JEREMY WAS EVERYTHING WE COULD HAVE ASKED FOR at Best Buy Outlet, Ocoee! He helped us in selecting a new wall mount TV for our home, as well as recommending a sound bar and sub-woofer system that we had not even thought of. WE BOUGHT BOTH. Listened well, knew his products, and perfectly assessed what we not only needed, but wanted without even knowing! THANK YOU JERAMY read more

Yeah.... this is great if you like used appliances and used TVs... didn't know that there was a market for these things.... and when some of these items sport a $6000 price tag for a USED TV.... its a head scratcher for sure .. .. read more

Horrible service. Don't ever shop here. I don't understand a service model where none of the prices are on the items. You have to wait for someone to come by and help you go one by one per item. And they don't have people who work at the store who want to help anyone. They just stand together chatting. We went today for the first time. We were very confused by the process so we asked Mariana for help. At first she tried to pretend she didn't hear us and then when we asked for help she raised her voice and started shouting that she was helping someone else. There was no one around her at that point. When we asked to speak with one of the managers he said she was one of their best associates. He said she was 19 years old and perhaps her "young hormones" got to her. What!?!! read more

I've been a loyal Best Buy customer for years and have purchased multiple appliances -- refrigerators, stoves, and televisions -- without ever having an issue asking questions or getting help. During my recent visit to purchase a new dishwasher, I was assisted by Adriana, who was absolutely wonderful. She was kind, informative, and very knowledgeable -- a true example of excellent customer service. However, that positive experience changed completely when we went to check out. Adriana brought us to Jeremy to finalize the purchase, and from there, the interaction took an unfortunate turn. When I asked about why I wasn't offered warranty options I was told "You people normally get mad when we offer them." Then when I asked about  delivery charges, I was repeatedly told, "I don't know." When I tried to clarify the difference between the current Best Buy Tech Plan and the extended warranty, I was told, "I don't have to deal with your entitlement," and Jeremy walked away abruptly. Additionally, as I walked into the store I witnessed Jeremy in a very loud argument with an older black woman. Granted I don't know the exact reason for this argument, as a person of color, I can't help but feel these were targeted acts of aggression. It was unprofessional, dismissive, and extremely disappointing -- especially after such a great start with Adriana. I truly value Best Buy and its staff, which is why this experience stood out so sharply in contrast. I hope this feedback helps ensure that other customers continue to receive the respectful, helpful service that Adriana demonstrated so well. read more

Would give it a zero if I could, I drove over an hour and half to look for a open box tv and washer in the app to be told they didn't have them when the app says it did. Looked around and could not find a deal worth coming here tv's where morally discounted by 7-20 bucks..... who the he'll be driving more than 20 mins to save 20 bucks on something that could purchase new. read more

If you're looking for discount on appliances this should be on your list of options. Some appliances are maybe not what you'd install in your newly remodeled kitchen, but many are acceptable in their as is condition. The mark downs are better in store than the exact same advertised appliance online. Great value IF you find what you want. read more

No service at all.. took a long time to get to pay.. no one helps you here. Next time I will go somewhere else for an appliance

I am writing this very positive review only for an outstanding employee named Ellie (and I don't have her last name yet) at Best Buy Outlet Ocoee. I ordered a new dishwasher from some other Best Buy store and arranged the delivery to my rental property at Orlando. 2 days before the delivery date, I was notified that a needed accessory (the drain extension kit) is out of stock and won't be delivered in 3 weeks. Ellie helped the alternative sources search for the kit, and saved the whole order for Best Buy, since otherwise I would have cancelled the whole order. She is doing this beyond her core responsibility or personal interest, and resulted in my improved image of Best Buy. I wish Best Buy reward her properly and propagate her working ethics across the whole chain, to deliver outstanding service and grow customer satisfaction. read more

This is not your typical Best Buy store. They only have refurbished and open box appliances. If you're in the market for a fridge, washer, dryer, or microwave then there may be a deal there for you. The items were spread across the whole store, no shelves, and looks like a graveyard of open boxed items labeled "tested". I was hoping for a new sound bar surround sound system, GoPro accessories, or perhaps iPhone case. Unfortunately this Best Buy is just a catch all of large open box items...This place may not last long. read more

Best Buy Outlet - Best Buy Outlet - Appliances Near Me - Ocoee, Florida

Great customer service, lots of options in stock, just be prepared with the Best Buy app so you can look up the models and all the features

