Goodluck finding service here. The only ones youll get is the employee greeting you at the doors. Beyond that points its just people tending to elderly soccer moms talking about tvs. Theres just 5 employees per isle. The selection is abysmal. If you think this is 2004 and youll buy a cheapo gba game. Think again cause there are no games. Its ok. Modern gaming chooses to be soulless for innovation. You will find some deals on home appliances or work out gear. It aint nothing but the same over priced crap. Everything hear could be bought cheaper elsewhere. Just but games at Target and youre good. read more

i had to wait a date to chill Our salesman was fabulous . We bought a new laptop but had to pick up iin Oxnard . Made the round trip in less than hour. Salesman said we could get it set up immediately upon return . The person running the repair service said no you don't have appt She gave us a 6;40 time NOT OK. I went back in confronted her. i said can we just leave and pick up tomorrow. NO , she had our receipt so took from het and said we'll go to a different Best Buy. Dizzy said because you grabbed the receipt i'm canceling your 6:40 as if I carded . Phoned Simi and they were great ! They are having this situation reviewed, This person is not good for Best Buy. My husband described her and said she was also extremely rude to him read more

I bought an external hard drive from the BestBuy website, and had them transfer data to it for me. A month later after I decided to add some more to it, I realized it was dying. I went to return it and they refused! I have their full membership and service agreement, or so they said. This was a very expensive 8 TB drive! I've spent about $15,000. At their store in the past few months, and I told them they've lost my trust and I'll never buy from them again. The 18 yr old manager named "Yoseph" or something like that said he didn't care. Cleary! read more

i went into best buy to ask questions about problems with my mac book air and i got into buying a new one because he could not help me. It was partially my fault instead of going to the apple store. I willl never purchase anything again from there. read more

It seems like their employees hate their customers... they rather hang and talk to their friends. Most employees don't care to help you. When they know you might complain about them they run away like Rudy today and disappear and makes the customer look bad. He is one of most unhelpful employee there. Gosh if you look at the camera you will see how annoyed the man was just talking to me. No kindness... no smiles...Employees never say how nice to see you again do you enjoy your TV, your speaker, your washer and dryer? It's gloom in that store Thousand Oaks. Even on Ai it says the thousands oaks Best Buy does not have good reviews on customer satisfaction. The store off ventura blvd. Sherman Oaks next to Gelson valley people help you.... A long drive but worth it! Simi valley excellent, employees are so happy to have customers! in fact they moved the manager from Simi to T. Oaks location to transform their employees a wonderful caring guy doesn't seem like he is still there. I actually say a prayer before I go in there. The guy who told me where to find what I was looking for looked at me with looking annoyed... I bought LG top of the line TV, speaker, dryer, computer this year and you hire people who don't celebrate customers the buy from your store. I guess no one knows that is why I am writing. Go to Simi or the valley store off ventura blvd. read more

This store is amazing and has very attentive staff there, when you walk through the door they make sure you're greeted and made feel welcome to the family like if you're walking into your grandmas house! You don't want to go to Walmart or Costco because at Best Buy they have amazing demos and smart sales people that really know their stuff, not only that they show you the difference in products to help you find the ideal product. If you ever need a computer salesman that really pays attention ask for Yousif or Sebastian. For tv's I've bought plenty in the last month and I've always gone to Brandon Clark he's a wonderful young man and really knows his craft. Their manager Desi and Sayde are so helpful and really care about the service and making sure a costumer is well taken care of unlike target they just dog you out. Will always bring my business to Best Buy and make sure to get their credit card it's such a life changer and their geek squad membership is amazing. read more

Got a new Macbook! PROS: *Best price I found - even better than Costco! *Pick up in store was easy and team member was kind. CONS: *Ordered 11/29, pick up date was December 4th, but wasn't actually ready until the 12th. Very hard to get ahold of customer service for updates. They ultimately said it was because they didn't have it in stock. *Best Buy said they would send me a gift card for the delay but never received anything. read more

Service, service, service. Never in my professional career of 20+ years in retail has anybody ever approached me with such strong impressions and damning of a product that I asked for information about. Typically when you present something to a customer, you try to find out a little bit more about what they're using it for. Have they used one before etc? This young man just basically dove right in insane how awful they were; the demos break; and why spend this much money for a computer that it isn't all that good compared to blah blah blah around the corner somewhere. No questions were asked. I was read his list of reasons why I shouldn't buy it. And he really didn't seem to care or check back with me as I spent more than 15 minutes in the department, looking at all the particular devices. read more

