Initially, this company appeared organized and responsive. During the first cleaning of my two glamping accommodations located on the same property, the owner, Colton, informed me that he needed to leave before completing the second unit due to a family emergency involving his newborn. I was understanding of the situation and agreed when he stated he would return and complete the unfinished work.
On the next scheduled service, I adjusted the scope of work based on the unfinished tasks from the previous visit. Since the second accommodation still required completion, I added three public restrooms to the work order rather than assigning another full unit. Despite this adjustment, the work was again left incomplete. In addition, some of the extra services I paid for were either not completed or were completed below a professional standard.
A team was later sent to the property and completed cleaning tasks that had remained unfinished from prior visits. However, contractor-related work that I had paid for was still outstanding.
The most concerning issue was the lack of communication and professionalism when concerns were raised. The day after the final service, I received a text message stating that the company was terminating our business relationship and alleging that I had attempted to hire their cleaning staff directly. This allegation was never discussed with me beforehand, and I was never given an opportunity to provide my side of the situation. When I called to discuss the matter, the call was ended before any meaningful conversation could take place.
My expectation from any service provider is simple: complete the agreed-upon work, communicate proactively when issues arise, and address concerns professionally. Unfortunately, that was not my experience. Multiple services were left incomplete, work that was paid for remained outstanding, and communication broke down when problems needed to be resolved.
Ironically, I received a request to leave a review one day before the company chose to terminate our relationship. Based on my experience, I cannot recommend this company. The recurring issue was not the initial emergency or scheduling challenges--it was the repeated failure to complete agreed-upon work and the lack of professional communication when concerns were raised. read more
