Was there just looking around and Tati was extremely helpful and personable. It's hard to find good help these days and she's a step above the normal human interaction. read more

Best Buy has one of the worst apps for any account management I've ever seen. They make it incredibly hard to pay bills and do anything through your account portal. It's unfortunate there isn't a lot of other electronic stores around. If there was I wouldn't go to Best Buy ever again. read more

If I could leave no stars I would. The sales supervisor(Luis) does not know anything about the extended warranties they sell. If you buy a warranty and they exchange the product you must buy another extended warranty on the exchanged item. If Luis understood the warranty he would have informed that the extended warranty takes over when the manufacture warranty is done. Instead he was just going to do an exchange when we had 9 months of the manufacturer warranty left. Chloe and Tati decide to insert themselves, try to be confrontational with us, and the proceed to think this is situation is funny. read more

I went into the Greeley Co location, the greeter John did not acknowledge me, after looking around i went back to John who was talking to the cashier who was 10 feet away, in a rude condescending voice. He finally got someone to help. Who was very nice and then when I checked out the cashier Alan was very professional and kind. I felt awkward that his coworker John would speak to him that way in front of customers. I hate bullys. Ppl Be kind to everyone read more

Weird rules. I came to buy Ray-Ban glasses and they didn't even have samples for me to try on and find my size. That's honestly ridiculous. I don't understand how people are supposed to buy glasses if they can't even try them on. This is terrible. What are you guys even doing? read more

Worthless bot geek squad advice. The advice they gave me was advice I had already tried myself and since it was a bot and they never listened. They gave me advice that was already on the Internet that I had already tried. That's why I went to them duh. They wanted me to come into the store for something I could not bring into the store and I wasn't willing to pay the high price and then they wanted to come to my house. Worthless. Zero stars. read more

Just had some chicken in a biskit and it was amazing will be eating here again! If you like chicken in biskit you're a legend and I salute you. read more

Best Buy Greeley - Chicken in a biskit - Electronics Near Me - Greeley, Colorado

They get no stars this is one of the worst places I have ever dealt with. they canceled my order with no warning after waiting 3 months for my microwave to come in.The day I bought it no told me it was back ordered. paid for everything in full insulation EVERYTHING, but then was going to charge me again for insulation on each item . they refuse to help me the store had no idea what to do and neither does the customer service line this is the WORST STORE TO SHOP I REGRET EVERY PURCHASE HERE . keep in mind I bought a washer and dryer 1400$ , a refrigerator, stove, dishwasher, and the microwave close to 4000$ read more

My husband and I bought a TV on Sunday night, and they didn't have the specific tv we wanted in stock, they had to order it. They offered for us to pick it up or delivery. We opted for picking it up because we'd have it a day earlier. Cue last night. The two people who brought the TV out to our truck kept shoving the box into the back of the truck, while my husband was saying to stop. They got it in, and my husband rode in the back and held the TV box the whole way home. We brought it inside, and pulled it out of the box. The morons had BROKE the TV. I called customer service, and they said to just take it back to the store. So we did so tonight, taking the time to load it on a furniture dolly so as not to damage it further. We got inside the store, and the manager was supremely unhelpful and rude. He said they don't take returns on visibly damaged TV's unless they're delivered. I advised his employee who SOLD US the TV said nothing about that, or we would have had it delivered. I said it was also his employee's fault for not taking care when loading it in our vehicle. He only kept repeating the fact they don't return visibly damaged TV's. I told him I called customer service THIS MORNING, and they KNEW about the damage, and advised I would be able to return it as it had been less than 15 days. His only response is the customer service reps have been outsourced and don't know the in store policies. This store is taking ZERO responsibility for their employees' negligence. And we, who have paid a large sum of money for a new TV, have to suffer the consequences. read more

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What is wrong with this store? I have been calling all day and they don't seem to answer there phones. Ya I try too onto there website and the damn thing isn't working correctly. Can a manager let me know why your not answering your phones? Its pretty irritating. And please don't say your experiencing high call volume. Because I've been calling all day Irritated read more

