This was my first time visiting this dentist office, and I will say that I was thoroughly impressed…read moreand happy with my experience. I've been going to another area dentist office in Frederick, and I wasn't particularly happy with the quality of care and service that I'd once received when I initially started going there. So, coming to this office was such a refreshing experience. First and foremost, it started with me setting up my appointment. The gentleman whom assisted me, I believe his name was, John, and he was so incredibly friendly. I think he was overwhelmingly one of the reasons why I had the best vibes about switching from my previous dentist office to this one. Once I arrived, I knew that I'd made the right choice. May I begin by saying that I loved how neat and clean the office was presented, and it smelled delightful! The front desk receptionist, Lincoln, checked me in and she was super nice and welcoming. My dental hygienist, Rachel, was THE BEST! I enjoyed talking to her, and she was so gentle super friendly! Dr. Lee was wonderful as well. He was thorough while completing his oral examination of my teeth and mouth. I had a concern about one of my teeth, and Dr. Lee and Rachel were so great in their assessment of my teeth before giving me their professional advice and opinions. I greatly appreciated their honesty and insight. When Rachel was finished with my cleaning my mouth felt so clean! Thank you to Dr. Lee and Staff for a fantastic office visit, and I can't wait to return and bring my family! This is a gem of a dentist office, and I highly recommend this office!

I spent a large fortune on my mouth over a long period of time before discovering that low levels…read moreof thyroid can cause massive tooth decay and infection, and then discovering that fluoride is known to decrease thyroid levels. Keeping my thyroid levels in or above range and avoiding all flouride has reduced my dental issues by 90%. Recently I still needed one root canal under a crown ... I received excellent care from a young dentist in Bahia, Brazil and his total charge, including exam and all x-rays, PLUS the cost of round trip air fare, was LESS than what these people would have charged! Not only that but his friendship was sincere, which is hardly the case with this outfit ....

The staff here is amazing! Dr. Shewbridge doesn't make you feel bad about your dental care no…read morematter how long it has been between visits. She is very warm and inviting and it is almost like going to have a friend clean your teeth. I highly recommend her practice to anyone I know!

"Replacing a crown is not on the top of my list of things to do, but Dr. J made the experience…read morepleasant, and my bite has never been better. Thank You!"

All the staff are friendly, the waiting room is very nice, and Dr Kerr is excellent. The dental…read moretechnicians are patient and knowledgeable. I've been coming here since it was Frieder Dental and the transition since then has been seamless. There have been nice improvements to the waiting area and the office in general, too. For those who dont like TVs playing news in waiting areas, this place doesnt do that. I have a long history of dental care and I've spent many hours in a dentist chair since childhood, but I'm no longer apprehensive about coming for my visits since I've been coming here. I definitely recommend this practice if you are looking for a family run dentistry that knows what they're doing, and that cultivates a nice atmosphere.

I've been coming to Dr. Frieder for more than 10 years now. It started when I had a tooth fall…read moreapart in my hand, and I needed to find a dentist in a hurry. Since that time, he's helped restore almost every tooth I have. With at least 1 crown and 2 root canals, plus a dozen or more fillings. His work has always been flawless - and entirely pain free! So good, in fact, that my entire family are patients here. About the only service he couldn't provide for us was surgical extraction of my daughter's wisdom teeth. Otherwise, we've always been happy to come here, and are always comfortable in the chair with him.

Very condescending. It's bad enough to go to the dentist but at least make the visit a little…read moretolorible. Try Hancock Dental Martinsburg, Dr Meadows Martinsburg, Lori Goutinour Martinsburg. MUCH better attitudes. I tried several times and I just couldn't take it ! Spend your hard earned money somewhere else. Maybe he will work for you but that was my experience.

Loved the whole team here. I came in from out of town and they fixed me right up. Dr Davis was…read moreknowledgeable and skilled and priced right. Solid dentist and I love they even play good tunes!

I've been a long‑time patient because Dr. Reeves provides excellent care. Unfortunately, the…read morefront‑office experience has changed dramatically. Saturday hours vanished, weekday hours are difficult for anyone with a full‑time job, and the new text‑based communication feels dismissive rather than supportive. Asking about weekend availability shouldn't trigger messages suggesting they "update my records" if I'm no longer interested in being a patient. This practice has strong clinical talent, but the customer service side needs immediate attention. Other reviews on YELP in the last couple of years seem to mirror my disappointment. ALSO, they may wish to remove the snarky, outdated and frankly cringe‑y "...we cater to cowards..." wording in their brochures and on their waiting room tables. It's just unnecessary. No one enjoys going to the dentist, it's a necessary experience. Here's a few examples to consider: "For anyone who prefers kindness over stress." "Perfect for patients who like their dentistry gentle, not scary." "We take the fear out of dental care -- no judgment, just comfort."

Major red flags!! Please read before going to this practice! My husband and two daughters had been…read moreto this practice and things were mediocre ... until their appointment in April and my first appointment with them in June. The new dentists we saw were no longer in-network and we were charged out-of-network costs. Aetna was amazing and did a one-time exception to change those visits to in-network. We had already paid our bill in full, so when First Impressions Dental received the check from Aetna you would think they would reimburse me the amount I had already paid. Nope! Not only did they not get the refund process started (I had to call twice), they claimed we still had a balance. This so-called balance was for "hospitality and in-office write-offs". One was from 2023. Interesting how this popped up out of nowhere two years later... hmm. They cashed the insurance check and instead of paying us back what insurance says we were owed, they're taking back all hospitality and write-offs and returning SOME of the insurance check. Basically being vindictive and taking money from an insurance check to pay themselves back. I've filed an official complaint with Aetna and will update this review once the complaint process with insurance is completed.

Thankful for this office! I went to another office before visiting lovettesville dental and found…read moreyou were paying for a fancy environment and fancy machinery. I didnt trust them so i went here for a second oppinion and in a "to the point" simple manor was actually given the same verdict and a quick solutuion without being sent to another surgeon elsewhere to pay an arm and a leg like the other office tried to do. They're a very sweet small crew here and work efficiently and quickly! They dont keep you waiting around like other offices do.

Went for a cleaning. Ended up saving a tooth as my crown was hiding some decay and some infection…read moreat the root. It was obvious in the x-rays. Everyone was pleasant and efficient. The Dr. Worked fast and had a great "bedside" manor. 7/17/2023. I highly recommend this Dr and Staff

Best dentist in Lovettsville (and beyond)! Gentle, kind, and very good at his job. Highly…read morerecommend.

Dr Hawn was great! He was pleasant, quick, knowledgeable and his staff was great! He prioritized my…read moredental needs wonderfully. I'll definitely be going back!

Made the mistake of coming here for urgent care for my child. 2 hr wait, a nurse who asked…read moreinappropriate questions of my child, a nurse practitioner with the worst bedside manner I have ever experienced- condescending, rude and altogether obnoxious. Go anywhere else. We will never come back here.

Primary Care Dr…read more Shane's is my new primary care physician, went there for the first time and I was amazed. I'm 55 years old and after many years of recent doctors visits and hospital visits this was my best experience ever. Very friendly staff, professional, quick, no wait time, just an amazing experience. Dr. Shane is very professional, straight to the point and the entire office is like a well oiled machine. No wait time whatsoever, I was impressed. Recently I needed some documents signed, few phone calls and a message through the portal and it was done. I could not be more happy. Again, an amazing and impressive experience, friendly staff, great Dr. 5 stars, 10 if I could.