We had planned a nice Thanksgiving getaway weekend with our friends in this West Virginia area. We were all excited about the upcoming trip that was only about 11 days away. I then received a call telling me our rental house was no longer available for reasons out of their control, and offered another rental.
Now it seemed like they were going to help us out with this unbelievable ordeal, no Thanksgiving rental with only 11 days notice. Trying to find a place with this little notice is next to impossible on a holiday week. The alternate place they provided to us at full did not even come close to meeting our needs. I asked them to negotiate a better price due to the sacrifices we were going to have to make, and got no compassion and was rudely told that they can not do anything for me. For some reason they believe that we should still pay full price even though we were now going to have a couple in an open loft sleeping on a sleeper sofa, and be cooking our turkey in a half sized oven.
In the end we received our deposit back, but had no place to stay for Thanksgivings day. I feel that Berkeley Springs Cottage Rentals really dropped the ball, and definitely fell way short of reasonable customer service. I can only hope that any of the people I dealt with at Berkeley Springs Cottage Rentals do not end up having the same crappy situation happen to them. KARMA!!! read more