Products are good but the customer service is absolutely horrible. Impossible to get any actual help. Stuff never arrives when it's supposed to. Trying to get help on the phone is the most frustrating thing. They struggled to answer questions we had, that they absolutely should have been able to answer.... they didn't know that a time of 13h30 meant 1:30pm... With so many people looking for jobs, I struggle to understand why they hire people that don't know what they're doing. read more

Bought a Nintendo Wii fit before Christmas. The on off switch was faulty. Called and was unable to return to the store due to Covid. Brought it in to the store as soon as Covid allowed and I was told it was past the 30 day warrantee. All I asked for was an exchange or repair. Walmart or Costco from now on. VERY displeased with product and service! read more

Great place for technology, terrible place for Customer Service I'm lucky enough not to need a tech-person when I go shopping. I know ahead of time what I want and I've seen side-by-side comparison reviews of technology before I even walk into the store. And that's a good thing cause the staff, especially in the computer area are terrible! Recent experience: My mother wanted a tablet. She was bouncing between the idea of an android or an iPad. So I wanted to show her android options. Even though it was clear we, along with other customers, were shopping and having a staff member ask us if we needed anything would be great, there was a group of five or so staff all just talking to each other, ignoring customers. It wasn't until I approached the gang that one of them started helping. Granted he was cheerful and helpful, but when I worked in customer service, you wouldn't be allowed to hang out with other coworkers when customers were in your area. And if the customers said they were fine, you'd still be on 'stand-by' when they weren't fine. The best part was the two tablets my mother was interested in, were on a display that as sending no power to the tablets! I asked them if they check the power connections every morning and the guy said 'we power on the tablets and power them off every night.' So 'no' they don't check to make sure the tablets are getting power. Conclusion: If I wasn't there to help my mother out, she would have walked away in frustration and never come back. Thanks to MY help, she bought a $700 tablet. So believe the reviews that say in general, this is one of the worse places for attentive staff. They generally aren't that knowledgeable about the tech either. read more

Horrible store, customer service is terrible and geek squad is even worse i had brought my computer in to get diagnosed and they messed it all up. I take the blame for the reason why it needed to be brought in but after talking with other other geek squads like the one in darthmouth they said the process my computer went through was wrong and should not of been done that way and now i am out 1100$ and they still do not take the blame for what happened. It is ridiculous and i am getting others involved but they still will not take the blame for what happened. read more

Like many other big box stores in the tech industry, Best Buy has turned into more of a physical display case for items to buy online. This is fine, since the world is moving that way but it can seem at times as if they don't have much in stock and the shelves can look somewhat bare. It can also be somewhat difficult to track down an employee for a question. I did get great service from a guy the other day and the appliances department. He was very knowledgeable, especially about coffee makers. read more

I've only been in here once. Back home a trip to Best Buy was a weekly occurrence. Hanging out in all the different "departments" putting together my wish list for Christmas and birthday (and the ever important "I love Tara so much I want to get her something cool" holiday). Best Buys back home are like your local grocery store, close by and convenient. Here in Hali? No where near to "close by" and that of course means not convenient. Therefore (dot, dot, dot) my time here is only on a "by necessity" basis. That being said, I feel bad that the reviews (all two of them) for this place are so low. I went in last week specifically for a new cord for my beloved laptop. I didn't peruse the shelves. I didn't jot down the next "must have" on that ILTSMIWTGHSC list. I just went to the computer department and asked the first person available to help me find the right cord... His customer service was pretty good. Not "oh my god I want to name my first baby after you" kind of customer service but it was attentive and prompt. He didn't try to over sell me on things. Just found the cord that was right for me, tested it on my laptop and sent me on my way. I appreciate that. read more

I've been to BB many times, and while I like their selection and in this case don't mind being in an oversized jumbomart (comparison shopping FTW), that's really all it has going for it. I don't know if random customers go around turning on all the stereos/music players, but it's always a mishmash of sound in the MP3 section. Perhaps staff should, I don't know, at least tune them all to the same station or something. And turn them down while you're at it so we can actually hear each other. Much like every other electronics store, the staff's goal in life is to sell you extended warranties. It's amazing how long you can get them to describe said warranty before they finally point-blank ask you if you're interested and you tell them no. ;-) The nail in the coffin for this location is the complete and utter lack of cashiers we encountered recently. We had no choice but to stand and wait ... and wait ... and WAIT for someone to ring us through; I was buying a gift for someone, otherwise I would have left. But the gift had to be bought, the price was right, and so I stayed. First we waited for anyone, anyone at all, to go behind a cash register. Finally someone arrived. But wait, he doesn't have access to the cash drawer! He paged someone else to serve us and took the person behind us in line (who was using a card). So we continued to wait. FIFTEEN EFFIN MINUTES. In a retail store. For a cashier. With access to a cash drawer. Other staff (who apparently are not allowed to touch money) apologized from afar with promises of someone being with us shortly. It was surreal seeing all these kids in BB uniform who ... couldn't help us. Needless to say, this is the last place we'll be buying from again. Still, it's a good store to play with things before buying them online/elsewhere. read more

