I was there the better part of 45 minutes but got my internet connection all juiced up again. They…read morecommunicate quickly and handled perhaps quite literally 30 to 50 customers in the 45 minutes I was there. They would have had 5 stars from me, but I waited 3rd in line for 1/2 hour as the two customers ahead of me told their life story. After it was my turn? I realized others waiting as they heard some of my life story. So I finished up and am back to wi-fi super high speed internet on the go! When a few more pay checks roll around, I will be stylin' with a higher end phone and the internet plugged right into my wall of my room. Can you hear me now? Good!

Another great experience on 3/15/26 at this Verizon company store in Mt Laurel, NJ. I was helped…read morethis time by Shy. He is very knowledgeable and kind, especially in the way he explains things. I was having a hard time grasping the issue with my phone line, but he patiently explained it in different ways until I understood. Sky also helped me understand the protection plan and how it's actually layered so you can save money by buying only the parts you want. I didn't even know this was an option. I've asked Customer Support about the high cost of the protection plan many times but no one ever told me about the tiered options. I'll be saving a lot of money. Thanks, Shy and Verizon.

I went to this location the Friday after Christmas in order to get accessories for my car. When I…read morewalked in I was immediately greeted by Tiffany. The store wasn't very full they were a few customers and plenty of associates to help. Tiffany immediately greeted me asked what I needed and guided me to the section that had what I was looking for. She processed my transaction quickly and easily and I was in and out in about 10 minutes. This location definitely has more options for accessories compared to the one farther down on route 38.

This AT&T has been my go to store. When I entered there was…read moreone gentleman sitting with a couple. No one else was in the store.After about 2 minutes, I walked up to the man with the couple asking if there was anyone else in the store. He replied yes so I waited. Six minutes later I approached the man asking how long. I never received an answer other than soon. So I sat and waited another 5 minutes wondering if I should leave. Then a young man came out. I explained that while my LG was old, I suspected too many apps were running and could he assist me in clearing them. His reply stunned me saying that the store was only sales and he probably couldn't help. I then inquired that I knew I was up for a newer phone and inquired about such. He took my name and cell number along with my driver's license saying that he would work up a plan and went to the back once again. I sat for an additional 20 minutes then got up and walked out. 33 minutes waiting for nothing while the store was empty. Never again!

Big shout-out to the Apple representative, Ryan! He was courteous and helpful during my purchase of…read morea screen protector. Ryan even went above and beyond by installing the protector on the device. It's good to see individuals who work in customer-facing jobs actually help. Go Ryan!

I will never go into this store ever again. The store employee near the front door was real fast to…read moreask if he could help. I told him that I had an issue with my cell phone. He became uninterested as soon as he realized that I was not going to purchase a new i phone He went on to tell me the store was three hours behind and a technician probably would not be able to fix it and basically told me to fix it myself. The store could improve if they would remove his presence permanently.i would give this store zero stars

Went in with an old computer and Dave was great! Very patient ant took time to explain exactly what…read morethis old lady needed to do. Thanks Dave!

uBreakiFix by Asurion -- what an absolute joke of a business…read more Made an online appointment Sunday night, got a confirmation text immediately, then ANOTHER confirmation Monday morning for my appointment on 5/18/2026. I drive over there only to find the place CLOSED. The best part? The door literally says OPEN. Then there's one sign saying they're "closing at 3pm due to staff shortage," and another sign taped to the outside saying "closed due to staffing shortage, have a blessed day." Maybe instead of sending automated confirmation texts, you should notify customers that nobody is actually there to work. Wasting people's time like this is beyond incompetent. Total clown show run by morons who apparently can't figure out how to update their appointment system or communicate with customers. Store location: uBreakiFix by Asurion 10 Willow Rd Unit 4 Maple Shade, NJ 08052 (856) 382-7029 Save yourself the trip and go somewhere that actually knows how to operate a business. added bonus: what a bunch of F'in morons that run this place. Made an online appt. on Sunday night, got a text confirmation, got another on in the morning on Monday 5-18-2026, I arrive at the business, the DOOR SAYS OPEN, there's also a sign on the door, closing at 3pm due to staff shortage and then, another sign taped to the outside, closed due to staffing shortage, have a blessed day. Seriously, text messages confirming your appointment and then you arrive to find this. what a bunch of MORON's

Just wanted to share my experience of getting a nano sim card. Total process took 10 minutes with…read more5 minutes wait. Nano Sim card was FREE (if u are an existing t mobile customer... ie upgrading from an old phone with micro sim card). That was a pleasant surprise especially because I read online, people were paying at least $20. I received good customer service and you should expect the same

The staff at this store was tremendous in their knowledge and dedication for trying to resolve my…read moreissue. While it wasn't 100% resolved, the knowledge, now-how, and commitment to the issue spoke volumes. If I ever need T-Mobile service or have issues in the future this location will be my go to.

They fixed my phone in 15 minutes and did such a great job. Fastest service I've had. Would…read moredefinitely recommend.

After taking it here to repair my shattered screen, my phone would scroll by itself and sometimes…read moreit would not respond to touch. There were times I couldn't even unlock it. I will have to pay to have it re-repaired now. Infuriating. Save your money and go somewhere Apple certified.

The staff was very professional and knowledgeable. I was very happy that they resolved my issues…read more One of the best stores I've been to.

The staff in this store were very accomodating, polite and helpful. When my new phone refused to…read moreallow me to answer calls, they did all they could to help. It isn't their fault the Galaxy A32 5G has problems that continue to exist, even beyond what the store personnel could do. The answer should have been to issue a new phone since the current one was only 2 days old, rather than try to correct the problem. I would definitely return here and recommend them to anyone using T-Mobile.

Today I visited T-Mobile in complete distress. I downloaded an app that completely made my phone…read moreunworkable. Nothing worked. No phone or text. I was helped by Alexis. She was patient, kind and new exactly how to fix the problem. All of the consultants were very kind and made sure I was not stressed while she repaired my phone. This is true customer service. I left with my phone working properly. If you need help, this is the place to go.

I visited the store on 12/24 and the visit was quite long, as I was upgrading three lines. My…read moreconsultant Nikki was very pleasant and helpful. My issue is the that fact that I was told the is no restroom for customers. I was taken aback. I worked in retail for years and whenever a customer needed to use the restroom, they were escorted. Is this new? I'm not sure but god forbid an elderly person or someone with a disability visits the store.

Walked in and was immediately greeted, attended a free iphone class. It's challenging for…read moreinstructors as no two phones were the same, but he handled it well. I learned a lot He encouraged to return if we wanted to learn more. There was a TV screen which enhanced the process. No hard sell on Apple products

I am having issues with a year old Apple phone. with out even looking at the phone , it was a…read moreVerizon issue and then it was a grid issue! I proved that it was not and was told next available appt was two days away. Thats with apple care also ! they only want sales not to help you when the phones don't work. go Samsung and go galaxy,

Although it's too early to upgrade to the iPhone 15 - boooo - Dionne who helped me out, was…read morestellar. She gave me the low down on my options and was very helpful and creative. Bonus points for being a fellow happy face collector :)

Stay away from this store. When you upgrade a phone they add on all the extras and don't tell…read moreyou. They lie to you while he has a smile on his face. Never go back to this store.