At this outlet they mostly sell scratch and dent appliances. There were some computers and televisions off to the right and left side but the inventory was minimal when compared to the amount of appliances. The store was staffed with a good amount of employees that are attentive. You will not be overlooked walking into the store. I can't say if the prices are good or not because I'm am out of touch with most of this type of merchandise. The televisions seemed to be priced low but you have to be careful going by price or a name brand. I learned the hard way to google model numbers and do my research beforE making a purchase. read more

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Wry helpful and knowledgeable staff I had been waiting for over 3 months for a part to fix my existing fridge and with Thanksgiving just 4 days away I went to see how much a new fridge would be For t was one third of what I was expecting and about half what it would cost yo fix my old one I picked it up in Tuesday and it made Thanksgiving work. Very happy I went therec read more

Like other reviewers seem to have echoed, I have gone to other retail avenues for my electronics goods. I frequent online retailers like Amazon for the sheer simplicity of shopping, the lack of intrusive sales people, and heck, let's be honest: no sales tax! That being said, this Best Buy isn't as great as some of the others. In fact, its pretty bad. The sales people are helpful for the most part (if you can find one), especially the nice gentleman from Samsung in the TV department (forgot his name, sorry - I think it was Matt?) However, the detriment to their salesforce (and this experience) was their "Apple expert." (His name might have been Matt, too) I knew more about Apple than he did, although he claimed that he knew significantly more than he let on. In fact, he stressed that he was the "Apple expert" several times during the sales diatribe. He proceeded to show off his Apple "pieces of flair" not unlike that of a TGI Friday's employee circa 1998. What I think was going to be a in and out experience turned out to be a 30 to 45 minutes sales presentation. I knew exactly what I wanted and what I came in for yet he insisted on filling out all of these pictures with "recommendations" that were completely unnecessary, unwarranted, and irrelevant. Every time I said, "No, I don't need that." He said, "Yeah, management makes me...blah blah blah." He blamed that these sales procedures on management, and then proceeded to use the phrase "that's BS" several times during his little. He stated, "I don't like to be an A-hole to my customers," but then proceeded to tack on unnecessary items to my order. (Who needs AntiVirus for an iPad, really??). Not to be outdone, he saw a group of young ladies and commented, (creepily) "that's nice." After 20 agonizing minutes of listening to this guy go on and on about how he knows so much about Apple products and he is the shining example of their sales team: I got my merchandise. As he went to ring me up, I asked him if I could apply a reward certificate to my purchase. He said "no problem." Apparently, there was a problem because it required a team of physicists, six trained monkeys, a marching band, Stephen Hawking's notes on the black holes, five calculators, and the sales manager. And to top off my visit (I am a glutton for punishment), I stopped at the Geek Squad counter to have them install something for me. I was in the line and walked by several times over the course of five minutes not so much as a "We'll be right with you." I decided I would do it on my own at home and I left. Summary: 1) sales people think its okay to use "a-holes", "that's BS" and creepily comment on female customers 2) unnecessary add ons despite customer objection 3) long waits 4) clean store 5) plenty of parking read more

Best Buy Outlet - Appliances Near Me - Ocoee, Florida

The Monday before Thanksgiving I drove over an hour to purchase a refrigerator and oven to replace broken appliances. I scheduled a delivery and install for a few days later, assuming I would have my new appliances for the holiday weekend. The oven showed up but the delivery drivers had no information on the refrigerator. I spent the next month (mostly on hold) with Best Buy Global employees, who had no idea what was going on so they just offered to reschedule. After 5 canceled appointments (some canceled hours before delivery) I drove back to the store. The employee who helped me could not find the refrigerator I had paid for and offered to cancel the original order and find another one to purchase. Management suggested I use an independent delivery service to guarantee delivery that day but it would cost extra. At 10 pm that night I received my refrigerator, 5 weeks after I purchased it. Best Buy even had the gall to deduct the promotional gift card offered during the original purchase. I have never experienced this level of customer service so here I am leaving my first review. Unbelievable. read more

It's an appliance and television outlet, that's why they call it outlet. I bought a bosch dishwasher, it is new, and saved 75 percent. There were many to choose from and the staff are knowledgeable and low pressure. My new dishwasher has a warranty and was less than the used junk being sold on Facebook and craigslist. It's a no brained, quit bargain shopping in the Facebook craigslist junkyards and head to Best Buy outlet on weekends. read more

This Best Buy is the closest one to my house. It's definitely a lot easier to navigate than the location near the big malls in the area. Super easy to get in and out of, I am able to get my online order in a matter of minutes. Anywhere else, I would be waiting my turn in the line of traffic to turn into the store parking lot. They have all the electronics and other gadgets one may want. Will consistently return! read more

