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    T-Mobile

    4.2 (5 reviews)
    Closed 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    2 years ago

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    6 years ago

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    Ask the Community - T-Mobile

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    People searched for Mobile Phones 835 times last month within 15 miles of this business.

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    Metro by T-Mobile

    Metro by T-Mobile

    (15 reviews)

    $$

    So my mom lost her device/phone. My husband and I bought…read moreher a new phone and when trying to Activate the new phone but what I was told on the phone from T-Mobile was that I needed the porting information to keep my mom's number from Metro Pcs, so I kept calling and they said I had to go in person with my mom since she's the account holder to the corporate store at Metro Pcs so that's what we did and then, once at the corporate store, which is this location on Kings Highway in Cherry Hill, they were super helpful everyone there rallied around my mom and did everything they could to help us they were wonderful and very professional however, we needed to make a call to get the transport pin and the account was not bypassed yet however, the manager kept saying how he could not help us so then I asked for another manager on the phone and the manager on the phone transferred to his manager and then he put me on hold for about 45 minutes, and when he came back to let me know an update, he talked over me and would not listen and kept telling me that I need to listen to him, and was very snarky and very rude however, I am at the end of the call. Spoke to Tony who is supposed to be a manager and he kept talking over me and told me that it's now my turn to listen and his eye ID number is 500746 so I just wanna make you aware in case you need to call Metro Pcs because they have horrendous customer service from management on the phone. Everybody in the corporate store was fantastic and super helpful, so I wanted to let you know that Yair and the other management and staff were amazing and super helpful and I just wanted to make you aware of this.

    I never leave reviews but had to for Kings Hwy store and Angela who was a God send. My mom…read moreaccidentally locked her phone and another store made her buy a new one instead of trying to help her unlock her old one and didn't even download her contacts. Angela took the time to help us finally unlock my mom's old phone, factory reset and downloaded all her contacts! I was so impressed and grateful for her patience, friendliness and customer service. GO SEE ANGELA in the cherry hill Kings hwy store !

    T-Mobile - mobilephones - Updated May 2026

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