Stayed in Sqyrl's Nest, a cabin at Berkeley Springs cottage rentals. My husband and I booked the cabin for our 36th anniversary. First time we have been able to go away for our anniversary-ever. The cabin is beautiful, secluded and wonderfully stocked and clean. This is our 6th time renting from this company so we knew what to expect. However, this is the first time we had a problem. The hot tub did not work. It would not heat. Gary, from maintenance was wonderful and came and tried to fix it but it needed parts he could not get over a weekend. We were extremely disappointed because this was a big reason we came here and paid extra was to have a hot tub. Ok, things break. Biggest issue for me though was the lack of communication. First, when Steph, the owner did contact me it was through email, which I did not check because I am on vacation and they have my number. Then when she did actually call-the day after we reported the issue, she suggested we could use the cold hot tub. Also, the problem was electrical so, no not going to sit in a cold hot tub full of water with an electrical problem. She proceeded to then tell us that she would contact us later that day about a discount. That was yesterday morning, it is now 11 pm the next day and we are leaving tomorrow. I called her this morning, had to leave a voicemail, requested a call or even a text rather than an email to get an update on repairs and to discuss that discount. No call, no text. Zero communication. I cannot begin to express how utterly disappointed I am not only because I did not get to soak in a hot tub for 3 days like I planned, but on top of that the absolute lack of communication and complete disregard for us. She did not even ever say she was sorry this happened. Not once. Very bitterly disappointed. I still gave three stars because thanks to Ashley, the cabin is wonderfully clean and because Gary really made an effort to correct the problem, coming out on his weekend three times. We were very grateful for his efforts. read more