Save yourself a headache, Don't Bother with this storage facility! I rented a 10x15 unit from…read moreSeptember 30, 2015 until August 2019. Let me tell you the story! From September 2015 until June 2019 Jane and Larry ran this storage unit. I have no problem with either of these individuals, however in June of 2019 the storage facility was sold. Larry called me on June 28 2019 to inform me of the sale and when I asked Larry when and if the rates would change he assured me that "they wouldn't change right away". On July 7,2019 I received a letter dated June 30, 2019 that this was my 30 day notice that on August 1, 2019 my rent charge would increase from $130.00 to $150.00. I paid the August rent of $150.00 to give me time to secure another unit. I realized the new owners would have to increase the rent however I felt 15% was more than I thought the unit was worth. Considering the location and overall condition of the facility I knew I could do better. I found another more modern and convenient storage facility for less $$ and informed Larry I wouldn't be renewing for September and mentioned I would move out during the month and would like to keep access to the unit until the end of August to clean it out properly. I moved my property out on August 11, 2019 assuming I could return to sweep out the unit the following Sunday. As an afterthought I should have kept a lock on it. When I returned on August 18, 2019 I was allowed access to the property however my unit was double locked so I had no access to it. Larry was cutting the lawn so I approached him and asked why if I was paying for the month I couldn't get access to my unit to clean it out. It only need the dust swept out. He informed me he swept it out during the week and I shouldn't worry about it. When I inquired about the security deposit he told me I would receive it in about 60 days, as it states in the contract. It was $40.00. I said ok and left the premise. On Monday morning August 19,2019, I received a call from Larry stating I would lose my $40.00 security deposit because they considered me vacating the unit my final day. Larry told me "they are following the letter of the contract" I have a copy of the contract however I didn't read where it said that. I paid $150.00 for 11 days and lost a $40.00 security deposit for having dust on the floor of the unit that would have taken me 15 minutes tops to clean out. So for the money you milked me out of, you should use it wisely. Expect me to tell everyone who askes and all of my friends family and associates about how you thought more of a few dollars than a reputation. I know a lot about business, which is why I didn't squabble about the increase in the rent. I didn't see the value and decided to move on. My right to do so. Your inability to see the value in a phone call to me to clarify my intentions to clean it up will cost much more in PR than $40.00. I did occupy the space for almost 4 complete years. I did pay for the month of August in full and I thought it would be proper protocol to give 30 days notice instead of the 5 days required so you would have time to rent it for September 2019. My bad for thinking I was doing a good thing for you. As I said use it wisely my friends you just might need it in the future. Louis Cerullo

I am so happy that I found Sunnyvale Storage, with Jayne and Larry. They were both so friendly, and…read morehelpful. They made suggestions and recommendations to make the moving easier. They are stand-up, the way they handle their business. I am so relieved and impressed to be dealing with them. They are truly good people doing a terrific job. I would recommend Sunnyvale to everyone. Jayne and Larry are truly professional yet caring, and that's rare.

