. read more

On 11/17/2020 my daughter ordered a bed frame from the store after being assured it was in stock and would be shipped and delivered in 2 weeks. Two weeks later she called and was told it was in transit. Another week, same story. Another week, same story. Another week, same story. Another week, same story. Around Christmas she called and was told it was on the truck. The in January 2021 (over two months after order) and was told it was still on the truck. At this point my daughter asked for a refund and was told there was a 25% "restocking" fee. If it was in stock why was it never delivered. I was wrong to not look at their Yelp rating - a LOT of one store reviews. My recommendation, if you don't see it on the floor - don't trust them read more

Longest, worst experience ever. Anyone thinking of buying something here? Just don't! Broker promises. You have other options.

I just returned from visitin' the St. George, Utah location. Somehow, after the brief conversation I had with the salesperson (lady?), I applaud myself for keepin' my composure and tongue in check. When I told her I was in the market for either a club or barrel chair that swiveled, she replied that item was, "Old-fashioned and out-of-style. I haven't bothered to stock any in years, and I've been selling furniture for over 20 years." And I will neither stop again nor recommend this store to anyone. Could anyone be more rude? Eek! Me thinks not. read more

I will never step foot inside this store ever again. We bought and paid for a bed including bed frame, mattress, upright chest of drawers. It took 3 weeks to get in their warehouse. It was delivered and the warehouse people set it up wrong and left taking the foot board. Never came back. It was Sat. Sunday Warehouse wasn't open and on Monday (holiday) AND we were the ones that had to persuade our salesman to make it right. They have no store manager, only a desk manager( whatever that means). And customer service? What customer seervice--there is none. Never again and I strongly do not recommend them. read more

Avoid the Saint George store manager Kate. She has no idea what she is doing. Kate is holding her employees hostage, not letting them do their job. Total micro managing know it all! She cost her store a sale. We were told we weren't the first people she had offended that day, let alone in her two short weeks at this store. Nice hire Ashley, we will never buy from your store again! read more

great custimer service, very happy with my furniture

We needed a sleeper sofa for my art studio. Just about to give up looking, I called Ashley Furniture. We were extremely impressed with the many choices they had! We highly recommend you ask for Gabriel Beaumont who helped us make a decision. He is very knowledgable and patient! read more

I went in to look at beds and bed frames and had no idea what I wanted. Vivian was the first to approach me and was very welcoming and patient. She did not push , she made suggestions and helped me get the best price possible!! Needless to say , I got my bed and it was that easy!! read more

I placed an order 3 weeks ago they told me it take 3 weeks they never followed up I gave them a call and they said 2 more weeks so I've been with out couches for over a months that's ridiculous terrible service read more