With an insurance change we were required to find a new optometrist after 6 years being with our…read moreformer Dr. We are so pleased with the family oriented and customer care provided from the reception, to eye photography assistant, the Dr and follow up contact education. Our Dr was very complete and offered an experience we haven't experienced since relocating 6 years ago to Ohio. As a result, the entire family will be coming here. I really appreciate the 1:1 contact education for my teenager who will be a new user to contacts. The instruction was delivered with encouragement, patience and understanding. Thank you! The office is very clean. The parking is across the street behind the bar/restaurant. Be careful crossing the street as there are lots of crazy drivers.

I recently booked an appointment. I left work early to make it, but when I arrived the entire…read moreoffice was closed. I double and triple checked to make sure I had booked correctly, and I had. I left the office a message and they called me back the next day. They left me a message and did not apologize it even acknowledge the problem, just instructions on how to book another appointment!

I recently moved to Cincinnati and needed a new optimist. After conducting research for about a…read moremonth, I landed on Dr. Hamillton, Hyde Park Optometrist. My eye exam was the MOST thorough and Dr. Hamilton explained every step with precision and humor. Importantly, I learned why eye glasses ordered from lesser committed "eye professional" offices do not work as prescribed - they are made with inferior plastics - something you will not see endorsed from Dr. Hamilton. Only the best because he and his team truly care about their clients wellbeing. My research paid off and I hope this review helps you on your journey to find the right optometrist. Truly an exceptional experience!

5 stars for Dr. Guappone. 4 stars for the pushy…read moreneed-to-buy-your-glasses here pitch. -- I found Hyde Park Optometrists thanks to Yelp (see Yelpers, your contributions REALLY make a difference in peoples lives!) My husband and I actually booked back to back appointments. I haven't been to the eye doctor since I was in 5th grade, mainly because I claim to have perfect vision, but after not being able to see (especially while driving) my family banded against me and made me go (insert mad face). And I'll admit, i was mainly not going because I thought it was because I was getting older and/or possibly because I am scared to death of that eye puff machine. Basically I'm Rachel off friends in the episode "The One With Joey's Big Break" and also where Rachel goes to the eye doctor, gets some drops and everyone has to hold her down to put them in, yeah that's actually based on my life story. ANYWAY -- the doc tells me the eye puff machine is old skool and that technology is no longer in use. Now they use these super high tech camera things and it's not *as* scary. After the camera screenings etc. the eye exam was where I seriously almost lost my shit. Dr. Guappone 1) looks like Bill Nye. 2) IS THE SMARTEST MOST ARTICULATE MAN ON EARTH (well at least in the eye doc world). He didn't give me some BS medical terms. He actually broke down what was wrong in terms I could understand and even demonstrated on a model, and as a visual learner I was super appreciative of this! Also as others have said, he is very thorough. When I started off my saying I was a perfectionist, he went on to say he was too - and hence the through exam to make sure that the exam matched up to the camera readings. I just could not believe the amount of time he took to explain both to me and my husband about our situations, preventative health, and plan moving forward. It was a breath of fresh air and seriously eliminated (well almost) my fear of going to the doctor. I cannot reccomend him enough! The only negative and -1 star. I felt like the glasses selection was a bit outdated. They had some trendy designers, but not nearly enough or in the styles I wanted. Although the young man helping me was funny and enthusiastic I was put off by how insistent he was when trying to get me to purchase glasses through them. I literally just learned I needed glasses, if I have to wear them on my face every day - I want and need to find the ones I actually like! And again, as a perfectionist do some reserach first. Albeit super friendly, would lay off the sales pitch. Overall cannot reccomend this place enough and I will certainly be back for my ongoing check-ups!

Dr.Garbig is wonderful but Michelle is horrible as customer service. I had to keep calling to even…read morecheck on my contacts and glasses. She said my contacts came in but I couldn't get an appointment as my insurance was ending in a day and a half. The Dr. told me to call so everything would be billed out before it ends but nope couldn't seem to get that through to them. So great I'll get a temporary pair but nothing else....... You only see the Dr for the exam But horrible experience with customer service last a long time. After I get my things I don't think I'll go back...... I don't like being talked down to and hung up on.

Fantastic! Dr. Garbig is extremely nice and so patient! He was willing to take the time to get my…read moreprescription exactly right! It was so sharp I could read the 20/15 line! I can't make promises for everyone to have the same result, but I'm very picky so his ability to do this with such ease was such a relief! Also, his whole staff couldn't be more pleasant! They even worked past close to be sure I got exactly what I needed. I never felt rushed or unsure about anything when we were talking. They made the process easy! Choose a local place that will treat you right!

Friendly staff and doctor! I highly recommend coming for an eye appointment. Good selection of…read moreglasses as well.

