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    Best Buy

    2.4 (261 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

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    Electrical Adapter I bought @ Best Buy for my upcoming trip to Spain
    Phil S.

    11/18/21 - Howdy y'all I went here yesterday in search of a specific item. Whenever you travel abroad weather it's in Canada, Mexico, a Philippines, Japan, Taiwan, Vietnam, Italy or France most countries have specific power requirements. Every time I have travelled abroad I'm left scrambling looking for the proper wall connection to the outlet. 11/26/21 - I'm going to Madrid & Barcelona for our 25th anniversary. Rather then scramble looking for the correct I went to Best Buy and bought a plug adapter that is good in over 165 countries. Anyway it looks like it's good to go in the EU

    Cynthia H.

    I had a really good experience at this Best Buy. It could be that I arrived to the store shortly after it opened so there weren't a lot of customers, but I got the feeling it might've been the same even if I arrived later. I went in to get a HDMI multi monitor adapter to connect two external monitors to my laptop and a surge protector. The guy who helped me was also training someone so maybe he was being extra cautious and patient in answering my many questions but nonetheless he did assist me and help me get my computer accessories. When I got to the counter to check out I noticed the surge protector rang up $10.00 higher than the price tag. I went back and took a picture to show the cashier. She also pulled up the item on her phone and the price that came up was correct. She explained that they made a mistake in placing the item in the wrong spot and she could call a manager. She then showed me some other options that were cheaper. At that point I explained more about what I was looking for and we found a different surge protector that suited my computer adapters better. Instead of me having to go back and pick it off the shelf, she called someone to bring it to us. It saved me time of not having to go back to the aisle and find someone else to help me. Overall I was pleased with the customer service. The store was clean and they had a lot of product in the store from TVs to large and small appliances. They also have a parking structure and plenty of spaces to park.

    Liv L.

    I didn't go to Best Buy expecting to write a review after my visit. But after the wonderful experience I had I simply had to leave a detailed review. I had just flown in from Washington State to attend my husbands Navy Graduation the following day. I needed a Camera. I expected to be looking and thinking for over an hour and the reality is that I was in and out in about 35 minutes. And it's all thanks to Edwin. His remarkable demeanor and fruitful knowledge of the cameras on the shelf in front of me made my decision making, clear and quick. He had an answer to every question I had, and when I was finished he had me set up with a camera, a case, and a memory card. To top it off, he also helped me figure out financing through a store card. I'm usually intimidated by technology but because of Edwin's thorough help I left the store satisfied and relaxed knowing that I was going to document my husbands graduation with reliable equipment that functioned the way I needed it to. Thank you so much Edwin. - Melissa and Olivia

    Proof that this is a pattern with this employee. Any coincidence how reviews got better recently. Interesting

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    Page 1 of 7

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    Mr. Appliance of Northbrook

    Mr. Appliance of Northbrook

    (4 reviews)

    5 stars for my repairman George. George is mighty. George walks with a steel "CLANG" in his step…read more All my homies love George. 1 star for the Mr. Appliance schedulers who have no idea what they are doing and would rather gaslight their customers than admit to their errors. I called Mr. Appliance on 11/8/25 at 5:20 PM because they were listed on Google as "open 24-7." To my delight, they said they could send a repair person on Sunday 11/9/25 at 9 AM. I immediately texted my husband the timeslot. On 11/9/25 at 8:29 AM--after I had canceled my Sunday morning plans so I could be home for the technician--a scheduler from Mr. Appliance called me to "confirm your appointment for tomorrow, Monday the 10th at 9 AM." I was confused. I told her I thought the appointment was supposed to be for today (Sunday the 9th) at 9 AM. "No, it was for the 10th, our technicians don't work on Sundays." Oh, silly me, I guess I got the date wrong, although it was awfully strange that Mr. Appliance had called me a few minutes before the appointment time that was totally never scheduled to "confirm" this new-old timeslot. (But if your technicians don't work Sundays, why on earth are you listed as a 24-7 business??) Once again, I texted my husband that the appointment was now happening Monday the 10th at 9 AM, so I have a good contemporaneous record of the conversation. It was 9:15 AM on Monday the 10th and no one had showed up yet, so I began looking through my phone for the Mr. Appliance contact information. That's when I saw a text message from them "confirming" that my appointment would be Monday the 10th between 2 PM and 4 PM. (And why did they send yet another confirmation when we had just "confirmed" the appointment on the phone the day before??) Either I have early onset dementia in my 40s or Mr. Appliance changed my timeslot *twice* without ever acknowledging their errors, because if they'd told me on Saturday that they couldn't come until Monday afternoon, I'm pretty sure I would have declined and tried some other businesses. And the cherry on top? The scheduler got my address wrong, thus further delaying George's arrival. Anyhow, George was absolutely lovely once he made it to me. The repair was going to cost almost as much as a new washer and my washer is 14 years old so I decided to just get a new one. And everyone makes mistakes, and there's nothing wrong with not being a real 24-7 repair business or technicians taking Sundays off. But employing schedulers who gaslight your customers instead of just admitting they got the scheduling wrong is certainly a choice.

