My girlfriend and I LOVE Benson's. We go almost every Sunday. Today, despite a raging snow storm, we dug ourselves out of our driveway just to make it to Benson's. That's how much we love it. The cooks and staff are all genuine hard working people. Today when we went in the snowstorm, their oven wasn't working so they couldn't make bagels.... but they've got so much awesome breakfast food on their menu, we didn't even care. They made me a huge omelet and my girl got a toasty bacon egg & cheese on a croissant. Here's two hidden gems of Benson's that only hardcore fans know about: 1. The lemon poppy seed muffins. Holy HECK they are good. 2. The caramel coffee. When they got it out, YOU GET IT. Period. CLINCHER: 5 stars read more

Best Bagel Shop ever! The bagels are baked to perfection- Fresh out the oven. The pastrami, egg, & cheese and the Nova Lox on a cheddar jalepeño bagel is to die for- highly recommend. read more

Benson's Bagels - Nova Lox Bagel on Cheddar Jalepeño - Bagels Near Me - Springfield, Massachusetts

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Great bagels. Nice locally owned and operated. Great amount of "stuff" on all bagel options.

Awesome Bagels! I had Bacon Egg nd Cheese on a Spinach Bagel, YUM! Close to campus and quick in the morning on a Saturday, all a A+ in my book! Will definitely be back again! read more

Great bagel spot. So many savory and sweet bagel options and plenty of flavored cream cheese. You know it's legit when city workers are in line in front of you. read more

Benson's Bagels - Bagels Near Me - Springfield, Massachusetts

Been coming to this place for years and I won't be coming back food is not the same anymore smaller portions doesn't get cooked the way you want it the cooks do not clean the grill after cooking orders cross contamination at its highest and cashiers seems to always have a attitude always a long line this place went down hill sorry to say ! read more

Delicious local bagel shop. Disappointed they didn't have any pumpkin bagels--as "advertised" on Facebook. They told me they would have them the next day..offered to put some aside for me..gave me their phone number...I mean this place really seems to care about their customers! I had a steak and egg on a plain bagel sandwich. Really good. Brought home a few bagels for next day breakfast. The cheddar cheese and cinnamon raisin were chewy,tasty winners. Seems like they bake these bagels one at a time..talk about making them with "love". Employees are super friendly...its just a nice place. Seating is plentiful..parking not a problem...prices OK....whats not to like? read more

Sweeping and Moping floor while eating! Food inconsistent but good! Place needs a good cleaning!!! Dirty! read more

I went here because the bagels looked amazing on Facebook. I'd give them a 6.5 out of 10. Great service and good choices for bagels and sandwiches but the quality wasn't what I expected. read more

Excellent customer service! Best breakfast sandwiches in Springfield. I love how simple they are yet tasty.

Best bagels and breakfast sandwiches I've ever had. It's really a hidden gem of western mass. Whenever my mom brings home the cheese bagels, it's considered a treat because they are that good! Super friendly staff and high quality bagels! It's perfect read more

Came here for the first time and I was really impressed!i got The Libery Heights on an everything bagel (which tasted fresh) and it tasted delicious. The workers here are also very friendly and helpful. read more

Benson's Bagels - Everything bagel - Bagels Near Me - Springfield, Massachusetts

Great food and coffee. I got the spinach bagel with chive cream cheese and my girlfriend got a garlic bagel with salmon cream cheese. Both were so good and the coffee as well. read more

Excellent bagels but get there early as they sell out quickly. They also have homemade English muffins which are a great treat if you've never had one! Real New York style bagels. read more

Benson's Bagels - Bagels Near Me - Springfield, Massachusetts

Literally the best bagel I've ever had. The workers are amazing and make you feel welcomed. You can't go wrong with eating at this cute mom and pop shop. Also near forest park, so if you ever want to enjoy a picnic , it's close by ! read more

Benson's Bagels - Bagels Near Me - Springfield, Massachusetts

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I love this place. Food is so good. But seriously...sometimes the counter workers taking your order have no idea what's going on. You can repeat your order, correct them, they will still get it wrong. By the time you get your food, you don't have time to wait around for them to fix it (again). Be sure to check your order before you leave. It's a shame because the food -- if you get what you want -- is SO good!! I wish I could give it 5 stars but they've gotta figure it out. It's kind of a mess in there sometimes. read more

Amazing bagels! Went here for the first time for breakfast with my boyfriend and we both agree we love it! Staff was friendly, along with amazing food, and a clean restaurant! Will come here again! read more

I had a great experience. Customer service was great. Fast. Friendly. And the bagel was good. Not the best bagel I've ever had, but definitely better than DD (I can't believe DD is a comparison for anything because their baked goods are probably some of the worst out there) and Bruegger's. Some of the older complaints no longer apply. They may have made adjustments based on comments. They take credit cards and there is a big clear sign stating "order here" right above the bagel display. read more