Ask for Kevin H! He was SO patient and kind with me and my elderly parents as we troubled him for 2 hours. He explained things in digestible ways for us non-tech savvy folk and took his time with us. He was very knowledgeable about the products and was quickly able to match us to the specs we asked for. He also looked out for us in trying to match us to the best deals as well! read more

I have to start this by saying I normally really love Best Buy and would have given it a five star review however, my most recent experience with customer service at Best Buy was disappointing to say the least. I went there looking for an addition to my ring camera and had some questions. I asked the nearest girl at the front if she could help me because it seemed like she wasn't doing very much. She informed me that she would have to call someone to come help me. I find this strange because I saw at least 10 employees on the sales floor who did not really seem to be doing anything at all. A few were even eating while they were walking to what I guess was the staff lounge. I believe their manager needs to be informed what proper customer service is or they will be losing customers left and right. Judging by the reviews of the store, I feel like it's already happened. read more

Thank you Eddie for providing great customer service and answering our questions! We appreciate how knowledgeable you were on Meta glasses and willing to explain the features and differences between the two generations. Thank you again! read more

Just had the worst customer service experience of my life here. I bought an enelx juice box ev charger here, and the company that manufactured that product abruptly decided to leave the North American market. In doing so, this charger is now useless because the app the it operates through was also discontinued and unsupported. The product was still under warranty and both Dani, the geek squad agent, and Sadye, the general manager of the store, refused to give me a refund or even store credit. The worst part about it is that the both couldn't have cared less, nor showed any empathy or understanding at all for the situation. It just shows the culture of the store and the company as a whole. It doesn't make sense to me, especially from Sadye, the general manager's perspective. I'm sure as a GM she's offered stock compensation, which has historically been down during her tenure, while Amazon has been up. It's no wonder why Amazon is taking their market share - it's poor customer service and bad company policy at the ground level. I bought my new charger from Amazon, which has a much better/safer return policy. I wouldn't say I'm 100% never going to shop here again, but probably not as long as I can help it. And this is coming from a person who has spent tens of thousands of dollars at Best Buy - my company has an account with them! It's clear Amazon is the better retailer for their superior customer service and policies. Because of Best Buy, this store in particular, I had to buy two chargers instead of one, and pay twice to have them each installed, which costed me about $1800 more than it should have. Honestly, the worst part about it is they made me take the charger with me when I left - they couldn't even due me the dignity of disposing it for me read more

I strongly advise against shopping at this store. The customer service here is completely unacceptable. I was looking for assistance with some products and couldn't find any employees, except for one man near the exit. I waited for 10 minutes, hoping he would offer help, but he completely ignored me. When I finally asked for assistance, his (Gio?) response was that 'everyone is tied up.' Is this what you call customer service? Is this how you respond to customers who need help?" read more

If you want to know why the sales representatives attitude and the service is so abhorrent at Best Buy in Thousand Oaks, have an interaction with Desi, the "manager". She is crude, rude and disrespectful to her customers. When I declined her suggestion to work with the Geek Squad to transfer data from my old computer to my new one because I don't trust them, she basically called me a liar. During a service call some time ago at my home, my wife and I caught one of the Geek Squad techs downloading our data onto a thumb drive. I immediately called Best Buy to complain and the "manager" that I spoke with had pretty much the same response as Desi. He said that their employee denied the accusation and as far as he was concerned that was the end of the matter. read more

I ordered a television through Amazon and it gave me the option to pick up at the TO Best Buy. When I went to pick it up it showed that it was already picked up by someone else. They gave it to someone they claim had an order number on their phone. They never checked an ID or credit card for proof of purchase and have refused to help me. read more

Tried to purchase a dishwasher .. encountered associates that are rude and unprofessional. They claim to price match...yes costco prices ( mentioned specifically on their website ) and they do not. Called the corporate office to resolve store issue .I was given a case number and was told they would mail a $100 gift card to return to store to make purchase. I never received the gift card and was told today that they are sorry . They do see they promised the gift card but it never got mailed . I guess the moral to this story is there is plenty of options to make a purchase beware of best buy. Spend your money elsewhere. read more

Terrible customer service Bought a washer and dryer 12/2025 from Best Buy I paid for delivery and installation including an install kit They came, installed and turned it in and off , had me sign in good order and left We ran a wash and then the dryer and the dryer kept going off We called Best By (BB) and couldn't speak to anyone just kept looping to call the manufacturer We called LG and spoke with a chat and after sending them the error codes and a picture of the install they said BB installed it improperly I still can't reach BB This is impossible situation Worst store ever!! I contacted A/E and the response from BB was I signed in good order!! read more

