horrible customer service I only see two associates on the floor the rest leads or managers are just sitting down I spent 50 mins waiting to be helped not one person checked up and asked if I needed to check something behind a locked counter The bald Hispanic dude in the front said he couldn't go anywhere but just sit down at the front door read more

There was a worker today standing around at the front door that was just so unprofessional & rude. I liked this location bc it's closer to home but I don't think I'll feel comfortable walking in here anymore :/ read more

I have been in this Best Buy Store (representing the CPT) a few times but never wrote a review. The Compton Best Buy is always clean and the employees are always fantastic. Today, C.C. and Carlos helped me pick out a brand new LG Stackable Front Loading Washer. My old one died. To repair it would cost more than purchasing a new one. What I liked about C.C. and Carlos was that they were very knowledgeable, helpful and courteous. We scheduled a delivery and installation of my new unit two days from today, and Best Buy agreed to remove the old one. Best Buy could not have been represented any better than these two wonderful people. Thank you, thank you, thank you. I'll be back because I am a very satisfied customer. read more

Best Buy - My new LG Stackable Washer - Electronics Near Me - Compton, California

Poor customer service. Went to pc section to purchase a graphics card and the two associates ignored me to flirt with each other. When they finished they decided to help someone else behind me. Total disrespect and I'll be damned if I spend over 1K on a 4k graphics card and be treated like a dog while doing it. Both of yall just lost out for the store. Im going straight to micro center. read more

Very disappointed. We have been purchasing from Best Buy for years and have never experienced this level of frustration. I purchased a TV for in-store pickup. When I got home and was ready to install it, I discovered the TV was completely broken. I immediately returned to the store hoping for an exchange. After Geek Squad reviewed it, they smirked and insinuated that I was the one who broke the TV, stating there was nothing they could do. They gave me Best Buy's customer service number and told me to contact them. Customer service then instructed me to return to the store, assuring me they could help with a refund or exchange. When I went back, the store manager, Ken, completely dismissed my concerns and continued to insist the damage was not Best Buy's responsibility because it did not go through the Styrofoam packaging. Being accused of damaging a brand-new TV that was broken straight out of the box was extremely frustrating and disappointing. This experience has completely changed my view of Best Buy and their customer service. read more

This place is extremely unprofessional. The employees are rude and lack basic customer service skills. They have an issue with their attitude and facial expressions when speaking to customers, which makes interactions uncomfortable and disrespectful. On top of that, they are unable to provide proper advice or helpful guidance when customers come to them for assistance. If you do not know how to help people respectfully and without an attitude, then you should not be working in the customer service industry. Customers deserve to be treated with professionalism, patience, and courtesy--none of which are demonstrated at this best buy location here. read more

Having a bad experience as we speak. Purchased a computer laptop and that went fine but I also purchased some gift cards from the front and finding that pin# on the back of the cards aren't visible! Can't get in touch with a manager during busineee hours just long long hold times. I will never ever purchase a gift card from here again! It must be a scam that they're selling gift cards like this. I am not giving up and takin it to the headquarters as I don't have money to give away! read more

Adewave provided superb customer service. He helped us locate the last remaining sony bar 6 theater. Thank you for going above and beyond. 5 stars given. 02/08/2026 read more

They never pick up the phone, I was returning something I bought online (item never left the store) after the return they dropped it onto the ground behind them (headphones) idk kinda crazy read more

This is the worst Best Buy I've ever been at in my life. They totally scammed me, I returned a phone via att never got a refund and they refuse to pick up the phone and help me receive my refund. They say it has nothing to do with them! They don't even try to help before telling me to go somewhere else or telling me to call att like I didn't 100 times already. Ken & Joe are awful managers. The short man who runs the floor is no help either. This is the worst Best Buy I've ever been too the team just does not care about its customers and seems like everyone in here wants to be somewhere else. I'm paying $1000 for a phone I returned! Worst customer service of any Best Buy in my life! Will never shop at this location again! read more

Today is my dads 80th birthday. He and my brother came to the Compton store to purchase a washer and dryer set. The attendant was very rude and abrupt with them. As a result, they walked out of the store. This is totally unacceptable and unprofessional. Tried to call the store to speak with the manager. My call was directed to a remote person. You must come in to speak with a manager/supervisor. Best Buy are you really the Best Buy? read more

Victor was a great help and with service gave honest feedback with pc parts as well he had a good attitude and understood the requirement of thing I needed read more

This location actively and knowingly participates in scam returns. @customer service dept- if you're gonna do this, be smarter and don't exchange 3k in product from a different store in the same day. read more

