I have five autoimmune diseases and moving is extremely physically taxing on my health. I spent weeks packing as much as possible. I called and explained to the owner exactly what I needed - packing, the breakdown of my kitchen table and moving services. Seems pretty much in the realm of doable for a Moving company. I was super clear that not everything would be packed. I was told in this verbal conversation, which apparently never occurred, all: packing, packing supplies, breaking down of furniture, and any additional stops would be included in their flat rate fee. I organized the house to make it easier for the moving company. What I got was, two kids in their very early twenties who did a lot of leaning and had been told nothing about the agreement. They did not even have the delivery address. And since Switchback never bothered to email me a confirmation - requested in writing - I had nothing to back me. Nor, would it have mattered, because the movers arrived with zero packing supplies and just a truck. Apparently, this lack of communication from the top down is not a rarity. When Jeffrey, one of the movers, called the boss man and explained all this - the Boss told Jeffrey that he'd talk to his wife, Jordan. This resulted in Jordan leaving me a message saying, "The guys asked me to call." So, in other words, I was expected to stop rushing around packing what should have been packed by the movers, to repeat myself to the incompetent owners, who clearly did not give a damn in the first place. Then, it began to pour. I had open boxes of photo albums, waiting to be packed. An important clock was broken. One which was carried out bare, while I specifically said, "Be careful with that clock." The base to my grandmother's statue was delivered with a deep gash. I got to watch my grandmother's 55-year-old, 5 gallon, green, glass vase from Israel be carried bare and one handed, up three flights of cement stairs. I unpacked everything in 12 hours and could not find my wireless Apple earbuds, anywhere. Something I rely on every day. I messaged Jeffrey, whom had been quite courteous during the move, explaining where they had been and did he know where they were. He got back to me the following day, saying he hadn't packed anything in the room they had been in. When I reminded him that he had, he then responded saying he hadn't seen the earbuds when he had been packing up the kitchen table, on which the earbuds in their case with attached cord, had been resting. So first he hadn't packed anything in the room. Then he had, but not the earbuds. Nor did he offer to reach out to Brett, the other mover. I finally found them tucked into a box of old artwork from my kids. It was a box Brett had asked if it was ok to close, but failed to mention that that's where he stashed the buds. Makes me want to tip them each $25 in cash all over again. It will be interesting to see what kind of response I get from the owner, if any. Excuses? Trite and/or condescending apology? Blame it on the movers? Accountability? If you're looking for poor communication, schleppy leadership, an underwhelming service, and to watch your valued possessions be handled in a laissez-faire manner - this is the company to turn to. read more