No thanks, Cassy! Even if the problem wasn't fixed, which it was, for less than $300, including…read morecleaning and a tune-up. I would never do business with your company. A free service charge from a technician that didn't even know there was a drainage tube in a subzero? Hard pass. This company is trash. DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE INCOMPETENT AND COULDN'T SOLVE THE SMALLEST OF PROBLEMS. THEY WILL RIP YOU OFF AND NOT THINK TWICE ABOUT IT.

5 stars for my repairman George. George is mighty. George walks with a steel "CLANG" in his step…read more All my homies love George. 1 star for the Mr. Appliance schedulers who have no idea what they are doing and would rather gaslight their customers than admit to their errors. I called Mr. Appliance on 11/8/25 at 5:20 PM because they were listed on Google as "open 24-7." To my delight, they said they could send a repair person on Sunday 11/9/25 at 9 AM. I immediately texted my husband the timeslot. On 11/9/25 at 8:29 AM--after I had canceled my Sunday morning plans so I could be home for the technician--a scheduler from Mr. Appliance called me to "confirm your appointment for tomorrow, Monday the 10th at 9 AM." I was confused. I told her I thought the appointment was supposed to be for today (Sunday the 9th) at 9 AM. "No, it was for the 10th, our technicians don't work on Sundays." Oh, silly me, I guess I got the date wrong, although it was awfully strange that Mr. Appliance had called me a few minutes before the appointment time that was totally never scheduled to "confirm" this new-old timeslot. (But if your technicians don't work Sundays, why on earth are you listed as a 24-7 business??) Once again, I texted my husband that the appointment was now happening Monday the 10th at 9 AM, so I have a good contemporaneous record of the conversation. It was 9:15 AM on Monday the 10th and no one had showed up yet, so I began looking through my phone for the Mr. Appliance contact information. That's when I saw a text message from them "confirming" that my appointment would be Monday the 10th between 2 PM and 4 PM. (And why did they send yet another confirmation when we had just "confirmed" the appointment on the phone the day before??) Either I have early onset dementia in my 40s or Mr. Appliance changed my timeslot *twice* without ever acknowledging their errors, because if they'd told me on Saturday that they couldn't come until Monday afternoon, I'm pretty sure I would have declined and tried some other businesses. And the cherry on top? The scheduler got my address wrong, thus further delaying George's arrival. Anyhow, George was absolutely lovely once he made it to me. The repair was going to cost almost as much as a new washer and my washer is 14 years old so I decided to just get a new one. And everyone makes mistakes, and there's nothing wrong with not being a real 24-7 repair business or technicians taking Sundays off. But employing schedulers who gaslight your customers instead of just admitting they got the scheduling wrong is certainly a choice.

MS Fontella, cashier, is the best!!!!…read more I could not find a room humidifier, since only the commercial units remained. I was about to leave when I went to checkout to ask a cashier about online versus in-store. Ms Fontella was aware of units in the back of the store and by the commercial section. We walked all the way back, no luck. Luckily an opened box of the brand name I saw on Home Depot's site was under the commercial units. She offered $10 off a $49 unit and said I should hold on to the receipt in case there's a problem. DEAL! Home Depot leadership, please share my appreciation with her. Your team should hear about positive review too! Thank you Ms, Fontella You made my day since this humidifier will help my son's dry skin.

Came here to check out the Castico shower panels which online says they have it. They do. And I was…read moreable to see what it feels like to the touch etc. Currently planning on bathroom repair and I want to check out the panel in person. The staff are attentive and helpful.

What an excellent experience!…read more Kevin was a tremendous in helping us with our washer/ dryer purchase. Efficient/ considerate and knowledgeable!! Cole s gets a five Star Plus!! Sherry & Michael Ziegler

The sales person was very knowledgeable of the products and explained everything very well helping…read moreus to make an informed decision. Buying new appliances is not a small expense these days. I really appreciated-all their help

I never thought I'd say this but I haven't absolutely wonderful experience. I show up on a Sunday…read moreto buy a cheap replacement TV and the employee Jenny in the tech department by the TVs and whatnot helped me out so well and I found the best TV and the best deal because of her. That is by definition of excellent service and I'm leaving a review here because Best buy decided to replace all of their phone agents with an AI that doesn't respond at all to submitting employee compliments. Thank you Jenny at the 2100 North Elston Best Buy in Chicago. I hope you were rewarded for your dedication.

