*WARNING* Mati Coffee in Elk Grove Village & its owner Luca are scamming & ripping of its customers…read morein violation of the Illinois Consumer Fraud & Deceptive Practices Act (815 ILCS 505/1), making negligent & intentional misrepresentations to its customers & committing (common law) fraud upon its customers. My Jura A9 coffee machine displayed an "Error 8 message" on the display which means the internal brew group is jammed, blocked, or unable to return to its home position. The primary causes are stuck coffee grounds, a dry/worn brew group mechanism, or a faulty drain valve. Both the manufacturer, Jura, & Mati Coffee told me the Jura machine has to be disassembled, the stuck coffee grounds have to be cleaned out from inside the machine, & the mechanical parts inside the unit have to be lubricated. After the Error 8 message appeared several times, the machine would not power up. Mati Coffee told me it would charge a $90 Diagnostic fee to inspect our Jura. On 07/28/26, we dropped our Jura off at Matti Coffee. Mati Coffee charged our credit card $150, not $90 as we were told the charge would be. Despite us asking, Mati Coffee refused to provide us with a credit card machine payment slip showing the charge Mati Coffee charged to our credit card & claimed they don't have the ability to give a credit card slip. On 8/3/26, when Mati Coffee called me to tell me they cannot repair our Jura, upon my inquiry, I discovered for the very first time that Mati Coffee had created a "drop-of receipt," however, AT NO TIME did Mati Coffee ever give us a copy of this "receipt." On 08/03/26, I requested this "receipt" be emailed to me and discovered this receipt does NOT state the cost of the estimated repair is $150 but rather states "A non-refundable $90 -$150 Diagnostic Fee for Household &/or Commercial Machine. Applied toward labor cost if agreed to repair." A non-refundable Diagnostic fee that is somewhere between $90 & $150 does not automatically mean the charge, at the time of drop-off, before an inspection is performed, is $150.00. Mati Coffee would NOT know that the Diagnostic is $90, or $150, or somewhere in between $90 & $150 BEFORE it even performs an inspection of the machine. Had I known in advance that Mati Coffee was going to charge a non-refundable Diagnostic Fee of $150 instead of $90, we would not have taken our Jura to Mati Coffee. Also, on 08/03/2026, a Mati Coffee employee told me that Mati Coffee could not repair our Jura because parts that were needed for the repair are no longer available & certain parts are only available from the manufacturer that Mati Coffee can't get. By failing to disclose this to us, Mati Coffee deprived us of an
opportunity to make a fully informed decision as to whether we wanted to proceed. Had Mati Coffee disclosed this, we would not have taken our Jura to Mati Coffee. Also, Mati Coffee never bothered to open our Jura & clean out the machine of stuck coffee grounds, as is required to be done with an Error 8 message. When picking up our Jura on 8/04/2026, an employee said to me "let me get you the diagnostic sheet showing exactly what the problem is with your Jura," however, this diagnostic sheet (dated 08/03/2026) does NOT show any diagnosis as to what Matti Coffee allegedly found when it allegedly performed a diagnostic inspection of our Jura. This proves that Mati Coffee never performed a Diagnostic inspection of our Jura, yet, it fraudulently charged me $150 Diagnostic fee. After arriving home, I discovered that the inside of the machine still had a significant amount of coffee grinds stuck inside of the machine, so much so that coffee grinds spilled out from the inside of the bottom of the machine onto the counter & there was also coffee beans still stuck in the grinder. This proves that Mati Coffee failed to clean the stuck coffee grinds inside of the machine, which is required to be done for an Error 8 message. To further show Mati Coffee failed to clean out the stuck coffee grounds from inside the machine, the coffee removable bin that catches used grinded coffee beans inside a Jura machine (ie. coffee grinds container) was stuck & jammed inside the Jura machine when I dropped off the machine to Mati Coffee & was still stuck & jammed in the machine when Mati Coffee returned the machine to me which would make it impossible to clean the stuck coffee grinds from inside of the Jura. Mati Coffee took no action in attempt to inspect, diagnose, clean & repair the machine, yet, fraudulently charged me a $150 diagnostic fee. I spoke to the owner of Mati Coffee, Luca, in attempt to amicably resolve this matter, however, Luca was extremely rude & unprofessional, repeatedly interrupted & talked over me, & refused to answer my questions. Do not take your machine to Mati Coffee unless you want to be scammed & ripped off. In reply to the owners response, Mati Coffee's "Diagnostic report" is completely blank - no diagnosis of the machine was ever made.
