I have been doing business with Ken's optical for over 20 years now. They do an excellent job! I've…read morealways had great service from them. I live over 400 miles away from them now and I still do business there so, I highly recommend them. Scott B

Love love love this place. Very honest. Helped me fix a few pairs just for being a customer. Great…read moreselection. Now I have my mom going there too. Don't let the location scare you away. It is very nice inside.

I have only been here two or three times, but the help and service have been FANTASTIC! I came in…read moremonths ago with my mom's glasses missing one side arm. They found a replacement in their inventory and fixed it for free! I currently have an issue with some prescription eyeglasses done elsewhere and came in for advice. Matt took time to explain and show me the problem and give me his recommendation. I have yet to be charged for any of their help or service.

Love Sharon and Matt. We have been long time customers. Always great service. We will continue to…read moreget our glasses from them.

I have been going to this office for about 4-5 years, and I absolutely love the staff and Dr…read more Ratty. However, I had a disappointing experience today. I went in hoping to shop for glasses and arrived at 4:04 pm. The office closes at 4:45 pm. When I walked in, I wasn't greeted as usual and instead felt dismissed. When I was finally helped, the receptionist, immediately told me that I could no longer place an order and that I should have arrived by 4:00 pm to do so. I work until 4:00 pm and came as quickly as I could. I had never been informed of this policy before, and the way it was communicated felt very rude. I would have been much more understanding if the situation had been explained politely and if I had at least been invited to browse frames for a future purchase. Instead, I had to ask if I could at least look around, and I was told that no one could help me but that I could look if I wanted. The interaction made me feel like I was inconveniencing her, so I ultimately chose to leave. This experience was very upsetting because I have always had positive experiences at this office. This review does not reflect the rest of the staff or Dr. Ratty, but rather the way this situation and policy were communicated to me.

I started going to Dr. Ratty since I was a child. Continued going under my own insurance and also…read morebrought my 2 children there. About 2 years ago I tried making an appointment for me and my 2 children to all be seen "same day" as I live out of town, im a single mom and work full time. They refused and i asked management if they could make an exception and they said no that was their policy. At that time I let them know I was going to try and look for another place to accommodate my current needs. Fast forward to this year I called just to make an appointment for myself and was told I was put on a do not service customer list Reason Being: we can not accommodate you and your 2 children during an appointment. I let them know I didn't need to schedule 2 other appointments, they continued to deny service for reasons completely unknown to me. I've always purchased glasses/ contacts from this business for my family, and also drive family out here for their appointments. I love dr. Ratty his service has always been great. It's unfortunate that a business I've been apart of for many many years doesn't seem to care for the customer if it's inconvenient for them and you don't know it until it happens to you.

I took my son in for a routine eye exam here. Tucked away in a small business center near Olive and…read moreCalloway, this place was great! Very quiet inside and clean. The doctor and staff were all very prompt and friendly when working with my son. The doctor explained everything well. When it was time to look at glasses they didn't pressure me to make a purchase at their store (what a relief!). Definitely recommend their practice!

Great experience!! I took my daughter for the first time because I thought she might need glasses,…read morewhich she did, and everything went smoothly. The doctor was super sweet and so was the staff. Very clean and friendly environment. I will keep taking my daughter there.

Made an appointment at Southwest eye care to have my eyes examined thoroughly. It's was an easy…read morecheck in, I completed a questionnaire on line which made it simple. The waiting area is roomy and comfortable with TV. . After a short wait , Denise my technician brought me back and we went through a battery of many tests. She was awesome, friendly and professional. The office is very large, clean and organized, Dr. Vance and her assistant were a super team, very experienced and organized we did many examinations and tests there was no rush. All my questions were answered throughly, it was great professional experience. I didn't have time this visit to pick out frames from their large selection, but I will return soon. The billing department, was just as professional and friendly as all the other staff. Southwest eye care is a must stop for all your vision needs.

Southwest Eye Care has excellent doctors -- they are knowledgeable, kind, and provide great eye…read moreexams. Unfortunately, my experience with the lens/optical department has been the complete opposite. The optical department's customer service and communication are extremely poor. Information given at the time of ordering glasses often changes later, and I've been told one thing in person only to be told something completely different afterward. It feels very disorganized, and there seems to be little to no communication between the optical staff, reception, and doctors. As a patient, that makes the process frustrating and confusing. The optical and lense department are dishonest. The frames that are completely covered by insurance are not clearly displayed and are hidden from view, while the more expensive frames are front and center. This makes it difficult to know what options are actually covered and creates pressure to choose higher-priced frames that insurance does not fully cover. As a result, patients often end up paying $100-$300 out of pocket for glasses that were assumed to be covered. Greater transparency and clearer communication about covered options would make a big difference for patients. It's disappointing because the doctors themselves are wonderful. I would happily continue seeing them, but I truly wish I could take my prescription elsewhere for glasses. I hope the optical department improves its transparency, communication, and customer service, because it does not currently reflect the quality of the medical care provided by the doctors.

We have been going to this Eyemart for almost 6 years for my children's glasses starting when my…read moreson was 10 months. We have worked with Jerry every single time and he has always gone above and beyond. It can be difficult to fit young children with new frames but we have had no issues and a fantastic experience each time. I should have written a review years ago but am just now getting to it. The staff that assisted us today were Jerry, Alexi, and Noe (not sure how to spell that). They went out of their way to show my kids the ins and outs of their glasses, it was greatly appreciated. Other times that we've gone over the years, every single staff member was extremely helpful and amazing with our kids. I recommend this store to everyone I know and will continue to do so. We love this store, thank you to all employees!

Service was amazing! Jackie helped me with exactly what I needed. The selection of sunglasses was…read moregood. Very, very quick! Most important was the cost. Practically nothing. Will be back.

The worst sevice. The sales person had no interest in helping us. I asked for help finding a pair…read morethat would support my daughter's prescription. All she said was "Well the type of glasses that will suit her prescription all over the place so I can't help her pick out a pair." Turns out she was waiting on relief for her lunch break. I guess since he wasn't going to get a commission she wasn't interested in helping. The sales person who relieved her was kind and helpful. He understood our concerns. The other person was rude and makes this establishment look bad.

On vacation and have broken glasses. Needed a screw and some ending on the arm. Premier opens early…read moreand fixed it fast.

Extremely professional staff, always caring and helpful. They took amazing care of my mother when…read moreshe needed cataract surgery in both eyes and ended up restoring her vision to nearly 20/20. Recommend them to everyone.

Came with my dad for his appointment and the lady that handles the insurance was very…read moreunprofessional with the lady in reception. She was talking to her very rude in front of me. not nice!! her name is Briggitte. not sure why they have people working there!!

A big shout out to my good friend Mario Fajardo who is finalizing the grand opening of his very own…read morelocation in northeast bakersfield. Great service, excellent prices and he's board certified. Weather your looking for a new pair of brand name shades or prescription eyewear you must call Mario !!!! My son walked out with his first pair of prescription transitional lenses today and he was very happy with the ability to see clearly now. Currently it's Appointment Only so just call direct! Let him know I sent you