    Prompt. Good communication. Replaced Ice Maker. Would use them again if needed. Pricing was…read morefair. No complaints

    The Home Depot

    The Home Depot

    (309 reviews)

    $$

    Noble Square, West Town

    MS Fontella, cashier, is the best!!!!…read more I could not find a room humidifier, since only the commercial units remained. I was about to leave when I went to checkout to ask a cashier about online versus in-store. Ms Fontella was aware of units in the back of the store and by the commercial section. We walked all the way back, no luck. Luckily an opened box of the brand name I saw on Home Depot's site was under the commercial units. She offered $10 off a $49 unit and said I should hold on to the receipt in case there's a problem. DEAL! Home Depot leadership, please share my appreciation with her. Your team should hear about positive review too! Thank you Ms, Fontella You made my day since this humidifier will help my son's dry skin.

    Unfortunately I'm still having issues with Home Depot. You can find my review on here from January…read moreof 2025. My orders were lost, they refused to deliver my appliances over 3 times once on-site, Home Depot's delivery partners attempted to extort me for money under the table. Once I left that review, I did have someone from the executive team reach out to me to resolve that issue in the form ensuring my order was actually delivered and of a tiny fraction off the cost of the amount I paid for the appliances. However, I've had more issues recently, and while I've attempted to reach out to executive level for assistance, I was emailed back, "Online Executive Escalations team receives executive-level or higher internal case transfers and does not handle inbound customer support requests" before being told to reach out to customer service, which is completely useless and something I've tried to do many times. I placed my original cabinetry order in 2024. Due to dishonest contractors who abandoned my project and left my home in demo-stage (totally uninhabitable), I was unable to receive my order until about June of 2025 from Home Depot, as I had nowhere for it to go. This was not Home Depot's fault. However, now that I was able to receive the order and have it installed, we now see that we are missing components (large wood panels, at that) which I now have to pay for again, because the order is too old to honor the return/replacement policy. We are also unable to return pieces that were not used or that were ordered by the designer by mistake, due to the age of the order. Some glass pieces also came shattered, which took about 2 months to replace. I also want to make it clear that I don't keep "going back" to a place that handles business poorly. These are orders from one home project that have spanned over 2 years now, and just have yet to be resolved. The issues go on: The order expediter has ignored my emails and gives me 2-word responses when I send multiple questions that have now gone unanswered for over a month, I was told by the countertop factory rep that Home Depot keeps experiencing "IT" issues, so they're unsure how to tell me if my orders are actually confirmed or not, my counters have been backordered but I've not heard any updates from anyone despite my reaching out multiple times both to Home Depot and Countertop Factory through HD, they're seeing balances owed on my profile when I've paid in full 2024, I still don't know if the designer has found the missing panels that need to be re-ordered, I still don't know if my counter order is confirmed, I was charged for multiple cabinets and multiple sink installations but still not refunded. I also work in retail, and I understand that it can be difficult to provide customers with a resolution sometimes. But I really feel that no one has cared enough to even try and put a little effort in, even just as far as communication. The only person who has been sweet throughout is my designer, Marva. As far as I'm concerned, she's the one diamond they have at that location. There's only so much she can do for us without executive assistance. I strongly feel that due to the extenuating circumstances as well as the extremely poor experiences I've had at Home Depot since beginning these projects in 2024, they should be doing way more than a couple hundred dollars refunded. Especially with my orders that have been in the thousands. I'd like to see a better amount in compensation, to be able to return untouched components that were not needed, as well as the missing components of my orders being shipped to me at no additional charge. I've been ignored, forgotten, left to try to fix your errors on my own and have been extorted by your third-party services. Come on, Home Depot. Prove to me that you're going to make this right the way you should. As of Feb 7th, 2026 no one from Home Depot has reached out to me despite my opening a "ticket." The expediter J, finally said the missing glass panel was ready for pick up. She would not have told me it was there if I never continued to ask, and it's probably been there waiting. I went to customer service, told the woman there that I was picking up the last glass panel replacement for my cabinetry because J said it was ready. She asked if I had an order number and I said no [there was no order number as the store placed this on my behalf because they broke the original]. She laughed at me flat out and called J over the store phone to tell her I was here. On the phone J asked the lady, "what does he want" and she flatly repeated to me "what do you want?" in a rude tone, AS IF 1) I didn't just tell her what I was here for and 2) J didn't just email me to come in for the glass panel. They both made me feel humiliated even though I didn't cause any of this. J also never initiated the refund check I was owed, that I confirmed with her 3 weeks ago. Now I need to wait longer and have many other unresolved issues.

