Seriously, they can not seem to get their act together with drivers. After being told at 1:15 my car was 20 minutes from being ready, I got no follow up call. I finally got in touch with someone later, with no luck. I finally get in touch with them, told they'll send someone. Nope! They forgot to tell the driver! Short story, despite all this, they could not figure out how to pick me up before 5:30. I had put in the request when I dropped off the car in the morning, stating I *really* needed my car back so I could get my kid from daycare. So, in addition to the exorbitant costs of service here, I had daycare late fees, and had to force my wife to pick up a very hungry, very miserable child. No matter how often you come, you'll never see the same person there. I can't imagine what it must be like to work here, that the tenure here seems to last very short. I come here every few months for years, and I've never had the same person wait on me twice. The drivers, when they are told to pick you up, are good, and seem to stay here longer. read more

Just called dealer to inquire about buying a new Corolla. First spoke to extremely rude person named Monet (sp) who started to talk to me about a used Corolla when I said from the beginning that I was interested in buying a new Corolla. After I told her I was not interested in a used Corolla, she got upset and hung up on me. I called the dealer back and asked to speak to a general sales manager. I spoke to a general sales manager who informed me that they were selling the 2023 Toyota Corolla at $7k-$8K over MSRP!!!!! I couldn't believe it. Stay away from these scam artists! Bernardi use to be a respectable name among car dealerships! Not anymore! Now they are scumbags! read more

My family and I have been been doing business with Bernardi for over a decade. Very familiar and comfortable. I got my new car last June and am very confident that this will be my vehicle for a long time. read more

These guys are the epitome of everything that people hate about car dealers. First, they wouldn't take my loan check from my bank. Conveniently, they offered me a loan from their bank. Um.... my loan check was a live, real check and I've never had a problem with it before. Next, I cancelled my extended service plan, which the did after I hounded them for a week. However, the did not cancel it before rolling it into my loan. I wouldn't do business with these guys if they were the last Toyota dealership on earth. Caveat emptor! read more

I went in to service my Lexus just an oil change and state inspection, they told me 1.5 hours on the phone and then when I got there (on time) they told me 2 hours. I had made an appointment so a bit frustrating but OK, it's a pandemic. Then after the oil change (which took 2 hours) they sent me a video of my car with $1400 of things wrong with it and EVERY SINGLE THING they threatened would make it fail inspection. I did not ask for this free 'review' of my car and even though my car has a bumper to bumper warranty on it every single thing they found was not covered, funny how that works. I told them to stop the work and I would leave without the inspection as I didn't want to be threatened nor was I dealing with a failed inspection. I took my car elsewhere and how funny, it passed...because it was all a lie to get me to spend $1400. They lost a customer. read more

I had a great experience with Bernardi Toyota. I came in to test drive a Highlander Hybrid but it turns out they didn't have any on the lot (there's a nationwide shortage). My sales rep Manny suggested I try the RAV4 hybrid. He used to be a technician so when I drove the car with him he was able to tell me all kinds of details about it since he knew the car so well. After our drive and discussing with Manny I decided to buy the car. Manny was an excellent communicator throughout the process. Bruno helped me with financing and by the time I sat in his office it had been a couple of hours and I was tired and my attention was waning. In our meeting, Bruno quickly explained my options for warranty or other services and we put an agreement together. When I went home I realized I wanted more information about what I had agreed to and Bruno agreed to meet with me to explain everything even though the sale was done. I only left 4 stars instead of 5 because I felt like I didn't get enough information initially in the financing process, which is why I had to come back. Overall pleased with the service at this dealership. read more

