We hired Adam after reading reviews about DFW Fence Doctor and finding his number listed on…read moreironfencedallas.com, DFW Fence Doctor's wrought iron division. Though you might find Adam associated with the ironfencedallas.com website and DFW Fence Doctor, he is NOT associated with them. His work is sloppy and he does not stand by his work to fix the problem, even after given plenty of opportunities to fix the issues.
Here's a little rundown of the nightmare and headache we dealt with because of Adam:
- I initially texted him and he was very responsive when getting information about the work we needed, which was to refinish/repaint the iron railing on our front porch.
- He completed the work a few weeks later and the day he finished my wife was working (and the paint was still drying so I couldn't get a great read on the quality of the work), but he told me that once she/we had a chance to inspect the railing after it fully dried, it wouldn't be a problem for him to come out and fix any issues if we saw anything.
- The next day we inspected the work and there were several problems. The paint was already peeling off in numerous areas, and he got overspray on both the stone and brick on the porch. I texted pictures to Adam, and he said he'd come out the next day and said "I'll get it fixed for you".
- After a few days of no updates, I texted again and didn't hear back. I gave him a few days and texted again, and he said he would stop by later that week. He never stopped by. I texted again, no response. I tried calling him and got a vague non-answer that he had stopped by (when? I don't know, because I was home nearly all day and never saw him), and fixed some things but couldn't fix everything and had to come back.
- After more texts and calls for updates when he never showed back up (we're now at about 6 weeks since the initial work was done), my wife tried calling him. Surprise surprise, he answered right away since he didn't know to ignore her number like he had been ignoring mine. He told her he'd come by "no later than Wednesday" to fix the problems. He never showed. On Thursday, my wife sent multiple texts and tried calling multiple times, and he never responded.
- I then texted him again, saying we felt like we deserved a refund for the poor work and complete lack of follow through. That got a response from Adam, who claimed he was "out of town this week on an emergency call since Wednesday" and "just saw multiple messages and texts" from my wife after getting my message (conveniently, he apparently didn't have phone service all week until my message came through?). Even if the emergency call story is true, he lacked all decency to communicate that with either me or my wife to let us know of the situation.
- According to Adam, I hired him, and my wife didn't. So, in his words, "I'll communicate with you and she needs to talk to you". In other words, "I accidentally answered when she called because I didn't know she was calling to voice concerns and now I'm ignoring her". He also claimed that this seems to be a "husband/wife dispute" for some reason. I've never once hired a contractor who refused to talk to my wife about the job because, and I quote, "a man cannot serve two masters".
Basically, he'll answer an unknown number the first time because he wants the business, but after that he'll ignore you if you're voicing concerns. And if you're married, you'd better make sure you're both there when he agrees to start the job, otherwise only one of you is allowed to talk to him.
You can find Adam's information on fencerepairdallastx.com, dfwfencebuilders.com and dallaspoolfence.com (that should be a red flag right there, that he needs multiple websites and business names...). Please save your money and avoid using him because you will just have to have the work redone by someone else!