Love the bagels. If you want to buy really good bagels, this is the place. They are quick to get your order and have a great variety of bagels and cream cheese. Sunday breakfast has to include bagels from here. read more

There food is great and they make there bagels fresh. I am just pretty upset with there cleanliness. The guy who cashed me out went back and also touched my food and others food without CHANGING HIS GLOVES. So instead of making a scene because there were other costumers in the store I called &mentioned it, the lady straight up laughted at me. I'm not sure what's so funny about that but I'm just more Disgusted with the fact that we're in a pandemic and there clearly not taking it seriously. read more

Please stop advising people to go here. The service is janky. The deli meat is subpar. Did not enjoy myself on my last visit. Stopped in because I thought it'd be a good place to go a decently priced breakfast sandwhich. I was wrong. Not only did they charge me $2.50 just to add a couple of slices of bacon on my sandwhich. They also made it wrong the first time on top of that. I will never be returning to this establishment. If you are expecting to get a good breakfast sandwhich, do yourself a favor and steer clear of this sorry excuse of a bagel spot. Trash. read more

I have been here multiple times. They have a great selection of bagels, variety of cream cheeses, and lunch wraps. Go for a bacon egg and cheese on a French toast bagel it's AMAZING. The only negative is that it takes forever. Just to get a bagel with cream cheese took 15 min!! But other then that, it's a good casual breakfast and lunch spot. Get there early if you want a good selection of bagels, they run out fast! read more

I love these bagels! I barely ever come here purely because of the location and hours but I got the chance to come today and got a sundried tomato bagel with light cream cheese. It was the perfect amount of crunch on the outside and soft chewy (but not too chewy) on the inside. The flavor was great- there were small pieces of sundried tomatoes in the bagel. The young woman at the counter was very friendly and greeted me when I walked in. She asked what I wanted and gave me space when I said I was still deciding. She also clarified whether I wanted low fat cream cheese or a light spread (I wanted both!) I noticed she put on a new pair of gloves each time she handled food and took them off when she was working the register and handling money. The place is clean and the food is fresh. I will definitely be returning when I'm in the area again! Yum! read more

I don't think I've ever even written a review before but this place really deserves 5 stars. The staff is friendly and the food is delicious and high quality. The bagels are fresh and cheap and the sandwiches literally melt in your mouth. This place is a gem and It's my favorite place to get breakfast from on my way to work. My only complaint is that the bagels are typically under toasted but if you ask them to toast it twice it comes out perfect. Love this place read more

Best place to get a bagel or breakfast sandwich in the forest park area. They have a real griddle where they use real eggs to make sandwiches! No need to eat microwave plastic eggs in the morning. I'm a fan of the everything, sesame and cinnamon raisin bagels. They also have tater tot's which lets face it New Englanders can't get enough of! read more

Love Bensons. Breakfast sandwiches are the best & good hash browns. They also have really good muffins ! They are a busy place but I think you get in and our fairly quick staff is quick& friendly read more

Incredibly, my experience mirrors others as I read down on the reviews. Another couple was ahead of me; they also were never greeted. We both had to get the attention of a worker behind the counter. The main culprit was the lady who took payment. She wasn't doing anything but talking to other workers. At least the others were preparing food. She wasn't any help to the couple in front of me, so they just walked out; surely frustrated! I then fought my way for attention and she firmly said she can't help me until the grills had an opening for another order. I then simply asked for a couple of bagels in a paper bag. She reluctantly took care of me, but it certainly was done with a grudge; and of course, there was NO "thank you for your business." 1. A good restaurant acknowledges a customer's appearance, letting them know they will be taking care of them soon. This place does neither! 2. There is no indication on how to order and pay. There is no guidance offered either. 3. It would be nice if someone behind the counter would smile! (At least at the paying customer.) read more

One morning I was craving an egg sandwich. (not egg mcmuffin) and I stopped in. I was greeted with friendly service, but there was a bit of a wait. The help tends to get behind and seemed a little stressed. They get very busy because it is great food. Fresh made on site bagels. I ordered my sandwich and an order of hash browns. the cook heard my order and suggested I put the hash browns right in my sandwich. I reluctantly tried it and am glad I did. It was the best ham egg and cheese I have ever had. Seriously...deal with the line and try this place...outstanding. read more

Worst bagel place in Springfield. Go to Dunkin. This is the 3rd attempt to get a bagel. All 3 times they don't have onion or everything or cinnamon raisin, only odd bagels. This is the 2nd time they didn't toast it when I asked. They are rude, when I ask what they have for bagels considering the ones I wanted they didn't have I got a ramble with an attitude. I came here 2 years ago and got a great bagel, I don't know if it's a new cook or new owner or new management but 3 times a charm, I will no longer come here and I'll spare my friends and family from their disappointment. read more

I stop here on my way to class several times a month. It's usually very quick to get in an out. The staff is friendly. The bagels are the best I've found in Springfield--made right on site--and there are several cream cheese options, plus breakfast sandwiches and such. I knocked one star off for the weak coffee. The breakfast roast is drinkable, but watery. There are a bunch of flavored options, but no dark roast. read more

