Best Buy in Frederick MD simply DOES NOT answer telephone calls. If you have even the most basic inquiry you will have to go to the store to get any type of assistance. Your call will not be answered, period. read more

My second unhappy experience with Best Buy. Was talked into buying a new Galaxy phone. Told my Samsung phone was getting old. Phone was order and received week later. They stated I had 14 days to return. Three days later I tried to return $600 phone and they found a small crack. No could not do anything for me. Must keep the phone. Will not buy anything from them again. read more

My husband and I stopped in at Best Buy to get a router for our home. This was one of the best stocked and best staffed Best Buy's I have seen. As a browsed I was asked if I needed help by a different staff on almost every isle. I asked a few questions and got some useful information. I am shopping for a new home computer and tablet and felt like I walked away with enough information to be able to make a purchase decision (though I wasn't quite ready to do that at the moment). The store was clean and large, but didn't seem too overwhelming. I would make a special trip to shop here to take advantage of the polite staff and god stock of inventory. read more

This particular Best Buy store has been updated and now includes Pacific Kitchen & Home. PKH is like a high end kitchen store within select Best Buy stores, selling products from Viking, Thermador, Dacor, as well as Miele and the like. Wasn't in the market for a kitchen redo, but fun to browse, nonetheless. They are certainly filling the niche since the demise of Home Depot Expo and Great Indoors. I hadn't been in this location in quite a few months and I like the reconfiguration and openness. Service was great - several of the blue shirts asked me if I needed help and one did help me select the accessory that I was there to buy for my iPad. I've read that Best Buy has recently made efforts to upgrade their customer service in their locations, nationwide. So far, this reconfigured store seems to be in line with the corporate expectations. It seemed to me, based on my last visit, that the blue shirts are making a concerted effort to put customer service at the forefront and actually enjoy working with the customer. Case in point, I overheard a gentleman asking about purchasing an iPad. The sales associate seemed very knowledgable and explained the options across not only different models, but also the differences in pricing and capabilities across the available generations. He customer purchased a fourth-gen 32Gbyte model and seemed quite happy about it. My only complaint was that the check out guy seemed clueless about inputing my Shopkick information, which gives me 'loyalty kicks or points' for walking in the store and actually purchasing in the store (you smartphone users ought to check out this app!). ALL associates should be better trained on working with their non-Best Buy loyalty programs. Overall, I may explicitly visit this particular store, more in the future. read more

If you go to this Best Buy and are purchasing any home theater, audio, or video equipment I would strongly recommend that you ask for Dan. Dan is very fair, polite, and knowledgeable about the merchandise. They price match, and Dan helped me get the best bang for my money. read more

I experienced horrible service the other day. Most of the TV stands did not have pricing on them which didn't make shopping easy. No one there really cared that I waited 10 minutes to speak to someone despite me asking a few people for help. They were unorganized and downright incompetent. I will not return and instead go to HH Gregg if I need something. I hope that these mega stores start waking up or they will be put out of business by the internet and stores that have good customer service. read more

Scheduled a car starter install for 1pm. Was supposed to be done by 3:30. Didn't even get pulled in until after 4. Took about 4 more hours to get it done. read more

Stopped in to buy a laptop. Got a little frustrated. Spent 10 minutes looking at laptops. Two young men were there and never bothered to even speak with me. After about 5 minutes the walked away to good around with 3 other guys. I realize it's the end of the day. But aren't you still getting paid to do your job. I need a laptop asap. But I think someone else will get my business. read more

Excellent new store layout, with superb customer service. It's now like a circuit board "mini-mall" for the latest in TV's, computers, phones, mobile gear, security devices....you name it. The staff is always ready to help out, and quite knowledgeable about everything being sold. Those of us around the Frederick area know this is the place to go for electronics and appliances at the lowest price! read more

Want to charge $25 to recycle a broken tv there that we bought there for $800 in the first place. Ridiculous. If you actually want people to go green and make better environmental decisions then it needs to be free, otherwise people are just going to throw the tv away. read more

Ordered an item online for store pickup today. The item was ready for pickup minutes after I ordered it. I got to the store and was greeted genuinely by an employee who directed me where to go. There was one person in front of me in line and they had me in and out the store with my purchase in less than 5 mins. The cashier was amazingly professional and friendly and when I was leaving another employee stopped us to say thank you for coming and have a wonderful weekend! 5 star experience for sure, I will definitely be returning in the future! read more