    Middleby Residential

    Middleby Residential

    (3 reviews)

    River North, Near North Side

    Nobody knows my kitchen needs like Jaime Laurita at Middleby does. He's not only a rep for Viking…read moreand other luxury appliance brands, but he's also a chef himself. After weeks of looking at appliances and going from store to store, the search ended here. If you are either a professional like I am, or just serious about cooking, you want to be talking to a chef when deciding which appliances to invest in. A regular sales rep at your local appliance store is just not going to cut it. Don't just assume that Abt or Grand will give you a better deal than this glitzy showroom. With 5% cash back (and bonuses like a free set of Viking pots and pans), do the math and determine for yourself.

    I have been a loyal Viking devotee for years, purchasing more than 25 of their appliances over the…read moreyears. However, my recent experience with Middleby Residential/Viking support has been an absolute masterclass in technical incompetence and poor customer service. The Issue: My refrigerator (Serial No. 090418R10052727) has failed five times for the exact same issue. Each time, I hired Viking-authorized technicians. Each time, those technicians called Viking Level 2 Support. And each time, Viking's own "experts" advised that the defrost terminator was the culprit and insisted it be replaced. The Failure: Despite my repeated concerns that a recurring failure pointed to a deeper systemic issue, Viking's support team doubled down on the wrong diagnosis. After five expensive repairs at my own expense, it turns out Viking Support was completely wrong. The defrost terminator was being fried by a defective circuit board--a diagnosis their "Master Technicians" missed five times over. The Result: Five repair bills for the same "fix" that never worked. Zero accountability from Middleby/Viking for their bungled phone support. A "premium" brand that refuses to stand behind its authorized repair path. Viking is actively pushing away their most loyal brand ambassadors. I am currently renovating a kitchen in Miami and, for the first time in my life, I am quoting Sub-Zero/Cove instead. If you expect expert support to match the premium price tag, look elsewhere. Viking is no longer the gold standard. #VikingRange #MiddlebyResidential #ConsumerAlert #PoorService #KitchenRenovation

    Best Buy North Avenue

    Best Buy North Avenue

    (230 reviews)

    $$

    DePaul

    We came here to buy a tv one month before moving to Chicago. They were able to honor a discounted…read moreprice, and held the tv until we moved. Everyone here was so helpful with all of our questions.

    I've been a loyal Best Buy customer for over 20 years, but this particular location gave me the…read moreworst experience I've ever had with the company. I came in to purchase a camera and had to wait over 30 minutes just to get help. Eventually, I spoke with the assistant manager (JD), who pitched me a deal: if I opened a Best Buy credit card, I'd receive 18 months of financing and 15% cashback. It sounded like a great offer -- good enough that I decided to also buy a laptop I had been considering. The next day, a friend told me that the promotion doesn't work that way -- it's either financing or cashback, not both. I did my own research, called Best Buy, and confirmed that the offer was misrepresented. Customer service told me I'd have to go back to the store to resolve it. When I did, I was basically told it was my fault for misunderstanding, and JD denied ever saying what he said. No accountability. No solution. Just denial and deflection. This felt like a bait-and-switch to get me to sign up for a store credit card under false information. Whether it was a misunderstanding or intentional, it's unacceptable -- especially coming from management. I'm sharing this so others don't fall for the same thing. Double-check the terms yourself and don't rely on what you're told in-store.

    Best Buy - electronics - Updated May 2026

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