Maria worked efficiently and did an amazing job with little direction. I can't wait for her to come…read moreback!

We relocated from Los Angeles to a south Dallas suburb. We wanted to be closer with our daughter…read moreand new grandson. I looked for a cleaning service to do our regular once per month house cleaning. I interviewed several services. All of them right around $200. Texas Cleaning Service fell into the middle of the quotes not the lowest and not the highest. I called and spoke with their customer service representative, Tiffany. We had several lengthy conversations. These conversations were very specific pertaining to exactly what we needed, how many square feet in the living space etc. I then asked for a list of tasks as we had discussed. The list Tiffany sent was not totally inclusive of what was agreed upon during our conversations. I contacted her again and Tiffany sent a full list which concisely spelled out what they would have their team do during an appointment. I accepted the proposal. So far very good. Sometime before the appointment a person named Jacob began to get involved. He told my wife he was Tiffany's supervisor. This interaction could have gone one of two ways. After speaking with my wife he had some issues with the terms of the agreement that Tiffany and I had put into writing. That said, after revisiting the terms of the agreement he understood not only the pricing but further the amount of detail spelled out in the agreement and we moved cheerfully on. It's one thing to question things one may come across and another to actually have terms spelled out which protects not only us as consumers but also the vendors. My best advice is that Texas Cleaning Services provided a very good job at a fair but not lowest pricing available along with flexible staff, management and cleaning professionals coming from a point of view best in class service. This does not mean a verbal agreement is enough. Get all vendor agreements in writing. Jacob the supervisor did a good job standing behind their agreement. Irma the lead cleaner is very good, quite competent and we have requested her as our regular lead person. Maria also did an acceptable and the carpet vacuuming had that high pro finish and looked great for her portion of the work. Tiffany worked diligently to work all our needs into a cohesive document. All in all I recommend this company with 4 stars. They did lose a star for questioning the scope of work without reading through every point. That said, Jacob stepped up to ensure the agreement was going to be honored. So alls well that ends well and we are as committed to a long term relationship as we believe their organization is also committed. jc g

Initially, this company appeared organized and responsive. During the first cleaning of my two…read moreglamping accommodations located on the same property, the owner, Colton, informed me that he needed to leave before completing the second unit due to a family emergency involving his newborn. I was understanding of the situation and agreed when he stated he would return and complete the unfinished work. On the next scheduled service, I adjusted the scope of work based on the unfinished tasks from the previous visit. Since the second accommodation still required completion, I added three public restrooms to the work order rather than assigning another full unit. Despite this adjustment, the work was again left incomplete. In addition, some of the extra services I paid for were either not completed or were completed below a professional standard. A team was later sent to the property and completed cleaning tasks that had remained unfinished from prior visits. However, contractor-related work that I had paid for was still outstanding. The most concerning issue was the lack of communication and professionalism when concerns were raised. The day after the final service, I received a text message stating that the company was terminating our business relationship and alleging that I had attempted to hire their cleaning staff directly. This allegation was never discussed with me beforehand, and I was never given an opportunity to provide my side of the situation. When I called to discuss the matter, the call was ended before any meaningful conversation could take place. My expectation from any service provider is simple: complete the agreed-upon work, communicate proactively when issues arise, and address concerns professionally. Unfortunately, that was not my experience. Multiple services were left incomplete, work that was paid for remained outstanding, and communication broke down when problems needed to be resolved. Ironically, I received a request to leave a review one day before the company chose to terminate our relationship. Based on my experience, I cannot recommend this company. The recurring issue was not the initial emergency or scheduling challenges--it was the repeated failure to complete agreed-upon work and the lack of professional communication when concerns were raised.

I hate to leave a terrible review for anyone but be careful with this business. They are not…read moreentirely honest. The first time they came out as a pair and spent less than four hours in my home one of them cleaned better than the other so I thought I would call her to come back and work. They have figured out a method to somehow cheat the customer and I feel they aren't new to the art of scam and dishonesty. The one who goes by Yeni didn't clean what she said she would clean or she made it look like some things had been cleaned, but once things were removed and revealed, everything was dirty. She broke my husband's shaver. She would never have told us had he not discovered it before she left. These two aren't housekeepers they're con artists. Just beware.

I recently had my entire flooring redone from tile/carpet to hardwood which created an…read moreextraordinary amount of dust from the demolition and installation. I wanted to get the entire house deep cleaned so i used yelp and i actually requested another company but Josh from RIE reached out and the rest is history. Josh was able to accommodate my schedule and arrived early in the morning his with crew to start the job. The job was focused on dusting and vacuuming everything including fans, appliances, baseboards, stair rails, etc. Josh and crew was very thorough with the process and constantly asked me if i needed anything extra done or if it looked good.... my mom is very particular with house cleaning and she mentioned that they did a good job Josh mentioned that the company is new so i was very happy to be an early customer. Their rates are very competitive and affordable for everyone wondering.

Excellent quality and customer service. The cleaning crew did a great job. Will use again.read more

They came in and were very friendly, they got done within 2 hours. Honestly probably one of the…read morebest services I've had with someone coming into my business/home. They are very fair with prices, and I will for sure be using them again to clean my business/home.

From the owner: Quality commercial/ residential cleaning have open availability now call for free consultation.read more