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    Ben's Custom Tailors

    2.9 (11 reviews)

    Services - Ben's Custom Tailors

    Clothing alterations

    Clothing mending and repair

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    Crap tailoring at Ben's Custom Tailor

    Extremely rude, and poor tailoring as of late. Have used him before but as of late he has become difficult and ruined a dress I brought him. All he had to do was shorten a strap and he sewed it into the dress causing an awkward fold. I would have noticed it at the store but when I asked to try it on there to make sure everything fit right, he just scoffed at me and ignored my reasonable request. I guess this is what I get for cheaper services, but not worth it.

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    Frocks - Frocks models at Brock House Fashion Show 2012

    Frocks

    (44 reviews)

    $$$

    Riley Park, Kensington-Cedar Cottage

    White tulle cascading from closets, veil upon veil on display, flower arrangements. All the signs…read moreare there, but don't fret: this isn't your standard bridal shop. Owners Catherine Staveley and Deb Viccars have made a concerted effort to steer clear of bridesmaids' dresses of yesteryear, namely the type of seafoam taffeta dresses that haunt your bridal nightmares. Available are dresses that are modern without being dated. With lookbooks and fabric samples on-hand, clients aren't even restricted to the in-store wares. The sales staff are friendly, charming and, most importantly, patient. Promotions are common throughout the year, and if orders are placed in early enough, a varying range of savings are available. Be sure to book an appointment as there are only two fitting rooms.

    First off, I hardly think writing a long (but accurate) review is a good use of my time at this…read morepoint, but the way I was treated at Frocks was so appallingly beyond the pale I simply hate to think of another bride being subjected to a similar experience. Maybe they're great for bridesmaids. I don't know. First impression: called to book an appointment and got voicemail (saying leave a message if you want to book an appointment). Left a message saying i would like to book an appointment to try on WATTERS brand dresses, that I was a bride to be, that I was currently undergoing cancer treatment and so would likely only have the energy to try on one or two dresses so it should be a very short appointment. I left my phone number and requested a callback about appointment availabilities ( mid-week too, not weekend, basically any time between Tuesday and Thursday any time of day.) No one ever called me back. At all. zero reply. Crickets. I should have left it at that and called another salon. Second impression: called again, someone answered and I booked my appointment for a Wednesday. I specified that I was interested in viewing a specific designer only and that i would only be able to try on a couple of gowns due to my cancer treatments. Response: crickets Third impression: arrived for appointment, sales associate had no information about my appointment or special needs or that I was interested in a specific designer so I had to repeat the whole thing again. Trust me when I say, telling a stranger you have cancer isn't very fun, but was necessary to explain some physical challenges I have, and since I had originally said all that on the phone I was hoping she would already have the Coles Notes on me. They didn't have the dress style I wanted but I tried on a similar one from the same designer and collection to see how it fit and decided it would work. I tried on one additional dress just for fun and that was that. Sold. But first they had to check delivery dates for the dress I wanted and check the price of the rush fee. Fourth impression: received a call the next day from the owner or manager of the store, Antonia, saying the dress I wanted wasn't available for my delivery date. I said I would pay any rush fee, she said it was impossible and did I have a second pick. As disappointed as I was, I just kind of thought, "well this is the kind of year I'm having." I gave her my second pick, but said I needed a couple of days to think about it before completing the sale. She told me that if I didn't place the order THAT DAY I wouldn't get the dress in time. I went online and looked at dress #2 on the Watters website again just to solidify it in my mind that it would be okay and it was one of the dresses listed as being available for 3 week rush delivery! Bonus!! I sent the manager the Watters web page that showed my dress was available with 3 week rush delivery and she said no. I would have to pay the rush fee and it would arrive in May - three months later. What? I was trying to do the math, but it didn't make any sense. How does 3 weeks turn into 3 months? My friend managed to track down my dream dress a day or two after I settled on dress #2. Through a store in Calgary and the distributor they suggested simply cancelling the dress I ordered, they would send the sample through frocks, I would pay the difference (my dream dress was almost double the price). I would get my dress, Frocks would still get paid, everyone would live happily ever after. We ran this option by the manager at Frocks and were told absolutely not. And not, "I'm sooooo sorry, I would love to accommodate but..." It was more like, "you talked to the distributer? Where did you get the dress? No you can't switch it. It's not my fault." Well my friend got the dress from Calgary fedexed directly from the distributor. Huge shout out and big thanks to Watters distributor who said they do extra-rush service for special circumstances like mine all the time - she had never been told about my situation. But I'm happy, I got my dress never mind Frocks. Final impression: Now it's mid-May and my second pick dress arrived at Frocks. I very happily went in to get the dress. I don't plan to wear it for my wedding, but I have the dress I really wanted and that's all that matters. When I went into Frocks I had planned to look at accessories (a sparkly belt and a veil or headband), but when I gave my name and said I was there to pick up my dress, I have never in my life experienced such frosty service. Now that I've written this review, if I went back in there, I would expect the snotty, humiliating service I got. She basically shoved some paperwork at me to sign, which I did, handed me the dress and swung away from me so fast she nearly hit me in the face with her ponytail extension. I've considered contacting the owner but at this point I'd rather just look forward to my wedding and put this behind me.

    Ben's Custom Tailors - sewingalterations - Updated May 2026

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