1. You must ask for Maria Lepage, sales. She will change your life forever…read more 2. You must buy your next Volkswagen from Langan VW of Vernon, even if your not in Connecticut. 3. Everyone at Langan VW of Vernon is incredible. 4. Honest, Fair, Trustworthy, Knowledgable, and Personable. 5. Great selection of inventory. 6. Still reading? Why haven't you called Maria. 1-413-364-0710 7. $40,000 Chicken Parm. (Read the full review to find out more) Completely life changing experience! After an exhaustive multi state search for a dream car, of which only 16 currently reside in the USA, we finally get an exact hit at Langan VW of Vernon. Without hesitation I call and ask for a salesperson. Meanwhile, my partner was researching Google reviews and everyone was praising this woman by the name of Maria. I was thinking to myself, we probably should have researched a sales associate, before calling, but given the extremely limited quantity of our dream SUV, I wasn't wasting a second. The phone connects and we hear "Thank you for calling Langan VW of Vernon, this is Maria, how may I help you today?". We both burst out with joyous cheer and excitement. We tell Maria what led us to her and the vehicle we want. She assures us that yes in fact they have it, it's not sold. We agree to meet tomorrow. I find Maria greeting me in the parking lot with a giant welcoming smile. We shake hands and she thanks me for choosing Langan VW of Vernon and for making the 3.5 hour journey. We go to her office. Having purchased new vehicles before, this is where I start to get anxious, wondering if she is going to be like every other sales person I have dealt with? Numbers game, low-ball trade offer, no wiggle room? She did none of those things. She was completely personable and explained everything that I was filling out and what was involved in the process. Maria is so sweet. I feel like I'm hanging out with my Italian Grandmother, that is, if I had an Italian Grandmother. The process was seamless and very relaxed. I received a fair price on both my new car and trade in. This whole place is amazing. I haven't seen one unhappy customer or employee, whether it be in service, parts, and especially in sales. Ryan, the finance manager, made me feel so at ease. He explained everything & answered all my questions before having me sign anything. This was the most comfortable I have ever felt while signing legal documents. Maria showed me how to operate all the features of my new car, setup my phone, filled up the tank and even bought me a coffee. On top of all of this, gave me a homemade chicken parm. I'm elated that I'm now the proud owner of my dream car, with no compromises, but at the same time I feel a bit of sadness knowing that it's time to depart this wonderful place and say farewell to all these wonderful people who have changed my life. Langan VW of Vernon is an experience unlike any other. They are honest, warm, and welcoming. They truly set the bar high for other dealerships. I can't recommend them enough and would hope that everyone had the chance to experience their stellar customer service, vast product knowledge, and laid back sales approach. Maria is a gem. Words can hardly describe what a warm, trustworthy, charismatic, and beautiful person she is. I think of Maria more of as a friend, then just a salesperson and I would highly recommend you pick up the phone and ask for her by name, she will change your life forever. If there were more Maria's in this world, it truly would be a much better place to live.

we had a great experience with G!!! I have never had such an enjoyable experience at a car…read moredealership. G was accommodating. He heard what we were looking for and delivered...TWICE!!! We bought two cars from G because him, along with the service staff, finance guy, and sales staff, we truly had a great buying experience from start to finish. They were helpful and attentive. The service guys were super awesome and answered all our questions! We joke that we want to buy a third car so that we can go to the dealership All in all, everything g was top notch! I highly recommend the Vernon volkswagen team for your next car purchase!!!!! Kristen and Paul

I purchased a 2013 SRX in June of 2016 from Stephen Cadillac and it has been the most frustrating…read moreexperiences of my life. Within the first 3 months the CUE system stopped working twice and only displayed a black screen. As a result, the radio, heat, back up camera, staring wheel controls, and parking assist do not work. Stephens reset the system and it would work for a few weeks and go out again. In addition, the car does not start up at least once a week where I have to continue to hit the push to start until it eventually starts. Most recently, the car has had an issue shifting into drive. Update: I still a little disappointed that I had so many issues with the car within the first few months however Stephens has gone above and behind to resolve the issue especially the service department and Bryan the service manager. I was so frustrated with the issues I hung up on Bryan when I was advised on how much it would cost. Instead of getting upset and giving up Bryan called the head office and found a program that would cover the majority of the cost. Instead of taking it personal he understood my frustration and continued to help. He called me several times to provide updates of the status and resolved the issue fully. One would not expect to have so many issues within a year after paying $30k on a vehicle. However, based on my experience with the service department I would say the issues I had were just and abnormally which happens. Based on the service and resolution I would have no problem buying from Stephens again or recommending them to others. I truly appreciate the work the service department and Bryan did to correct the issues with my car. Great guy!