Fraud alert! There's a lot of 1 star reviews of this dealership on Yelp. As far as we're concerned, that's one star too many. This is what just happened to us: After our 2010 Rav 4 was inspected and tuned up by our local, trusted mechanic for an upcoming cross-country work trip, I took the vehicle to Bernardi Toyota for a diagnostic test of the A/C, which wasn't working. Our mechanic said the pressure was ok and that the compressor was functional. He suspected a faulty A/C amplifier, but suggested a more complete diagnostic before investing in that $400 part, which I reported to Bernardi at dropoff. The result repair estimate from Bernardi totaled $2161.77, and included curious items: rear brake pads/rotors and cabin air filter needed immediate replacement. Well, the air filter had just been replaced the day before by our mechanic, who also replaced front brakes and found the rear brakes to be 70% worn (not almost 100% as the dealer reported)!! So Bernardi was tacking on false charges. Why should we believe their diagnosis of the A/C claiming lack of refrigerant - - not true the day before - and "Internal Pressure Stored Codes"? This visit confirmed our dread of dealers as rip-off artists. For the list of fabrications generated from Bernardi's so-called diagnostic test we paid $157.93. read more

Visited this place back in Jan 2018. Late review. "Wow... there is a reason why you go shop at higher end stores. The sales staff I had experience with was well mannered was pleasant to work with. Professional. Then you have the sales manager show up, that just wants to talk about him self. How he presented himself was a big disappointment with this establishment. I really hope he's not the only sales manager cause I'm sure you can keep more business in house if you got rid of that guy." update: not sure if he still works there but he sucked. read more

I have had many bad experiences here; 1. A family member bought a new truck, the front right wheel popped off within 24 hours while they were driving it 2. I bought a used impala, the steering wheel locked up as I drove it home, I had to steer with incredible force to get it back to the dealership. When I got it back 2 days later, the check engine light came on as I drove it home. I compromised and leased a new vehicle instead. 3. I brought my vehicle in for service the other day and they charged me $160 for an oil change and tire rotation!! Horrible service, safety violations, grossly overpriced read more

An incredibly disorganized and rude group of people facilitating in negative experiences in both the service and sales departments. I don't have the energy to elaborate but I'm done with dealerships - seldom a good experience despite my love of Toyota vehicles. Oh, and teach your employees how to wear a damn mask. read more

Awesome experience at the dealership today!!! We have purchased our 2nd Used SUV from this dealership. The use cars are always clean and detailed. Not like other dealerships where you go to see a used car/suv and its so dirty. Our sales person Angel P.deserves 5 Stars for making buying a car today 100% stress-less and then David L. (finance person) closed the deal quickly and also no stress. Also highly recommend Bob (Used Car Manager) for top notch customer service. Would 100% recommend them! Ask for Angel! read more

I've been bringing my Sienna to Bernardi for about a year or so now. The beginning of our relationship was rough. I didn't feel the love. After developing strong deep feelings the staff at my last dealership in WRJ, VT I had a hard time making the move. My first few visits with Brian were ho hum. The work was done like it could have been completed at any other place, Toyota or not. No fireworks, no sparkle. However, as they say location location location so I've continued to go for service. Well since then I have been pleasantly surprised. I have had two really professional, cheerful and knowledgable people help me, Erin and Lemoine. Just having a full service, ouch $, was worth it. My timing belt, water pump, motor mount, and more needed replacing. Although it cost me a few shiny pennies it was less than buying a new rig if the engine blew. The bonus is they have a shuttle pick up/drop off at the Commuter rail. I am able to drop my van off at night after hours and catch a ride to the dealership. The drivers have been pleasant and proactive by calling confirm my ride and calling to let me know they are waiting. The topping on the cake would be if they washed it upon completion. This was always a bonus at the other place. Having the winter salt rinsed helps keep her going for a few more years. I do get coupons in the mail which have been helpful. 10% off on a big service helps a lot. I wish they had a regular coupon card for having the oil changed. Buy x get one free or something. I'll stay for a while and will see what happens. Surprisingly I don't think they link their service with their sales. Building long term loyal customers doesn't seem to be high on the list. Maybe because of the location and the number of people in and out of the area. I am so where in the middle of a 3 to a 4. Has potential to stay at a 3 though. read more

Bernardi Toyota offered this vehicle to me for $16,999 (about $2000 lower than every other dealership) but when I showed up 24 hrs later they said it was just sold. Tried to sell me something else for about $2000 more than I was expecting. Soooo I went online days later and that vehicle is still for sale at $16,999! I don't think Bait and switch is illegal but it's extremely unethical. read more