Eat $1.25 each that's a lot of cash for a little bagel. Snd they are on the smaller side. As for the place - well, let's see, service is beyond slow. Two people 'cooking' and one that takes order, runs the register and even brings stuff out to tables. We waited over 15 minutes just for 2 bagels. But the woman who did all this multitasking also could cut muffins, toast them, talk to people when not waiting on us, and play with babies. Also while not waiting on us. And while the two 'cooks' were standing around and waiting for things to cook. Someone needs to figure out a better distribution of tasks - or they need more help. Not going back. read more

Located just past the X in Springfield. Close by to two D&D's would definitely support local business first. Ordered two breakfast sandwiches. Lots of variety to choose from. Good prices. read more

The only time I'm upset with this place is when I'm in a hurry and the line is too long. You can tell the people who work here work hard to differentiate themselves from the two dunken dounuts right next door; their like the anti corporte food place - everything is always fresh and great tasting but the staff is often stressed out seeming trying to keep up with demand. Not a bad thing for a small business like this; it gives the place a great character. I admittedly only get the bagels here but their menu looks great. I'm my opinion these are some of the best bagels I've ever had, and I travel a lot and get a lot of bagels. My favorite is an everything with jalapeño cream cheese. Feels like coming home! read more

I am a huge fan! I go to Benson's about 2x a month. The prices are excellent and the breakfast sandwiches are so yummy! The coffee is bottomless too! Be sure to go early if you want a larger bagel selection! A great spot for a quick bite or breakfast date! A must-go for college kids on weekends too. read more

Best bagels and sandwich by far be sure to get a hashbrown... Don't listen to the older negative reviews because whatever bad employee they're complaining about doesn't work there anymore, the current employees are very friendly and working hard! read more

Is there something less then 1 star? 1. called at 10am to see if they were open. Busy signal for 20minutes. 2. called at 1020am, answering machine says we are too busy to speak to you but we are open til 2pm. No ability to speak to a human and pre-order or find out what they have in terms of flavors etc. 3. I show up at 1230pm. 2 bagels left. dark and dank in the shop. a short haired surly blond with glasses says we don't have any bagels other then the 2 pumpernickel. Then a fellow in the back says the 4 of us could have the 2 pumpernickel bagels. I told them I really wanted 3 dozen bagels, seems like 2 bagels with over an hour left til closing doesn't seem worth staying open for. 4. blond woman says for that many bagels we should call ahead. I tell them we did and they don't seem to answer there phone. Then she tells me we have to call a day ahead. Umm, ok, so something between 2 bagels and 3 dozen in stock would still be necessary to run a business right? Are the bagels terribly expensive to stock? some operations sell left over day old bagels at a discount making leftovers still profitable. Perhaps when you see that you are open for more then an hour and are down to just 2 bagels you could drop some more? it takes about 20 minutes to replenish bagels on average. Seems to me paying people for another hour & a half in a bagel store that has no product is pretty bad business. Either they are doing so well financially they can afford to turn away customers OR they are on their way out of business and no longer care to have customers. I suggest they close already rather then have people experience what I experienced. Its a shame that people can build a business and not run it. It really baffles me. I will never be back, I have typed this review and I will certainly tell everyone I interact with not to bother. read more

This is our go to bagel place in town. They have great texture, chewy crust with a soft center. A plain buttered bagel is the litmus test, it should have the right texture and a nice flavor. Plain does not mean bland! Their everything blend is well balanced and when paired with the scallion cream cheese will knock your socks off. They also make fantastic breakfast sandwiches which are made fresh and quick. A guilty pleasure is the hashbrown patties which are fried perfectly and a nice accompaniment to the breakfast sandwiches or just a bagel. However, make sure you head in early as they sell out of bagels fast, so if you want options you're gonna have to get there asap. read more

Im a visitor to this state so it was my first experience eating anything with a bagel to be honest. I am not really a breakfast type of guy, but my friends were hungry they recommended this place. The service was great the two ladies that rung up the order and cooked were very pleasant, I ordered the egg and bacon bagel sandwich which was very good. read more

So I still love their bagels, but don't go when the main woman is at the register, I've seen her rude to customers and when you try to order a cheeseburger for lunch around 1130, which starts at 11 mind you, she'll tell you off, very inappropriate considering numerous employees said that they could make my burger, it was also nice that I waited 20 minutes in line for her to tell me that. If she's not there, there is great customer service but I'm sorry, she needs to go. Having a customer feeling like they did something wrong when all they want is something off their menu is awful, it was kinda sad actually, but considering this is still the best place for bagels, I would still give it a try. read more

One of my FAVORITE spots. The staff is great, and I love the women who works the cash register. The bagels are awesome and so is everything else on the menu including the coffee. Always busy inside, and sometimes the line is out the door but the wait isn't long at all. Something about that place that makes me so so happy read more