La persona que está en la caja para recibir los pagos de cada mes es una persona que no tiene una buena actitud definitivamente no recomiendo este lugar le pregunté si hablaba español me contestó bien cercano pero no se molestó en Llamar a alguien para que me ayudara tengo aquí ya algunos minutos espere y espere y no ha venido nadie definitivamente deberían de contratar personas que hablen inglés y español porque personas que hablen inglés hay muchas si ellas no aprecian su trabajo y somos los clientes que les damos de comer pero ellos realmente no aprecian lo que el cliente vale definitivamente no no recomiendo este lugar read more

Customer service is horrible. I went to the store to get a portable hard drive. The representative said he would need to get a key to the door and will be right back. After waiting for 10 plus minutes. He is helping another customer. The least you could've done is come back and said that you're still waiting for the key to be brought to you. I will go spend my money and time where it will be appreciated. I will never return to this Best Buy. read more

Bad customer service, came to the "customer service" section and 3 employees were just standing there talking and just staring at us. I kindly let them know that I needed assistance and I was totally ignored. After waiting for 15 plus minutes a nice gentleman under geek squad helped us. They have to monitor their employees more because it seems like they just come here to talk and not help!! read more

Best Buy - Electronics Near Me - Compton, California

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they kept us waiting for 30 minutes + in customer service. I went to best buy to purchase a game pass and i had a couple questions about it since i didn't know anything about the game pass nor the backbone controller. this tall chocolate man with a beard who claims to be the "gamer" of the store, approached me asking if i had any questions and i did obviously, i told him about my situation and he recommended the CORE game pass, but once i redeemed it, the controller told me that i NEED THE ULTIMATE game pass, so i went back to best buy to see if i can get a refund for it. and the audacity the man had to put the blame on me to make it seem like i was in the wrong when he recommended me the wrong thing. he kept trying to avoid me, so he doesn't fact the situation...so ridiculous. read more

Best Buy - Electronics Near Me - Compton, California

I can see why people are starting to opt more for online buying. The service here is lacking. The selection is limitedd. I tried to get something from here, and the guys working the department were kinda rude. It was overpriced anyway, found a much better deal online. Would not recommend this store. read more

Order part online. Ready in 1 hour it says, so I get there in 90 minutes. Get told to wait for confirmation. Wait another hour. Still not ready when they could easily just process it when the item is literally in store. Yeah, the garbage rating this place has is justified. read more

The worst Best Buy they have no heart bought a tv worth 400$ they never explained that I have up to 72 hours to return if broken so I had it in my livingroom for a week opened it last night and it was broken big time so they said they can't do anything about it so I went to another Best Buy and thank you Jesus they returned it but this place they don't care about people read more

I went into this BestBuy to return an open box microwave. Before I went to the store, I first checked online if I could return. Unfortunately for me, I was past my return date. I contacted Best Buy customer service and they approved an exchange (see picture). Carmen, the store manager, denied my exchange. She said, "I don't know why they gave confirmation numbers," and sent me packing. read more

Best Buy - Interaction with customer service - Electronics Near Me - Compton, California

I came here to spend at least $600 and got disrespected by a bomb named Andrew. He got upset that he couldn't understand what I was asking him and started screaming and cursing at me. He called SECURITY and asked him to kick me out of the store. A guy named Brian came and started telling me not to say nothing with a manager name, Joe. Joe was all right and was trying to help me and said that he would talk to Andrew after he started cursing at me and going crazy. On the way out, I found the real store manager that Joe never told me anything about Marco and had a conversation with him. He told me he would check the cameras And have a talk with Andrew as well. If you're looking for a professional Best Buy, don't come here! read more

Waste of time. Bought the wrong headphones and needed a quick return. Their return policy is only 14 DAYS to and I couldn't even get to exchanged even tho it was completed unused. What a joke. The person helping was as helpful as he could be but his supervisors only suggestion was for me to "sell them online" LMAO Best Buy needs a better return policy or else they must really be needing $$$ I'll be emailing corporate and the supervisors name for completely wasting my time. read more

This hands down the worst Best Buy the managers are useless and employees pretty much are the same .... Don't come here they sell broken stuff and don't let u exchange it ... smhh management needs to be fired asap go back to putting fries in the bag read more

I did not like the service at this location. They'll give you any excuse to not want to help you. Also, I emailed the manager Joel Frias in regards a refund on a phone till this day. He has not emailed me back or followed up regarding that matter. I do not recommend this Best Buy to anyone. read more

Although it has been almost a month since I been in the store I still remember this young lady Anya helping me find the right computer for my buck. Anya took her time with my needs and was very patient in the process. Thank you Anya for your support and wonderful customer service! read more

Best Buy is lost its way ! they got rid of basically all the DVD movies section which is the best part of Best Buy. I would drive $150-$300 on blu ray! Now I take my business elsewhere . read more

Becareful with their insurance and membership. It's a scam. I have full warranty on an appliance and after a month I still don't have it. It took a two weeks to get shipped out for repair, another two weeks to get repaired and it's taking more than 10 days to get shipped back. They always have excuses but the point is that I lost too much money waiting for my over the range microwave to get repaired. read more

The Best Buy store located in compton has the worst customer service and warranty insurance on appliances. Don't buy at this store.