Typical Best Buy. Great place to look at electronics before purchase. They also do price matching. Geek Squad warranties are rather expensive. Plenty of space in this store to walk around. Staff were very friendly here. Prices a little more than Walmart but equal after price match which includes certain online stores too. read more

I went to this Best Buy this afternoon to purchase an iPhone 5s. I lost mine at the O's game this past Sunday and I needed to get another one quickly. I probably stood for 15 minutes in the phone section with no attention from anyone. I left but not without a suspicious look from the big guy at the door. I know he saw me standing there waiting for help. I went to the ATT store on West Patrick. I am enjoying my new iPhone 5s. I'm typing from it now. Ask for Matthew. He was awesome! Someone needs to address this with their floor salespersons. I know they are probably a great store and most of their people are thoughtful and polite . They were not this afternoon. Thanks for letting me vent. read more

I bought Samsung 56 inches HD curved screen from this place and their customer service for explaining pros and cons of it was excellent and price was better than others. I also bought 2 wireless head sets for my dad and mom for TV as my dad is hard of hearing and I will say no other place explained me that well head sets and how to attach to TV and what will be needed. Splitters are needed as to make sure which model vs tv and etc. Now at home my mom and dad enjoy TV and no sleep disturbance for my mom and me and my mom can use her ownhead set and I sleep with out interruption. read more

If someone in a blue shirt asks if they can help you, do yourself a favor and say no. My 80 year old grandmother knows more about computers. read more

Store cannot manage inventory. This is the second time I have come here when the website shows that they have inventory but salespeople cannot find any. Order online or from another merchant. read more

walked in at 7pm on a saturday. Really - i knew that i was after - a roku stick thing. Asked at the front for the roku and directed to the the home entertainment section. Okay... look.... look....I walked in unaccompanied by a man..and after inquiring at the front i walked straight to the appropriate section... I passed three groups of two or more employees talking among themselves...OK... wait..no one cares that i have entered their section, really... yes. Best Buy employees rather chat with each other...than to help me...fine. I am completely capable. I can read the boxes of rokus..i can decide from the selections on the shelf. I would have appreciated someone....anyone, approaching me to make sure i was selecting the right product. Hemmed and hawed in front of the roku options...selected one, made it half way out and turned back...went back, reconsidered and opted for the next step up of roku available. Yes - i am woman hear me roar....i do not need anyone's help...but...maybe if the employees would have cared and stopped chatting amongst themselves, I may have made a more informed decision in the first place. I don't know... is this the norm? in the end...good thing that i knew what i wanted, good thing...that i am capable... but...no wonder i rather shop on amazon. if i had not wanted the roku that night, i would have just ordered online. best buy gets...what will happen to them in the future. if they are squeezed out by online it is because the experience is exactly the same....you have brought it upon yourself. read more

Horrible kitchen appliances department!!!! Delivered a broken refrigerator and then told us the wrong time window for delivery forcing me to not leave the house for 8 hours!!!! Will not be purchasing anything from here again. I'm looking at you @dan with the tattoos read more

First, I purchased a MacBook - that went seamlessly. The manager & salesperson were very helpful, but it was uncomplicated as I knew what I wanted and checked inventory on line to make sure it would be there when I arrived. I headed over to appliances, looking for a dishwasher. The staff knew I wanted to replace a JennAir. They sold me a Bosch which was what I was interested in. When it was delivered, the subcontractor installer told me that no Bosch, Samsung or Frigidaire would fit in my 33 3/4" space as they all require 34" and Best Buy staff should have known that. He recommended Kitchenaid. They left & were to take the Bosch back to Best Buy. It's been a week and I have not received an email, a call or a credit for the Bosch that they never should have sold me. I have held 2 different times today. The first 50 minutes and I just gave up after 28 minutes. Lesson learned: don't buy appliances from people who don't know appliances. Frederick is not close, so if I have to go there just to resolve this, I will be even less pleased, but you can't leave less that 1 star. I should have read the reviews first :( read more

Sometimes I go to this store and it's impossible to get any help. But a few times now on big purchases, I've had really great, and honest service from the "blue shirts" at this location. Most recently, I went ready to purchase quite a bit of equipment that I wanted NOW, found a "blue shirt" in the home theater/Magnolia area. Explained what I was thinking of, what my set up would be, etc. He listened, gave a few options, and actually ended up talking me OUT of spending more, since it was likely there was a product refresh cycle next month and didn't think I would be as happy with the configuration (SONOS amp + Home Theater in a box) I had in mind (a big plus about not being commission driven). He totally was right, the SONOS set up I ended up with sounds AMAZING and I don't miss not having the whole massive speaker setup. I also appreciated the "blue shirt" telling me, "if you are going to spend that much on a device, we want you to be happy with it." It says a lot about the salesperson. Thanks Big Dan! That said, if you really want one-on-one service pick a slower day (not a weekend), have somewhat of an idea of what you are looking for (it helps them figure out what's you really want and helps you have a real discussion). read more

