canceled a pickup order saying I took too long even though I was waiting for the confirmation to come pick the item up for my child's birthday. Not only did they cancel the order. No one answered the phone all morning horrible service no accountability will spend my money online or at Best Buy. Hope GameStop shuts the down. read more

Long story short they had a pre order for a product. You had to pay for it in full and then wait over a month to receive it. Well I was busy the day of release.so when I went in today the last day to pick up, which they didn't say you had to be there they sold it. SO THEY MAKE YOU PRE PAY FOR AN ITEM NOT HONOR THE ORIGINAL PRICE, AND IF YOU DON'T SHOW UP THE DAY OF RELEASE TO PICK UP THEY WILL SELL IT. This is unacceptable of a business. Will report them to the bbb. read more

GameStop - Company memo stating that if you didn't pick up your product they would sell it. Even if you prepaid for it. - Toy Stores Near Me - Downey, California

Would've gave a 5 star rating but they lost my card and even though I have my receipt my card I won't get back had that card since I was in middle school took real good care of my card. read more

Saw their instagram post on controls pulled up and was told they were no longer taking in trades. Its 6:10pm. Poor customer service .

I don't like to go on here and talk negative about any GameStop, but the few times I tried calling them, regarding my pre order copy, they either are to lazy to pick up the phone, or will politely pick up the phone and put you on hold to only hang up the phone on you. While your question was never answered! All of the experience that I've been here, theirs always a long line and you are waiting about 20 minutes to get ur game or accessories for ur console. read more

I made an order online and went into store to pick up. The store told me my order was canceled and I was told I would receive a refund. The store told me I would need to repurchase my items. I made the repurchase. I have still not received a refund for the order that was canceled by an employee in store. It has been months and no refund. My online order still shows active. I have not received a refund for the order that the store said was canceled in store. It doesn't make sense because if my order was canceled why doesn't it show on my account and customer service says my order is still active. I was scammed. I paid 2 times for the same order. This is ridiculous. I will be reporting this location to the BBB. read more

Ive come twice to this gamestop no matter how many times you call they never answer the phone and they werent even busy. Twice i got the worst customer service! The people that work here dont it like when you ask them questions. First time i came i made line and waited my turn and even waited 20 minutes in line to just ask if they had a specific item and the girl gave me attitude, I then showed her my phone and i said to her that I saw they had 7 items in stock when she sighed annoyingly and went to check in the back then after 15 minutes she came back and just helped the next customer in line and completely ignored me. I went politely ask her excuse im sorry by any chance did you find you any, she rolled her eyes and said no, next in line, completely just shoving me to the side. Second time i came in same thing came to ask for an item if they could help me find it or if they could check the system where i could find it, they just said if its not on the floor there is none then went on to talking to the coworker. This is far by the worst Gamestop I have ever gone to. I wouldnt recommend it ! please change your staff. read more

The manager is super unprofessional and has an attitude. She has no respect for anyone or their time . She is bad for business and has no business being a mgr . The other staff is friendly and helpful but she is not . read more

GameStop - The unprofessional mgr - Toy Stores Near Me - Downey, California

I decided to stop this GameStop after watching a movie at the Cinemark nearby, since I was here anyway. It's been quite a few years since I've been to this location, but I have to say it looks a lot better than it used to. They have these really awesome displays that I couldn't stop looking at . I also really like how the employee inside was really helpful and friendly, while still being really relaxed and low-key. High energy store employees always drain me . The store is set up so that you don't feel too cramped, and all the products are easy to look at. There was so much so look at in this store, I spent like 15-20 min just walking around and looking at everything . Well anyway, definitely recommend this location! read more

GameStop - As a huge Linkin Park fan, this was a really nice surprise! - Toy Stores Near Me - Downey, California

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genuine scammers taking advantage of a kid. came here for a ps5 and the sales person asked if we wanted it used. and suggested we get a warranty because it was used. warranty ended up costing the same as a brand new ps5!! ps5 controller L2 button is way too lose. and the led light doesn't work. i am so sad and upset. these problems were not made aware to us read more

One of the cleanest and nicely set up GameStop I've been to. The workers are helpful and provide good customer service. Good spot for me locally for pre orders and trade ins. read more

place sucks they never answer the phones it makes no sense at all i don't understand how managers allow it

they refuse to answer their phones, have bad inventory, bad workers, you get the point. it's surprising how they are still in business. this is one of the only other locations near me and it's just as bad, if not worse than the location near me. read more

