absolutely the best service - was here in a half hour and unlocked a spare room!!!!!!!!!!!!!

David was a breath of fresh air during a trying afternoon on a work trip. I'd accidentally locked the keys in our work car just before we were heading back to Spokane. After a few failed attempts to connect with other national/local providers, David was able to get to us within 15 minutes and access to our car within 5 minutes. Well worth the $75 for the efficient, kind and successful service! Thank you, David! read more

Fast honest and friendly. My Wife and I recently bought a business in Pullman and needed to change the locks. They were able to come asap and give me a price before hand. They could even pull a past invoice and knew exactly what I needed before I even did. Super affordable and excellent customer service. 10/10 I would highly recommend!! Update: 8/15/15 We recently had a client lock their dog in their car and Pullman Locksmith came to our rescue in less than 4 minutes. Timing was of the essence. This man really cares about the people in his community. I am so thankful for him saving the day. read more

I have been using this store for years. First I trust that they will do what I need at an affordable price. Key and lock changes in shop are really cheap! Make an extra key now before you need it. Ask his opinions, they are free!! Overall a great trustworthy group read more

Wow. Rudest customer service I've ever encountered. I asked how much it would cost to come get my car unlocked, only a couple miles away, and was quoted $65. I said I'd call back, and the man on the phone snapped, "It gets more expensive the longer you wait" and then he hung up on me. What a prick! I will NOT be utilizing their services. AND just so you know, a year-long AAA membership is about $50, and they'll unlock your car all day long. read more

I had just finished volunteering at the Mom's weekend Health Carnival. I went to drive home and couldn't find my keys. Peering in the window, I saw them on the passenger seat. "Great," I thought, "just my luck." Campus parking isn't open weekends, and I figured getting a locksmith to come out was going to be well over $100. "Don't have much choice," I thought. I called these guys and asked how much it would cost me now versus waiting until Monday. The guy I talked to was polite and informative, even suggesting I call the campus parking. He said it would be $75 now, $65 Monday. Not bad at all. I agreed and he told me it would be about 30-45 minutes, which was not unexpected, he was probably kicking back at home. He got there in closer to 15 minutes, and it was only $60 if I payed in cash. Very nice. Do good things, good things happen. Karma. My name is David. (My guess is that the other review was from some entitled little b**** who was pissy on the phone and got what was coming to her.) read more

Great service, David was swift pleasant and reasonably priced. Locked out of my motorcycle luggage and he managed to not only get it unlocked but also didn't damage the mechanism. 5 Star all the way. read more

My car has a horrible feature where the anti theft alarm will go off if the lock is not in the right position on the outside and you open the door. When I had called, I initially thought that I needed a new battery for my key fob to even start my car. I had taken the PCB out of the fob and tried to replace the coin battery. However, the only battery I could find was slightly too thick to get the fob casing to close all of the way. I was able to rig something together to open the door without the key, but this required the PCB to be removed from the case and for the slightly over-sized battery to be pushed into the ground pins of the PCB with precision. Holding the battery in the circuit was a difficult task while starting the car. Every time I started the car, the anti-theft alarm would go off because the lock wasn't in the right position mechanically and because the car didn't recognize the key. After a few attempts, I contacted Pullman Locksmith and explained my situation. The man on the phone sympathized that this was a bad situation to be in and told me that the company could reprogram my key for $220. I told him over and over that it wasn't the key that needed to be reprogrammed, it was the lock that needed to be un-jammed. He told me that my request "was a pain in the ass" and that they didn't want to work on it today. The call ended after this and I discovered that the PCB only needed to be close to the ignition for the car to start. As an added bonus, when I had gotten pissed off by this call, I had slammed my car door, which had un-jammed the lock. In the end, I am happy that I just kept experimenting with the lock instead of forking over $220 for nothing. I ended up buying two replacement fob casings and batteries on Amazon for under $20. Screw Pullman Locksmith. read more

I have had nothing but great experiences with this business. In not my proudest moment, I locked the keys in the car along with the baby. The locksmith came straight away (after hours) and broke into my car, and then didn't even charge me, as I was so frazzled and freaked out about the baby. I have been back in their shop twice to make keys, and it has been much faster than my experiences making keys at other shops. I will continue to use this business for all my lock and key needs. read more

I locked myself out of my car on Saturday afternoon. He was there in 15 minutes and unlocked my car. I would recommend this company