When Best Buy arrived in Bayer's Lake we were excited. The bf loves his electronics and is always up-to-date with the lastest gadgets. We were under the impression that Best Buy was somewhat cheaper than Futureshop, and we spend a lot of time (and money) at Futureshop. So we ventured in with 2 gift ideas. Because Chritmas hasn't taken place yet I will be calling the gifts Gift A and Gift B. Gift A has numerous versions. I am looking for a simple version, something easy to use. I tracked down a s staff member to show me where I could find Gift A in the store and he shows me and tags along. Now I was under the impression that Best Buy employees did not receive commission, well this guy could have fooled me. "You shouldn't get this one, you should get that one" The one that costs almost $100 more than I wanted to pay. I told him this too, "Oh but the purple Gift A is WAY better than the white Gift A" And then he told me that I shouldn't get Gift A anyway, I should get something like Gift Z, frigg offff ... I did get what I wanted, and paid what I wanted, YOU CAN'T SHAKE ME! I saw a deal for Gift B on their online flyer. When I told the same staff member he looked at me like I was nuts and showed me his least expensive model. OK then, I'm going to Walmart. I got Gift B at Walmart... The EXACT SAME GIFT B for $50 less. ( I'm still a discount shopper even at Christmas time) No more Best Buy for me. Staff are lousy and judge your ideas and also look at you like your crazy if they don't know what you're talking about. This chick is sticking with Futureshop! (and Walmart) :) I will update later and tell you what Gift A and Gift B really are.. can you guess? read more

Price matching. It's what sets Best Buy above the rest. They take any Canadian retailer, online too! and match their price... and on top of that they give you 10% off of the difference in the prices. It's the way businesses should be operating. On top of that the store is a clean and well kept place. With a staff that is willing and able in more cases to answer any and all questions. The only thing holding it back from a 5 starerrrerer is sometimes hard to find products (audio cables in car accessories, etc.) and their lack of awareness of time of year and resulting need for more cashiers/customer service reps. read more

I placed an order for Cable Creation 3.5 mm Auxiliary Audio Cable 10 Feet Slim and Soft AUX Cable for Headphones, i Phones,etc. 3 M (Black & White) 1 Star Tech USB C to USB Data Transfer Cable for Mac and Windows - USB 3.0 1 and they shipped it by UPS and they wrote down wrong apartment number and got left a note saying now I have to pick it up at their location ? Not my fault they had wrong info. I don't drive and if I take a cab gonna cost me an additional $40.00 to pick it up not to mention during a work day which I have to lose time and pay . I am not Happy at all read more

The service here is horrible! Stopped in after work to make a purchase of approx $200. Walked all over the store and couldn't find the item I was searching for or an employee to help. Tons of people working who seemed to run off quickly as soon as I got close to one. Finally was able to sneak up on two employees huddling close together talking to each other. The female staff member told the male staff member where the item was located and told him to bring me there since she was too "busy". He reluctantly brought me to an aisle and told me it was in "this aisle" and took off. I found a poster of the Fit Bit Aria scale but nothing on the shelf. Looked all around again and couldn't find it. Back to searching for an employee! Another guy ran away as I was about to stop him so I went to Customer Service line instead. Finally got tired of it all and just left. Went to the car to call the other Best Buy location in Dartmouth. The phone rang about 20 times and then a woman who wasn't very friendly answered. She looked up the item and a couple of other brands to tell me the prices. They were sold out of everything and she told me to buy it online. Online shopping sounds like a good idea for everything else I need too! At least I won't have to watch people collecting a pay check for playing a game of dodging customers. read more

Any time I find something on their website, it says they have it in this store, so I go in, no product to be found, and good luck finding anyone to look for it, employees here do NOTHING but stand around chatting. Do not waste your time here, buy somewhere else or order online. read more

Very clean and well organized store. Staff helped me find a computer and really knew what they were doing. Told me the specs of the computer then compared prices. I really enjoyed my expirence. read more

I bought a very bad computer here in September; it was my fault as I did no research and bought cheap not value. I brought it back and there was no hassle, none. I was sold mid-range but the service throughout was great from start to finish. I am tempted to use Geek Squad but not seeing great reviews but if Max was an example of customer service, I am happy. read more

Today july 8th 12:30pm, bayerlake best buy, sales manager Aaron. I pre shop on line first so I know what Im buying before I leave. I was buying a laptop, I asked one of the 4 guys standing arround to get me this laptop, I explained to him that I was only interested in buying the laptop, nothing else, thats when the questions started, and it wouldnt end, A socalled manager named Aaron arrived to explain to me that it was store policy to sell waranties with the laptops, I again said no thanks, but that wasnt enough the questions started again, I repeated myself asking them to stop asking me to buy a waranty I dont want one, now Aaron is telling to calm down, so now they start taking their time, and argueing with me over why I didnt want the warantym I was so upset that I will never set foot in that store again. Thanks Aaron of Bayers lake Best buy. read more

