The short story is, Geebo saved my tablet, did a fantastic job and would have gotten 5 stars from me if not for a few small things that come down to a young business that has yet to establish some solid operating practices to bring them up to professional business standards. That said, I still give them two thumbs up.
Back story: I have a tablet called a Wacom Cintiq Companion, which is a professional drawing tablet that doubles as a personal computer. This one cost just under $2300 (Cdn). It's barely 3 years old, had gotten minimal use, but started exhibiting a problem common to these machines when it stopped charging due to a manufacturing flaw in the charger port. It was now dead and would no longer charge when plugged in. While the company had been forced to resolve the issue for many customers under an extended 3 year coverage commitment, my call to Wacom proved useless. They refused to to concede it was the same issue (essentially a faulty solder joint), told me I would have to mail the unit to them at my expense and gave me a repair estimate of of $885.00 US even though they didn't know what the actual problem was. I would have been crazy to do that, so figured I had a $2300 doorstop on my hands.
I figured I had nothing to lose so checked the web for local electronics repair places and turned out there was a new Geebo just around the corner from me. I took it to them... Neither of the two fellas there had ever seen or heard of a Cintiq before. That surprised me but they still seems confident they could fix it, which also surprised me.
The good: Geebo fixed my specialized tablet and charged me all of $50 bucks! Thanks to them, I will hopefully have years more use out of this expensive unit which really shouldn't have broken in the first place.
The not-so-good: They suggested they could have it repaired by the next day. I was surprised to hear that, but did not hear from them the next day. I called them the day after, to ask how it was going. My tablet hadn't been looked at and the guy blamed it on the tech not making it in or some such thing. This is several months ago now so hard to remember exactly how it went, but it ended up being well over a week of back and forth on the phone trying to find out if anything was happening with it. I was starting to worry this was all just a big run around, but just when I was ready to go and ask for it back, they said it was done. All fixed. And it was.
I think this probably boils down to growing pains for a young company. Guessing they have to get more consistent staffing hours for their techs and maybe make more conservative/realistic repair time estimates so that customers aren't chasing them around. But the bottom line is, there is a huge demand for this service, they seem to do it well and for very reasonable fees. I think this company has huge potential. They certainly saved my bacon and I am very appreciative that they did. read more