Had to pick up a quick online order for my son. Pokémon game for Xmas. Figured it would be quick and dirty. In n out snd on my way. Well it was fast. But coulda been faster. Had to stand there and listen to Fernando and some Other guy behind the counter talking to some nerd customers about some you tube body builder who eats raw meat to bulk up. Never mind you have a customer here who wants to get in an out. Hence why you do online orders. Oh do you need help? No. I just really enjoy coming here randomly to game stop to listen to your very appealing and so interesting conversation. NOT!!! Of course I need help. Bla bla bla bla bla bla bodybuilding bla bla What's your name. Check. Found it. Bla bla bla bla bla bla bodybuilding bla bla Oh what's your order number now. Check Bla bla bla bla bla bla bodybuilding bla bla All good. Wait. Let me see your ID. Never mind that you already saw the email off my unlocked phone screen that you read. Check Bla bla bla bla bla bla bodybuilding bla bla Ok you are good to go. Happy holidays. read more

Bro gamestop is so booty. I went to this location cos I had two year warranty on a brand new ps5 remote I had bought. When I went to get it replaced they replaced it with a used reconstructed remote. I get home and the thing loses charge in 2 minutes, it has to be connected to work without dying, and the touch pad does not work. I didn't get warranty as I thought id be getting a new remote but yeah. Horrible. Now I have to go drop 79.00 on a new remote. Never buy anything from Gamestop man. I should known but I wanted to think they wouldn't screw me over.​ read more

Nick was wonderfully polite and knowledgeable about games and consoles!! Store was very clean and organized.

I highly recommend this game stop than any other location. Liz and Fernando were very helpful and has the best customer service!!

They never pick up the phone I've called different times before in the past and always the same thing: NO ANSWER

They had what I needed. Been coming for a long time. Check the the online inventory ahead of time

The store is solid, employees are helpful and not too pushy. GameStop in 2022 is a new and much better store than what used to be!

Avoid GameStop. Tried calling this location and the phone seems not to be in service. I went a couple stores down and spent my money at BestBuy. read more

Good fast service, always clean and organized very informative staff always goes above and beyond

This gamestop falls in line with the majority of gamestop stores having a selection of new and used games, organized quite store, good air conditioning, product samples and decent week and weekend hours. I came here to this gamestop which is in the downey Landing plaza off of Lakewood & Stewart/Gray near Jamba, Best Buy, Staples and all of that. The parking was great and this area is convenient for shopping so I walked in. The workers were helping people at the front as I began to peruse a nice assortment of used WII games. They had DS, PS3 and Xbox games but I do not have those machines. I saw a few games I liked for $8 and $14 so I may be back before the 25th. In this economy you need a placed with used entertainment at reduced prices. They had games you can try out on protected WII and PS3 stations but I left to take care of errands and job searches. I enjoyed my time here. read more

When it comes to game stores all I ask is that the employees slightly understand gaming culture, the employees here did, so they deserve a 5. Also they were polite, so that helps. read more

This place is not reliable when it comes to preordering in store. Preordered the day preorder went live and they didn't have my copy at release and was told they aren't expecting to get it. Don't preorder your games here. read more

Went this morning at 5:00am to pre order the X box series X empolyee arrived at 7:00am and did not mention they only had 10 x boxes for pre order until 7:40am. Left so upset unprofessional this was. I wish i could put 0 stars . Unfortunately i called other GameStop that carried 50 x boxes and they were sold out. Avoid this store read more

Big thanks to Alyssa and Kenya for helping me trade in a ps4 and with purchasing a game. They were super friendly and nice throughout the whole process! read more

Some of the employees are assholes to the customers. They dont know to to talk to people. Some guy asked for a price match and the employee didnt give a fuck. I was gonna ask the same thing. I checked the best buy app for what i wanted walked 30 seconds and saved 10 bux. read more

Have been coming here for a while now and everyone is very friendly always ready to help love this place I have gone to others and they really don't seem they want to help but this place definitely is a A+ for me read more

This is probably the worst Gamestop to come to, customer service sucks. They will definitely not price match with any store. The young lady with the curtly hair has horrible customer service, she definitely needs some extra training. read more

So I went to make a purchase this morning. 1. The guy opened after 10am 2. He was rude 3. Refused to make a sale to a guy who was chatting with me before walking in 4. Yelled at the guy 5. Yelled at me, because I was asking what his problem was 6. I questioned him about his new policy of 1 item per FAMILY I know about (1 PER CUSTOMER) 7. He was rude to customers calling the store 8. HIS NAME IS JON!!!!! read more

There seems to be a new manager at this store. Having previously been to this normally dumpster fire of a store, I gotta say, it's really changed for the better. Michael is gone, Jon is gone. The new reign of Ryan begins. Gone are the days of being constantly upsold as soon as I entered the store. Ryan was super wonderful, was genuinely concerned about my needs. He isn't some corporate robot, but my friend- and I think that's what this Gamestop needs. I'll definitely be coming back! read more

