The food and service were excellent (the 3 times prior back in 2025), but our experience on…read more4/26/2026, Sunday evening was horrible. In a nutshell, they prioritized catering-size take-out orders over seated customers, and tried to pad the bill after we handed our credit card.
We had a 6PM reservation for 2 and we were the only people in the restaurant. We had a 7PM business call scheduled, and being the only seated customers, assumed we were good on time. A table of 3 and table of 2 walked in after we were seated and placed our order. We merely ordered 2 rolls, each and 1 order of salmon sashimi. Our meal took more than 1.25 hours to be served, because the restaurant was pumping out To-Go orders. Not small To-Go orders, but large round catering trays of sushi and specialty rolls!
Our meal was served in "dribs & drabs," not all at once as we usually experienced here. One order of sashimi, wait 10 minutes, then one roll, wait 15 mins, then one more roll... still waiting for two more rolls. The rolls were loose... not like we were used to. Something changed at Asahi.
After waiting another 25 minutes, we told our waitress that we preferred our entire order served all at once. Her reply was "it's out of my control how it comes out," with a shoulder shrug. We asked for the manager, and complained that Asahi is making its seated customers wait over To-Go orders. The manager said sorry & tried to give us free dessert. We didn't eat it and we told her we were now late for a business call, because it took an hour and a half for 4 rolls and an order of salmon sashimi.
To make matters worse, they overcharged us. Our bill was approximately $88. and when the waitress took we card and ran it, the waitress added a $20. speciality roll that we didn't order or have, increasing the bill to $113. The manager had to fix that, which delayed us further.
The food and service were great 3 times prior back in 2025, but this experience was so bad, we will never be back.
