Friendly and super fast response time. Son goes to school out of state and was locked out of his car. Bennett's Locksmith came up on google search as one of the best in Walla Walla. Their price was very reasonable and they were literally there in minutes to save the day. I'd definitely recommend them and use them again myself. read more

Never had someone answer the phone when I called with such a "put out" tone to their voice. Just grumpy short tone. Can not imagine how the service is. I guess they are not wanting or needing any business because I did not feel welcomed. read more

We called to have locks changed at our house. Andy arrived on time, was very pleasant and didn't even mind our little obnoxious dog. He did a great job in a short time for a very fair price. If you need a locksmith, don't hesitate to call Bennett's. read more

Very expensive. I got charged over $120 dollars to get my door lock (not the knob) changed. I understand that they have overhead to send a guy out to change it and everything but to charge someone $120 dollars for 2 keys and to change a lock, that shouldn't be $124 dollars. Unfortunately i wasn't able to do it myself, or to get a different company to do it because of the people i rent through, but in any case to charge someone $120 to change a lock, and to cut out 2 keys is textbook definition of a highway robbery. Would not recommend. read more

I was worried that Bennett would not show up since I called an hour before my appointment and voicemail said they were out of the office. RING!! Here is Bennett!! Finished the job!!! read more

Amazing service!!! Armored Locksmith told me they could make a key and it would be too expensive. These guys had me in and out in 5 minutes w two keys for 15$. Really great service. Definitely recommend. read more

I have gotten so many keys made by them and every time they are so friendly. Their hours can be inconvenient but if you need keys made and they are open I highly recommend them. They are experts in what they do and are friendly too. Can't get much better than that! read more

Second house to get all new locks! A wonderful and rapid job! Totally professional and our installer showed us exactly what needed doing and then did it! read more

If you are looking for a pro , look no further ! Andy is the best in town , on time , professional & affordable! Whenever we need a locksmith we use Bennett's and you should too! read more

The best locksmith in the valley. They went beyond what was expected of them to fix and get me the new keys I needed for my car. They are very knowledgeable - they are the best I'm telling you. read more

I had an emergency situation that also required a very skilled locksmith ASAP. Bennett was able to resolve the issue in the required timeframe. These folks know their tradecraft. read more

Do not use this Company! after having them install a deadbolt after a break in , I noticed they didn't install the security plate for the deadbolt. This makes the deadbolt way more secure, and after having someone break in and steal stuff, security was the #1 concern. I called to find out why and if the tech. could come back and finish the job. For $130, I didn't expect to have to pay more. The tech. called me back and was very condescending and said the deadbolt didn't come with the plate, I would have to pay for it. After a few heated exchanges, he threatened to come to my address and kick my ass! Wow, talk about Unprofessional! Needless to say , I didn't have him come back. Use A 2Z Lock n key , Or , Armored Knights Security Instead. read more

Locked out of your car? Here's who to call. After 7 pm. Roads are blocked off for a downtown music festival. Son locks himself out of car. The very friendly person on the phone sent the very friendly technician who arrived within 15 minutes. He was kind, fast and my son was on his way, 20 minutes after calling me in a panic. Fantastic customer service, great price for emergency service. When I said I didn't know if he had less than a 100 bill, they said if tech didn't have enough change, I could either call with a card or come by the shop to pay. Then he knocked off 5 bucks for my son. That's the kind of customer service you don't find often anymore in this Money Comes 1st culture. 24 hours a day service noted on website. I would not call anyone else. read more

I lost the key to my 06 gsxr and called them up to try and get a new one. Benetts is owned by a married couple and Andy came out to try to work on it. A weeks worth of work on it later no dice. He pulled the entire lock out of the bike and wasnt able to make a new one. The key code wasnt actually even visible on the lock so it was not an easy job. The reason i'm rating them so highly is because first they were very fast. Second they were very courteous and friendly, i liked them both (husband and wife) a lot. Third, their rates were very reasonable. And fourth they didnt charge me a dime. I know Andy spent a large amount of time on this SOB and when he told me he doesnt get payed if he doesnt make the key i felt awful. The only reason i'm not giving a full 5 stars is because obviously getting the key is the point. Definitely my favorite locksmith. Telling everyone i know who to go to and will be returning should the need arise. My girlfriend broke her key off in her car and they were able to help her in 5 minutes for less than 10 bucks. I dont even have an account on this stupid website. I wanted to make sure everyone knew how great they were bad enough that im taking the time to register. read more

I was going to have my car key duplicated at the local dealership. The dealership was going to charge me some crazy amount because they said there was a microchip in the key that needed to be copied as well for the new key. I called Bennett's and they could do the same thing for less. When I got to Bennett's though they said there actually wasn't a microchip in the key and I just needed a regular key copy, which cost less than $5. Honest good service (unlike the dealership). That is how you get repeat customers. Thank you! read more

Once we stopped playing phone tag, Andy was able to come out to my place and do all the work I needed in a very timely and affordable manner. Very quick and professional yet still friendly and colloquial. I would use them again and recommend them to my friends. read more

Since there is no one else to call, here's who you have to call, I have rentals and, on many occasions, have needed a locksmith. I have gone to this establishment as well as called to inquire about service, on at least 5-6 different occasions this year alone. I have received no customer service, whatsoever, and am treated more as a annoyance than a customer. The woman in the office has never said anything friendly. Not a, "Hello, how can I help you" or a, "Thank you for your call OR for coming in", much less "Have a nice day". and I have been sent on my way to look elsewhere. However, as locksmiths in Walla Walla are limited, I found it necessary to call again today to get a key made. After receiving a lecture and the, 'your a nuisance' treatment again, i mentioned that I sure wished it could be a more pleasant experience to call this establishment.. The woman said that SHE had NOT BEEN RUDE ! I told her that that hadn't been what I had said,, So she proceeded to prove that she was NOT RUDE by hanging up on me.. One or two times, OK, so, you're having a bad day, 5 or 6 times....? it's just plain not nice read more