My name is Ricky K Benjamin I had one of the Best customer service experience in my life at Best Buy #1432 Compton CA. I walked in the store to the Geek Sqad department looking for a charger for my lap top. Geek sqad member Bryan Reyes was booked til tommorow. I explained my. Situation to Bryan Reyes and he took time out of his busy schedule to help me on the spot and found the cord for me I needed. All done in 15 minutes. Thank God for employees like Bryan Reyes. Whatever you'll do at Best Buy Compton #1432 please don't allow Bryan Reyes to get away from you all. God Bless you and your family Bryan Reyes. From Ricky K Benjamin read more

Best Buy - Your awesome Bryan Reyes. Thank you Bro - Electronics Near Me - Compton, California

Lorenzo and Daniel were both very nice, patient, and informative. They had the patience to switch different brands with me and dealt with my indecisiveness. Would definitely recommend this location to friends and family. read more

I went to purchase appliances for my kitchen after looking around I noticed no one was there to assist me I did notice a sign to scan a bar code so I did to get added to the list after 20 min went by and no assistance I decided to leave. I can spend my money elsewhere. Is this what customer service has come to? It's really sad because they had the refrigerator range dishwasher and microwave I was looking for. But I'm sure I'll find them at about appliance store read more

Staff was helpful and very professional. They didn't have the item I came in for but they recommended shopping online. I m coming to this location from now on the Lakewood location sucks. read more

as a former employee of Best Buy disappointed at the store and it's management. They don't even bother to work with their customers. I purchased a set of flex three days in they stopped working took them into the store. Exchange them again three days later second pair stopped working. unfortunately, due to work schedule went over the return policy by not even a day. store refused to switch out headphones or give refund. Return policy expired yesterday and they wanted me to purchase a $49 return membership and order for me to even return the beats back just because I didn't go in yesterday. Manager then said you could send them to Apple or bring them into geek squad to get fixed asked if I could drop them off now since I was in store manager said I would have to call and make an appointment for drop. read more

Went in to buy a speaker and Willy from the Geek squad kindly helped us. He did an amazing job, he was very thorough with everything he was explaining to us, definitely one of their best staff members. We were also helped by Naela who also did an amazing job. She did an awesome job to help us with everything we needed. read more

I walked into the store looking for a speaker and I got distracted by the phone cases. I literally was looking at one phone case and two male employees automatically approached me accusing me of trying to steal a case. Literal harassment and borderline bullying. These male employees are the most rude and disrespectful boys. I have never experienced harassment this type of behavior. I do not recommend this Best Buy!! read more

Some people are idiots don't know how to help you at all , I asked for a discount on a refrigerator that was damaged before buying and exchanging it for a different one , she said to ask for it the wholesale but they said they don't do that cus is only a wholesale, when back n talk to the actual manager and he said now call customer service , I did and he said it's to late for the discount cus the product was already purchased I had to do it before f***ck told the girl before even paying for it , it's disappointed that they can't even help you with the simple information, now I lost gas money going back and forth going up and down from a 2 story apartment,, disappointed with the workers... read more

I ordered a brand new dryer with the steam option and sanitize option. Mind you someone has to be there so have to take time off work. It took about a week and a half for it to be delivered. When it came it was defective. I called and they said I had to wait 24 hours to report it and I told them they delivery guy even took pictures - still have to wai. The door didn't stay shut. Why they dont make sure everything works I don't know. Then when they picked that one up and brought a working one they didn't install everything. I paid to have everything installed but they choose not too. So now again they have to come out and install my dryer. The only thing they say to you is I understand your frustration that is it. read more

The worst set of employees ever! The manager is racist. I always come to this location I've bought two tvs worth over 1000 dollars and the dummies gave me a hard time over a 200 dollar laptop. My wife who is a refinery employee is always gifted best buy e-gift cards and that is how we purchase our items from the establishment. This particular day we came in to buy a hp laptop and the sales lady who is Ethiopian or whatever African descent instantly tried to turn us away claiming they do not accept gift cards because of fraud. The boo boo of a fool manager came over and pretty much said the same thing but after all the huffing and puffing Jaimie the manager with all the unblended makeup finally completed our purchase. Moral of the story if you're African American come in with cash or don't come in at all. read more

10/10 thank you to Anaya for helping me out. I needed a computer and she went over all options. Her professionalism really sold it to me. Thank you for being informative and being patient. read more