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    Hampton Inn Cumberland

    4.2 (18 reviews)
    Open Open 24 hours

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    5 years ago

    Perfect. Room.was newly renovated. Hot breakfast. Nice employees. It's up high in a hill .

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    Review Highlights - Hampton Inn Cumberland

    I had to stay overnight and I was amazed at the cleanliness and welcoming attitude of the staff.

    Mentioned in 2 reviews

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    Ramada by Wyndham Cumberland Downtown

    Ramada by Wyndham Cumberland Downtown

    (60 reviews)

    $$

    I had to call the police due to fear for my life, at this property, as the man in the next room…read morethreatened to "Beat the [expletive] out of [me]." The product I purchased, which was reasonably restful sleep in two hotel rooms, was not delivered. I reserved two non-smoking rooms online at a Wyndham Rewards rate of $65/night for four nights. One room was to have a pet, the other room was for a person who is highly allergic to animals, and both were nonsmoking. THEY CHARGED MY CREDIT CARD OVER $1,000. I was told there was a pet fee of $25, which I am on board with, and is the reason, assumedly, for the difference in prices, above. A pet fee is less expensive than boarding a pet, and there is also potentially more cleaning which needs to be done. I am grateful to Wyndham for offering this, and that's why I am a rewards member and hold a Wyndham credit card. When I arrived, however, the manager stated it was per day. I was unhappy that this was not explained in the stated policy, but wasn't going to quibble. Then, the manager showed me a printout of the rate, which increased every day, to a high of about $90. I said the rate I booked online, directly on their site (independently owned) was $65 per night He got outraged, started yelling at me that they don't have any such rate (see screenshot above). He had me sign multiple documents for each room. When I asked for a copy, he said, "these are all for us." I said I'd like a copy, and he said I'd get one at checkout. The manager repeatedly demanded that I pay cash for the room. When I got to the room, it absolutely reeked of cigarette smoke, despite there being signs all around the room warning of a $250 charge for anyone who smokes. I called down to the main desk to ask to be moved, but no one answered. After several tries, I had to get to my dinner reservation, so left. When I returned, no one was at the desk, just a sign pointing to a kiosk that was neither staffed nor working, unless one wanted to check in or out. Every time the heater came on, I was blasted with the overpowering odor of stale cigarette smoke, and my clothing and possessions all smelled like it at the end of this trip. That night, at approximately 2:30 AM, a loud, loud party began, with many people speaking Spanish at the top of their lungs (I speak Spanish and could hear them talking about other people, their job, and various other things). This carried on until shortly after 5 AM. I tried to be neighborly and didn't say anything, but this is a place for people to sleep. The next morning, I went to the front desk, and the young woman who works there said the hotel is filled with construction worker who work nights. I asked if I could be moved elsewhere, as the room with the part was adjoining mine, and she said no. That morning, they closed breakfast early (breakfast was included in the room rate), so we had no breakfast. Mid-day, when the manager came in I again asked for a receipt (no), to change the credit card for the second room (no), to be moved (no), and for a proactive approach to noise control (if they are loud again, call the front desk). The front desk, overnight, is staffed by a young woman, so the manager was passing off this unsavory task to her, as he was not even available. I left for the day, taking my pet with me, and I did not hang out a "do not disturb" sign, as there was not one provided. When I returned, neither hotel room had been serviced. If there is an extra per-day pet fee to clean, why would I be charged this fee and then not have the room cleaned? And then, sure enough, promptly at 2:26 PM, the party began again. Here are three voice recordings of the high level of noise, which I took recordings of. I called the front desk. The woman said she'd call the room. Their phone rang, and then stopped after three rings. At about 4 AM, I finally banged on the adjoining door to ask them to quiet down. The man yelled, in English, "KNOCK AGAIN AND I'LL BEAT THE [expletive} OUT OF YOU!" As a woman, alone in the adjoining room, I felt unsafe (and I live in a high-crime area of Boston, so I do not frighten easily) to the point of having to call the police. While my lungs were being singed with cigarette smoke from the heater. The police arrived and asked them to quiet down or they'd be back. Then the noise ceased, but again, it was nearing 5 AM.