So understaffed the people who want to buy stuff are walking out. This place is going downhill and fast. My suggestion would be to hire some help or at least make it possible to be self-serve. read more

iPad went blank. Apple will replace for free so I make an appointment through Apple to drop off at Geek Squad in Best Buy. Show up 10 minutes before appointment and get seen well over an hour AFTER my appointment time. Additionally, it took forever to get the thing checked in. "New software" was to blame. Excuse me, but aren't you the tech people? Agent tells me a replace will be back to the store in a day or two. Check the website three days later and it says "work in progress". Chat with Best Buy and completely unhelpful. Tells me to call the store. Call the store. On hold for 40 minutes. This is a repeat complaint on the reviews. Why don't they answer the phone in a reasonable time? Phone guy puts me on hold to check with the Geeks. He takes my information and tells me they are busy but will call me back that night or the day after. Nope. So I call back today and sit on hold... again. Item arrived today but guess what? No appointments available today. Here I sit. Waiting for them to do whatever they do. Everyone has the 1000 yard stare. There is a golden opportunity for a tech guy to create an efficient and customer friendly business. There is no way Best Buy / Geek Squad can stay in business with this model. Amazon will slay this dragon and the next time I head to Best Buy is when they have their going out of business sale. read more

I started a phone plan with them 2 years ago and then neglected to tell me that we could only have one upgrade among the 3 phones we had on our plan... On top of the fact that when you do call and ask for any help regarding your phone plan/bill they always cast you off and say you have to enter the store to get help read more

Horrible service!!! First time and last time I will ever buy anything from them!! Money hunger Greek squad bullshit they have going on. Bought a printer, didn't work so they sent someone to hook it up that cost me $80. U should be able to buy a brand new product that works to begin with. I knew I shouldn't have bought fr them. read more

Typical Best Buy. The employees are always helpful and friendly. I do wish there was a way to try earbuds before buying them. But I don't know how to make that sanitary. Maybe little earbud condoms? read more

I went to pay my bill and the Einstein behind the counter couldn't find my account. He called for a manager and he wasn't any help either. He didn't even try to find my account in their system and pretty much told me that I was out of luck. The customer service is horrible and made me feel like they didn't have time for me. Lazy! Very lazy! read more

Went to best buy to get a car radio installed. The installation folks were awesome (aside from the fact that they misjudged time and I was waiting for an additional hour, but I totally understood), but as I was waiting and shopping, in store associates were just jerks. Evan the customer service rep made it super clear that he didn't have time to talk to me, and he had better things to do. Don't come here expecting good service unless you're getting a radio installed. read more

The good: electronics. In Greeley. The bad: Try to exchange a phone and be prepared to be treated like an idiot at best, a thief at worst. "OIC. One of the main features on your phone isn't working. Do you really need it?" Fun. read more

I went and spent $600 on a tv got it home it was smashed. Took it back and they tried to charge us $20 and then even after all that I spent $700 on a tv and placed the order for delivery this tv came with a free echo dot which I did not receive I went back to get this and they told me that I was SOL basically since I the customer didn't ASK FOR IT. I called and was told I could walk in and grab one for free because if this. Again this store said nope your SOL. My family, friends and I will never shop at Best Buy again it's a joke and they are all disrespectful and not there to help the customer. I swear if my new tv comes damaged at all I'm guna lose my shit in the store like a freaking Karen. And amanda At customer service is an absolute freaking @/$():& from hell. read more

They advertise and you buy what they advertise. You go to curbside, they load the car, and you get home, it's not what was advertised. It's not even a complete or working product. The money is already gone and in the pocket of these bandits. You can't even reach the store because that's the way they want it during a pandemic, It's intentional. I can deal without the TV stand that comes with it or the remote control, and no mention I need a sound bar so I'll live with that; but how can you sell something, even open box, without a power supply. And when somebody tries to call your store to tell you, it's a black hole of NO ANSWER! I am suppressed and oppressed and depressed. I am a very poor man and I spent money on myself for the first time in five years today. This place took my money and gave me a TV that doesn't work. I am so angry at Best Buy and this store. I am so angry, they now have a one star review on yelp. You shouldn't mess with poor people. You shouldn't steal their money and inconvenience them the way you do! And get away with it. But since you do, you get what you deserve right here. read more

I come in this Best Buy often. I like the set up of the store. I love my Samsung tv I bought here. This is my place for electronics

The people at Best Buy are always willing to help us each time we go in. They always are helpful and very nice and professional.

Bought and Electronic item here. open the box up found out it was broke. when I went to take it back they told me they could not warranty it and that I would have to purchase it again. What is the point of going to a box store if they don't stand behind their items. I might as well order it from amazon. And after this kind of service I guess I will. read more

They don't answer their phones. About impossible to get to a live person with their phone system! I'm always puzzled why such a huge company doesn't try calling themselves to see if ithe system is user-friendly! There system of ordering and product delivery (I got 15 emails and texts saying they are cancelling my order)... And, it gets worse if you call the 800 number -you'll end up in the Philippines and they don't know a single thing. I could have called about my puppy pooping and the lady would have thanked me for my call and apologized for the inconvenience because that's all she seemed to know what to say. She clearly knew nothing about Best buy.... The automatic phone system that doesn't work at the local store would have been a better experience. Sad thing is -this is now what all of us as consumers have to learn to deal with. read more

Next time you advertise a sale you should make sure to stock more than two on the first day of the sale. No excuse!

