When Service Still Means Something - Bates Heating and Air Sets the Standard…read more I want to take a moment to recognize what true customer service looks like, because unfortunately it has become rare. Bates Heating and Air in Granbury proved to me that it still exists. When I called them, I was convinced my pipes had frozen and I was facing a major problem. They responded promptly and professionally. After diagnosing the issue, I was told I would likely need a new coil. Instead of just selling me the repair, they did something that speaks volumes about their integrity -- they called the distributor to check the warranty first. That one extra step saved me a significant amount of money. The unit was still covered. They then quoted a very fair labor price, explained everything clearly, and made sure we would be protected as the Texas heat approaches. They even told me if the freon ever dropped, to call them and they would come right back. No runaround. No fine print. Just confidence in their work. Today Andy and Donny arrived with the replacement coil. Within about an hour, everything was installed and running perfectly. What impressed me most wasn't just their technical skill -- it was their attitude. Professional. Respectful. Efficient. Positive. The kind of people you actually feel comfortable having in your home. What makes this even more meaningful is something they did not know: I am currently battling cancer. Yet they treated me with a level of kindness, patience, and professionalism that genuinely made a difficult time a little easier. That kind of character cannot be faked. I have been in business long enough to know the difference between companies that just do a job and companies that build trust. Bates Heating and Air is the latter. I could call twenty HVAC companies in the Granbury area and I doubt any would leave me feeling as confident and well-taken-care-of as this team did. They didn't just fix our system -- they earned a customer for life. If you want honesty, skill, fairness, and old-school customer service that still believes reputation matters, Bates Heating and Air is the company you call. This is how business should still be done.

Bates Heating & Air has kept my 2008 Carrier Infinity System running right without breaking my…read morebank, which is no small feat, and many services I'd called in the past wouldn't even try because of this sytem's complexity and reputation for being persnickety. The Owner David is always a phone call or text away and is vested in customer satisfaction. A recent service call by Adam, shows that Bates hires the best techs and people too. When it time for an all new system, I know who I'll be calling. Highly recommend Bates Heating & Air.

The Smart Seal Foam Insulation team is great! Their work is quality. Their attention to detail and…read morecompleting work that meets expectations is evident from start to finish. We had a 57 x 79 x 15 foot sidewalls barndominium foamed with open and closed cell foam. Their customer service is great and their field team was hard working, respectful and worked cohesively. We even asked for some follow up work after being foamed in and their entire team pulled together to make it happen.

Don't waste your time on this company! Salesman named Rodney just said he didn't want to "re-work…read morebid" and withdrew all bids in lieu of just saying, "this is our best price"! He went on to say that he didn't need my money. I told him I was ready to sign today. Joke of a salesman and company for hiring him.

Great service very polite men 5 star service. clean up after repair they seam to know their job…read morewell.

I have had an AMAZING experience using Alderfer's AC through the years. Two new installs, and…read moreservice for multiple units over the past decade. Always quick to respond, and always top-notch service! Highly recommend Zac and his crew!

Had an issue at 8:00pm and left them a text via their Google listing. It auto-replied that they…read morewould contact me the next business day. The next morning at 8:30am I got a text from the office. They set up my service call for that morning at 9:00 and told me cost to inspect and determine what needed to be done. The Technician, Josh, showed up right on time and was here for about an hour inspecting and ruling out issues that I was concerned about. In the end all I was charged was the inspection fee and now I have both piece of mind and a pathway of what I need to do. Very happy with my experience because finding a trustworthy HAVC company can be very hard. Honest and true to their word; I highly recommend.

We had Ryan Nelson come out and service our AC unit at our business. We have several in the…read morebuilding and he was able to replace thermostats and get them all up and running smoothly. They have never ran better. He did such a good job that we had him come service our house unit as well. This thing is old OLD. He was able to get it woking for us and told us what we need to do to upgrade soon. And to keep this thing running until we can afford that. A+++ we will always call Ryan for our needs.

I have called Boyd's in several occasions and each time they show up quickly, take care of all our…read moreissues, and are friendly and respectful. The last call was for a slab leak. We were concerned about how intense the job was going to be. They found the leak, we discussed the repairs needed, and completed the work in just a couple of hours for what a reasonable fee. Thank you guys, glad that leak is taken care of. We appreciate the help!

they sold me two 3 phase hot water heaters For a house that…read moredoes not have 3 phase electricity . They also would not take them back.

This is actually the second time we have used Atomic Plumbing. I was impressed the first time, back…read morein 2019, and meant to write a review, but it slipped my mind. Today's visit was for the same thing: A pinhole sized leak in the copper pipe. The pipe had to be cut out, and due to tight spaces, PEX was crimped in. I was impressed with Jake's skills. I'm now considering getting the house re-piped, and not have to worry future pin hole leaks. Our water supply seem to cause this problem. I'm not the first house on the block with this problem. Thank you Atomic Plumbing and Jake

Atomic replaced a water shutoff valve in my yard. It started leaking after 6 months. Atomic refused…read moreto replace faulty part. I hired a competitor of Atomic to replace. Stay away from Atomic Plumbing.

I had Jerry with Walker Service quote a new high-efficiency package unit for my home last year, and…read moreat the same time I had another, much larger, hvac company quote it. Jerry came back with a more efficient unit, with a higher output (3 ton vs. 2.5 ton), made by a company with a better reputation for quality (I consulted a friend that owns an hvac company in another state) for almost $3,000 less than the other company ($5,600 vs. $8,500). He also re-worked some of the ducting to improve the airflow and the temperature in our master bedroom, which wasn't included in the $8,500 quote. My wife went into labor just a few days before he was scheduled to install the unit, and due to those expenses I had to wait for an out-of-town check to clear the bank before I could pay him. I called to re-schedule the installation, but he wouldn't let me. He installed the unit with no deposit or anything, and came back the next week to pick up his check. I can't recommend Walker Service enough, it's a small business with amazing service.

This is literally the WORST company! We had a unit installed by them and now it is not cooling. We…read morehave a ONE year old BABY and when I call I'm told they won't be able to make it out for OVER A WEEK!!! Anyone can tell that's complete bs. They were very quick to respond when there was something they could sell us but now that our unit is under warranty they don't see dollar signs and would prefer to let a BABY suffer! I'm so disgusted with this company and I will be spreading the word in every way possible. PLEASE do yourself a favor and forego this disgusting and incompetent company.

Excellent customer service! My family had a new AC unit put in w/ great pricing and explanation of…read moreall services throughout entire process. Highly recommend!!!