My experience must have been unusually bad, but I thought I should add it so that the reviews are…read moremore balanced. I cannot speak to the entirety of the staff of the location, as I didn't get past the waiting area. The person working behind the desk was pretty rude. I filled out the forms as it was my first time. After waiting for about 15 minutes, the lady behind the desk calls me by the wrong name and tells me (in an accusatory tone) my insurance is no good there. I explain that I had called previously and was told my insurance was fine - the location was on a list of providers from my insurance as well. No dice. She told me I must be wrong. So I left.

My husband and I both wanted regular prescriptions for near sightedness. We received reader…read moreprescriptions. Called back and they could not give us the RX we wanted. A year later billed us for a missed appointment that they never told us about. I wrote a letter and received no response-the bills came every month. Bad business practice.

I cannot at enough good things about this family-owned and operated practice. The staff is…read moreprofessional. My doctor runs on-time. He is thorough and answered questions I had about recent changes to my vision without making me feel rushed at my last visit. Highly recommend.

very professional. hcp is thorough in her examination. staff cordial. wait time minimumread more

older man mishandled my vintage frames causing two cracks and discoloration. These frames have been…read morepreviously handled successfully by a lovely woman at the Florence location for 10 years without issue. He was dismissive when I said there was an issue with my lenses. Went to Florence and what do you know? I was correct. Extremely upset with how my frames were handled and how I was treated.

DANGER: They use expired lenses and commit insurance fraud!…read more"DO NOT GO HERE. I visited Opticare Vision Center on Jan 12, 2026. The staff fitted me with trial lenses that expired in JULY 2023 -- over 2.5 years ago! This is a massive safety violation. When I caught this error and asked for a refund of my $110 fee or to speak with the doctor, the administrator refused and pointed me to the door. I had to ask them to call the police to document this medical negligence. I never even saw the doctor to discuss this error, yet they still charged my VSP insurance, stealing my benefits for the entire year. This place is dangerous, unprofessional, and fraudulent. I have photos of the expired packaging and my receipt as proof. If you value your eye health, find a different clinic!"

Great experience!!! Very nice staff. The doctor was very professional great bedside manner.read more

To the point I will not be returning to the location in Eastgate. My son who is 6yrs old needed an…read moreeye exam to see if he needed glasses. So 2/22/24 appointment - front desk associate begins the basis eye pictures and eye pressure tests etc. He is nice and courteous but perhaps to slow because manager lady , Brandy, steps in and grabs my sons head and holds and adjusts as she says fit telling the guy to just take the picture. That Brayden my son needs to get to the doctor. Hmm,little rough,man handled and didn't ask if Ishtar was ok to do, but ok we got the job done. Next, room with the doctor. He is excellent and informative... follow that with sitting with the manager to order my son's glasses and sports goggles for baseball. 2 weeks they will be ready they say. It went a little past time but ready to pick up. Here is where it really down spirals. I show up to pick up. Took minute the front guy found my son's order. We sit to try on. The front guy does not know how to put the band only on. Sport glasses arrived half and half to show and other associate had to call manager to figure it out. While I was reading the little paper trying to find instructions. Finally on to the glasses part. My 6 yr old was so excited but glasses were not straight on his face. The other worker she tried maybe 4-5 times to fix straight on his face and told me she don't know what else to do. They kept raising up or toward the right and all she would do is level them with the table. I even stood behind her to give her the benefit of the doubt. I told her I can't believe no one here can adjust glasses. And how first impression is everything especially in school and they should know that. The female worker instructed me to just leave she can't deal with this and me any longer. I said don't raise your voice at me I want this to be a pleasant experience but I want you to know How disappointed I am spending about $1000 on glasses and being sent home crooked and told to come back when the manager is available because they are new. I drove 40 minutes to the location to receive my product and no one capable or fully trained to send us home satisfied. NEXT day closed then followed by message from the manager Brandy to call back and speak with directly. I call back then she returns my call saying that I disrespected her two employees with my tone even though I did not say a single bad word. Brandy stated I had her girl crying in tears and that the employee forgot to lock the door because of me. Manager said she watched the video and that it was then after 6 pm and they are both new and I should have just came back a different day. That it's normal not to be able to adjust glasses sometimes they even break frames. That she is not sorry and will not apologize because she doesn't like my tone and I stated to her I am not going to apologize. I did nothing wrong by stating I wanted the manager s card and informed them that I would be calling. The manager stated I was rude saying all that. The manager Brandy also stated for me to go to any eyeglass place and get them adjusted that her and the doctor are fine with me and my son never coming back. Wow Customer appreciation right there. My time my money = your job security And because I m a mom worried about my son being bullied at school with crooked frames you tell me I'm out of line find another business to fix his frames. Or that I can schedule with her the manger Brandy but I am lost for words. That manager basically told me take a hike and I plan to find another company 100%. I've had glasses and contacts over 40 years and never witnessed such care in any of exam to pickup situations as this. Worst ever and I will not step foot in there again

Doctor was very friendly and very knowledgeable. I was in and out within 45 minutes. Good selection…read moreof glasses