I had to call the police due to fear for my life, at this property, as the man in the next room…read morethreatened to "Beat the [expletive] out of [me]." The product I purchased, which was reasonably restful sleep in two hotel rooms, was not delivered. I reserved two non-smoking rooms online at a Wyndham Rewards rate of $65/night for four nights. One room was to have a pet, the other room was for a person who is highly allergic to animals, and both were nonsmoking. THEY CHARGED MY CREDIT CARD OVER $1,000.
I was told there was a pet fee of $25, which I am on board with, and is the reason, assumedly, for the difference in prices, above. A pet fee is less expensive than boarding a pet, and there is also potentially more cleaning which needs to be done. I am grateful to Wyndham for offering this, and that's why I am a rewards member and hold a Wyndham credit card. When I arrived, however, the manager stated it was per day. I was unhappy that this was not explained in the stated policy, but wasn't going to quibble. Then, the manager showed me a printout of the rate, which increased every day, to a high of about $90. I said the rate I booked online, directly on their site (independently owned) was $65 per night He got outraged, started yelling at me that they don't have any such rate (see screenshot above). He had me sign multiple documents for each room. When I asked for a copy, he said, "these are all for us." I said I'd like a copy, and he said I'd get one at checkout.
The manager repeatedly demanded that I pay cash for the room.
When I got to the room, it absolutely reeked of cigarette smoke, despite there being signs all around the room warning of a $250 charge for anyone who smokes. I called down to the main desk to ask to be moved, but no one answered. After several tries, I had to get to my dinner reservation, so left. When I returned, no one was at the desk, just a sign pointing to a kiosk that was neither staffed nor working, unless one wanted to check in or out.
Every time the heater came on, I was blasted with the overpowering odor of stale cigarette smoke, and my clothing and possessions all smelled like it at the end of this trip.
That night, at approximately 2:30 AM, a loud, loud party began, with many people speaking Spanish at the top of their lungs (I speak Spanish and could hear them talking about other people, their job, and various other things). This carried on until shortly after 5 AM. I tried to be neighborly and didn't say anything, but this is a place for people to sleep.
The next morning, I went to the front desk, and the young woman who works there said the hotel is filled with construction worker who work nights. I asked if I could be moved elsewhere, as the room with the part was adjoining mine, and she said no. That morning, they closed breakfast early (breakfast was included in the room rate), so we had no breakfast.
Mid-day, when the manager came in I again asked for a receipt (no), to change the credit card for the second room (no), to be moved (no), and for a proactive approach to noise control (if they are loud again, call the front desk). The front desk, overnight, is staffed by a young woman, so the manager was passing off this unsavory task to her, as he was not even available.
I left for the day, taking my pet with me, and I did not hang out a "do not disturb" sign, as there was not one provided. When I returned, neither hotel room had been serviced. If there is an extra per-day pet fee to clean, why would I be charged this fee and then not have the room cleaned?
And then, sure enough, promptly at 2:26 PM, the party began again. Here are three voice recordings of the high level of noise, which I took recordings of.
I called the front desk. The woman said she'd call the room. Their phone rang, and then stopped after three rings. At about 4 AM, I finally banged on the adjoining door to ask them to quiet down. The man yelled, in English, "KNOCK AGAIN AND I'LL BEAT THE [expletive} OUT OF YOU!" As a woman, alone in the adjoining room, I felt unsafe (and I live in a high-crime area of Boston, so I do not frighten easily) to the point of having to call the police. While my lungs were being singed with cigarette smoke from the heater. The police arrived and asked them to quiet down or they'd be back. Then the noise ceased, but again, it was nearing 5 AM.