You know, you drop $700 on a Samaung S7 Edge cell phone, you expect a little more. For instance, it would be great if the sealed battery compartment did warp and the phone didn't heat up like it was going to explode two months after the warranty expired. Like I said, the little things. It would be nice if when you returned it to Verizon where you purchased the phone, or Best Buy which houses a Samsung representative, you didn't get into this game of pass the buck. Verizon sends you to Samsung (hey, that's obviously product defect, he said) and Samsung sends you to a third party repair contractor UBreak IFix which reports the entire Samsung Corp refuses to call them back to authorize covered repairs. Samsung Corp customer says send us the phone to evaluate, maybe Verizon will front you a loaner. The Samsung rep back at Best Buy reports, "I wouldn't carry that phone. It's a fire hazard." It's just the way corporate business operates. Once you pay, don't expect any commitment to quality or customer service. Check out the photo of how Samsung defines quality. read more

Best Buy Outlet - A Samsung Edge S7 once sold by Best Buy and Verizon. Superseded by models whose batteries do not heat up, swell and catch fire.. - Appliances Near Me - Ocoee, Florida

they don't greet nor ask if you need help they just stand at customer service on they phone at least on 2nd shift ... guess that was a sign not to buy what I intended. I could've asked for help but I was in the back of store they were in front it was gonna be to much back an fourth walking I can't do read more

This was an awesome experience. Purchased an Elite Rewards membership when I replaced my desk top computer a month ago. This +- $100 purchase just saved me $314.97 in automotive installation and product. Installing a new advanced video stereo with GPS, back up camera, speakers, steering wheel controls. Plus all the adapters, harnesses and ect. required. This membership gets you FREE installs and 1.5% off all products. This includes the speakers that were already on sale, so none of that restriction BS of doubling up on discounts. To top all that off, I had $20 in reward bucks from the previous Mac purchase also applied to this transaction. Jeff who will be doing the install in a week or so is also awesome. Knows his stuff and is friendly and personable. I'm particularly tickled because the other two B.B's I went to, I couldn't even find a person in the automotive stereo / install dept. (for this purchase.) Will update this review after the install. (fingers crossed all goes equally well, as it appears it will) read more

I was told the items are good to return till January 14 (online chart, has a proof). Today is January 3rd and they don't want to proceed the exchange saying it was a wrong info provided and I had only 15dats from purchase and they can't exchange a defected dryer any longer. Now I got stock with it cause they don't train their employees properly! Horrible horrible horrible service read more

NO! We bought a washer and dryer on April 10th, when they were to be delivered on April 15th, on that day we got a call from delivery company stating that Best Buy sold us a bad washer and they were taking it back to the store. Called the store, store said no delivery company broke the washer. Either way we drove 50 miles back to store to get refund on washer and buy a new one. Once we got there they worked it out where they'd have both the new washer and dryer delivered same day. Both arrived later that day. Did ONE load of wash and the washer STOPPED working. Store told us to call LG. LG sent out someone three days later and the pump had gone bad. So we waited another 3 days for the new part and repair. Finally end of April we were able to use new washer. June 9th the washer died again and would not drain! Called LG out again and they said they were going to charge us for the repair because there was a gap in the wash tub. Originally LG never told us that the first time nor did Best Buy. So LG told us to call best buy and have them exchange it. We called best buy and they told us to call LG and have them do it. No one is taking responsibility for this BRAND NEW washer that we paid 520.00 for and we have no washer now. All we wanted was a replacement that WORKED and was comparable to the one we paid for. I would stay away from this store or LG for anything. I will NOT stop until I have this rectified or my money back! It's going all the way to the president of Best Buy and LG! read more

Good selection of refrigerators and found one we liked and paid for delivery. Delivery day and get a call that the item didn't make it to the delivery warehouse in time (I had bought it 4 days earlier). Rescheduled for 4 days later and when it never arrived I called and they show I had called but no new delivery date was entered! Now item is another 2 days delayed. Don't rely on their delivery company. read more

Discounted prices are almost the same as regular bestbuy sale prices! Occasionally you do run into few items a lot cheaper than sales

Subsequent visits to Best Buy have been very successful in every way. Despite that one significant bad experience with this store, I still have been able to receive the products, along with pleasant service from this store. read more