The issue I have with this Best Buy is the customer service. When you go over to the cell phones you don't get a hello or nothing until you've stood there for 15 minutes. I had an issue with my insurance on my iPhone. The people in geek squad didn't give me correct information I asked to speak to a manager they put me on hold and than came back like just come in we will take care of the problem. I stated are you sure I don't want to wait you won't have wait to just come in. I get there and I'm told I have to wait an hour. I explained to the geek squad lead, supervisor whatever she is that I already talked to an manager she didn't care just horrible customer service. So I say I'm not leaving get me the store manager they send me over to the phone service area and she says over ride this for me and leaves. No one knew how to do it so they asked a coworker Mandy! My life saver she knew everything very knowledgable and just great customer service! I thank god she was there. The supervisor never came to check on us to make sure everything went smooth. Why didn't anyone want me to see a manager just bad customer service. Mandy is the best just see her and fill out an awesome survey for her! read more

This store has no idea what customer service is. No one here knows how to help anyone with electronics, a movie they are looking for, or even a high end Apple product. The only reason it gets one star is because I can't give it a -1. read more

I would never ask these guys about anything but I must say they are more organizeed than a lot of bestbuys I have been to. Customer service is definitely there which is the least I can say about a lot of places. read more

Sean helped picking out a tv for me Andy wife. His knowledge and customer service are top notch. As a business owner if he came to me for work I would hire him in a second. read more

As others stated the service was bad. Asked someone where something was and was told the wrong department so had to ask someone else who pointed me in the right direction the walked away without asking additional assistance. read more

Was disappointed went in here to get new headphones and none of them worked on the in store displays. We also did not receive good service, one of the clerks started helping us than got distracted talking to the staff and ignored us. Will not be back. read more

Awesome experience at Best Buy today! Jimmy and Michael, two of the gentlemen at the Google Chromebook section, did an absolutely fantastic job with helping out my father and I. I immediately wanted to just jump on here and let everyone know how incredible the experience was and with these two awesome guys in particular! Definitely see them for any help! read more

Tired to buy a memory card for my camera here. asked one of the employees for help. they honestly didn't know what type of memory card goes for my camera. So they just guessed. As i soon as I get into my car, I put in the card to see if it works... The damn thing was a total different size! So I get back in the store asking for a refund, the guy at the front customer service desk was a absolute joke. First before refunding my money, he gave me a dirty look for returning a open item. I told him I bought this a few minutes ago!!! Then he sighs then asked me what the problem was. I told him the card wasn't the correct size for my camera. Then he looks at my camera, and tells me that I have a old camera and to buy a new one because they don't sell my card anymore.. Finding that a load of crap, I just asked for a refund and walked out. Went to Walmart and found that they have the card I needed. Scam. I used to think Best Buy was the state of the art place to go. read more

The staff at the Frederick Best Buy are extremely helpful and kind. This wasn't always the case but I'm glad this store has changed for the better. The prices can be a bit excessive but that is common of all Best Buy stores. The price match option is quite helpful where you simply show them an ad for the same product and they match the price (although it must be from a list of certain websites). The Frederick Best Buy is a helpful store for all of your electronic needs. read more

This store is hugeeeee.... they have everything you may need up in here. The only negative is that one could not get any service on my cell once I entered the building. I felt like I was being held in captivity. Really best buy... why yall doing that to make people get a new cell phone while they in the store. This store looks like a warehouse full of electronics once you walk inside.. Good job best buy! :-) read more

