Short version:
Hired Bentos Flooring (owner: Igor) for subfloor leveling + flooring install. Neither the leveling nor the installation was done correctly, floor ended up uneven and flexing. Igor had to drill into the brand new floor and inject glue to try to fix it, which voided the manufacturer's warranty. Price also ballooned to MORE THAN 2x the original quote. When we asked Igor to fix his own work otherwise we had to file a complaint, he said he'd report other , unrelated to him, work in the house, to San Francisco Building Department !!!unless we resolved things directly with him. Read below for the full details and his exact quotes.
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We hired Bentos Flooring, owned by Igor, to level the subfloor and install new flooring in our house. Neither the subfloor leveling nor the installation was done correctly, based on what the dealer and manufacturer told us -- and that's what led to the problems that followed: the floor is uneven and flexes up and down in multiple spots. We sent video and photos to the dealer and the flooring manufacturer, and both told us the work was not done properly. We paid a premium price of $5.30/sq ft for the flooring itself.
We also ended up paying Igor two times his initial quote. He told us the subfloor needed more work than originally expected, and he raised the price for the flooring installation as well. Unfortunately, we trusted him and paid the full amount.
To try to fix the flexing, Igor had to drill into the brand new floor and inject glue underneath to address the installation issues. We contacted the manufacturer, who informed us that if the floor was not installed according to specifications -- and drilling holes into a new floor is definitely not -- the warranty is voided.
Igor initially agreed to come fix the remaining issues, but never showed up. While on site, he saw other work happening in the house that had nothing to do with him. When we followed up asking him to fix his own work, he "threatened" us with the following
His messages:
----"I intend to contact the San Francisco Department of Building Inspection today to request an inspection of the work completed in the kitchen and bathrooms. The purpose of this inspection is to officially verify the permit status, determine whether the completed work complies with applicable building requirements"
---- "My question is whether you would like all the inspectors to come and document the current condition, or whether you would prefer for us to work together and resolve all the issues directly, without involving additional inspectors."
---- "Please let me know whether you would prefer to resolve these issues directly between ourselves or proceed with all inspections. If I do not receive your response, I will submit the DBI inspection request tomorrow."
Summary:
Not only he did an unprofessional work he brought up that other, unrelated work in our house and said he'd report it to DBI if we didn't resolve things directly with him.
I'll update this review if he really reported us to the San Francisco DBI. read more