Best Buy Outlet - Appliances Near Me - Ocoee, Florida

Try to avoid best buy as a general rule; the only real reason to go here is if you want something immediately and can't wait for an online retailer to ship it to your door. That being said, as far as Best Buys go, this one was pretty damn good. I went here around 1pm on a Wednesday and this was the least crowded, quietest best buy I have ever been in. I was there to buy a couple of LED TVs and was in and out rather quickly. I got a close parking spot and had no line when I checked out. The TVs were in boxes that were in good shape. The staff wasn't overbearing and did not smell bad. For electronics I need immediately, this location was quite pleasant. read more

I frequent this best buy and never have an issue. I do a lot of in store pickup purchases and never have difficulties, the items are always available quickly and the staff is helpful. From time to time I do more complex purchases involving coupons, gift cards, rewards points, etc. and still have yet to encounter a problem. FUN FACT: Shop on their website and use "UPromise" (check it out, can be used on many different websites) to get an extra 5% cash back. You can still use coupons, rewards points, etc. in addition. read more

Best Buy is the place to go when you want something RIGHT NOW. Apply for credit and load up their app on your smart phone. This corporation does reward repeat business and its quite easy to earn rewards. I shop here often and the $5 - $10 here and there adds up! I usually go to stores on a mission. But the few times I have gone about browsing I find their employees are quick to offer you a hand. This has occasioned me buying more than I intended too on several occasions. Of you are a Google fan, the new Samsung display here is incredible. Phones, pads, and the new laptop with Google OS (no it doesn't support Word). They aren't as big as other locations, but they have a respectable inventory. I have always had pleasant experiences here despite other folks telling me the company is basically the "belly of the beast". True, if you are willing to bargain hunt, you can find better deals online. However, I find this store tends to accommodate me quite often. So quit yer whining and get here NOW! Do it! read more

Just your average Best Buy, I was greeted my some of the employees. Nothing too special, just your usual "hi, how are you doing?". I had to guess which place to go to that has my printer ink, thankfully it was shown on one of the large banners. read more

Bought large floor standing speakers by Energy in May of 15... These speakers are used for left and right in my home theater which gets used mostly for gaming and movies, I do not use these speakers for music. I had company over for a gathering and used my living room to play music. When I played music through the speakers I heard crackling sound. One of the speaker's woofers appears to have been manufactured wrong. I brought these speakers back in March 16 to get 0% help from Best Buy. 10 months later I was told to hit the road packing and that I would have to deal with the manufacturer??? Being a business owner(not that this should matter) if I were to tell a client to hit the road packing after buying something 10 months ago I'd be out of business!! Seeing how my company is 5 stars on Yelp and Best Buy is 3 soon to be 1 they should listen to their clients!! Guess what I'm gonna do? Spend the next couple thousand dollars on my theater system at Amazon.com and tell Best Buy to eat @&$%!!!!!! That's what they've told me today! On top of it all I was told by the manager in the home theater department that I could buy a new set of speakers by another manufacturer to replace this set!!! Amazing!!!!!!! I really can?? read more

Very poor customer service. I had an audio install scheduled for my Jeep. I made the apt 3 weeks out so I could take off for work. I get a call 2 days before my apt and they have to reschedule. I show up on the rescheduled date and there is no one to do my install. The manager apologizes and says he is going to comp my install. However, they are 3 weeks out, so he scheduled the install with the Kissimmee store. I get to the Kissimmee store and they tell me they need to be paid for the install. The Kissimmee store manager tells me that the other store manager would never do that. I said please give him a call. He comes back and tells me the other manager never said that. In addition , they had credited me $200 towards the install. So I'm upset at this point and I decide to just get it installed. Out of pocket cost over $700 for an "8 hour install". It took well over 12 hours and I missed a very important apt. Well I get home and the installer who was rushed really did not complete tie install. So I had to go back 5 hrs later I guess the install is complete. No. They messed up my wires installed the wrong module and I have wires falling down and auto errors going off in my Jeep. Good luck, trying to reach a customer service representative on the phone. Hours on the phone with know luck or even a call back. Warning stay away from Best Buy Audio Dept. read more

Recently went in to purchase a new refrigerator and was greeted after walking around the appliance area for a couple of minutes. When the person working in the area found us he was not very knowledgeable about the product we were specifically looking for. I kind of understand as it was an item not on the showroom floor. However we were able to pull the information up on our phone and get the sale moving forward. Like the store, but the selection is not the best. read more

I took a chance and had a car audio system installed at this location. The installer was nice enough. Unfortunately he did not do a good job though. It has only been a week and wires have come loose causing power to my speakers to cut in and out when I hit bumps in the road . It was so bad that it was funny at first but now it's just a problem I have to deal with. Their customer service line is as bad as you can imagine even by today's rock bottom standards in society... If you are thinking about letting this place install your system.. DO NOT.... You will be sorry... Consider yourself warned if you go there anyway because it's cheap... Go somewhere else.... Just to give you an idea of what you are about to get yourself into if you buy a sound system here... I am now on my third appointment trying to get my sound system to work right. I have wasted several hours and three days. I wish I had never thought of going to Best Buy... Save yourself it's not to late... lol read more

