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    BergHOFF

    4.5 (12 reviews)
    Closed Closed
    Updated 3 months ago

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    Review Highlights - BergHOFF

    I just happen to stubble by this place and saw some cookware outside so of course I had to go see what they had.

    Mentioned in 3 reviews

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    S&W Kitchens

    S&W Kitchens

    3.6
    (19 reviews)
    7.4 mi
    Certified professionals
    Workmanship commitment

    Ultimately, my project was transferred to someone with the bandwidth and initiative to properly…read morehandle it. She finally got the long-languishing repairs on track while competently navigating further challenges that arose along the way. I believe now that the source of the problem is that I was unfortunately working with a designer who was not effectively communicating my repeated concerns or requests for escalation through the company channels, which left me stuck in an endless loop of delays and setbacks. That said, I have lingering concerns about the repeated quality-control lapses involving the cabinet supplier itself. While S&W ultimately worked through the problems, the number of defects, replacement parts, and repeated corrections was well beyond what I would reasonably expect on a new installation of this scale. In fairness, I also recognize that had I been more assertive about making sure management directly heard my concerns, the resolution likely would have come much sooner. Once I finally went around the bottleneck and escalated the issues myself, things began smoothing out quickly. In summary, I don't believe my experience reflects the company as a whole as much as an unfortunate mismatch with one designer who was not effectively managing communication or escalation. Once others within S&W Kitchens became involved, the project moved forward much more professionally and efficiently. I would like to thank all involved for, ultimately, a good result. Thank you!

    Annie, KC and Alex were very professional. Good communication process. Timely work. Would use…read morethem again.

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    The Kitchen & Bath Design Center

    The Kitchen & Bath Design Center

    2.1
    (40 reviews)
    5.8 mi
    $$$

    KDBC recently completed a kitchen renovation project for us. As we write this review, we are trying…read moreto remain mindful of several factors, some of which were outside of KDBC's control. Like many people, we've experienced a noticeable decline in service quality and reliability since the COVID-19 pandemic, and that reality has inevitably influenced how we evaluate companies today. TL;DR: Would we recommend KDBC for a kitchen project? Yes. Despite a few challenges along the way, we would rate our overall experience 4.5 out of 5 stars. For those interested in more detail, keep reading. First, we want to be clear that not everything went perfectly during this project. However, our project manager's responsiveness and commitment to addressing issues quickly prevented what otherwise could have been a much less favorable review. Whenever we raised a concern, he immediately worked toward a solution. One lesson we learned, and one we would encourage future customers to keep in mind, is to ask questions about the subcontractors involved in different aspects of the project. That alone, was the primary factor that made parts of our experience somewhat mixed. We had an excellent electrician team and excellent cabinet installers. However, we were less impressed with the cabinet installers' cleanliness. They did not consistently clean up after themselves, and their boots were placed on items such as appliances or counters which we thought they would be more careful about. Similarly, the backsplash installation was a mixed experience. At this point, you might wonder why we would still recommend KDBC. The answer is simple: the project manager assigned us. Shane ensured that every issue we reported was addressed promptly and to our satisfaction. While this meant that it added a few days to the project timeline, it also ensured that we were happy with the final result. His level of responsiveness was genuinely refreshing. We received regular text updates, and whenever we reached out with a question or concern, we typically received a response within an hour or 2. As a result, our concerns are less about KDBC as a company and more about some of the subcontractors involved on this project. If we were starting a similar renovation again, we would spend more time asking questions about which subcontractors might be assigned to various aspects of the work before signing a contract. We would also like to end this review by recognizing KDBC's electrician team and their master "jack-of-all-trades," Ryan (all of whom are employees and not subs). If there was one individual who left us especially impressed, it was Ryan. He seems capable of dealing with just about anything and was responsible for the finishing touches on the project. He is attentive, clean, thorough, and helpful, and he even corrected issues left behind by some subcontractors. His craftsmanship stands out. If we ever to redesign a kitchen with KDBC, we would ask whether Ryan was still with the company and request him by name. That is how impressed we were. Finally, we want to mention the experience before the project began. Throughout the planning and sales process, we felt very well informed by our Design Consultant, Frank. We never felt pressured to make decisions, and every question we asked, at least the ones we knew to ask at the time, was answered promptly. The team was also very accommodating, whether that meant inviting us to their showroom or visiting our home to discuss samples and design options. Overall, KDBC delivered a beautiful finished kitchen, and their commitment to customer satisfaction ultimately outweighed the challenges we encountered along the way. While we would encourage future customers to ask questions about the subcontractors assigned to their project, we would not hesitate to recommend KDBC based on the professionalism, responsiveness, and dedication demonstrated by Chris, Ryan, the electrician team, and the broader KDBC staff. Final Rating: 4.5 out of 5 stars.

    I had my master bath tub converted to a walk in shower and decided to go with tile instead of the…read moreacrylic panels. I had numerous quotes on the one day acrylic panel installs and was surprised at the discounts provided "if I signed up today". I am 80 yrs old and prefer quality & craftsmanship and decided on tile & grout method. I had used KBF 15 yrs ago to remodel my baths when the father ran the business. He has retired but I am happy to report his two sons have continued the tradition of quality craftsmanship at a reasonable price. My project took three weeks (not one day) but worth the wait... and I actually paid less than the best "acrylic panel" deal! My pleasure to highly recommend KBF if you can do without the bath while install takes place. Bill Castens

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    Salt & Pepper Construction

    Salt & Pepper Construction

    4.7
    (22 reviews)
    17.9 mi
    Certified professionals
    Budget friendly

    We had a unique project that included some kitchen updates, doors and trim throughout the house, as…read morewell as framing out a new pantry space. Our project manager was Or who coordinated and communicated the project from the quote to the end of the project. He was very helpful and all of the contractors were very competent and fast. We are very happy with the final project and would recommend working with this team for any size project.

    I wish I could give this company 10 stars! We had a very…read moreunpleasant experience with another company. My husband and I tried to save a few dollars and it ended up costing us not only more money but also a lot of mental anguish. Then came two angels from Salt & Pepper construction-Nadav and Nathan! From the very first moment, we felt a real connection and a sense of ease. We add an additional floor to the house and it was definitely not an easy project but they handled every part of it professionally and with so much care. They added their own unique touch, guided us through the design and helped bring our vision to life. Our new master suite feels like a luxurious hotel room! Thank you for making our dream come true and giving us peace of mind, even when unexpected challenges came up. We will definitely use your services again in the future!

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    BergHOFF - kitchenandbath - Updated August 2026

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