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    Bertram Keeley L, DVM

    5.0 (1 review)

    Services - Bertram Keeley L, DVM

    Pet physical or wellness exam

    Pet vaccinations

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    17 years ago

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    Santa Fe Pet Hospital

    Santa Fe Pet Hospital

    (52 reviews)

    Once again- Thank you Dr Bell & staff !! You have showed…read moreattention w/ love & care to Wesley , our 1 year old Lab. Ret. Who was so sick the night before. He had fever, had been throwing up & was lethargic. He won't drink - was so worried he was getting dehydrated!! After Dr Bell ran some tests-- He got stable- we were happy he's getting back to himself now!! Love always from our family , especially our Wesley & Stanley!! Appreciate your hard work Dr Bell, Dr Gregg ,Patty & all staff

    ### Incident Report: Veterinary Negligence and Loss of Stella…read more**Date of Incident:** August 13, 2026 **Patient:** Stella (Pug) **Facility:** Santa Fe Pet Hospital **Procedure:** Deep ear cleaning #### Summary of Events On August 13, 2026, I brought my pug, Stella, to Santa Fe Pet Hospital for a deep ear cleaning. The procedure lasted approximately 30 minutes. Notably, despite it being a deep cleaning procedure, she did not receive anesthesia. Upon picking her up, I noticed she was unusually distant and lethargic, which I initially thought might be normal. Staff instructed me that the veterinarian had already put the initial medication in her ears, and that I should start administering the prescribed drops the following morning. The following morning, I awoke to find Stella suffering from severe swelling and discharge in her eye. Based on visual symptoms, the eye presented clear signs of a chemical ulcer or severe corneal irritation. During the procedure, powerful ear-cleaning solutions or medications were evidently allowed to enter Stella's unprotected eye. Because the attending veterinarian either wasn't paying attention or accidentally allowed the solution to get into her eye and failed to notice, her eye was left unrinsed, causing acute chemical trauma. #### Clinic Response and Aftermath When I immediately contacted Santa Fe Pet Hospital to report that Stella was experiencing severe eye discharge and complications resulting directly from their procedure, their response was entirely dismissive. Rather than taking accountability, examining the dog, or providing emergency first aid, they simply told me to take her to an emergency facility in Turlock. Pets are family, and veterinary care is a paid professional service where patient safety is paramount. I paid for a deep ear cleaning, but my dog came out of it severely injured due to carelessness, leading to her tragic passing. This level of negligence and lack of accountability is completely unacceptable.

    Friendly Acre Farm - I love my Birdie!!! Best Baby ever. She is the most sweet gentle loving baby bear ever.

    Friendly Acre Farm

    (22 reviews)

    We got our Goldendoodle from Sarah in January of 2019 and she is the best! She is the cutest most…read morewell behaved puppy. She loves kids and is extremely smart! We have referred multiple people to Sarah since then. Check out her Instagram https://instagram.com/mygoldendoodlepuppy?igshid=YmMyMTA2M2Y=

