Needed a place to stay after a concert on an icy Saturday evening. This was the closest hotel to…read morethe venue. I was skeptical of the brand, but ended up being pleasantly surprised! It was updated, clean, and quite nice. The price was great and it was REALLY conveniently located right off I-81. I checked in late (after a concert) and the front desk clerk was super helpful and very polite. If I was in the same situation - looking for a last minute, clean hotel - I would absolutely stay here again!

Check in was very welcoming, location near highway. Room adequate for a single night stop while…read moretravelling Boston to Asheville. AC perfect. Room spotless. WATER PRESSURE WAS AWESOME and instant hot. This is a new modern hotel. I will stop here ever my time! Best part car parked outside the room easy in easy out!!!

May 2025 Customer…read moreservice - 5 out of 5 Cleanliness - 5 out of 5 Room quality - 5 out of 5 Atmosphere - 5 out of 5 Value for money - 5 out of 5 For $129 per night on a Friday and Saturday, the value here is unbeatable. Everything--from the lobby to the rooms--was spotless and well-organized. The free breakfast was impressive. Saturday featured scrambled eggs, bacon, and homestyle potatoes; Sunday had western cheese omelets, sausage patties, and homestyle potatoes. Plus, there were fresh fruits, a waffle station with all the fixings, cereals, bread, dairy products, juices, and fresh coffee. Next time we're in town for a swim meet, we'll be back without hesitation. Final score: 25/25: A+ Verdict: Highly recommended.

The Hampton Inn Hagerstown I-81 gives you exactly what you would hope for, a reliable and…read morecomfortable stay. The rooms are clean and quiet. The staff are helpful and help make your stay stress-free. The free breakfast with fresh berries gave me a great start to my day.

We stayed here and while the outside looks outdated the rooms have been updated and we slept…read moreexcellent. We really enjoyed our stay and it's close the runway restaurant at the hagerstown airport and close to I-81. I woke highly recommended this hotel. The front desk staff was very welcoming and helpful.

Manager books loud, inconsiderat, rude ball teams that meander through the property all night long…read more do not book if you want a good night sleep. paper thin walls, lack of attending to situations such as running thru halls, shouting, slamming doors all night.

Fine dining for my birthday! The ambience was absolutely cozy. They have a guitar player that…read moreplayed and sang some good relaxing songs. We arrived at 6:30pm and we got served, promptly. We were the only ones there and so it was an exclusive experience for us. This place is so popular, so you need to make reservations. Slight recommendation I have: I believe they can upgrade their wait staff's appearance and how they are dressed.

We had a wonderful dinner for our 13th anniversary. The…read moreservice was great, food was excellent, and the atmosphere was elegant and quiet. We had the Lobster, Mango, and Avocado Tostada appetizer, lamb and duck entrees, and the crème brûlée for dessert. If I had any kind of suggestion, and this is digging deep- I wish the complimentary bread had been just a bit softer and the butter a tad warmer to spread easier.

Bed bugs! Luckily there were obvious signs when I did my usual mattress/box spring check upon…read morearrival. 1 star for a no-hassle refund. -4 stars for being aware of the problem (assumption based on unsurprised reaction and brand new mattress on top of soiled box spring) and continuing to rent room.

This place was disgusting! Smelled bad! Horrible management and terrible customer service!!read more

If you like clean bathrooms, functioning HVAC, and nice quiet bedrooms, do not stay at this hotel…read more And when you report issues to management, they have only excuses or don't bother replying. We stayed here for two nights in December. At first glance everything seemed very nice in Room 205 but then, in looking at the bathroom, I realized there was lots of dust and hair behind the bathroom door (photo). I was going to ignore it, but then we couldn't get the HVAC to work, so I went down to the front desk. The desk manager showed us a second room (same problems), a third room (same problems with the addition of brown spots on the ceiling). We were given a fourth room - a suite - on the third floor. This room was not updated like the first few rooms but at least the HVAC was working, and at first glance everything seemed clean. At this point it was 10pm so we got ready for bed. I looked into the shower only to find a big gob of black hair in the drain (photo). I decided to leave it for the morning. We shuffled into bed (photo) and listened to the windows rattling in the windy night along with all the traffic of Main Street (surprisingly a lot). In the morning, I showed the front desk a photo of the shower situation and asked for housekeeping to take care of it. He said they don't have housekeeping on weekends. What?! I've never stayed at a major hotel chain without daily housekeeping. Also an AI search of the hotel on Facebook mentions "daily housekeeping." Each room contained a letter (photo) from Jefferey Shepherd, VP of Operations, urging patrons to text or call with any issues. I texted him for the first time during our stay (with no reply). We avoided the shower stall horror show and showered at a nearby relatives' place - super inconvenient. We also noticed a dirty chair in the living room - like someone peed on it (photo). That night we tried watching TV but couldn't get any of the three remotes to work (photo). At least we got a decent night's sleep the second night. Sunday morning we went to the front desk to check out, rang twice for the clerk (photo) but he never showed up, so I left the room keys on his chair and left. Skip the cold breakfast, which is all they offer, and walk up the block to One North (photo) for a hot meal and delicious gourmet coffee. I called Jeff Shepherd after returning home. We had a cordial conversation and he offered to refund our stay (over $300) which I gratefully and thankfully accepted. One week later, still no refund so I texted him, which he read and again didn't bother replying. Another week passed, I called him again and left a voicemail asking why he changed his mind about the refund. More time passed and I emailed the company that manages the James Buchanan - Capital Hotels. STILL no response, so I'm forced to include a mention of the awful customer service in addition to the dirty hotel. I don't mind old, historic places, but they shouldn't be this dirty, and the HVAC should be in good working condition. Do yourself a favor and stay at one of the other hotels down the street. I know we will.