Purchased a Samsung bespoke gas range in November 2024 along with an extended warranty. The side of…read morethe right burner is falling off. Best Buy sent a tech technician that is claiming it's cosmetic and it problem happened from the heat from the burner. I'm like which one is it. Best Buy closed out my claim without doing any repairs. Went to store and still waiting for someone to call me back. The stove was not cheap and neither was the extended warranty. Should've went with my first instincts to purchase thru abt. They stand by and help their customers. Know better for next time.

This month I have tried to call this store 3 different times and waited on hold for more than 20…read moreminutes each time and no one answered the phone. I emailed the store a question about purchasing 4 computers and after 2 days no one has responded. I guess I'll just spend $3k+ somewhere else today. ‍ I have had good experiences ordering items online and receiving notifications of when they are ready for pickup. The staff has been friendly and the pick up process was seamless. But jeez - If you don't answer the phone or emails you're probably losing tons of business. I don't get it, but whatever. Like I said, I'll just spend $3k at a different company today.

We came here to buy a tv one month before moving to Chicago. They were able to honor a discounted…read moreprice, and held the tv until we moved. Everyone here was so helpful with all of our questions.

I brought a washer dryer combo from them didn't use the thing the frist month I love the washer but…read morethe dryer not shi?? You have to take the clothes on and hang them up the guy who sold it to me said it was a good combo he lie and now I had it for 3 months and can get anything done about it I will never buy anything else from them please dont buy the washer dryer combo it not any good now I can get any help

I bought a matress and box spring from Mikes store with a warranty, shortly after, it broke. it…read morewas in plastic like new, when i called them, the lady on the phone, told me to send pictures with audio to the sound where to broke and she'll call me back. She never called me, when i did call her, she said i was going to call you, next i called her again, she she they wouldn't honorit bacause it was dirty, remind you, it was never out of the plastic,Next i called the place who makes the matresses and talked to a guy name Jeff, he said i'm so sorry, you'll get another box spring, let me call Mike, i waited, he answered back saying, i'm still waiting to hear from them, i've been doing work with mike over 20 yrs, they're good people. When you figure it out, the owner Mikem the lady who answers the phone, and Jeff, are nothing but people who get your money, and play games. the matress had i burn under the bottom. A gentle fix the box spring for me, and he showed me where it broke at, and showed me all the wood, and long staples, he said thats why it's so week. These are the pictures he called me to show me inside the box spring matress, it's much stronger and he installed new wood and screws, i would never buy anything from them ever again or send anyone to them. these are the photos inside the box spring.

The Women's Restroom - an unexpected surprise. I had to make a quick dash while Shopping the other…read moreday. I was more than surprised when I walked into a sparkling spacious restroom. They sell tools! I wish restaurants had restrooms this clean. I know this is a strange review, but it needs to be noted.

I can't say enough about the customer service in the flower department. I'm from a small town in…read moreKansas where even the workers feel like family. Well, I'm not sure where this particular HD gets their help, but man, it's top notch! Every single person there was attentive, helpful and smiled as if they really liked their job. Thank you Home Depot for how you add kindness to our community!

Great customer service and pricing. We did some shopping around and found that Lucy's price matched…read moreand discounted the price of other stores. Sales person was very helpful but not pushy. She alllowed us time to look around and discuss our options. Will definitely go back and refer others for appliance needs.

I bought a GE freezer at the end of July last year, and it stopped working, and we had an emergency…read morebecause my baby's milk back ups are in there. I called GE and got an appointment, but the soonest available was 2 days from now, so I called them to see if they could get me in any sooner and they couldn't, but they offered to pre-chill and deliver a loaner freezer to keep my things frozen until our freezer is fixed! Excellent customer service, and I can't recommend them highly enough! I feel like it's back in the Andy Griffith days