After more than 10 months and a disastrous move, United Van Lines finally settled with us. We moved…read morein July 2006 from Northern Colorado (Fort Collins) to Kansas City. We were a 2 family move (us and the retired in-laws). . The agent, Armstrong Moving & Storage, (Headquarters in Austin, Texas but locations all over the country) handled our move on behalf of United. As a double household, we required 2 trucks. Our move also required 1 month of storage while we awaited our new home. Storage was to be provided by Armstrong in Northern Colorado. The pickup seemed routine. We posted a family checker at the truck to check off items as they were loaded. When they finally delivered our things, only half arrived. We were told it could be 2-4 weeks. We had no bed frames and other essential items. After angry calls, the second load was delivered by a Mayflower truck on a Sunday morning days after it was due. The driver was assisted by two children. We paid to have our furniture (beds) disassembled, things packed, inventoried and moved and reassembled in the rooms where they were to be moved. Unpacking was to be done by us. Many of our belongings were left in the driveway and garage to be carried in by us. As the summer heat was at full tilt, it was too hot for them to lug the packages up 2 flights of stairs. Or they were too lazy to do the job that they were paid to do. None of the reassembly was done as promised. All the hardware for the beds was lost. But that wasn't the biggest problem. After the second truck delivered what was to be the remainder of our load, we were still missing 120 inventoried items. This was almost 10% of our shipment. Further, they destroyed at least 8% of our good including expensive Ethan Allen furniture, 2 dining room tables, one made of solid oak and several lamps. We think they dropped a palette in the warehouse. Many of the valuable things like sterling silver, cameras and electronics were missing. We think that there was some theft at the warehouse. Most of the boxes were not properly labeled by the "professional packers" so that content could not be correlated with the inventory sheets; simply box number and nothing else. As a result, we were unable to track our losses and make a full claim. Only when we missed items were we able to add it to the loss list. Among the packers who showed up on move week were several part time people -students who had no more of a clue how to professionally pack than my dogs. Armstrong was totally unresponsive. In fact, they fired our sales agent (our primary contact) immediately following our pick up. When we tried to contact him they told us that he no longer with the company due to some unfortunate choices (whatever that means). As such, we had no "go-to" person. We were bounced around between claims agents, dispatchers and warehouse personnel. Armstrong eventually told us that we needed to work directly with United Van Lines and that they were no longer going to intervene. At first, United insisted on receipts for all the things we claimed were missing - a lifetime of belongings from all over the world. We eventually had to get an attorney involved. Finally after much heartache and aggravation, they paid up over 2X the cost of the move; almost $50,000. The only reason we accepted this amount was to put an end to the ongoing agony. However, every day, there are more items that we miss that that were not on the loss list. We have also discovered mouse infestation evidence in one of our couches. A substantial accumulation of mouse droppings inside the couch and chewed material at the bottom of the couch were discovered after the claim was made. As there is no other evidence of mice in our home, we conclude that this occurred at the storage facility. Our family are experienced with moving. We have moved over 18 times over in 40 years including 2 round trip moves to Europe. We should have been more careful and made sure that the packing was properly done. Moving is never an easy task and there will be some breakage. But we have never experienced anything close to this disastrous move and such an irresponsible moving organization. While we will now be able to put our life back together (minus many sentimental items), the settlement will not make up for the stress, anger, heartache and inconvenience that we experienced as a result of these two companies. I will avoid these two companies in the future and forewarn anybody else who is moving house: make sure you carefully read the contract, keep ALL your records, keep detailed notes of telephone and in-person conversations including names, dates and times, closely check box labels and inventory sheets for proper content descriptions, inventory in and out make sure that you get the delivery drivers to document and sign for shortages and visible damage and take out full insurance. And if you don't get satisfaction, there are attorneys who will make them squeal.

We used United (Armstrong Moving and Storage) to move from Fort Collins to NC. I cannot say…read moreenough good things about the experience. Sara Anderson, in Fort Collins, was a pleasure to work with and was very responsive to any and all questions I had. I could email her or call her and would receive a response within a day or less. She was very thorough with her inventory of the possessions and worked with me to determine the best pricing method for our move and what we needed/wanted. Our driver, Arthur, was also terrific. He saw the weather forecasting snow and called 2 days ahead of schedule to see if it was possible to move our load date up by a day to avoid snow. I felt comfortable enough to say no, but given the weather report and where we were with packing, I agreed that moving the date up was a good plan. I appreciated how flexible he was and was grateful he had the forethought to plan ahead, especially once I saw the snow arrive! Our belongings were taken care of very well on both ends. Arthur called the day before arrival to give us an estimated time and they arrived right on schedule. They were also incredibly efficient on both ends of the move...I have never seen a team work so quickly and conscientiously...they didn't cut corners with my belongings, but were simply efficient. They loaded a 5 bedroom house in 6-7 hours and unloaded in about 5. My furniture arrived in excellent condition and, so far, none of the contents of our boxes are broken. I would highly recommend both Armstrong Moving in FC as well as Arthur (if you can get him!)