Started off as a great experience (we love the car), but we got talked into the glass coating…read moreprotection plan, which we thought was a no-brainer. After having the car inspected for a wrap on the top, a reputable company informed us that the car has no ceramic coating. We were shocked, so we had it looked at by another company known for ceramic coatings, and they confirmed there was no coating on the car. Both companies put their findings in writing. We called them up, and they claimed to have done the coating but had no solution for us. Understandably, we are very upset; we gave them a chance to offer a solution or make it right, and they basically just said, "we did it," and that was it. The car also has swirl marks and did not undergo proper paint correction before it was "coated." Walking out after spending $100,000, we should be 100% happy, and we definitely aren't. We feel like we were swindled. I will give two stars because the salesman and the people who gave us the car tutorial and set up were very kind and informative. However, their response to a very valid complaint is unacceptable.

I have been using this family-owned car shop for all of our families vehicles for nearly 20 years…read more The owner Francis is phenomenal! His team does their best to keep costs minimal. He was recommended to me by a friend whose family had been using them for years. I had an estimate for nearly $2,000 worth of work from 2 reputable shops in West Hartford but decided to give it a shot at Bloomfield garage. They did the repair for half the cost and my Audi Quattro ran great for another decade. Another friend of mine had a Saturn which the dealership had told him 2 scrap. I recommend it Bloomfield garage he went in and they were able to repair the car for a reasonable price and he drove it for almost another five years. I live over 50 miles away from the shop now that I've moved and I will still drive up to Bloomfield because I know the job will be done right. Thank you Francis and your family for doing such honest, quality work! My black 2008 GMC Yukon XL Denali loves you.

A great outfit. They'll fix what needs fixing and bill modestly for that. They won't "fix" what…read moredoesn't need fixing and they don't bill for work they didn't do. And they're all pleasant people to deal with. Lexus ...841

This is where I've been coming for my car service for the past 2 years!…read moreEasy scheduling, good hours, Not pushy if you don't want to get something done or have questions, always provide a summary email that has all the details of what went on and just all around really nice guys and great customer service! Never had any issues with the quality of work and they are honest- coming from someone who doesn't know too much about cars this is a big one! They have a nice little waiting room and offer loaner cars or rides if you live close. Bonus- they always mail out coupons!

I purchased my daughter's BMW 2016 X4 with 114,000 miles. She lives the North Shore. Boston has…read morebeen taking it to NorthShore Autoworks , specializing in Bmw's, etc. they told her that she would need front brakes in future and oil pan leaking mildly . Could wait until this fall 2026. I bring it to Portland automotive and they tell me I have about 15 things that should be addressed , total of $7200. Somehow, I didn't feel comfortable with the service manager owner when I asked him if there was flexibility in pricing during a text exchange, he did not answer. He seemed annoyed when I asked him if the parts were OEM, there was no detail on the estimate, In this regard. I have driven BMWs for 20 years. So I just got a phone call from a very highly regarded Bmw mechanic in West Hartford, who is known for as honesty. He told me my brakes were 75% fine a little wire on the rotors on the front and a little less in the back, but nothing I had to address right away. Whereas Portland automotive told me I needed a complete thermostat sensor yada yada when they check the codes, this Mechanic and West Hartford said he would do less and then see what happens (instead of trying to gauge me.) what convinced me to get another opinion was reading the reviews on Portland automotive, which seems sketchy, especially by men who probably it appears to me no more about cars versus the women to think they're very nice. Well, I'm a woman, but I go with my gut instinct, and in this case, it told me to go elsewhere.

Came here for emissions test for the state of Connecticut... I normally go to place in my town but…read moreI was right there so I decided to try... I have to say the service that they provided for the emissions test was great car passed. Also they we ran into a blown fuse so the test couldn't been completed so the guy did find the fuse and replaced it for no charge... I will say though I was a little disappointed that the guy that was performing the test before he did it said that my car was ugly and I was sitting right there. I didn't really appreciate that. I was going to deduct the star for that but I realize I'm not going to hurt somebody's rating because somebody thought my car was ugly. But really you should learn not to insult customers vehicles. For the record .... Bubs isn't ugly. And he is a gangsta ..

I read very good reviews about Jay's so I went to have my emissions testing. The reviews are real…read more They are so nice and so fast. Others who were waiting had good things to say about their repair services as well.