If you can take the product yourself and do your own install then go for it. However don't pay for them to install or deliver as the service they use is TERRIBLE!!! We bought a dryer that had a small dent on the side and paid for delivery and install since it's a larger unit and our laundry room is upstairs. We told them this at the time of purchase. Well when the dryer showed up the delivery guy said it's in such bad shape I don't think it will work. The dents are so bad I doubt the dryer tumbler can actually turn. Again we bought it with one small dent. But it was delivered all banged up! Multiple dents, the front was all scratched up including the glass window. It WD like it had been dropped more than once. He said o can't help you if I deliver it but you can refuse delivery. So we did. Then to make a long story short they said they could send another one in better condition so we said ok. Well this time it showed up on great shape but the deliver guy was alone so he said he couldn't take it upstairs and do the install we paid for! He also didn't have the power cord or vent kit that we also paid extra for!!! Just dropped it in our garage and left. I have a bad back and we don't own a dolly to get it upstairs which is the whole reason we paid for this service. Unbelievable the amount of headache and time we've lost on this deal. I didn't explain all the hassle with the refund and second purchase. Just trust me when I say the savings are not worth the headaches. If you need it delivered go somewhere else! read more

If I could give them no stars i would... This is the worst best buy i have ever been in.. No one to really assist you. If you have a question you have to search for the them... Than you get the point and walk. How about i have a few question can please wait more than 2 seconds before yoi walk away... My son needed a laptop asap... But since you cant take the time for a customer this customer is taking her money else where. For me to feel i will get better service at walmart speaks volumes... And long story short. I did and we purchased cash money... I will never recommend this best buy to anyone... Learn some real customer service. read more

I walk in best buy 1 day after Hurricane Matthew, notice the whole store has been Flooded, water puddles still in the store around 3pm. The Stink hit you before you enter. Smell of truck stop restroom with mildew. The reason i went into the store was i brought a Samsung tv. I wanted to check the warranty. In which i brought from this location with a best buy credit card. They tell me there is no record of me ever buying a Samsung TV from them. This location is so unorganized. Please don't waste your time stopping here. I wouldn't buy anything here, knowing the whole store was flooded read more

Ordered a dishwasher and they didn't install even though we ordered the installation now we are here to return it and they can't pick it up until Tuesday? Holy inconvenience! No remorse for their mess up, no compensation, no "I'm sorry". Nothing. Avoid the pain and frustration and go down the street to Lowes for your appliance needs. read more

I bought a compact refrigerator from the Ocoee outlet store. The sales guy seemed to have forgotten to tell me that the frige was 11 yrs old. I called Frigidaire for a manual and this frige wasn't even listed anymore. When I was told it had a freezer I like a dumb person bought it. Now I'm going to see if they will take it back. So if you go there do it during the week so you can call the maker before you buy it. Best buy was always my best store. NOT the outlet store. read more

Horrible experience here. If you want to wait 10 minutes for an employee to "look up" how they can help you with an exchange, then to find them just chatting with another employee and on their phone come here. When I asked if they were looking up the product information they told me "no, i was helping other customers".... I understand if the employee was actually looking up the product information there may be a wait, but why offer to help when you're not really going to. The store was also empty, not many customers were there. I can see why the other reviews are negative. I've had amazing experiences at other Best Buy's but this one fell short. read more

this is my go to store when i want to buy something in town. millennia mall is much closer to me but i got tired of the pushy tourists could care less who was there before they even entered the door. the best part of this store is that the patrons are locals looking for electronics. better yet, some items on amazon are the same price or cheaper at best buy (even before factoring in the "free shipping" from amazon). ive never had a problem with item pickup at this best buy, compared to the 20-30 minutes ive waited before for site-to-store pickup at walmart. associates are knowledgeable, aren't pushy and will acknowledge (speak to)you at this store, even if you don't speak portuguese (unlike best buy store at millennia, where you get faster service if you start screaming in portuguese). the only downside is that their selection is not as large as walmart/amazon but it seems like they are changing to adapt to the market demands. read more

It was easy enough to purchase the product but when making a return they made it incredibly difficult. Two pretty women plus a man were given prompt service before me while the lady in front of me ignored me as I was speaking directly to her. Terrible experience. read more