    I just sent my son and his friend who was African American , and my son was just turned away as…read moresoon as they walked in the door. I called to see what the issue was and the man who sounded Indian stated "they can not stay here , goodbye" and hung up. I called back and calmly said I'm just trying to understand what the issue is, and asked for his name or a supervisor. He hung up on me again. Upon searching hotel, found complaint from ex employee who quit because he was told he had to charge an extra $250 to anyone that had a "black" person with them or in their room. What a disgrace. Do not get a room here! This racist man does not deserve to run a business in our community!

    Rocky Gap Casino Resort

    Rocky Gap Casino Resort

    (226 reviews)

    $$$

    Resort is very nice. I would love to see it during the summer. In saying and in my opinion,…read more this casino resort needs to update things in comparison with its competitors. It is very outdated and does not create a relaxing environment for all of its patrons. It seems that it's geared toward elderly non smoking people. Machines are ancient and there's no suitable clean area for people that actually smoke. The high limit room is disgraceful for a high limit room not a single updated machine. Perhaps this casino should View some of its competitors to see what actually makes a high limit room work. Rooms were comfortable but bed awful pillows. Bathroom- no shelving in shower to put soap etc, looks like it was ripped off. Strange. Restaurant is completely over priced for quality and our server the morning of 3/24/26 left us waiting and asking for everything and they were extremely slow. She seemed annoyed to be waiting on us. Casino- nothing going on as far as entertainment because it was beginning of week. Just gonna tell you that our party at four watched for three days we never saw an attendant making a hand pay. We never heard a single bell at all. We never saw a single person when anything of significance. I have never been to a casino where there was no walking around Cleaning machines, taking orders. The bartender told me that she takes it upon herself to walk around and wait on people so that she can make enough money to survive. Every conversation with the employee led to them complaining. . I never saw anyone in three days achieve a hand pay ...never heard any bells. If there are slot attendance, which I never saw those I don't understand how they make any money because I promise you it never happened so they didn't make a dollar in tips. The are high roller they'd like to smoke cigars and you can't do that here. The only thing that I saw was an overabundance of security guys that really did nothing. High limit room is a joke. Compared to my Pittsburgh area casinos, I can understand why no one ever played in that room. It's usually a room where guys that are betting like to enjoy a cigar and a nice drink while they relax in this casino you can't do that. have to go outside on the dirty porch with old machines that have lines running through the screen. Put more updated machines in and give people a smoking section the same as you do non smokers. I know people say this all the time, but this place is tight! As a gambler, I get more excited seeing other people win and I'm willing to spend more of my own money that was never the case here unfortunately you just anybody win anything. 2,000 later and we never won anything to keep us playing, as well as the couple we went with. 100 largest win. thr Resort seems like it would be lovely in the summer but the casino does not appeal to the gambler. We want a clean environment, great service to be able ti have the choice of a nonsmoking or smoking section, and also to receive a little bit of playback to keep you going. Unfortunately, this casino did not hit any of those marks. It does not appeal to a typical gambler. The average wealthy that would be willing to throw down some money might want to have a cigar and a nice bourbon. He will be in for a wake up. Call when he's thrown outside into the screened in porch filthy outdated machines wit zero cocktail waitresses. The smoking section is actually outdoors and it was freezing with a screen separating the outside. Get newer machines, wait on your customers and provide an indoor clean smoking area equivalent to non smoking!! People won't want to leave their seat! You have to leave your seat for everything! Makes it really easy to quit spending money. This review is very frustrating because I think the resort is beautiful and I want to like it but all of those things mentioned above make it difficult. It does not appeal to all people that like to gambler. It appeals to elderly non-smoking individuals and even they can't get a cocktail waitress.

    The name is super fitting...the stay was Rocky and the amenities...have a lot of Gaps...they play…read moreas a resort, but it's a hotel attached to a casino....don't expect anything more. Staff is cool

    Hampton Inn Cumberland - hotels - Updated May 2026

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