    I really wanted a female Maltipoo so I did my research and found Friendly Acre Farms with mostly…read morepositive results. I could have bought one here in town from a private party for $500 but I thought paying more for a caring, knowledgeable Breeder was the safer way to go. After a few confusing phone calls with Sarah, I made the 120 mile drive to pick up my 11 week old (f) Maltipoo. Prior to picking her up, Sarah's stories kept changing slightly but nothing of major concern. She had been very busy with her church that week and maybe forgot what she had last told me. Keep in mind I don't know much about the business of Breeding. I have been a small dog owner for many years but that's it. I'm a little bit relying on Sarah's expertise. I arrived at Friendly Acre Farms and Sarah came out with my puppy. We talked for 5 minutes or so, I quickly signed some papers, she gave us some dog food and that was it. I just assumed if I needed anything more she would be available on Instagram, DM, or phone. Due to the Thanksgiving holiday my vet was able to see her within 2 weeks. I put her on the Puppy Health Plan, she weighed in at 2.9 lb and looked great. I shared the vaccine record Sarah gave me that only had 3 vaccine stickers on it and no signatures. Sarah had verbally informed me she had all her Parvo shots and should be safe in 10 days after the last shot. Luckily the vet was able to correct that statement. She won't be safe from contracting Parvo for another 4-6 week, once the vet administers her vaccines. I got the impression the vet can't rely on the stickers on her shot record since the shot record was not signed by a vet. Also DOB was incorrect and I had to DM Sarah for that. No other info was completed by Sarah's vet so I'm assuming Sarah never had her seen by a vet?? I don't really know. She verbally told me the mother was 8-10 lb and Father was 5 lb. That's all I received from Sarah for $2,500. That part is all ok really because I let it all happen. I should have known to ask more questions. My vet spoke with me about the dog food Sarah had her on. She said there is a concern by the FDA that grain free food is causing heart problems in young dogs so she asked me to wean her off. I sent a DM to Sarah as heads up since this FDA investigation is fairly new (2023) and she may not be aware. Sarah had not heard about it and was defensive as if I was accusing her of something but I finally got her to understand I was simply sharing information with her. Nothing else. One week later I took my puppy back for a second vet visit. This time she received Shots, DNA/ genetic analysis and fecal exam. One week later my vet called to inform me her lab results indicate she has Giardia, a parasite found in drinking water and dirty kennels. Medication was ordered and hopefully she can clear the parasite from her tiny body. So far she is asymptomatic. My first thought was why didn't Sarah mention this? I would have told my vet immediately had I known. So I sent a DM to Sarah and she said Yes, she knew my puppy had Giardia and she had treated her for it. She said all her dogs are treated for this and other parasites. I asked did you retest to see if it cleared? No answer to that specific question. Sarah started quoting the papers I signed when I picked her up. My concern was the lack of honesty, her concern was that she wasn't responsible. Honesty wasn't listed in her paperwork. Why didn't she tell me this? Was I supposed to know? Then she tells me I can bring my dog back?????? WHAT??? She finally apologized and said she forgot to inform me. Anyway after a few more DM of her pointing the finger at me, I ended with, I just want the truth about my puppy because now I don't know what else my dog may have. I told her I thought she was a bad breeder. I was mad. She blocked me from her Instagram. How silly is that. The moral to this story is listen to your intuition. I knew something wasn't right from the beginning. At the end of the day, my family and I love our new puppy, in sickness and health. For her sake I hope she remains healthy.

    Taylor Veterinary Emergency

    Taylor Veterinary Emergency

    (343 reviews)

    We truly can't thank Taylor Vet ER and their entire team enough for everything they did for our boy…read moreBear during his last couple of days. From the moment we arrived, Faith, a team member, met us with so much genuine kindness and compassion. She took such good care of our boy, but she also took care of us. Every time she was on shift, she took the time to explain what was happening, answer our questions, check in on Bear, and genuinely listen to our concerns. You could tell this wasn't just a job to her she truly cared about him and about what we were going through. In some of the hardest moments we've experienced, having someone like Faith there meant more than I can put into words. I also want to give a special thank you to Stephanie, another team member who took time out of her day simply to sit and talk with us. And I absolutely do not want to leave out all of the other incredible team member and doctors who were part of Bear's care. We may not remember every name, but we remember the kindness. Every person who came into his room, checked on him, cared for him, answered another one of our questions, helped keep him comfortable, or simply showed us patience and compassion made a difference. We saw how many people were working behind the scenes for our boy, and none of that went unnoticed. To every doctor who cared for Bear, thank you for being honest with us while still being compassionate.Thank you for treating him with dignity, gentleness, and love. Thank you for answering our questions, being patient with us, and giving us the time and space we needed to make the hardest decision we have ever had to make for our boy. Saying goodbye to Bear was absolutely heartbreaking, but knowing that he was surrounded by people who genuinely cared for him brought us comfort during an unbearable moment. We know he is no longer in pain, and we are so grateful that his final days were spent being cared for with so much compassion. We will forever be grateful for the kindness you showed Bear and our family. He was so deeply loved, and it means everything to us that he was treated that way until the very end. Thank you for taking care of our boy.

    What a disappointing experience. My husband took our dog in for surgery, and what should have been…read morea straightforward visit turned into an extremely unprofessional encounter. Following a minor miscommunication regarding pricing from other staff members, an older employee became confrontational and began calling my husband names being racist to him!!. She even went as far as making inappropriate comments about our family and children. Regardless of any misunderstanding, there is never an excuse for staff to speak to clients in such a disrespectful and unprofessional manner. Instead of addressing the situation professionally and taking accountability for the confusion, the behavior we experienced was unacceptable. We entrusted this facility with the care of our pet and expected to be treated with courtesy and respect. Unfortunately, that was not the case. Based on our experience, I would not recommend this clinic to others who expect professionalism, respectful communication, and accountability from veterinary staff.

    Bertram Keeley L, DVM - vet - Updated September 2026

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