I first came to this store around when it opened almost 10 years ago and loved it. Great service…read moreand really inclusive sizing. This rating is for my recent visit. While the selection still seems great and most of the associates seemed friendly, the associate I ended up with did not seem interested in talking with me. We spoke briefly but in the end I didn't feel there was space to ask in depth about what I was looking for and I ended up leaving without buying anything. Still 3 stars because I do love this store and plan to give it another chance next time. I ended up going to the Manhattan location and had an excellent experience there.

Service was not good the store is not inviting you are not greeted and they measure you by eye…read moreballing not measuring tape very odd. Did not buy anything it was dingy and very little lighting. No selection and just not what is said online. I can't tell you about the value because I didn't buy anything however they need to put money into the store and make you feel like they want you in there! Horrible experience and customer service

This is a review only of the redhead manager. Everyone else is nice to work with…read more I would sincerely hope the person responsible for running a clothing retail location would understand what someone means by I would like the money refunded to my credit card and not on a gift card. She tried to embarrass the f out of me in front of a full line bc I asked to have my purchase returned to my credit card which was the means by which I made my purchase. Routinely saying "I'm not following you at all" "I am so confused what you're asking for" "you want to do what????" in a very snarky rude demeanor. The customer service was -100/10. Learn how to do your job and stop being rude. And also, no one should allow you to be customer facing.

This isn't so much about the store, but about the brand…read more I've been a huge Madewell fan for at least the past 10 yrs. Lately, we're not in alignment as much. In the past, I depended on Madewell for consistently delivering on quality leather goods: tote bags for work, leather boots, loafers and cute casual bags. As an educator, those were my staples. They also had great smooth cotton graphics tees and my faves were when they'd collaborate with orgs such as the NY Botanical Gardens. Rummaging through the sale sections during off season is usually catch some great cardigans and blazers for the fall and great bandannas and jewelry to add a little razzle dazzle. Nowadays, the prices have risen astronomically. Little stackable earrings are now on average $58 and the clasps are weak and poorly made. One day after purchasing 2 pairs from this store, they're coming apart. Purchase a purse, the leather is trashy. A lot of the classics that myself and half the teachers at my school used to purchase have been removed from the rotation. Super annoying! Madewell, please get back to basics. I know the political climate has driven production up , but don't loose your entire customer base and maintain integrity around production. Thanks

Service was great for a retail shop. Recommended items to go with what you already had picked out…read more I appreciated that. I didn't like if it was snug on me and pulling though and they would tell me was perfect for me. Nice selection of styles and colors that aren't common. Sizing is an issue with the one size fits all. There were several skirts I would have bought if they had had a couple of sizes like small, medium, and large. I could get them on but they would pull or snug. I don't pay money for anything unless it's a proper fit. I really wish they had a care tag or card for each clothing item. There are not any tags identifying what the material is. This makes for tricky washing or do I need to dry clean?

Don't recommend. The price for the quality is absurd. They sell you polyester and on top of that…read morethey get it from other clothing stores and sell for way more. They also don't let you return purchases, only store credit. Which I don't want.

The best buffalo exchange. I used to live in Williamsburg and would frequent this location often…read more This week I stopped by while on vacation and scored some gems. The pricing is quite fair. The staff are doing research. As a buyer, you'll pay as much as or slightly less than what is being sold on Poshmark or Depop in my opinion. Sometimes you'll get lucky and a limited piece will be priced at what similar items for that brand would be priced ... and that's the thrill of it all. Great quality items that you get to try on and feel. A lot of new with tag items.

I brought items in as a seller. First-time seller, casual shopper. The mentality of the two behind…read morethe counter going over the clothes is very judgmental. They go piece by piece and engage you in conversation, almost to throw you off guard. There is the tiniest spot on the hem, but I love the pattern. The collar has a bit of a yellow mark but LOVE the shirt. In the end they hand you back most everything and I think to myself it is summer in NYC you gave them a $195 shirt with tags still attached, it is a navy blue collarless cotton shirt and they don't take it? Newsflash counterhelp... not everyone who shops at BE has Kool-aid-colored hair, multiple piercings, torn tops with low-slung jeans, and too much jewelry. Open your eyes. Several years ago, I brought stuff to Tokio 7. It was May. I had a lime green N. Peal cashmere sweater that was brand new. He argued with me that it was the wrong season. I argued back and said, " Take it, and if it doesn't sell, I'll take it back. It sold the next day for full price. In conclusion, they kept a few things..... We can give you $25 cash or $50 in store credit.... Girl, I took the cash and headed out.

Worked with an associate named Em and she was very helpful. Nice conversation, easy selling process…read moreand she made sure I understood what guided her decision making.

disgusting seller customer service, manager Samantha was very unprofessional and dismissive!!…read morehorrible experience

What a wonderful buying experience. I walked in, Frank greeted me, not only asked what I wanted,…read morebut picked up on every unspoken clue. He quickly gathered five pairs to try, knowing not only the size I said, but using his knowledge of his inventory that fit what I was asking for, even if I didn't directly ask it. Not only did Frank give me five pairs, but he actually put them in an order that would give me the best idea of what to look for in fit and feel. We quickly got down to two pair, and he explained the differences between the two, both short-term and long-term. There was zero pressure, zero pushing, just honest feedback. One pair was twice as much as the other, but he didn't push anything either way. (I went with the less expensive pair -- cheaper is not the right word, because they are excellent quality.) Not only that, he offered to have them hemmed right there on the spot. Within 45 minutes of walking in the door, not only did I have a new pair of jeans, but tailored and walked out the door with my new jeans. As for the jeans? They're great. I went with a pair that Brooklyn Denim made and I absolutely love them. Frank also made a profile for me and saved the info of the other pair that I liked in case I want to order those at a later date. Because I don't live in town, it's a great resource. I really can't recommend Brooklyn Denim enough.

Brought a pair of jeans in for alteration and couldn't be happier with the result! They look…read morefantastic and the alteration was reasonably priced for the work. Cannot recommend this place enough, they are masters at their craft!

This is one of the worst retail experiences I've had in recent memory, otherwise I wouldn't take…read morethe time to write the review. I placed an order after specifically confirming the items were available that day at the store, and went out of my way to visit this store. Upon arrival, they told me that the pick-up order had not been processed and would not be available today. Meanwhile, the items are sitting in plain sight of myself and the staff, and yet they cannot get around their own bureaucracy to let me fulfill my order that way. I guess this twisted dystopian wellness-themed Catch 22 serves me right for supporting an establishment like ALO. Never again.

While I haven't shopped at this location yet, I did stop by for a 7:15an Sculpt class…read more Doors were locked until about 7 mins before class and the studio is upstairs. (This store is huge by the way, and a lot of the clothes were really cute.) Aside from the sign to go upstairs, there wasn't much signage for lockers, restrooms or the space itself that I noticed but restrooms and lockers were tucked in the corner behind some black divider belts and class was through an opening in the side wall. I really loved the ambiance of this studio. There were about 8 of us + the instructor. Mats, blocks and weights were provided and we moved at a steady pace through exercises (think Pilates/barre/yoga mix) to music. Naturally light coming in through the windows ended our practice and I left feeling awake and ready for the day. I'll definitely come back!