This place is such a conundrum. The house itself is gorgeous and retains many details that make it…read moreinteresting to visit. People seem to either love the hotel or hate it and it seems to depend on what type of room they choose. We were in town for a wedding and stayed 2 nights here. We chose a basic room with a queen bed. Upon arrival, the room looked cute and cozy. The bed had a decorative iron frame and was situated in front of a window that overlooked the street. That's where the good stuff ends. Our tv didn't work, the bathroom door didn't close, and the noise level was unbelievable. We tried to turn on the in-room minisplit to add some ambient sound, but that didn't help. The room was situated above Main Street and that street is busy all night long. The windows have very little sound insulation, so that made for a rough night's sleep. The bathroom was nice and they had great quality toiletries: Beekman 1802 shampoo, conditioner, and body wash. We liked that the shower had both a waterfall head and a handheld one. I will say that when we visited the Pub & Restaurant on the main level, we were very impressed. The bartender that was working Friday night supplied us with some of the best cocktails we have had in a long time. She made whiskey sours with just whiskey, lemon juice and egg whites. Those were a thousand times better than ones made with that nasty premade sour mix. She also whipped up a lavender drink with gin that was heavenly. I was sad when the pub closed at 9pm. That was the best part of the hotel.

Sue and Ed provided an excellent room, breakfast, and service at a very affordable rate. I was…read morevery pleased with my stay. I will definitely stay here again if I am in the area. It may not be a place for loud guests, as it is a very homely environment. I was hesitant to stay here since it was my first experience at a B&B, but after reading the reviews from yelp I was glad I followed through.

Wonderful staff...nice clean rooms...lounge to relax after long day...decent little menuread more

Had business in Hagerstown and spent 2 nights. The hotel is maintained well. Upon arrival, I was…read moremet with a smile from Tim at the front desk and checked in. My room was on the 6th floor with a view of the parking lot and highway. The room was clean. I had some time to go to the pool. I ended up in the jaccuzi, which would have been nice, except for all of the chemicals that were burning my eyes. I have never been in a hot tub that irritated my skin and burned my eyes like this place. We stopped by the bar area, and I had a cherry old fashioned which was delicious. The bartender was super nice, and the atmosphere was comfortable. I had a good stay and would definitely return when visiting the area. They just need to work on how they maintain the pool and spa area. 4 Stars!

My mom talked about this property for years. She lived in Pennsylvania and attended a wedding and…read moreshe was always convinced I'd love it here. I was living in California and every time I'd get back to the east coast, she'd suggest going here. Unfortunately, we never got to experience a visit here together after she suddenly passed from an aggressive cancer. It became my goal to come here and visit with her on my mind. Years later, I moved back to the east coast and booked a random weekend just for fun. I'm married now with kids so we made the drive here to experience all that the Omni had to offer. I've stayed at other Omni resorts and I wavered on what this place would land on ratings wise. Overall, it's a beautiful hotel with a lot of history that I loved learning about. My kids absolutely loved the indoor pool. It is as gorgeous as the photos look. It's a nice spot, especially when it's a chilly Pennsylvania day like when we visited. With that said, there isn't a ton to do here with kids. It was the perfect amount of time for us, but met other families who were struggling to keep their own kids occupied. There are some really nice trails around the property, which are perfect. And you can also check out some free toys and games from one of the shops inside. That said, if you don't have great weather, options can be limited. We didn't get a chance to visit the spa, but the space looks amazing from what I saw online. The rooms were spacious and well set up for a family. We ate at a few of the restaurants on site. Service was mostly on point though the tavern was really off. Our server was perfectly friendly but pretty much messed up the entire order. I would go back but not sure I'd be eager to rush back anytime soon. We did enjoy the experience but I think a few bumps could be worked out such as helping with our luggage upon arrival. We were able to valet but couldn't find anyone to help us with the bags and the rolling carts don't easily go over the front door to get inside. Between me and my partner, we were able to make it work. But it's those small details that make a property really stand out.

Jo Ann, Josh, and I came to celebrate Joanne's birthday, and we had such a wonderful experience. We…read morestarted the day at the spa with pedicures, which was the perfect way to relax and celebrate. The spa staff were incredibly kind, attentive, and made us feel completely pampered. Afterward, we had lunch at the Frontier Tavern, and everything was fantastic. The atmosphere was warm and inviting, the food was absolutely delicious, and the service was outstanding. Every member of the staff we interacted with went above and beyond to make our visit special. From the spa to lunch, the entire experience was memorable and truly exceeded our expectations. It was the perfect way to celebrate a birthday, and we can't wait to come back again.