I went to 4 different stores looking for any type of Xbox 360 accessories, I know pretty old! But I finally decided to stop by and I'm so happy I did! I went in about 4:30 on a Monday and the Lady and Gentlemen working were very nice. The lady greeted me, and was my saving grace! She told me they didn't sell/have any Xbox 360 equipment expect for the two items I needed for my controller. I just wanted to say thank you, and I appreciate the kindness during these hard times. read more

Horrible customer service. I ordered a PS5 black controller online for Black Friday. After 2 days, I never received a online confirmation that they had my order even though they had them in stock. I called and a male employee told me the system was not working like it should but he LITERALLY says he's see's my order on their desk and it's ready for pick up. So I go the next day after work, and when I arrive, there's a big mess of merchandise all over their desk. I told the employee, a overweight female, that I'm here for my online pick up. She can't find it, but finds the online confirmation paper which shows they did have it. She accidentally gave away my order away and they no longer have anymore in stock. All other stores did not have them in stock either. I drove from La Habra to this store because they were the only ones that had it stock. She didn't apologize, she merely shrugged her shoulders, and didn't care. I contacted customer service and they gave me a "too bad" attitude too. This is completely crap. I needed up waiting a few more days and make another long drive because of GAMESTOP'S mistake. Just a horrible experience with this store and it's employees. read more

First of all, we walked in and right off the bat the vibe was not it. They barely greeted us and Kenya was SO unprofessional. She starting hitting on my boyfriend right in front of me and looking me up and down instead of doing her job!! Like girl this is not the time for stuff like that tf? Mind you she barely even helped with what he was asking for!! After we came back from getting a HDMI cable, another employee came to help us and didn't know what he was doing AT ALL!! He even asked my boyfriend for help WITH HIS JOB in the background Kenya was complaining about her job like there was nothing to do while the entire store was being filled with customers. She was on the phone with a customer who was asking for a game and said it was in stock in store, but when they came in they actually didn't have it. This store is so unprofessional and they hire people that don't even know what they're doing!! DONT COME HERE!! PLEASE WASTE YOUR GAS GOING SOMEWHERE ELSE I BEG OF YOU!! P.S. the manager was cool and knew how to do his job right read more

Your hours state that you close at 10 Friday and Saturday...we drove to this location at 9:15 and it was already closed. Sign on the door says they close at 9. Update your hours so people are not wasting their time and gas! read more

I have never had a problem here. The workers are friendly and helpful. :) Store is nice and neat. This is an excellent GameStop.

Ok So i walked into this gamestop today looking for a wii nunchuk and i walked in mind you didn't get a greeting or anything. This was around like 10:50 to 11:00 am so I'm looking around looking lost because I'm looking for the wii nunchuks and this man at the cash register asked a lady if she needed help with anything even though I'm just standing there looking lost and the lady said no thank you. I waited a bit to see if he would ask me but didn't even bother asking me. Mind I'm a 5' 6 black girl and this guy was hispanic he seemed to be greeting and TRYING to help all the hispanic people. But didn't bother with me until i finally asked for where they were and he said oh all we have is pre owned left but we I have to unlock it so i said ok and stood in line. So i get to the check stand and i ask for the pre owned nunchuk and he GOES OVER THERE AND SAYS THAT WE ARE OUT WTH. WHY WOULD HE MAKE ME WAIT IN LINE WITHOUT CHECKING FIRST OR TRYING TO AT LEAST SOMEWHAT HELP ME. AND MAKE ME WAIT IN LINE ONLY TO NOT HAVE ANYMORE. LIKE REALLY GAMESTOP YOU HAVE ONE JOB AND THATS SUPPOSED TO BE ANYTHING TO DO WITH VIDEO GAMES. YOU CAN'T EVEN KEEP SIMPLE THINGS LIKE WII NUNCHUKS STOCKED A FEW DAYS BEFORE CHRISTMAS PATHETIC!! On top of that the man who helped me who i had never seen before by the way i always come into gamestop with my bf and had never seen him until today. Maybe you guys should really TRAIN THAT GUY ON HOW TO NOT BE RACIST AND HAVE BETTER CUSTOMER SERVICE SKILLS INSTEAD OF MAKING ME FEEL LIKE CRAP AND WANTING TO LEAVE AND NEVER COME BACK. The usual staff here is always nice here and helpful i don't know what happened when it comes to that guy. I'll describe him he had black hair with brown skin id say he was about 5'8. This happened 12/22/16 around 10:50- 11:00 am. read more

This store by far has the best support and people are always smiling and in a good mood. This store is worth coming here the are very knowledgeable and up to date with all the sources. Thanks guy! read more

Worst gamestop ever. They incorrectly listed their business hours on yelp and on the gamestop website. Wasted my gas and time driving over there for nothing. Someone should correct that so it doesn't happen to anyone else read more