I have lived in Frederick for a very long time and love to stay in Frederick for my shopping having Best Buy right in Frederick County has always been wonderful in theory. It's a large store they have a ton to offer and every item that you could think of. So as far as the options are concerned this location is wonderful. So why did I give it one star? The people! The people will make or break you. It is unbearable to deal with the people. It's unbearable to get customer service. They stand around in groups and talk to each other and stare at you. If you ask them for their help they appear as if they're being put out. I had to go back and forth from Best Buy several times the last few weeks for the same issue. The middle desk where the computer and phone special services was truly a disgrace. I went to the desk where there was three men working and all talking to each other about lunch. I started the desk waiting for them to finish they saw me and still did nothing. They can continue their conversation. I began to unpack my little bag that I needed to show them as they continue to talk. Finally one of them said do you need something in which I replied oh are you ready for me yet. They all looked at each other and laughed and said people come to this desk and just want to hang out so we don't know who needs help and who doesn't. They told me next time maybe I should speak up. Wow! Best Buy in general struggles at this location with their people. I fall that responsibility on the leadership there. Under good leadership we do well in under poor leadership we do poor. That mentality says that Best Buy corporate office should clearly look at the leadership of that location and make some changes. You continue to see yelp reviews the continue to show you over and over how bad this place is being run and yet you do nothing. I encourage the corporate office to relook at that location. Customer service is critical and when I can go to Amazon.com and get the same exact item that I struggled for three visits doing you would think that you would understand homeport and it is. I encourage you to take a closer look. read more

Horrible, they reserved a Chromebook for me in store and said I would receive a call when it comes in, 8 days later, no call, only an email saying that my reservation was canceled because I didn't pick up the order within 3 days. How can I pick it up if nobody calls me to say its there? read more

I ordered a GE Cafe dishwasher from Best Buy in Frederick. It was delivered on 12/4/20 damaged. I refused delivery and it never came into my home. A customer service representative called within a half hour and told me someone would call back within 24 hours to let me know about a replacement. No one ever called. On 12/7, I got a hold of the Specialist Manager at the store. He told me he would look into it and call me back. He never called. I called the 800# on the delivery receipt a week later. I was told the damaged dishwasher still had not been checked in and there was nothing that could be done. I politely said the issue needed to be resolved by end of day or I would cancel the order. Her response "It is my prerogative". The specialist manager called the same day and reiterated the same thing. Again, he promised to call back by end of day and was getting the district manager involved. Also, he told me the order could not be refunded until the damaged merchandise was checked in. As of 12/15/20, no one from Best Buy has called me back nor has the dishwasher been checked in. I had to dispute the charge on my credit card. My recommendation, go elsewhere for your appliances as Best Buy's logistics and quality control are poor. read more

I just spent 30min. walking through the store. I stopped and looked at products in four departments. Not one employee asked me if they could help me. The folks in computers were sitting with their heads in their hands at the desk watching me in car stereo. Never came over or called anyone to see if I needed anything. I came in with the intention of buying two things. A complete car stereo system and a flat screen tv. I left with neither. The greater didn't even acknowledge me as I was leaving. read more

The WORST customer service ever!!!! The guy that "helped" me check out was eating and talking to his coworkers the whole time. He charged me twice and didn't even apologize. read more

I have always had great experiences at the Best Buy till recently. Three weeks ago I called because my washer broke. I called to see about getting it repaired and the lady picked up the phone and said "hold" that's it no hold please or anything else. The worst part was she didn't even put me on hold she just put the phone down I could hear the entire conversation she was having. I thought it was just a one time thing so I tried again today. I called 4 times each time I was put on hold (this time they did put me on hold) but still no one came back and pick it up. I see why people are buying more from Amazon now. The upside of Best Buy was service but if they don't even offer that the higher price seems like a smack in the face read more

This is a complaint for the Frederick MD auto installation department. I ordered an automatic starter for my vehicle four week ago and was scheduled to have it installed the week after I initially placed my order. The day before my scheduled appointment I get a call asking if they can change my appointment time due to the department being over booked, I agree to have my appointment moved a week later, despite the inconvenience. Two weeks later I show up at 11 o'clock for my appointment and the auto department is closed. I come back 15 minutes later and they're finally open. I'm told my installation will be an hour, hour and 30minute wait. After an hour of waiting I get a phone call asking if I had purchased the starter and had it on me, no I ordered the starter online and it is supposed to be at the store. After an hour wait they are just calling to find the item that they should have already installed? Two hours later I go to check and im told the first customer had to go first and they are behind it will be another 45minutes! How am I not the first customer when they aren't even there at 11 for my scheduled appointment time! This is appalling customer service and unacceptable read more

Recently went on a search for a new tv. The guy in the tv department spent at least 30 minutes with me explaining all the different types of tv's. He was very helpful and worked with my budget. This guy was knew his tv's! read more

This store has great helpers. Got an excellent TV system and it was delivered and installed 2 days later by the "Geek Squad" with no fuss/no muss. I have found Best Buy in Frederick to be an great place to buy your appliances and electronics. read more

I was very unhappy with the way my computer repair was handled by the geek squad. I don't feel that my small project was worth this company's effort. I wouldn't recommend them to my friends. read more