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Jacksonville, FL

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Benton Integrity Replacement Windows & Doors

3.3 (4 reviews)
Closed • 8:00 am - 5:00 pm

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Certified Home Services - There are dozens of bubbles like this.

Certified Home Services

(2 reviews)

Southside

Certified Home Services did a lifetime warranty paint job on my home. It continually bubbles. I…read morecan't even get in contact with them. They should not be trusted for any jobs.

Early in my career I learned that integrity was doing the right thing even when no one was looking,…read morethat especially true in construction when the job is finished the home owner has to trust that the job was done correctly in the case of the window install at my home nothing seems to have been done correctly, I doubt the job would have passed inspection had a permit been pulled. I'm not certain how the job ended up so bad, their sales people were at the house twice before the job started yet their install crew showed up unprepared to correctly install windows with the siding that is installed on my house. One of the reasons I bought new windows from them was their assurances that their sales team made to me. I was concerned about just how they were going to install the windows but was assured that they would be installed, insulated and trimmed properly and that my home would look much better when the job was finished. Instead, my home looks like a construction project that was left incomplete and forgotten. I have windows that are not properly installed, insulated or trimmed. When the first window was being installed, I was concerned that it wasn't being done properly, I contacted the "Installation Manager" he made an appearance at the job site gave the installation crew some direction and left, nothing was done to correct the direction of the installation and when I asked about how they were going to do the windows on the back of the house they told me that since I had indicated that I planned to re-side the house at some point in the future, they weren't going to be trimming the windows. My niece told me that the way the house is right now it resembles a crack house. Unacceptable really. The front windows were trimmed, poorly, the trim did not match the rest of the trim on the house, it was poorly fit and the caulk job was horrendous. I paid $16,900 for nine windows and today spent another $200.00 to begin the process of making sure the trim at least matched the rest of the house and fit properly.

Morgan Exteriors of Jacksonville - Old Windows (Garage Storage and Office)

Morgan Exteriors of Jacksonville

(13 reviews)

Southside

I am very pleased with Morgan Exteriors Jacksonville! I had all the windows in my house replaced…read more My salesperson, Heather V. was very knowledgeable and took time to explain the product and my options. Lisa, the project manager was helpful and always available when I had questions. My installers, Rickie and Rochelle were phenomenal and spent time on the details! I enjoyed working with all the Morgan folks, got a great deal and I would highly recommend this company!!

We had cabinets and countertops replaced in the kitchen and two bathrooms. The original installer…read morerushed to complete the install. As a result, the crown molding was installed upside down, doors were not aligned, trim was missing, some plumbing fixtures were not tightened, touch up paint did not match the cabinets, you could see light between the cabinet and the crown molding, and more. I have several emails back and forth between several email addresses starting in November, 2024. After MANY exchanges of emails, pictures of bad workmanship, phone calls with another representative, we finally had another person come out a couple of times. His first visit was to see what needed completed. The next visit he replaced the crown molding. But even with his work, you could look up the cabinet and see daylight between the cabinet and the crown molding. He told us he would be back. I have traded many messages over several months, and finally I was ignored. No responses to my text messages. This guy left an opened caulking gun on top of one of the cabinets. From a failed attempt to put black caulking between the crown molding and cabinet. The cabinets are gray. I understand Morgan Exteriors was trying to expand into Jacksonville, Fl. I understand the difficulties with getting installers, and/or subcontractors. But this experience was not good. After more emails from me in March 2026, I am now being ignored by Morgan as well. At this point, I don't want anyone from, or representing Morgan to return to our house. I can't trust that it would cause more harm than good. I'll have to find someone on my own to fix the issues at my expense. I cannot just let it go without other people knowing about our experience. This may be specific to Jacksonville, Florida. I cannot just walk away without saying something.

NewSouth Window Solutions

NewSouth Window Solutions

(25 reviews)

Northside

We called New South Windows through replace our old 1973 aluminum single pane windows. Stephen…read moreZito, our sales representative was wonderful, very knowledgeable and initially presented us with an unbelievably expensive quote. As I began to tell him that it wasn't in my budget, he kept finding discounts and the price kept going down. We talked about the other quotes that I had received and the price was lowered one final time. We paid a 33% deposit and the deal was done. A few days later someone came out to test for lead paint, and to verify the measurements. It took what seemed like a long time to manufacture the 10 large windows, (4 months) but when they received any updates the office staff communicated with me. I was expecting 4-8 weeks. These windows were custom made, and the installation team all worked directly for New South Windows. So they all worked together well. The windows install was completely wrapped up in 5-6 hours. The 3 man crew knew what they were doing. One guy demolished the old windows, carefully removing the individual window pains so as to minimize the broken glass. The other 2 worked on the installation of the new windows, one working inside and one working outside. They worked diligently cleaning as they went. Bravo to Robert and his crew. After the installation was completed, I paid the remaining balance. The county building inspector came and was very satisfied with the installation. He verified the windows were all working and installed properly even measuring the distance between screws and comparing it to the architectural drawings. He said that New South has some of the best and cleanest installations that he sees. The service department at New South then came out to check over the installation, to install the caps and covers, which conceal the screws. Two of my windows had damaged /missing screen frames and the service department is on it. I will update when they make good on replacing the screens. My wife and I are very pleased.

Oct 16 2026 Terrible customer service would not recommend…read morethis company. Purchased $100,000 in doors and windows and have thermal seal issues terrible response to get replaced they will take that money but awful to stand behind there product

Benton Integrity Replacement Windows & Doors - windowsinstallation - Updated October 2026

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