This dentist is completely unprofessional. Stay FAR FAR away!
My family and I had been going Dr. Davis for about 8 years. Once COVID started, he stopped showing up for appointments. You get the cleaning from the hygienist and that's it. No dentist. I suppose that if you only need a cleaning, that's okay, but it's a bit weird to literally NEVER see the dentist when you go to the dentist. I don't even think he's in the office.
But here's the real problem: Before each appointment, you get an e-mail reminding you that if you IN ANY WAY feel sick, you should not come in for your appointment. So I woke up the morning of my appointment with a sore throat, cough, and a low fever. I call in and leave a message canceling my appointment. When I reschedule I'm told that I have a "missed appointment fee" but, "to be nice" they'll waive it. Well, I appreciate that, but what was I supposed to do? I was sick and the policy says not to come in if I'm sick. So I appreciate the "favor" but are you really trying to charge me for following your policy? But that's not even the worst.
A few months go by and my wife has an appointment. A couple of days before her appointment she starts getting sick. I tell her "well you know their policy, so you better call and tell them you're sick". So she calls and leaves a message more than 24 hours before. Then when she goes in for her rescheduled appointment they tell her SHE'S being charged a missed appointment fee. So she pays the fee, but after the appointment, e-mails them a screenshot showing that she called to cancel the appointment more than 24 hours ahead of time. They claim there was no message and that those calls were for something different. I was there. I SAW her leave the message.
So I tell the receptionist I want Dr. Davis to call me. But he doesn't. He has her call me back and say that they'll refund the fee, but that my family should find another dentist. And he cancels the appointment of my 6 year old who was supposed to go in that afternoon. Apparently, a $30 fee is more important to him than the healthcare of a child. read more