Bernardi Toyota - Deception - Car Dealers Near Me - Framingham, Massachusetts

The people in their service department are very nice and helpful, but their policies are not. It's tacky to charge $3.75 to wipe the handles and contact surfaces on the car and possibly spray inside. Their commitment to hammering on every little thing extends to charging $3.75 for the "Free" scheduled service included with the car. In order to determine if your engine or cabin air filter is dirty it must be removed. If you elect to have them change it you get billed a hefty amount for the labor to put it in - but if you do not, they do the same amount of labor putting the dirty ones back in. My time for this was a total of 15 minutes doing it myself and saved $70 over the Bernardi price. Charging for labor they do even if you don't buy the service is tacky. The good news is their service writer does not respond with pressure or scare tactics if you decline a suggested service. While their service appears to be highly competent, these two things reinforced the stereotype of a dealership as a place where you will get taken if you have them do service an independent mechanic is capable of. Next thing they will add a courtesy greeting surcharge because they smile and say hello when you enter. Sure, there is a bit of work to wipe off the handle, but pricing and image strategy goes beyond some back room manager with a spreadsheet coming up with "If we get $3.75 extra per visit, it will really add up". read more

Brought in a Prius for 70,000 mile service. Was told the brakes were worn out and unsafe. They wanted to do pads and rotors. I declined and took it to a long-time trusted repair person in Marlborough, and was told the brakes are 50% and don't need changing. I always suspected this kind of thing went on, but given the overcharges that dealer repair shops hit you with, I didn't think they needed to add on unnecessary repairs. On top of that, they told me the tires had dry rot cracking and were unsafe (which turned out to be true), but went ahead and rotated and balanced them. Seriously? Won't be going there for anything, ever again. Beware. read more

Bernardi Toyota has wonderful service and great deals. I came in here looking to purchase a vehicle and received great service each step of the way. I visited this location twice to check out the inventory and found a great deal from their current selection. Came in during the holiday so it took longer than usual to purchase the vehicle but it was definitely worth it. The staff at this location is full of great people and they're all friendly. I would highly recommend this dealership to anyone looking for a new ride! read more

Irresponsible. The finance director (Chris C.) who was not even involved in my car buying process was irresponsible in handling my case. He sent out credit inquiries to 5 lenders even when I did not authorize it. As per him, I did. I disagree as I repeatedly said I had an option to go through a credit union. In addition to being irresponsible, he used phrases such as "you dont have to buy a car", when I questioned him as to why he "messed up" my case. I am sorry but I had high hopes from Bernardi. I will not recommend nor will I come back to Bernardi for anything. read more

I purchased my 2022 Toyota from Bernardi Toyota. My sales person, Trevor Loring, was a true sales specialist. His knowledge about my vehicle was not only extremely attentive and accurate it was also as long as I needed as I learned all my new car had for options. l appreciate his patience as he making sure I was satisfied. read more

Be very careful when you get to the financial business . They might ask you to make the down payment before finalizing the deal , don't do it . Read all of the documents carefully . These guys are snakes . read more

Very bad people you have to watch out when you do with them plus the Never give back your deposit which you paid at the front. And you always just to have to be careful when you do trade because they always cheat people. I give them one start because this is my only option if you have minus Stars I'll give them - 5 read more

Came here for a 25000 mile tube up ended up getting taken for a ride. Told us the oil had to be changed when it didn't. added on all kinds of things we didnt need. $300 later we will not be back under any circumstance read more

Classic bait and switch dealer. Spiro Treska was highly unprofessional and refused to help. Bernardi should be ashamed of the service I received. read more

Bernardi Toyota - Classic bait and switch dealer. Show up for an appointment and they conveniently don't have any of the cars you requested to see. - Car Dealers Near Me - Framingham, Massachusetts