I picked my order with ease. Desi M. was kind, wonderful to work with and a super person. I had a few questions regarding my phone and she was more than happy to assist. Please extend a huge thanks to Desi. Her attention to detail, personality and knowledge are AMAZING. MANY THANKS, KIM read more

Needed a new TV. Checked out Costco. Then saw the same TV on sale at Best Buy for the same price but with free delivery! The TV arrived on the scheduled day (even an hour earlier than the promised time). read more

Absolutely the world worst customer service ever and I mean ever there was a time where there was a person there her name was Savannah and another person there his name was Bertrand and back then the service was excellent. You feel like you walked in to a place where people value you value, your business are knowledgeable are helpful. I'm not sure where they are right now. Probably outgrew that place because of all the bad customer service. so a few weeks ago I walked in to buy a Starlink mini and nobody knew anything about it. It wasn't on display, even though it said it was in stock. The manager went in the back, found me one and brought it to me at that point I said what else should I buy with it? He said I don't know I said what does it come with? He said I don't know I said can I open it so I see what I'm missing so I can buy the accessories and I am buying it anyways he said no you have to pay for it first - anyways I could have paid for it opened it and returned it but rather than make the experience great he was horrible and rather than compliment his lack of knowledge for something he's selling with being accommodating he was even worse anyways I went that day to Home Depot. I bought it from Home Depot for $50 less. They helped me within minutes and I walked out. Another incident, I went in to trade in my phone for a new one our old stand in the customer service line. I stood in the customer service line when my turn came the person behind the counter said go stand on the side and I'll find someone to help you. They help 6, 7 customers and I'm still waiting so I go talk to the person at the door and then I tell her can I get someone to help me with a trade-in - she said go stand in line so I told her that I was in line and they told me to wait and she goes like then, go Wait I said I get it but they've been helping a lot of people I was next and I've been waiting for a long time. She said the manager said wait so go wait and that is the customer service that I got today so I walked out went to the Apple Store, which is always busier by the way, the Best Buy store had a bunch of employees at the cell phone booth not doing anything again at the Apple Store, I walked in 5 minutes later someone took me in and I did the trade-in. Shop on Amazon most of the time they deliver in the same day worst case scenario next day and you don't have to deal with people like this. Maybe it'll be a lesson to them when they go out of business. read more

Worst 15mins of my life. No acknowledgment, no help, employees just chatting and avoiding interaction with customers. Approached an employee up front and ask for help and they pointed and said, "over there," and went back to their convo. There was another customer who was in the store longer and had been waiting for employees to get a kitchen appliance out from the back and ended up leaving. The employees at the front all laughed and mocked him "oh, I've been waiting forever." Yeah. No thanks I'm taking my business elsewhere read more

Please heed my warning. They will take your money and won't actually fix anything. Black hole for time - money - and sanity.

Poor service, lack of customer service, lack of personal. Waited 20mins in Apple section to buy three Mac Pros 14in but no one ever came. Cashiers were filled with employees talking. I could only imagine how management is. read more

After ordering an LG double oven, I was told it would be delivered and installed on a Friday 2 weeks later. They gave me a 9am to 9pm for the delivery. Prior to the date, I received several texts and emails outlining all the steps I needed to take prior to the tech's arrival. Since they could only install during the week, I took the day off of work and waited for the tech. Towards the end of the day, the tech called to informed me that he had arrived at the store to pick up the equipment, and they did not have it in inventory. No calls, emails or text was ever sent from BestBuy to inform us of any issues. After several calls, an Agent rescheduled the install for 2 weeks later. Prior to that date, I called to make sure they had the equipment in inventory, and I was told that they did. Around noon, on the date of the second install attempt, I called for an updated arrival time and was told that the install had been rescheduled for another 2 weeks later because the equipment had not arrived. Again, no communication or update from Best Buy. Tried numerous ways to connect with anyone at the actual store (Best Buy Thousand Oaks) but kept being transferred to call center agents. I asked the last Agent to escalate the issue and to please have a manager or anyone from the store give me a call back. She stated that someone would call me within 2hours. As the day past, I called in again and was told that the 2hr call back still showed in the system, and that she would send an email to the store management letting them know that the call had not been returned. The icing on the cake is that we paid the order with the Best Buy Credit Card and they have already charged us interest on the purchase. For the last 25years both my family and business, have been a high-volume client of Best Buy, but have noticed a significant service decline over the last few years. So, as they earned my business initially through quality customer services, they have now lost our business through lack thereof. read more

