First, this business has changed owners somewhat recently. I came in to have the sleeves on a sport coat shortened. She insisted on bringing the jacket in a little as well, and only charged a little more. However... item dropped off December 10. Promised December 17 by 4pm. Great! I wanted it for Christmas. I went to pick it up 12/22 (my kids got sick and I couldn't get away during business hours). Closed Mondays. OK -- and a sign on the door "closed for vacation 12/23-28." I think she also took New Years week off. My wife went by JANUARY 6. "Jacket not ready, ready tomorrow. Went vacation." I went on the afternoon of the 7th, "Jacket not ready, ready tomorrow morning. Went vacation." She called me the next day, late in the day, that it was finally ready for pickup, so I did end up getting it on the 9th. Vacation is no excuse -- it was promised a week before her vacation. Closing without notice for vacation is not right. In the end the jacket is ok--not stellar work, but fine. At nearly 3 1/2 weeks late, though, I would not trust her with anything. read more