Took my Camry in for new tires this past Saturday,. Got 4 new Yokohama Avid ascent tires and had a multi point inspection done. These tires are listed on the dealers own website as having starting tread of 12/32 - however the multi point inspection showed my brand new tires with 11/32 tread - leads me to believe either I was sold older tires or the service folks purposely calibrate their tire measurement instruments incorrect to wrongly show lower tread than actual to get customers to buy new tires sooner. Secondly, 6 months back on my service with the same dealer, it showed that my air cabin filters were dirty and need to replaced which I declined to do. Now 6 months later those have magically cleaned themselves and show nothing in the multi point inspection - so was I lied to 6 months back or now or was it something to do with it being 4pm on Saturday and they wanted to leave. Leaving this review for the dealership to solve the mystery before I reach out to the Mass State Attorney Generals office and report the fraud. I left a similar review on other sites to which the service director responded - but never bothered returning my voice mail or calling me to resolve the issue read more

Wow, not a fan of buying a car. I have walked out of many dealerships but this is the first with a 1 star review. Gonna try and stick to the facts here: I enjoyed my salesman but the management is horrific. After assessing my trade they bring back a piece of paper with the total price and monthly payments. I asked what they were giving me for my trade, "we are paying it off" yea, I know but how much. The kid was confused. I told him I needed more numbers, they brought it back with horrible numbers, which I expected. This is where it took a turn from regular dealership scams. I signed the deal which gave a quote for taxes at $30 which I mentioned. The salesmen told me that my car was worth more so I am getting a good number with taxes. I signed and the manager signed, then out comes the purchase and sales agreement which had the taxes at $1000. I asked them to change it. At first they refused, manager came over and apologized saying it was another guys fault and he's brand new. If this is true then own up to your mistake or if this is a tactic it's disgusting. What frustrated me is that the manager kept arguing with me back and forth saying that the monthly payments are the same and that the two deals are identical. I don't know why I had to explain how apr and interest works, o, I know why, because they don't care. After about 10minutes of the manager telling me I am right but still telling me I am wrong he finally walked back and found the money that they couldn't find before. A little add on, they tried again to slip the higher priced purchase and sales agreement in finance. Mistake? Idk but they guy again tried to tell me that I was wrong. In summary, they either made a mistake or are completely dishonest, either way they tried to profit off of me, and assumed that I can't do math. Will never return. read more

Bobby Q very personable and helpful with our vehicle purchase. He was a great salesman to work with!

The sales team here is completely incompetent, and unethical. I went in one day for an oil change on my leased Corolla, and they said they needed more of my year Corolla's in stock, and offered to put me in a different car for less or the same money. I told them what my payment was, including gap insurance, and they agreed to match it on a different car. After all of the paperwork was signed, they sent me to the finance dept. to finalize everything, only to find out that they did not include the gap insurance on the new vehicle payment amount, and that I would actually be paying almost $100/month MORE for the new vehicle they assured me would be the same price. I should have looked more carefully at the paperwork, but again, unethical of them. I made the mistake of then buying a car from them at the end of my lease. My lease had some minor damage, which they agreed to forgive in our negotiation of purchasing the new vehicle. A month later, they sent me a bill for the amount of the damage. When I contacted them they said they never agreed to absolve the damage. I refused to pay the amount, and they have now hired a collection agency to go after me. Whatever you do, do NOT do business with these people. They have no morals. read more

They take forever to do anything. I was supposed to get four tires replaced, took nearly 6 hours. The service staff is of no help regarding ETAs. I was quoted tires for $700. When I said I can't afford that, they said they have an option for $440. Instead of making it seem like the ONLY option for me was $700, they could have told me what I have to choose from. DON'T GO HERE. Please, for the sake of your time and sanity, go down the street to anywhere else. I bet the McDonalds would be quicker to change my tires. read more