IF I COULD, I WOULD GIVE BEST BUY, ESPECIALLY THE THOUSAND OAKS, CA BRANCH, NEGATIVE-5 STARS THE ABSOLUTE WORST CUSTOMER SERVICE, EVER....... DO NOT SHOP AT THE BEST BUY IN THOUSAND OAKS, CA, OR FOR THAT MATTER, ANY BEST BUY ESPECIALLY GEEK SQUAD. We bought a new major kitchen appliance from Best Buy and had issues with it, and were told by Geek Squad that they would do an exchange. Now we were told that we don't qualify for an exchange and basically, sorry, too bad so sad. They make promises they don't keep. They go back on their word. They promise you something, and then go back on it. They say "we can definitely help you with that", and then they go back on their word. Each person you talk to, tells you something different, and they tell you "whoever told you that prior to this call, was wrong, sorry about that". They also tell you that there are no managers or supervisors available for phone calls, and that you have to go into the store. Dealing with Best Buy and Geek Squad Customer Service is sheer hell, and your phone call will be outsourced to another country where you can hardly understand what they're saying because of their heavy accents and they don't have any knowledge of the stores or anything here in the U.S. We are done with Best Buy. Never again. We had problems with them before and let it slip by, but this was the icing on the cake. UPDATE: We had complained to the Sales Dept on the phone, and the guy said he was submitting a request for the manager of the Thousand Oaks branch to give us a call. He said the managers are supposed to review the submitted complaints every hour, and call the customers. WE NEVER GOT A CALL. Typical Best Buy. This is one of the issues, right here. Best Buy will lay out the red carpet for you when they want the sale, and once you pay, they don't know who the hell you are anymore, regardless of how much you spent. read more

If I could I would definitely give them a ton of negative stars. 1) They make promises they don't keep 2) Give incorrect information 3) Awful, Awful, Awful Communication 4) obviously don't know what they are doing as they wasted 5 hours researching something my son took less than 5 minutes to find 6) waste lots of time when not necessary as why does it supposedly take 16 hours plus to build a computer when they claim and told me it can be built in 4 THE WORST RETAIL STORE EVER!!!!! read more

GEEK SQUAD RIP-OFF. I was ripped off buy Geek Squad and the store manager refused to set things right. Then I went to Best Buy Corporate and despite their acknowledgement of the issue, only issued a partial refund. People should know that Geek Squad is very limited in what they know, and the diagnostic tools they have available to them. The person who took in my device deceived me by telling me he was "99 percent sure" they could fix it. He said this in error. Whether it was intentional in order to get the business, or simply Naive, I cannot say, I had bought a Microsoft Surface Tablet 13 months ago. I erred in not buying the extended warranty and of course, it went bad one month after the 12 month Warranty expired. This was my fault. I won't buy a computer again without an extended warranty. I did some research on the issue and the likely cause was a bad drive. I took it to Geek Squad (for which an appointment was required). I am not a Geek Squad member. The young, somewhat spaced-out guy that helped me told me I was wrong, it wasn't a drive issue and he could get it fixed by, worst-case, re imaging the machine. I pushed back on this point but he was very confident. I simply needed to buy the $180 membership (which would be more cost effective given the cost of the individual service of diagnosing and re-imaging the machine). So I agreed. And of course 4 days later they called me to say it didn't work, the machine is unserviceable and I was out of options. I explained to the store manager that the sales percent was adamant about the repair being successful and quoted me a 99 percent success rate. He basically said there was nothing they could do except sell me an open-Box replacement.....which is available to anyone who walks in the door. So essentially, he offered me nothing. I will never go to Best Buy again. From now on, I'll buy computers online or from the Apple Store. TVs from other locations etc... I'm done with Best Buy for life. read more

This is only a five star review because Lucas who was in the camera section helped me out and made it flawless. Someone else was trying to help me out and they did not do a great job. I'm glad storage like this are still around because I do not have the patience to wait one day for Amazon shipments. read more

Called ahead to see if they had an item in stock. They said they did. I showed up but I could not find it. Finally got someone to help. They said it was in the back and I would need to order it and they would bring it out to me. I ordered it on my phone and waited. And waited. And waited. I've been sitting in the store an hour so far. The only reason I did not buy it online is that I need it for tomorrow. Reminds me of Fry's before they went under. I feel foolish for handing over my money to these kids. read more

Since the remodel they have turned it into a Target with their shiny concrete floors and painfully understaffed stores. I did an entire 2 laps of the store and couldn't find a single employee. I did an in store pickup this same day and was dumbfounded to find an empty in store pickup area. Not an employee in sight!! I had ordered my item for curbside but it was changed to in store pickup. Ok, no big deal but you know, don't make people stand in this empty line for 5 minutes before someone finally comes to help. I would curb side order here all the time, they were fairly quick and efficient, even after 5pm. This WAS my favorite store compared to Oxnard or Simi Valley but I don't know anymore. There are conference rooms and strange areas all around the perimeter of the building, the bathrooms were moved to the other side of the building and made smaller to accommodate those weird empty conference rooms. Why, why does Best Buy need those? No idea. This place in particular has become very sterile compared to how welcoming it used to be. read more

