Great service - quick installation from experts and exactly what we needed. Shoutout to Osvaldo…read moreMerced (route Z27) for all of his help getting our appliances installed, and giving great advice.

knew what I wanted and provided choices. accommodated my…read moredelivery needs. hopefully it works.

5 stars for my repairman George. George is mighty. George walks with a steel "CLANG" in his step…read more All my homies love George. 1 star for the Mr. Appliance schedulers who have no idea what they are doing and would rather gaslight their customers than admit to their errors. I called Mr. Appliance on 11/8/25 at 5:20 PM because they were listed on Google as "open 24-7." To my delight, they said they could send a repair person on Sunday 11/9/25 at 9 AM. I immediately texted my husband the timeslot. On 11/9/25 at 8:29 AM--after I had canceled my Sunday morning plans so I could be home for the technician--a scheduler from Mr. Appliance called me to "confirm your appointment for tomorrow, Monday the 10th at 9 AM." I was confused. I told her I thought the appointment was supposed to be for today (Sunday the 9th) at 9 AM. "No, it was for the 10th, our technicians don't work on Sundays." Oh, silly me, I guess I got the date wrong, although it was awfully strange that Mr. Appliance had called me a few minutes before the appointment time that was totally never scheduled to "confirm" this new-old timeslot. (But if your technicians don't work Sundays, why on earth are you listed as a 24-7 business??) Once again, I texted my husband that the appointment was now happening Monday the 10th at 9 AM, so I have a good contemporaneous record of the conversation. It was 9:15 AM on Monday the 10th and no one had showed up yet, so I began looking through my phone for the Mr. Appliance contact information. That's when I saw a text message from them "confirming" that my appointment would be Monday the 10th between 2 PM and 4 PM. (And why did they send yet another confirmation when we had just "confirmed" the appointment on the phone the day before??) Either I have early onset dementia in my 40s or Mr. Appliance changed my timeslot *twice* without ever acknowledging their errors, because if they'd told me on Saturday that they couldn't come until Monday afternoon, I'm pretty sure I would have declined and tried some other businesses. And the cherry on top? The scheduler got my address wrong, thus further delaying George's arrival. Anyhow, George was absolutely lovely once he made it to me. The repair was going to cost almost as much as a new washer and my washer is 14 years old so I decided to just get a new one. And everyone makes mistakes, and there's nothing wrong with not being a real 24-7 repair business or technicians taking Sundays off. But employing schedulers who gaslight your customers instead of just admitting they got the scheduling wrong is certainly a choice.

Prompt. Good communication. Replaced Ice Maker. Would use them again if needed. Pricing was…read morefair. No complaints

MS Fontella, cashier, is the best!!!!…read more I could not find a room humidifier, since only the commercial units remained. I was about to leave when I went to checkout to ask a cashier about online versus in-store. Ms Fontella was aware of units in the back of the store and by the commercial section. We walked all the way back, no luck. Luckily an opened box of the brand name I saw on Home Depot's site was under the commercial units. She offered $10 off a $49 unit and said I should hold on to the receipt in case there's a problem. DEAL! Home Depot leadership, please share my appreciation with her. Your team should hear about positive review too! Thank you Ms, Fontella You made my day since this humidifier will help my son's dry skin.

Unfortunately I'm still having issues with Home Depot. You can find my review on here from January…read moreof 2025. My orders were lost, they refused to deliver my appliances over 3 times once on-site, Home Depot's delivery partners attempted to extort me for money under the table. Once I left that review, I did have someone from the executive team reach out to me to resolve that issue in the form ensuring my order was actually delivered and of a tiny fraction off the cost of the amount I paid for the appliances. However, I've had more issues recently, and while I've attempted to reach out to executive level for assistance, I was emailed back, "Online Executive Escalations team receives executive-level or higher internal case transfers and does not handle inbound customer support requests" before being told to reach out to customer service, which is completely useless and something I've tried to do many times. I placed my original cabinetry order in 2024. Due to dishonest contractors who abandoned my project and left my home in demo-stage (totally uninhabitable), I was unable to receive my order until about June of 2025 from Home Depot, as I had nowhere for it to go. This was not Home Depot's fault. However, now that I was able to receive the order and have it installed, we now see that we are missing components (large wood panels, at that) which I now have to pay for again, because the order is too old to honor the return/replacement policy. We are also unable to return pieces that were not used or that were ordered by the designer by mistake, due to the age of the order. Some glass pieces also came shattered, which took about 2 months to replace. I also want to make it clear that I don't keep "going back" to a place that handles business poorly. These are orders from one home project that have spanned over 2 years now, and just have yet to be resolved. The issues go on: The order expediter has ignored my emails and gives me 2-word responses when I send multiple questions that have now gone unanswered for over a month, I was told by the countertop factory rep that Home Depot keeps experiencing "IT" issues, so they're unsure how to tell me if my orders are actually confirmed or not, my counters have been backordered but I've not heard any updates from anyone despite my reaching out multiple times both to Home Depot and Countertop Factory through HD, they're seeing balances owed on my profile when I've paid in full 2024, I still don't know if the designer has found the missing panels that need to be re-ordered, I still don't know if my counter order is confirmed, I was charged for multiple cabinets and multiple sink installations but still not refunded. I also work in retail, and I understand that it can be difficult to provide customers with a resolution sometimes. But I really feel that no one has cared enough to even try and put a little effort in, even just as far as communication. The only person who has been sweet throughout is my designer, Marva. As far as I'm concerned, she's the one diamond they have at that location. There's only so much she can do for us without executive assistance. I strongly feel that due to the extenuating circumstances as well as the extremely poor experiences I've had at Home Depot since beginning these projects in 2024, they should be doing way more than a couple hundred dollars refunded. Especially with my orders that have been in the thousands. I'd like to see a better amount in compensation, to be able to return untouched components that were not needed, as well as the missing components of my orders being shipped to me at no additional charge. I've been ignored, forgotten, left to try to fix your errors on my own and have been extorted by your third-party services. Come on, Home Depot. Prove to me that you're going to make this right the way you should. As of Feb 7th, 2026 no one from Home Depot has reached out to me despite my opening a "ticket." The expediter J, finally said the missing glass panel was ready for pick up. She would not have told me it was there if I never continued to ask, and it's probably been there waiting. I went to customer service, told the woman there that I was picking up the last glass panel replacement for my cabinetry because J said it was ready. She asked if I had an order number and I said no [there was no order number as the store placed this on my behalf because they broke the original]. She laughed at me flat out and called J over the store phone to tell her I was here. On the phone J asked the lady, "what does he want" and she flatly repeated to me "what do you want?" in a rude tone, AS IF 1) I didn't just tell her what I was here for and 2) J didn't just email me to come in for the glass panel. They both made me feel humiliated even though I didn't cause any of this. J also never initiated the refund check I was owed, that I confirmed with her 3 weeks ago. Now I need to wait longer and have many other unresolved issues.