Although all employees are wearing masks due to COVID-19, I just witnessed one employee park a Bernardi shuttle vehicle, eat a donut, lick his fingers multiple times then touch the outside of his mask and get into someone's car to drive it around to the service area. Bring your sanitizer if you are planning on receiving service here. Masks are being worn but it doesn't appear that hands are being regularly washed. Yikes. Also, when I arrived at 8am I was told a rental car would be arriving for me in 10-15 minutes. Never showed up. The service staff called to check on it and the Natick location had no idea what he was talking about. Not to mention, while I've been sitting here waiting they gave me a 2 1/2 hour wait estimate. Then tells me "well they are just getting the parts ready since I put it in to be done by end of day since you should have been in a rental an hour ago." Worst experience ever. Now I'm stuck here freezing in the AC since I'm stranded until all my service is done. Thanks Bernardi for ruining my day! I will never come back here for service although Phil should get 5 stars and I usually only go through him (not working today). Two thumbs way down. read more

So, whatever you do - don't buy at Bernardi Toyota - found out a month after I bought the truck that they never properly transferred my registration over from my old vehicle. After calling them multiple times (At least five times) asking "wheres my registration" I finally checked the registry online to find out they never registered the truck. I came very close to just returning the vehicle today and demanding a refund. They also still owe me money for my "trade" - which just needed a title search. They originally said 7-10 days for that to come in - one month later - still waiting for it. So they basically have my old truck, with the keys, and the money that I put in escrow for the trade - and I have nothing but a promise that they will call me when title comes in. Suppose to fix all this Monday for me, not happy that they royally dropped the ball. Horrible customer service that basically had be driving illegally. I'll never buy from here again and I am making sure that this review goes to every car site there is. Did I mention, they never call you back after you bought the car and have issues with it? However, when I was in the buying process all they did was call me to try to close the sale. Horrible . . . read more

Great service . Never wait long time . I did oil change and inspection sticker at same day . Didn't take too long just I been too. I use them for years never got disappointed. read more

Not sure why there's so many negative reviews, but I was extremely impressed by Bernardi. Everyone working there was friendly, attentive and knowledgeable. They're honest people and there are no smoke and mirrors, no pressure, and you immediately feel welcomed and taken care of. I felt they gave me a great deal and they were happy to help find the right car for my needs. Big shout-out to Oren, he's a great salesman who takes superb care of his customers, he makes you feel totally at ease and answers all and any questions. Buying a car from them was the easiest I've ever had, do yourself a favor and head over to see Oren when you need a new car! read more

I could not be happier with the service I received at Bernardi Toyota in Framingham. Spiros and Oren were professional, knowledgeable and a pleasure to deal with. They went above and beyond to make sure we were happy and received exactly what we needed in a timely fashion. In an area where one can come across pushy people and a lack of transparency and integrity, this was a really great experience. read more

Went in for 4 (BMW!!) tires to be replaced. $1500 toyota wants! They wouldnt price match my quote. It was off $200. Lol. Stupid.

They help fix my boyfriends issue as soon as they discovered the problem. Thank you Toyota for being so understanding and fixing things. You guys did amazing this time around! read more

My worst experience EVER in servicing a vehicle. My partner recently brought her car in for a major service. First things first they charge $570 for essentially an oil change, alignment and balance. Anywhere else this would be $250 tops. They didn't even perform a tune-up. After the service they came back with $2,289 in repairs that were needed. The list is as follows: Lower driver side control arm ~ $300 (part) + $300 (labor) =$600 Intermediate shaft ~ $300 (part) + $300 (labor) = $600 Transmission Gasket w/ drain & fill ~ $450 Front pads & rotors ~ $387 bushings on rear suspension stabilizer link~ $211 lic. plate bulb~ $20 Anyone that knows parts and average pricing knows these rates are outrageous. They are charging $132/ hr on the "book" hours. Meaning if their system tells them they allow 3 hrs to do a job they charge for 3 hrs at $132/ hr EVEN when it takes their trained mechanics 40 minutes to do the job. They have marked most of their parts up 5X the cost to them. This group clearly takes advantage of people who know little about cars. It was very unfortunate my partner ok'd the service before reaching out to me about what was going on. Bernardi has lost a family of clients and are responsible for one upset boyfriend. My advice to anyone who knows little about vehicles is to educate yourself before you ever agree to have services done. read more