Mixed review. Some employees have been very helpful, like when my wife needed help purchasing kitchen appliances. She and I both have had decent experience with staff in that area. But then when I go look at the cameras, there's nobody to help. Then when someone is nearby, I ask him if it's possible to hold the camera and test it (e.g. I wanted to see the zoom). The cameras are basically immobile, which to me is pointless for a customer wanting to test it out. He kind of just shrugged his shoulder. So of course I left, probably to go purchase it somewhere else online. Why even have cameras on display if you can't even test it? read more

Selection us good. Staff is garbage. Multiple staff hanging around chatting with each other instead of helping customers, some on their phones. Cashiers are not trained for gift receipts during holiday season and tell you they can't do that, get snippy when ringing you up, when you ask for another person they say no, had to raise my voice to get another staff, who was also rude. All she had to say was let me ask if we can do that instead of ignorantly saying that it can't be done and that I would have to do 2 transactions. read more

Rude management, extremely condescending Samsung TV specialist. Lost a guaranteed sale.

By far the worst customer service in person and on the phone they got these people working remotely offering funny information

I went to "return" my computer. Meaning, I wanted to buy it again but this time on a separate card cause when I first went to buy it I had trouble and it was late, phone was dying, etc. The worker, Patrick Star, was extremely helpful, kind, and patient helping me through this process again. And usually I feel terrible for holding the store or others up so their patience was a blessing. Thank you Patrick!! :) read more

I bought my Apple Watch there. The sales person gave me the wrong size for my hand. I've gone back. They say if you need to change the band, you have to pay $50 for the band when I asked for the right thing and the box was closed. I came home. I saw that it's so small for my hand and they're not honoring that Very bad service. One hand doesn't know from the other. read more

Best Buy has really gone downhill, customer service on the phone is a nightmare including the automated system that wont let you talk to a real human being. I bought a Samsung cell phone the beginning of the year, after two months the locks me out and no way to get it work. I went to geek squad, and three other places to try to get my phone unlocked. The answer is there is no way to unlock it other than the reset the phone and I lose all my stuff. The manager would not refund my money, $428. So I cancel my Best Buy card and tell them I am not going to pay anything on that card. On to the next nightmare, I decided to cancel the $180 membership. I only used 4 months of it and wanted the prorated amount for 8 months. Well, they said I would only get $10 refund. I couldnt believe it! They never even shared that bit of info in the beginning if I cancelled early. I lose $120 for the 8 months. I just got scammed out of $550! I am so angry that they would do this to me. WARNING: do not do business at that store. Dont get scammed like they did to me. I am going to try to sell that locked phone and try to get some of my money back. read more

Best Buy Sucks! Their service is good. Their Selection is also good. But everything else is terrible! They really screwed me over. I am a Best Buy Plus rewards member. They only gave me the fifteen day return policy on a very expensive new TV and HDMI cable purchase when i was suppose to get sixty days. What the Hell? Not Cool , Best Buy! You are the worst. The Employees were Friendly and knowledgeable and so were the geek squad installers. It's just that one thing that's makes me so angry. I am now stuck with an ridiculously expensive HDMI cable that doesn't work because of your incompetence. I'm a very busy person. I didn't have time to check right away if I actually did get the return period I was supposed to get. This is so unfair! I hate you, Best Buy, I hate you! read more

I have purchased numerous TVs and other electronic equipment over several years from Best Buy in Thousand Oaks. The knowledge and assistance of the sales people is excellent and unique, and their prices are often better than Costco. The convenience of having the Geek Squad for installation and repairs is also a very important consideration. The combination of excellent service in store and Geek Squad make it my go to location for electronics and appliances. read more

I logged on to www.Bestbuy.com this morning to search if The Thousand Oaks store carried Dyson replacement batteries as they sell Dyson products. The site fed me to a bot chat that insured me the store did carry the Dyson V10 replacement battery. After arriving at the store the sales person immediately denied having the product and wanted to "see" on my phone that a Best Buy agent gave me the information. I allowed him to view the text thread and a litany of excuses followed about what parts of their company don't really know about the company. None of this excuses the total waste of my gas, time and inconvenience. Red faces and lame explanations still get them paid but I will think twice about counting on buying anything there again. read more