I would give this place no stars if this review let me, so you know I would not recommend this place. I went to make a credit card payment since I was nearby, and they made me wait a whole half hour with only one person in front of me! Then, when it was my turn in line the 1st cashier guy said he doesn't take payments to go to the next cashier! so I had to wait for my turn again. When it was my turn in line again the 2nd cashier lady told me her system is down, so she told me to go to the 3rd cashier lady. When it was my turn in line for what felt like the millionth time, this 3rd cashier lady told me they only take cash payments, no debit cards!! My gosh talk about a headache to make one damn payment. So then I left, I called customer service and waited another half hour to be helped to make a payment. Wow. Overall HORRIBLE service. read more

I went shopping 3 days before Christmas needless to say Best Buy was crazy busy. There were 3 checkers 2 of which were busy checking out customers, the other was texting on her phone. I had to wait for one of the 2 to get done to be checked out. I had mentioned how I would have gone to the other checker but she was too busy on her phone, the checker just laughed when I told her. I was so upset as Jackie, the employee that was on her phone should have been working! Not on the phone! I wrote to Best Buy and reported Jackie, and was told I would get a call from Best Buy, needless to say that never happened! Apparently Best Buy cares about it's customers as much as Jackie loves her job! I will find other places to shop that want my business, and cares about it's customers! read more

They never have any cd or blue ray I'm looking for new or older... It's super hard to get help at this store. The only time I get help is if I ask security to call someone to help me. It seems that they're more worried about catching someone stealing something then actually helping a paying customer which I think is ridiculous read more

This store deserves a less than zero rating. I wouldn't suggest to anyone to shop here for any reason. The management is sub par at best. They are too inept to keep current price tags on their shelves and yet refuse to honor the price tags that are there. We have spent a lot of money with Best Buy in the past and will NEVER spend another nickel at one of their stores. Their Customer Care line is a JOKE! Skip this business all together!!!! read more

I would not ever buy any appliance here . There customer services is a joke. Delivery was late and the products were damaged. Took the whole day off of work only to be told they didn't know when they would be able to get us a new one . We went to appliance factory off of 8th and they were great . read more

I tried to buy a new stove and after two damaged ones and the third one never showed up I gave up. My Real Estate agent says everybody complains about damaged stove and appliances from Best Buy. I will never buy an appliance from them again. This Best Buy sucks. I give them 6 months and we will have another Circuit City. read more

Worst best buy ever. Went in to return my TV which I just wanted to exchange for another one. The idiot at customer service said he could not return the TV even though I had the receipt in hand and he said that was the wrong receipt. Had to go to the loveland store and return it there. When I got there they helped me unload it and exchange it no problem with the same receipt I showed the guy at the greely store. What ever you do go to the loveland store and skip the headache read more

bought a 8 camera zomodo system at Best Buy online with the protection plan and as soon as I install it 2 of the cables were bad.online referred me to the store and they said the protection plan didn't cover cables.and if I wanted a refund I would have to uninstall the whole system.never buy a protection plan from them again.bad service read more

OK if you are desperate. Overpriced and a staff that doesn't have a clue about the productd they sell. If you want a computer go to the Apple store or a decent PC retailer. If you want a camera, they usually only carry low end junk and not even mid level gear. They are a joke. You are better off shopping online. read more

Rude and unhelpful geeks! We purchased a laptop at this Best Buy and got the geek service. After taking it home and doing lots of set up, the product key for windows that was pre-installed had already been used (stolen?). It took three agents, and eventually we had to look up the error code ourselves to figure that out. When we took it back the next day, the geeks at the Greeley BestBuy were rude and not helpful. Then they wanted to give us instructions to take home to wipe the computer ourselves and start over. We asked if they could transfer all the setup we had already done. In a threatening tone they announced that they would charge us for that. Clearly, they had no interest in helping us with a defective product we purchased at their location. Finally, we returned the laptop and got a replacement. The BestBuy employees were pretty nice, but Not the geeks. We expected more from an add-on technical service that we paid for. Thanks for nothin,' geeks. read more