I needed a place to store my motorcycle last minute and they had something the perfect size…read moreavailable for me just as I requested when I showed up. The owner was very friendly and accommodating and helpful. I will be storing with them for many years. Also it is a great price.

Milliken Self Storage was the place where we landed, to hold our household goods while we decided…read morewhat our next move would be. We landed there because of convenience, but are so glad we did so, because the customer service was great! Linda was so accommodating, polite, and helpful!! We even rented a second unit in order to sort through our belongings in order to downsize. I would highly omens Milliken Self Storage!!

Hard to imagine a worse experience; truck sent was too small, cost nearly 3X estimate, they forgot…read moretools to disassemble furniture, stacked items in new garage without regard to size or how fragile it was. Tip of the iceberg of problems with this move which is very disappointing considering I had worked with same company twice before and had movers that hustled and did a great job. The most recent move was the opposite and only made worse by owners who justified it and blamed me for poor planning. Have since used another mover for a different situation and it was flawless. I'm also a member of a merchant group and we've switched our recommendation list to other moving companies (one in particular) and the 6 moves that used our recommendation were perfect; no damage, within cost estimate, timely and easy to work with.

Saw the aftermath of working with this company; incomplete move, heavy items stacked on breakables,…read moreovercharged customer. A lot of jaws dropped when we helped our friend dig out of the mess they created. I'll certainly never use them. My only experience was getting a quote for a move from Fort Collins to Loveland and I spoke to a female who I swear was paid by the word. She rambled on, had trouble asking questions. Anyway, the customer, who is my boss's boss, hired us to finish the move. I know the organizations and business clubs he's part of and he has been plenty busy but will be "spreading the word" when he gets back from Europe in June.

Really awesome how they took care of me. I had a lot of complications but they worked with my…read moresituation. Appreciate this place and they're wonderful service.

This is for the apartment complex. When it comes time to moving out you will not get your deposit…read moreback and you will have to pay to have the carpet replaced. I wish I could post a video of my place when I vacated because it was SPOTLESS - no broken lights, no dust, no broken disposal (though they charged us to replace it). Also, they will not allow you to o the final walk-through. Hmm, I wonder why...? Lastly, I got a parking ticket when I first moved into the apartment because they couldn't offer enough parking spaces for their tenants. I wrote corporate and email and they never responded back. I called them and left them two voicemails and they never responded. I've been in customer service for years and that is TERRIBLE on their part. This place is in the business to rip you off! Would not recommend.

I reached out to various companies of all sizes to rent a dumpster, so let me save you the…read moreresearch. If you're looking for a junk removal company McCoys Junk Removal is the one. Their communication was exceptional via text and calls. I compared options with others and found McCoys with the best price which made it doable for me to finally get rid of a ton of trash in my home. Will definitely be using them for future needs and recommend them to others!

Very professional, I would highly recommend. My husband scheduled with Derek to pick up two…read moreloveseats and other items. They were to be outside when Derek arrived (they were not). Derek went above and beyond to take both pieces out by himself without complaint. So convenient to call this guy instead of fighting with trying to load junk up and find a dump site. We are new to the area and are so happy to have found McCoys!

We have been using LPS & Ryan for 12 years now. He is always knowledgeable & helpful with our boat…read more Today my boat trailer brakes were locked up when trying to back up, I called him and he said bring it over and they'd help me get it fixed. They figured out the problem and had me on my way. I really appreciated them taking time out of their busy schedule to get me on my way. Thanks Ryan & staff!!

This week Ryan went above and beyond to help us get our trailer lights repaired. We have been with…read morehim for three years and he's kept our boat running smoothly. And once boating season is over we've had him shrink wrap our boat and it's never popped! (sadly the previous boat place we used did...)