Well over the last couple years we have purchased electronics and supplies for our new business and home, and the service was never great. Last weekend we went to purchase a TV and a Wii and heard lots of "Oh I'm busy, someone will be with you *insert snarky face*" . After waiting around we found a sales person who had lots of "umms, uhhhs and maybes". Well we got that home, was missing a piece and tried calling their store to no answer. So a 20 minute drive back out to have the problem resolved. Week after that, returned my PC which is under their extended warranty (second time around) and need to call to ask questions about it, and NO ANSWER at their store. No one. Not on any line, been trying for 30 minutes. Their service is lacking big time. I am not buying anymore products from them. Next visit is to pick up my PC and leave. read more

Came to upgrade my phone, I stood around for 2 hours and no one came around to help. I got help for couple mins and the representative left and no help again for another hour. They need more staff for sure. Not satisfied overall with the experience. read more

The managers are there for you, always. Much better than the Dartmouth store, who lie to customers and make up excuses.

Terrible experience with worst buy! I purchased a TV From Best buy around June 2015 a Sharp TV model LC 32LB2C1U I have unfortunatley lost the receipt and I approached the Best Buy Halifax center to fix my TV WHICH HAS SUDDENLY LOST DISPLAY and check for options but they have refused to accept the TV without the receipt! I spoke to Sharp customer care and they asked me to contact Best buy and then I spoke to the Greek squad(which is just useless) told me if the TV is within a year of purchase I have to contact Sharp, I mean is this how the your customer care works?cant you check my name and reprint the receipt?is it so impossible? How rediculous! Thanks for the so called greek squad and best buy read more

They've usually always been pretty good at Best Buy. Today (maybe cause I had an awful morning) had a great experience with Tris! He was very kind and caring as well as super helpful. Keep up the great work. Anyway my review is mostly just for tris read more

It's to bad the sales people stand around the water cooler chatting instead of helping customers and the make up answers when you do track one down. read more

What has happened to the music dept at the Halifax store? They used to have very knowledgeable and helpful staff. I used to go there for everything as there was a young guy and an older fella that really knew their stuff. When I dropped by in July the girl compared strings to shampoo? And two weeks ago I wanted to bay a Strat and waited for about 15 minutes but there was no one around, so I went to Long & Mcquade and dropped $2000 there. Looks like L&M from here on in. read more

DON'T USE THE DELIVERY SERVICE!!!!!! They will give you a specific date and it WILL NOT BE DELIVERED on that date!!!!!!! I contacted their customer service regarding this issue and Katherine did not care!!! Be cautious! read more

TERRIBLE CUSTOMER SERVICE!..will give you the run around on phone,switch call from one vacant desk to another until you are finally hung up on. Purchased security cameras (4) on Jan. 3,2017,waited until Feb.3 for installation,one did not work,this is now March 15,still haven't heard from geek squad.BB still passing the buck. read more

The Best Buy in Halifax ripped me off and I lost 400$ in the span of 48 hours. I was treated horribly and the manager might be the most condescending person I have ever met. I bought a lap top on black friday thinking it would be a good idea. The staff who helped me didn't ask any questions and acted like I was bothering him. I explained that I was looking to buy a lap top today and I thought the HP Envy was nice. he rang it up and included an anti virus which he said had to be bought with it and Microsoft office. He told me the computer could be picked up the next day. The Computer was selling for 699$ [or something] and the total was 1,013$ when I asked about why it was so high he brushed me off and spoke totally over my head [i'm not computer savvy] when I said I still didn't understand he said I could always return it. I left and sat in my car thinking I didn't want this computer anymore and as soon as I got home I called the manager to ask more questions but I was rushed off the phone. I felt embrassed about not understanding the technicalities so I picked up the lap top, and agin was told nothing when I picked it up. I got it home and it was installed with windows 8 which I had no idea how to use. The Anti virus stopped me from doing anything on the computer [just to go on Facebook] and prevented updates or downloads like flash player to use youtube. Fed up I called back to give a heads up that I was returning it and they said thats fine as long as i still had my receipt which i did. I was feeling that I was being taken advantage of because I am a women and the sales men kept on talking over my head and wouldn't explain in plain terms what was happening, so I brought a more technological experienced friend along with me. I got there to return it and they said they could only return the computer and not the anti virus, Microsoft and the service fees [which I didn't have a choice about and not sure what they even did?] so in total I lost 400$ by stepping foot in that store. Even though I was told that these fees were nesscary and I didn't have a choice, they couldn't be refunded. I will never step foot in that store again and I hope this never happens to anyone else. read more