What an excellent experience!…read more Kevin was a tremendous in helping us with our washer/ dryer purchase. Efficient/ considerate and knowledgeable!! Cole s gets a five Star Plus!! Sherry & Michael Ziegler

The sales person was very knowledgeable of the products and explained everything very well helping…read moreus to make an informed decision. Buying new appliances is not a small expense these days. I really appreciated-all their help

I knew what I wanted but the clerk answered my questions in a friendly manner and helped with the…read moreordering of a laptop. I prefer dealing with a person and not a website so this transaction for me was perfect.

Purchased a Samsung bespoke gas range in November 2024 along with an extended warranty. The side of…read morethe right burner is falling off. Best Buy sent a tech technician that is claiming it's cosmetic and it problem happened from the heat from the burner. I'm like which one is it. Best Buy closed out my claim without doing any repairs. Went to store and still waiting for someone to call me back. The stove was not cheap and neither was the extended warranty. Should've went with my first instincts to purchase thru abt. They stand by and help their customers. Know better for next time.

This month I have tried to call this store 3 different times and waited on hold for more than 20…read moreminutes each time and no one answered the phone. I emailed the store a question about purchasing 4 computers and after 2 days no one has responded. I guess I'll just spend $3k+ somewhere else today. ‍ I have had good experiences ordering items online and receiving notifications of when they are ready for pickup. The staff has been friendly and the pick up process was seamless. But jeez - If you don't answer the phone or emails you're probably losing tons of business. I don't get it, but whatever. Like I said, I'll just spend $3k at a different company today.

We came here to buy a tv one month before moving to Chicago. They were able to honor a discounted…read moreprice, and held the tv until we moved. Everyone here was so helpful with all of our questions.

Fridge parts: my fridge is super old, not extraordinary and works fine - but during the pandemic I…read moreoverloaded all the shelves w/food, bottles, jars. Which revealed the biggest weakness in the fridge - old plastic framing for the shelves. W/all the weight the plastic started cracking, chipping off, arrgh. Shelves no longer worked. New fridge shelves and the one drawer that was cracked cost as much as a new fridge. So went to Mikes - they have heaps of old parts, drawers, shelves, all outside in an orderly manner and a guy who helps you find the ones you need. So old fridge now still standing, works great, shelves work like they should and when the motor finally dies out will then buy a new fridge.

I brought a washer dryer combo from them didn't use the thing the frist month I love the washer but…read morethe dryer not shi?? You have to take the clothes on and hang them up the guy who sold it to me said it was a good combo he lie and now I had it for 3 months and can get anything done about it I will never buy anything else from them please dont buy the washer dryer combo it not any good now I can get any help

Just wanted to acknowledge Chris who was working the evening shift on Wednesday, 4/29/26. I needed…read moreboards of a particular length and thickness to use as spacers in securing some bookshelves to the wall. I was also tired after work and pretty much brain-dead. He spotted me dazedly searching through lumber, offered to help, and spent a generous amount of time finding just what I needed, keeping in mind both cost and the potential for bowing. He also trimmed the boards to exactly the length I needed, and was a thoroughly pleasant and understanding guy all around. Given my work schedule, I had only one evening to get what I needed before my appointment with a handyman. Done and dusted! Thank you, Chris!

Worst customer service ever. Asked to cut something at 11" and was told sorry it's against policy…read moreso then I proceeded to cut it myself with the wrong saw for 40 min not a word from the 6 associates walking around and as I finish a guy comes by and says oh you should have used the other saw - said I should have known better - what a joke of service. So many people working here just wandering around - would never ever come here again!!

I bought a GE freezer at the end of July last year, and it stopped working, and we had an emergency…read morebecause my baby's milk back ups are in there. I called GE and got an appointment, but the soonest available was 2 days from now, so I called them to see if they could get me in any sooner and they couldn't, but they offered to pre-chill and deliver a loaner freezer to keep my things frozen until our freezer is fixed! Excellent customer service, and I can't recommend them highly enough! I feel like it's back in the Andy Griffith days

I have purchased three large appliances from Lucy's. Both the sales staff and installers were…read moreprofessional and competent.

Wonderful service, selections, and prices! We stopped in to pick up a few things for our window…read moreboxes. We picked up the wrong size coconut husk liners and came by the next day to exchange them and their staff was so friendly and accommodating. 10/10 recommend this neighborhood gem.

We needed to buy a few live flowers, soil and flower pots. The staff was really friendly and…read morehelpful, the selection was really big - so many pansies, hydrangeas, and lots of other beautiful plants. And it's easy to get to on the bus. Happy spring!