We had ​amazing service from beginning to end. We worked with Oren, who went above and beyond his in his job with us, starting with looking on the lot. He dealt honestly and was interesting in getting us the car we wanted. The negotiation​ seemed fair. When we had trouble with getting the registration from my insurance company and stayed with me until I got a result. He stayed well past closing time at least one day (as did other members of the staff). I couldn't understand how to use the map on my new car and he guided me through with when I went back to the showroom the next day. If I could give more than 5 stars I would. read more

It's a shame you can't rate a business 0 stars because that's what these shysters deserve. Two years ago my Highlander experienced a water leak because of a stopped-up drain. We were on a long trip and had to drive more than 1,000 miles before taking it in. By then the front carpet was soaked and the navigation system, which is installed under the driver's seat, had quit working. The service department's diagnosis was total rip and repair. New nav system and all new carpets. Estimate: $7,800. I said no thanks. I took the car home and messed around with the DVD in the nav system. Within an hour it sprang to life and has been working ever since. I also began airing out the carpets by simply leaving the doors and windows open during the day. The musty smell began to ease and was all but gone within a few months. Today you'd never known there had been a problem. $7,800 for problems that were fixed by air-drying. And you wonder why people don't like to do business with dealer service organizations. read more

I wish i could have read reviews before visiting them. There is no provision of zero ir negative stars. These people dont keep words and behave ao rude. We went after work for a deal which was made by their sales team. Shocking, so mismanaged that nobody knew who made the deal and we were unattended for atleast 20 mins. Then came this guy and he was talkig to us like if he is doing a big favor to us by selling us a car. I wanted to leave but my wife held me back. We had a test drive with almost empty tank. Then we met a good guy who helped us wid deal and finalized the deal. We asked him to clean the car to make a final deal. He said they will call us next day for signing the deal. Still waiting and im sure i will never return to them. Such a waste of time. Horrible customer service. I am shocked to see such a puked service from leading brand dealership. Shame bernardi toyota!!! STRICT NO. read more

The sales experience when I bought my 2014 4Runner was fine and they were very competitive on price. Overall I'd say this went as well as can be expected. However I recently brought it in for service (flat tire) and the service department is absolutely clueless. It took multiple calls to find out if they had received the tire in stock, half the time nobody picked up the phone and when they did they couldn't seem to figure out their inventory system. When my wife went to actually get the tire changed out they double charged her when I'd already paid. Service was an enormous pain in the ass and I'll do my best to make sure they don't get a dime beyond my free scheduled maintenance. Very disappointing since they are close to me and I'd hoped that the combination of convenience and buying a new vehicle from them would result in an least satisfactory experience. An email to the GM expressing my dissatisfaction went unanswered. read more

I have a lundary list of notes taken about Bernadi Toyota that have been accumulated over a decade. It started off with buying a Tacoma pick-up truck ten years ago. The car ran fine initially until three years waranty period was expired. I brought the truck to fix malfunctioning wiper blade:the mechanic performed a quick fix without attempting to find out root cause of problem; I was charged more than $80 and ended up having the same problem later. The Toyota has absolutely no consideration that the warranty was just expired. The repair was a quick fix without getting to the bottom of it - The problem resurfaced. Once the Tacoma broke have me more major problem: the axle and exhaustive pipe got rotted prematurely having me to spend $1.6K at a local car repair shop. The problem did not stop there: there was a recall for body frame getting prematurely rusty posing danger of falling apart. When the truck was brought to the shop, they fixed me up with a loaner truck from a rental shop on rt 9, which was nice. However, it would take a long time for it getting repaired, mainly having to wait for the parts to be getting delivered. When the part arrived, they hastily replaced the frame: the condition of the car seemed worser off. I had to spend $3K extra. The thing is that it did not stop there, I have been spending more money due to the fact that the truck was left ouside for prolonged time getting it rusty all over - they would not take responsibility of ignoring the potential problem storing the truck with no car. read more